Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.

This place will rob you blind will give you a good price to get you in the door...but wait Mark my…read morewords your phone will ring with your vehicle need something more..do your self a favor go somewhere else say your time and money

My 21 year sports car needed some TLC and required a flat bed tow to dealership. I called several…read morecompanies for quotes. Some didn't even respond, others wanted a mortgage payment as their fee. American Towing responded to my request immediately, gave me a fair price, followed up when they said they would and arrived precisely on time. Driver was courteous, informative and professional. HIGHLY RECOMMEND this company. 5 stars and both thumbs up.

Lost the keys to my car and needed to have it towed to the dealership. American Towing did the job…read morewith great customer service. The driver took extra time explaining that was going to happen. I would highly recommend. Thank you. Walter

The staff was so helpful- three employees went far beyond the call of duty to free the rusted-solid…read morebracket holding my spare tire so I could drive home. Andare (Anrade? sorry bro, I did not catch your name over the traffic!) did not blink when my spare needed a new valve stem-he just fixed it. 15/10 would recommend for emergency fixes.

After wasting about three hours at Tire Warehouse on Grove Street where they couldn't get to anyone…read morewaiting-- I headed up West Boylston Street to L&M Tire Auto Repair-- they were absolutely top notch. The young man who waited on me was professional and completely understood what I needed, he even called me after I dropped it off to run an errand to make sure he had the right tire. The repair was done quickly and professionally-- and this will be my new spot to get tires. FIVE Stars for these guys.

check my update to there response! DONT USE THIS COMPANY HONESTLY FIND ONE THATS HONEST AN…read moreRESPECTFUL! AN HAVE TECHS WHO TAKE ACCURATE NOTES AN DONT LIE! I would never choose this company for oil if I were you. They tell you one thing in person that needs to be done, but then lie on paper and say something different. We have had six guys here, all saying something different, causing a hassle of a mess. Then today, I spoke to Tammy; she was so rude! She didn't care that I had the tech conversation with me on our Ring cam that proves what I'm saying: "I get what you're saying, but it's not what he put on the paper!" I said, "So how come every time a tech comes out here, they lie about what they told me, seeing as it's happened each time?" Her reply was, "I don't know! I'll have to have a talk with them when they come in." I said, "Well, it's getting cold; we have barely any oil and don't want to put oil into the tank, seeing as he told me it would Contaminate it an not work properly! She didn't care, so I went, "Maybe I should have another company come out and look at the tank." She went, "You should, because we no longer want to work with you, and I'll let community action know. I'll email them." I said, "Okay, that's fine," then hung up! They are nothing but rude and never write down what they do on these service calls! I'd stay away! You guys are the worst oil company and so rude. Tammy is beyond rude and makes no sense. Seeing Tammy said it goes by what they wrote, not what they say in person, even though it's on my Ring camera. But we already found a new amazing oil company that doesn't play games and is honest and respectful, unlike your company. Tammy needs a new job, not to tell me she can't go off what I said, even though it happened in front of my Ring camera. None of your techs write accurate notes. So I will let everyone I know to never use your company unless they enjoy rude customer service where you get yelled at! So no need to reply to my updated review, seeing you wasted my family's time with all the lies and no respect! THEIR RESPONSE IS LIES. THEIR TECH LIES! THEY ARE A HORRIBLE COMPANY! THEY TREAT YOU WITH DISRESPECT! I'D REPORT THEM TO THE BBB IF I WERE YOU, OR TO THE STATE! I CAN LAUGH BECAUSE I NEVER MENTIONED COMMITTING FRAUD; I JUST WENT OFF A CONVO WITH THEIR TECH. BUT TAMMY HAS AN ATTITUDE AND WAS SO RUDE. SHE MESSAGES COMMUNITY ACTION TO TELL THEM YOU GUYS NO LONGER WANTED TO WORK WITH US. MATT CALLED TO ASK ME ABOUT IT YESTERDAY! I TOLD HIM HOW RUDE AND EVERYTHING TAMMY WAS TO ME! AND TOLD HIM WE FOUND A NEW COMPANY WHO DOESN'T LIE AND IS HONEST AND KEEPS TRACK OF NOTES! STAY AWAY FROM THEM. THE OWNER IS A JOKE WHO DOESN'T CARE ABOUT YOU AND WHAT HAPPENED. LIKE I SAID, RUN AWAY!

AMAZING PEOPLE! Dave and Peter came out to inspect and plan…read morethe job and both were incredibly professional and attentive to my concerns. When it was time for the installation of the heaters, we had the privilege of being assigned Ryan, Nick and Pat for our home. These 3 young men were wonderful. I felt comfortable having them here, they did a FANTASTIC job with the heaters, the outside unit and the fuse box. I am thrilled with the way they all interacted with my family too. This is the company the you want to do work for you. Their skills and the value for their services are impressive. Thanks fellas!

I've had nothing but positive experiences with everyone here. I brought my first bike here for…read moreservice and when I decided to upgrade, I went to a few different dealers and ended up buying a new bike and exhaust from them last year. The service department has always taken care of what I've needed and never tries to get me to pay for services or parts I don't want or need (unlike most car dealerships I've encountered) I go out of my way to get my bike inspected here just because I like the people so much. Jeremy and Jessica are awesome and knowledgeable owners. Chris, in parts knows his stuff and always finds what I want at a reasonable price. Aside from being fair, the people here are really kind, and generous. They have charity events throughout the year to benefit the community, like Christmas photos with Santa in a ural! I took my dog, and they always welcome him when I bring him in :)

Used their website form to setup a service for my motorcycle and never heard back. Called their…read moreservice department on a weekday during business hours, it went to voicemail, I left a message and never got a call back. I guess they either aren't in business anymore or don't want to do business?

The attendant ( manager?) is very friendly and makes sure you're happy. The wash does a great jobread more

I've been coming here for just under a year when I got my most recent vehicle. I like the Platinum…read moreWash, which is a nice even $20, and comes with the car wash club card. It's a nice independent car wash which just feels better than any of the big franchises.

Franchi Brothers repaired my fender bender like new. They worked directly with my insurance so…read morethere was no hassle. The car was cleaned like new when I picked it up.

I had an amazing experience with Franchi brothers. From the moment i walked in, the staff was…read morefriendly, professional and knowledgeable. They have repaired my car a couple of times, took the time to explain the repair process in detail and worked directly with my insurance. Their quality of work is exceptional. I highly recommend Franchi brothers for anyone looking for a reliable, high quality auto collision repair.