I highly recommend reaching out to Joe if you need car help. I have a BMW M550 and have worked with…read moreJoe twice now. He and his team do great work, set clear expectations, work in a timely fashion and charge you a fraction of the price that you will see elsewhere. Definitely the only place I will be taking my BMW for any future issues. 10/10 experience.

Absolute hacks...and biggest liar I've ever met. **** Update…read more4/27/26 I had forgotten that my wife had a mini dash cam in the car showing front/rear. I will be posting a youtube video about this shop later this week. Will post the link here. It proves all that I've claimed (and they denied) This review, although long, may be helpful to non savvy automotive people. First and foremost, I was a dealer technician for over 20 years mostly for German and Swedish car dealers. That was after being diesel mechanic in the military for over 8 years. Since then, I've gotten into other things so my time has been limited. We also own 8 vehicles so I sometimes sublet some repairs, such as my wifes Mercedes ML350 just last week with Joe's automotive. This is the diesel version which has been amazing for 7 years. Never once has it failed. I'm pretty sure it has (never) even had a check engine light on since we've owned it. Anyway, it needed some fairly simple maintenance stuff and took it to Joe's. The two main things neded: new motor mounts and serpentine belt along with an oil change. I supplied the parts from a very reputable online supply house (FCP Euro) that Joe agreed to install by phone days before. This was the first time I've ever used this shop. I agreed to bring it in on Saturday (4/11/26) he said more than once that he'd only be there until "exactly 12" - and he knew we were coming. We got there at 11:42 and the place was locked up tighter than a drum, rude. I ended up writing everything down again on the key drop envelope and left it. Days later, he calls back trying to sell me that it's all set. It was close to his closing time so I said we'd be there in the morning. Luckily, I called in the morning before leaving. Joe then explains that our vehicle is "barely running" and in limp mode. I thought he was kidding at first. He seemed totally stumped as to what was wrong which was concerning to say the least. Hours later, he calls and trys to sell me a sensor that should NEVER have been touched for my requested work, I thought, (nonsense) part was fine. Then explains that I have an aluminum turbo intake pipe that is also broken, and leaking air. A pipe THEY needed to REMOVE to access the serpentine belt. Joe then tells me that it was "broken previously" and talked in circles. He went on and on how these things can happen "out of nowhere" not knowing I was a mechanic as well, at the time. He then complained about how much time he had "wasted" on this vehicle and reminded me again, he wanted it gone. Hours later he called and assured me that it was now "fixed" and we should come soon. It was once again, almost shop closing time so I explained that we'd have to come the following late morning which he didn't seem happy about. I arrived there without any bad attitude, none. I'm well aware that things break, and I wanted to go over everything in person. I simplywanted to "see" what happened and pay the bill. However, in my experience, mechanics are like some cops.... they don't like to have their SAY "questioned" even when wrong. SO, we pop the hood on my wifes vehicle and my jaw nearly dropped (some pictures attached) I've NEVER seen such hack work in my entire life. Not only was it beyond shoddy work, it said: I don't care about your vehicle, or your safety and I'm going to lie to your face and get "huffy" when you don't buy the bs. He ran a BOLT that was flopping around (threaded to nothing) jammed between live fuel lines to support the turbo intake that THEY broke. I immediately said.... wow! I've never seen something like this, it's not even safe. I still WAS NOT nasty about it. Joe however went ON and ON about how they didn't do it, I can't prove it, it's old (every excuse you can imagine) Just sat behind the desk sounding like Joe Pesci denying everything. ** However! I just recently replaced the fuel and air filters on this same vehicle. As my usual practice, I took pictures of the engine so everything goes back to factory specs. In these couple of pictures it shows my turbo intake, NOT BROKEN which I showed to Joe.... he yet still continued to DENY, because... he's a liar. Funny thing is, if they told me it broke, I wouldn't have cared. While still in the office, waiting to pay the BILL that he didn't have prepared, his wife threatened to "Call da' POLICE" I actually laughed and offered to do the same. As I went outside and started the Mercedes, I immediatly noticed that the radio, climate control not working as well as "SOS" flashing on the dash. None of which were EVER an issue. Of course, Joe knew nothing about that on an 89 degree day, after his "road test" I poked my head in the door and asked about it just prior to leaving. Within 6-7 miles driving home, it lost power and we needed to have it towed. Instead of fixing his horrid work myself, I'm having it towed to Mercedes of Springfield and will file suit of all expenses. Joe did everything except set the vehicle on fire.

I cannot say enough great things about this shop. But I will try my best to express it…read more I got into an accident in the end of January of this year. I was scrambling to pick a place to have it repaired. I found that this shop was a preferred place of repair. Called to schedule rental coverage and to bring my car. However, the rental place that booked me the day I was supposed to drop it off said they had no rentals. Was absolutely gutted. However, Morgan from Auto Park jumped in, found me another place for a rental and saved the day. In addition, the owner of the shop was amazing and truly honest about every aspect of the repairs. Even during two Noreasters, they were able to repair it in a timely manner regardless. They are great people who care about their customers. Kudos!!!!!

I know zero about cars, I know nothing about Worcester, and I selected Auto Park strictly on the…read morebasis of Yelp reviews. I can see exactly why they were unanimously 5-star. The owner, Andrew, inspected a car I am thinking of purchasing sight-unseen--something I felt apprehensive about until I got his report. He clearly did a thorough check and gave me the confidence I needed to feel great about the deal. Discovering a seasoned, honest mechanic is a real find for those like myself who must rely completely on their word. I only wish they would open a location nearer to me in the Western suburbs so I could service my car with this garage.

They are wonderful and do such good work. I've been times with different. I just got my Hyundai…read moreback from when somebody hit me and it's absolutely beautiful again.

This is the most unprofessional garage ever dealt with they have no respect for people who only…read morehave one car they have my car for over three weeks and still haven't worked on it

My car needed radiator. I took it at 9 am and it was done by the same day around 4pm…read more Joe took cate of everything. It was fantastic! Thank you very much. I can trust his service and will come back when my car needs service.

Brought my car in yesterday for new alternator. I called in the morning and made arrangements to…read morehave car towed over to the shop. They had a few jobs ahead but they stayed late to get the job done. Great work and good price. I will definitely use West Mountain for my next car repair!

Bought a used car with a gas tank that was starting to separate, unbenounced to me…read more A year later and gas was pouring out. They replaced the gas tank, 2,500.00 CHEAPER than other quotes, and I have so much peace of mind now. These guys are terrific, helping my rusted car pass inspections, warning me of possible issues coming up. I love these guys. I'm a customer for life.

Always reliable, you can count on Ted and his team to get it right the first time. Pricing is…read morecompetitive with any other shops in the area and much lower than the dealer repair shops.

AAA sent a technician, Angel from 3B auto to tow my car from a flat tire…read more Before towing my car, he took a further look and asked what happened. He first checked the spare tire and bounced it off the ground said it was completely fine and usable said he can replace it for me. Then he removed the deflated tire, filled it with air to diagnose where the air was leaking, realize it was from the rims, he used a hammer to quickly fix it back in place. Instead of towing my car immediately, he further diagnosed the issue and fixed it on the spot. Saved me the hassle of even using the spare tire, bringing it to another tire shop to get it fixed. Really saved me the trouble! Angel's service was amazing and couldn't be happier, he was a literal Angel!

Amanda, the office mgr is very nice and helpful. Reasonable price, convenient location. They did it…read morequickly. I am a satisfied customer.

Have been going to John Cove for years. Only mechanic I will trust with my car. He is honest, and…read moredoes a fantastic job. I have recommended several people to John, and they have all been very satisfied!

My son attends a college in the area. The ignition coil died on his pick up on the way to school…read more The gentleman at Cove Automotive could have really taken advantage of us in our situation. They didn't. They replaced the part quickly, checked out the truck and my son continued with his busy schedule with little inconvenience. You are great people! Thank you!

Jeff is an excellent business owner and mechanic. He absolutely takes pride in the work performed…read more I had trouble finding someone to diagnose an electrical issue and Jeff jumped right on it, figured it out, found an alternate part (rather than the very expensive OEM part) for far, far less money and ultimately fixed the issue at a reasonable cost and quickly too. I would and will recommend ADI.

This place is H O R R I B L E…read more We had our car brought there and they tried charging us $210 to replace a coil in the car. When we researched the amount of the part and how much they supposedly charge an hour they were over charging us at least $90. When we called them on it, they screamed on the phone and said, "Fine! We'll take $100 cash". So we agreed to that number and then not even 5 minutes later they called and said, "Forget it. We took out the new part and put back the old. Deal off" So we had to tow it to another autoshop. It's as if they got upset because we called them out trying to overcharge us then they retracted their deal out of pride without even trying to rebargin. Unbelievable. They must be spending too much time in Adam & Eve- the adult store next door! Take your car someplace else! There are plenty of places in Worcester!!