I booked my trip through Costco Travel and ended up getting an unbelievable deal, so I already arrived feeling good -- and the resort definitely delivered. The staff is genuinely friendly, always smiling, and quick to help with anything. Casa Madre became my go‑to spot for breakfast. Tons of options, fresh food, and something for every mood. After that, I'd swing by the coffee shop, which surprised me in the best way. They don't have the fancy frappes or over-the-top drinks, but their "Special Coffee" (fresh coffee mixed with cinnamon and honey) is perfect. Simple, warm, and honestly better than anything blended. For lunch, the taco stand and the Mediterranean spot right next to it were both solid choices. The chicken was super soft and flavorful -- exactly what you want when you're grabbing something quick between pool time. Dinner was where the resort really shined. Delphini had an incredible ocean view that made the whole meal feel special. And the Japanese hibachi night was a blast -- great food, fun show, and it totally hit the spot. Overall, I loved my stay. Great value, great food, great people. Would absolutely come back. read more

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Stayed here for a short stay of 3 nights. Plenty of time to experience most of the restaurants, pool and beach area. Been to several other resorts so a bit of comparison there. In general very friendly staff, and got to know several employees. Many will also remember your name. David by the adult pool was great. Definitely need to take stake on pool side chairs in the morning. We reserved cabana before we arrived. Online Marriott Experience app makes it easy reserve dinner and other things! They have several options of the usual themed restaurants. Casa Madra is the Mexican one and probably the least interesting, there were was an odd lack of salt on the chips and food :-) The Japanese combo restaurant (sushi and hibachi) appears confusing to customers and staff :-) Much of the sushi related menu appears to have an additional cost. I was told that the California Roll roll was extra, but the sashimi platter had a roll? The Diakon Maki was great. No chopsticks available for some reason close to closing? Hibachi was okay but I was missing the "yum yum sauce" :-) The unique beach side Delphina restaurant is probably the best and have some good dishes. Had a great red snapper catch of the day at the Hana restaurant. Two restaurants double for buffet style breakfast serving. The one at the Mexican restaurant is open to the outdoors, but they have hawk trainers to keep the birds away :-) The Champions sport bar is out by the main entrance door to the left. Open 12m to 12am. Damien is great. Pro tip: get a latte from the main lobby and top off with Bailey from the sports bar before the lobby bar opens at 4pm : Janssen has some cool tricks and drinks at the lobby bar :-) Very clean, staff of all levels picking up things everywhere. There is turn down service here, which I wasn't expecting. Large number families with kids, which didn't brother us. Count on a destination wedding party over a weekend stay :-) Coming here between the two US holidays (Thanksgiving & Xmas) there is a dip of occupancy to around 50% it appears. All in all positive and not a bad place to burn your Marriott points in my mind. It may not be a high-end all inclusive resort but will fit many just fine :-) read more

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We spent a week at the Marriott Cancun All Inclusive and cannot recommend it enough. We were pretty skeptical at first -- we had heard nightmares of all-inclusive and this one was our first one -- but our experience was nothing short of amazing. The hotel is about 15-20 mins from the airport (we used Prestige Transport to get to and from the hotel), in a very safe and touristy area named Zona Hotelera. Location-wise, it can't be beat and is right on the water. We tried most restaurants (minus the Teppanyaki one) and enjoyed them all. If we were ranking them, starting with our faves, it'd be Hana, Toscanni, Kasai, Delphina, Casa Madre, and room service (room service was just okay!). Interestingly, it was the opposite for breakfast: Casa Madre was incredible (Mexican fare), and Hana (international/continental) was boring. The breakfast food at Casa Madre was just unbelievable -- I will miss their café de olla and fresh papaya! Another underrated spot for food was the taco carts by the pool, especially the fish one. They didn't have those daily, but it was a hit when they did. We were expecting watered-down and mediocre drinks, but the bartenders were pros who made everything under the sun (and everything was delicious). Poolside service was excellent -- the hotel had so many people going around taking orders. The adult pool was our favorite, but it filled up quite fast. We visited during September, which is low season, and cannot fathom coming back during high season because even during this time of year, there would be no pool chairs in the adult-only side by midday. The jacuzzi and beachside umbrellas and chairs were quite nice, too. Lastly, I can't say enough about the service here. The people go above and beyond to make you feel like family, and will do anything to ensure you have the perfect holiday. Our vacation wouldn't have been the same without them. We want to give a shout to a few staff members that made our stay so memorable: Rosy (cleaning crew), Jose (always at the front, opening doors to the hotel and being the friendliest), Izrael, Jared, Jesus (the one that was born in Playa Mujeres!), Samanta and Joel at Casa Madre, Lisandro at the bar... and so many others! read more

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Lovely, lovely experience! This was the perfect all-inclusive relaxation getaway! There's no way I can capture the full breadth of my 5-day stay, but here are some highlights: Customer Service: the staff, from the bellmen to the restaurant staff to concierge, all were welcoming and super hospitable. We had a small mishap with our room, and we were accommodated promptly and received starwberries and a note as an apology. Pools: the pools are spacious enough for all guests. I spent most of my time at the adult pool, which has a cool infinity effect with the ocean! Both pools have a swim-up bar. It was definitely a task to secure beach chairs in the shade, but there are cabanas to rent. Beach: the beach was beautiful, but there was tons of seaweed. Apparently, this time of year (June, July) has the shore covered in seaweed. Not many guests spent time in the beach water. Also, the waves were quite strong. Dining: the dining options truly impressed me! Lunch options were more limited with pizza, tacos, hamburgers, etc. But dinner...AMAZING!! There is a Mexican, Japanese sushi, Japanese hibachi, Italian, Mediterranean, and Polynesian restaurant that you can book off dinner. The food was cooked and seasoned perfectly, across the board (and, I say this as a New Orleanian). My favorite experience had to be Delphina, the Mediterranean spot. It sits out on the seashore and is the perfect tropical ambiance. All dinner resys can be continently booked in the Marriot Experience app. Rooms: the rooms were spacious and comfortable with plenty bathroom space and nice showers. Housekeeping came promptly daily. Overall property: the property was beautiful! The lobby was huge and peered out onto the ocean. So pretty. Every inch of the resort was spotless. It's a family-friendly resort, but I didn't feel overwhelmed with the presence of children at all. It was conveniently located just a walk away from excursion centers and water sports. I highly recommend this resort...was so sad to leave! read more

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The staff here was very friendly. Every time we walked by someone they smiled or said hello. The resort and room was very clean. Loved the view from my ocean facing room with balcony. read more

Marriott Cancun Resort - Hotels Near Me - Cancún, ROO

Amazing resort with the most friendliest staff, especially the event hosts. The food is delicious and we barely got to try everything the whole 6 days we were there. There were events every hour of the day and we never were bored. I'm glad I stayed here for my first all inclusive resort. I'll definitely be back in the future. Still can't get over the amazing staff and food! read more

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This is our first time going to Marriott all inclusive. From the very beginning until we left all the staff were amazing. The activities in the pool were so great, George and his team really made sure to be inclusive. I was not super comfortable with water but they kept pushing me in a positive way and I loved the experience. The food was amazing! We were thinking since it is all inclusive the quality might not be great, but we enjoyed the food in most restaurants. We will definitely visit this place again. read more

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The Marriott Cancun Resort is an absolute paradise! The property is stunning, with breathtaking ocean views, well-maintained grounds, and a relaxing atmosphere. The rooms are spacious, clean, and comfortable, providing everything you need for a luxurious stay. The staff goes above and beyond to make you feel welcome and ensure you have a great experience. The dining options are fantastic, with delicious food and drinks to enjoy by the pool or at one of their restaurants. Highly recommend this resort for anyone looking to unwind and enjoy the best of Cancun. It's perfect for a getaway, it's an all inclusive resort and you will have all the options to relax there read more

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We stayed here for 7 days, and everything about our experience was wonderful. The staff were amazing--friendly, helpful, and always welcoming. Special shout-out to Marco at Delphine--he made our family dinner extra special and memorable! Food: There's a great variety of food options at the resort. Make sure to book your restaurant reservations as soon as you arrive--they fill up quickly! I genuinely enjoyed all the restaurants, though my least favorite was MO's Milkshake & Burger and Ono Izakaya (sorry!). Must-visit: Organic & Co This spot became our go-to! Everything from the coffee, fruit bowls, and breakfast sandwiches to pizza on the go, fresh juice, and especially the bakery items and sweets. all top notch. I highly recommend the tiramisu! Restaurant Highlights: Hana Grill: The Ribeye and New York Strip Steak were excellent. Delphine: Start with the clam and mussel appetizer, then enjoy your meal with an ocean view. The ribeye and lobster risotto were unforgettable! Poolside Eats: Don't miss the seafood tacos and the ceviche mixto! a must-try! Room Service: Room service was great! I especially recommend ordering breakfast to your room. it was much better than the breakfast buffet, which was a bit underwhelming. I absolutely recommend this place and would love to come back again! read more

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We highly enjoyed this resort! The service was absolutely amazing. I barely sat down and already had a server taking my drink order. The water park area is small but fun. It is a little chilly because it's in the shade a large part of the day. The people at the waterpark were so kind and helpful. They help you get in and out of your tube. My kids absolutely loved the pizza. They accommodated my picky son. I highly recommend asking them to make your personal sized pizza. I enjoy going to the cevicheria and having the seafood tacos at the stand next door. The shrimp tacos were my favorite!!! All of the drinks that we had there were really good and we tried almost all of the bars. My daughter loved sitting at the bar down by the beach because you could sit in the swings. My daughter did go to the kids club briefly.Just to do one activity, and she really enjoyed it. The kids club staff did come and find us down by the pool, and she went and played a game with some other kids in the pool. At one point they were doing face painting, and they actually did a really good job. For dinner we went to the steakhouse. My kids and my husband each ordered two steaks and they said that they were amazing. I ordered the fish, and it was really good as well. We have been to a number of different all inclusives in Cancun, and this one definitely rated up at the top. read more

Marriott Cancun Resort - Kids club schedule - Hotels Near Me - Cancún, ROO

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Simply nice AF! They treat every visitor like royalty. They remember your name and hold doors open for you. Don't have to ever leave the resort. Lots to eat lots to do and more t read more

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A great all-inclusive resort, beachfront on the beautiful Cancun riviera, with white sands, swim up bars, and multiple bars and restaurants. The rooms were recently remodeled, spacey and comfortable. Service is excellent at all the resort outlets. Food is four stars, which means very good, with room for improvement. The breakfast buffet is good, but not on par with other comparable resorts. Lunch offerings are weak, they definitely need to improve their variety and quality. Dinner on the other hand is very good, with multiple restaurants; Mexican, Polynesian, Japanese, and American, generally pretty good. The atmosphere is cool, with activities for families on the main pool, and adults only at the smaller pool. There is also a lazy river and water slides, but the best asset is of course direct access to one of the most beautiful beaches in the world! read more

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this is the first all-inclusive marriott in cancun! the resort is stunning at first . when you walk in, you see directly in to the window on the other side of the building of the most beautiful ocean blue! since we were there around christmas time, they decorated the lobby so beautifully. the rooms are super nice and clean. we had an ocean view room and it was simply amazing to nap in bed with the sliding window open to hear the ocean breeze. the pros stop there though. food, service, entertainment are pretty horrible and i was feeling torn about this review because I loved my ocean view room so much. food: 1. HAVE to make reservations or you'll be hungry. this is the first all-inclusive resort i've been to where they are incredibly strict on this. you cannot show up early or late or they will give up your spot and put you to the back of the line... even back if people who didn't make reservations. 2. lack of food options: if you don't make a reservation, good luck. the buffets for the restaurants are all breakfast only and they have the slowest cooks in the world working. the only coffee shop of the resort has laughable options, pastry options are minimal, and food terrible. 3. ordered room service several times and they never showed up. the phones don't work properly either other amenities 1. outside pool is small although they have an infinite pool which was nice . not the worst complaint about the hotel but wish it was bigger 2. they have a lazy river! this was really fun option although i wouldn't call it lazy because it went pretty fast. it was fun but the water was super cold! i highly recommend it though! 3. gym. it was small but clean and did the job 4. no entettainment: i kind of felt bad for the kids because it is BORING. there is no night or day entertainment. they do have a really cool looking kids club but that's it this place is a good option if you are not traveling with children or don't like food :p I'm not sure I would come back to this resort unless i had credit. i did give this place 3 stars though because while it could be waaaay better it had a clean and nice feel to it... compared to other resorts i've been to read more

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Extremely disappointed with our stay. We get an email from the staff saying that there are several things that are closed: fitness center, spa, water park, and kids club are what they mentioned. They email about 1-2 weeks in advance of your stay and I couldn't cancel without penalties at that stage. The main reason we booked it was for the kids club and water park. As you can see from their website, they advertise it's completely renovated and they suggest the resort will be complete by April 7th, 2024. Completely deceptive and they penalize you for being on this resort since it's running at half capacity. You also get to enjoy the nice sounds of construction while you are at the pool since everything is being renovated. When we arrive at the resort, there is more that is closed. Press + Start is barely open; No arcade games are open. There is barely anything to do while you're at the resort. Hana restaurant is the main area for breakfast; it's supposed to be open for lunch but it's closed. All the restaurants are generally 15-20 minutes ready after the suggested opening time. Maybe it's worth the renovations but otherwise stay away from read more

Marriott Cancun Resort - Hotels Near Me - Cancún, ROO

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Amazing Family-Friendly Experience - Worth Every Penny! We had an absolutely incredible stay! From the moment we checked in, the service was exceptional. Staff were ready to help with luggage, greeted us so warmly, and made sure we were comfortable every step of the way. Traveling with two young kids (a 5-year-old and a 7-month-old) can be stressful, but the team here made everything so smooth. Whenever we had the stroller, there was always someone ready to assist us, whether it was at the restaurants, pool, or around the resort. Food-wise, everything was top-notch. My favorite spots were Mo's Burger and the sushi restaurant - everything was super fresh and flavorful. Around the pool area, they serve everything from pizza, nuggets, burgers, fries, tacos, ceviche, fruit, and more - you'll never go hungry! Plus, the servers were constantly checking in and even started remembering our drink orders, which made everything even more relaxing. My husband didn't even need to leave the pool to get a drink while swimming with our 5-year-old - they brought it right to him! One highlight was renting a poolside cabana for $150 USD - totally worth it. It was spacious, cooler, and perfect for our baby to nap comfortably. On the first day, there were no available chairs and since we had the baby, the staff graciously allowed us to use a cabana complimentary. The next day we officially rented it and were treated like royalty - tacos, shrimp, octopus, guacamole, coconuts, sparkling water, and more delivered right to us. There was a small mix-up at check-out about the cabana charge, but the supervisor quickly sorted it out and even offered us a complimentary lunch at Mo's before leaving. That level of care and service really stood out. The amenities are also excellent - the kids club had daily activities, the main pool had games throughout the day, and every evening there was something going on at the lobby. The resort has a huge pool, an adults-only pool, a splash pad, lazy river, and a slide - plenty to keep everyone entertained. Final thoughts: Amazing food, outstanding service, family-friendly atmosphere, and staff that truly go above and beyond. Please remember to tip! Even though it's all-inclusive, the staff work incredibly hard and deserve to be appreciated. I saw so many guests not tipping, and it didn't feel right. The team here genuinely made our trip unforgettable. read more

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We went to celebrate my husbands bday and our 21st anniversary! The food was amazing , the activities were awesome, the pools were always clean and staffed well!! Make sure you stop by the main lobby bar that opens at 4, Jason and Enrique will take care of you! They also have awesome ladies that walk around and make sure you are never in need of a drink! Can't wait to go back! read more

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AMAZING. Second time at this resort, the service is exceptional. Food is great for an all inclusive resort. Very Clean and staff is extremely nice and always holding doors for you. Our first trip was as a couple, and now we brang the kids back and it was great. Amazing Marriott Property! read more

Beautiful place and great service the staff is really great. Only Major problem for me was the food. I travel a lot and when I travel I aspect to eat the native food of where I'm traveling to. If you are going just for the aesthetic and service then this is the place for you. But for me I was so disappointed in the food I felt like I was in an American resort. They have multiple restaurant options, witch are all a la carte. No Buffet style at all. The Mexican restaurant in the resort, It seems the cook was not at all familiar with the flavors of Mexico. Food was very bland and flavorless. Very disappointing since I traveled there expecting to eat some great Mexican food. Felt like this trip was not worth it to me and a waste of my money. read more

Visiting Cancun for the first time and boy am I amazed by this place!! The resort is BEAUTIFUL and the staff is always smiling, asking about our day, asking if we need anything, and remembering our names, they are overall amazing! Most of all our server at the Italian restaurant, Carlos was FABULOUS. We went there twice and had him both times!! Carlos goes above and beyond in his section. Our pool boy was also fantastic. I don't remember his name but he wore a black bandana type thing around his neck. He was AMAZING, very attentive and checking in on us even when we didn't need anything for long periods of time. The entertainment staff was great always including myself and other guests in pool games and challenges!! I will definitely be coming back on my next trip to Cancun! I do wish they had more bottled water in the rooms and restocked them every cleaning. read more

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Update: these guys totally turned this around. They were receptive to our feedback. Big thanks to Sergio and Adriana. My goodness you guys are the best. STAY AWAY FROM RHIS PLACE. They can't handle a crowd typical to popular vacation colander times. Service breaks down. They are understaffed and the management team is not equipped to solve problems. We have done many all inclusive places and never been so disappointed. My family could not enjoy the trip. NO SHADE. The leadership team keeps all the umbrellas open on purpose so people get sun sick. Good luck trying to find a place where toy can enjoy yourself. Got to GRAND VELAS INSTEAD. I am writing to formally raise serious concerns about the unacceptable quality of our stay at your hotel during spring break. As a loyal Marriott Bonvoy Platinum member, I chose this property with high expectations based on the brand's reputation and the amenities advertised. Unfortunately, the reality has fallen far short, and our family's experience has been deeply disappointing. Despite earlier attempts to reach hotel management, I have not received a meaningful response. This lack of communication only adds to our frustration, and I hope this message prompts an immediate and constructive response. Here are the key issues we have encountered: Arrival & Room Experience I was confirmed for early check-in, but upon arrival was told our room would be ready in one hour. That turned into 30 more minutes, then another 15. This needless back-and-forth delayed our ability to enjoy the day--despite booking a flight specifically to take advantage of the afternoon. We were told we received a room upgrade, but our room is clearly no different from a standard room. The sofa bed is rock hard and virtually impossible to sleep on. Dining & Food Service At Hana, my dinner (tuna fish) was burnt and had a strong butane smell. Despite the restaurant not being busy, we sat without water refills or check-ins until we had to flag someone down. The taco options only included pork or sausage, neither of which I can eat. This morning's grapefruit juice was clearly watered down. Only one staff member was making omelets for the entire breakfast crowd--he needs help. We observed multiple guests using their hands to serve themselves food from the buffet with no staff intervention. That is a serious hygiene concern, especially in a family-oriented resort. Pool & Outdoor Areas There is no shaded seating available out of the sun. I tried to open an umbrella to protect my family (who are sensitive to sun exposure) and was told it would be opened at 9 a.m.--it never was. When I followed up, I was told to speak to a supervisor and asked to wait. I should not have to wait to keep my family safe from the sun while on vacation. My son was asked to remove his prescription goggles at the pool. These are medically necessary and not just a toy. Cleanliness & Amenities Hand gel stations are missing or difficult to find throughout the property. General attentiveness of staff is inconsistent, and the level of service feels more like a 2- to 3-star property, not what is promised by the Marriott name. Unacceptable Outcome At this point, we are tolerating the hotel rather than enjoying it. That's not what a Marriott experience should be, and certainly not what I expect as a Platinum member. I was seriously considering this property for an upcoming corporate retreat, but based on what we've experienced, I cannot in good conscience recommend it. Before we are forced to check out early and move to another hotel, I am asking your team to urgently propose what you can do to improve the remainder of our stay. We are not looking for platitudes or standard responses--we're looking for real solutions that demonstrate Marriott's commitment to its guests and its loyalty members. Please escalate this to the appropriate person today and respond directly. I'm available by phone or email. read more

Our waiter Froy was amazing and attentive and so friendly! He made our day with his kindness at breakfast the food was delicious and the buffet was spectacular! Highly recommend Marriott Cancún! read more

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First of all everyone who works there is so kind and inviting! Carlos with Bell services is amazing and helpful in every area! The rooms are nice and clean and updated . However, the hotel lacks a lot of things to do . Once it gets dark, the hotel is boring. There is no entertainment except for eating and having a drink alone.. Also, the service at the restaurant is extremely slow. The food takes forever to come out. The Mexican restaurant had very good food, but the other restaurants weren't that great. Also, the café had no syrup choices to flavor your coffee and they offered like four basic drinks. They also need to offer more snack choices. You're only snack option to grab is fruit or a cup of yogurt or a tiny salad. I know that this is a new thing they are trying out. I don't know if I would ever come back to this hotel We probably will look at an all-inclusive with more entertainment next time. not a great experience for my first time in cancun. read more

5 Stars Marriott Cancun An All-Inclusive Resort This is our third time staying at this Marriott property previously known as the "Marriott Casa Magna" but now known as the "Marriott Cancun An All-Inclusive Resort." We spent our 25th Wedding Anniversary here in March of 2014, and I decided to bring my wife back to try to duplicate a truly memorable experience for our 35th Anniversary. In 2014 I wrote: Second GREAT Experience! Mar 2014 * Couples I recently spent my 25th Wedding Anniversary at the Marriott Casa Magna and had a wonderful experience. This was the second time I have stayed at this venue-my family also vacationed there in January 2013. This is a real gem, with outstanding service from the staff, great restaurants on site and near by (I highly recommend the Argentinean Steak House and Tiki establishments on-site, and the Crab House and Fred's Seafood across the street). Right on the Gulf, with tons of water activities available. Here's a tip: If you go as a couple, do the his & her's massage!" Well there are a few updates: 1. This is now an "All Inclusive Resort" so you will save a ton of money here as compared to the JW Marriott next door, even though their room rates are slightly lower. The only draw back: more kids!!!! Stay away during Spring Break! 2. They have COMPLETELY renovated the hotel/resort! The rooms are much nicer than our last stay a decade ago. We stayed in an Ocean View, All-Inclusive, Guest room with a King bed and Sofa bed with a Balcony that offered a spectacular view. 3. The Hotel Staff, especially our Concierge Filipe but really ALL of the staff, were truly OUTSTANDING! Unfortunately Room Service leaves MUCH to be desired, e.g., a muffin is NOT the same thing as an English muffin, and a Club Sandwich is NOT the same thing as a bacon, lettuce and tomato sandwich! 4. The restaurant changes are real upgrades, and the food is delicious. The Chef poolside (see photo attached) prepared an off menu dish for our special occasion--coconut shrimp with a honey glazed dipping sauce utilized in one of the shrimp ceviche offerings- exquisite preparation and presentation! The only other observation and recommendation that I would make is that this properly MUST set boundaries and establish rules that are uniformly and consistently enforced regarding children in the hot tub! Hot tubs should not be utilized by small children generally, and certainly no one should ever dive off the edge of the hot tub into the pool! That is a formula for a serious injury. Many guest were complaining about not being able to utilize the hot tub because it was basically being utilized as the "kiddie pool." I hope this is "cleaned up" and corrected before our next visit. Might I suggest after my discussion this morning in the hot tub at 8:30am with four other complaining ADULTS the following policy: "NO CHILDREN UNDER THE AGE OF 15 IN THE HOT TUBE AND NO DIVING OFF OF HOT TUB ALLOWED" or even better, "HOT TUBE FOR ADULT USE ONLY!" This is a REMARKABLE Marriott property with a tremendous staff, and we will be returning soon, this time with our adult children in tow. read more

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I'm starting the review with saying that I love this place a lot, but I can't give it 5 stars due to it's location. Why? the beach resort is a great idea... but I don't see anywhere that reminds people that there are a lot of rocks on the beach. On my 2nd time being at the beach, the wave lifted me up and slammed my knees onto a rock slab. It's not safe. I sat down and recover, only to find a couple of people bleeding on both shins due to all the rocks. We need to protect our knees. Safety aside, the place is fantastic. The pool and the beach water is of warmth and inviting. My visit is in November 2022. They offer 1 free class a day, and I attended the Yoga session as well as Zumba. Sadly, not a lot of people attend, but I'm so glad it is being offered. The hotels are interlinked and I can easily buy things without worries. I would definitely come back to this place, but might skip the beach on this end. The rocks are seriously dangerous read more

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Amazing Hotel with Wonderful People!! My wife and I visited this hotel for the first time in September 2024 and enjoyed it so much went back in October for a quick weekend. I was a little hesitant going to an all-inclusive, but was pleasantly surprised. Every restaurant was great and the service was top notch! I would highly recommend this resort. read more

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A friend got married at a Marriott a few years ago and the resort was gorgeous, so when I was planning my birthday trip, Marriott was on the top of my list. The Cancun location was equally stunning. Breathtaking views, private beach access, delicious restaurants. I couldn't have asked for more! Being connected to the JW Marriott through a covered walkway was great as my birthday dinner was over there, and it was raining really hard. I upgraded my room to the Premium Ocean View, which overlooked the grounds in addition to the ocean. Housekeeping came multiple times a day, and replenished water bottles in the room. There was complimentary candy, and nuts available the first day. Even though my room faced the pool and hot tub, I didn't hear too much when the balcony door was closed. There were three of us, each in a fifteenth room type, and we agreed that this hotel was worth every penny. read more

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In Cancun eating like no mañana One of the best Hotels in Cancun. The food and drinks were surprisingly great that I had more the next day next to the pool Star gazing next to the beach was breathtaking Met wonderful people and got room upgrade ! read more

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This hotel is just wonderful! The rooms are nice and clean. Nothing overly fancy, but it was a comfortable stay. The hotel has a great restaurant with a happy hour. The prices were so affordable and the food was delicious! I got a steak with macaroni or something like that and it was so tender and one of the best I've ever had! I want to come back just for that! The pool and lounge areas are gorgeous! They also have a giant chess set outside with some other games. You have direct access to the beach where there's a cute little bar with swing seats, cabanas, and a ton of chairs to hang out. So great overall! read more

Excellent staff, open, airey, new rooms. you barely know you're in Mexico it's so fancy and nice!

One of my favorite hotels EVER! If you've been there before, there's a good chance someone on the staff remembers you. The rooms are clean, I got a beautiful view of the ocean, and guests are all friendly and happy which goes to show how good of a job they're doing. This hotel is connected to the JW; so you can walk on over there and try the restaurants there out too. The pool is spacious with a swim up bar, and a decent sized hot tub that overlooks the ocean. The beach portion offers cabanas, chairs, and a beach bar with fun seating and hammocks. I always have a great time here and looking forward to my next stay here along with seeing the renovations they're doing read more

I came and stayed for two nights. I was warmly greeted by the young man at the desk as I checked in. Check in was quick and easy. My room was very clean and spacious. In spite of not having a room that faced the pool, I had a great view of the ocean. My balcony was huge and very comfortable. All of the employees with whom I had contact were very friendly. COVID has certainly hurt this resort with their occupancy rate and it was evident the employees were very happy to be working. The beach here is stellar. It was easy to find a place where I wasn't close to others. The lounge chaises provided were very comfortable. You can also order food and drinks out by the beach. The same goes for the pool. It was super relaxing and you could order food and drinks if you so choose. I would definitely stay here again and highly recommend you do the same. Especially if you are looking for an elegant stay away from the masses. read more

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Would not recommend this resort. Restaurants weren't great. Limited options, quality of food was just ok. Very sleepy resort with no entertainment in the evenings at all. Ate off property multiple times. The service was really good but was difficult getting the room we booked. Booked a king bed and they said they only had a room with two double beds but said we could upgrade. We didn't want to upgrade, just wanted the room we booked and paid for. After talking to a second reception person, we finally got a room with a king bed. read more

This is the WORST experience ever. If you are planning to go to this hotel - don't. 1. They employ racist, rude, and inappropriate staff that called to my wife "princess" and my 3 teenage daughters "gringas." I complained but you'll see a recurring theme here that nobody is in charge at the Marriott. 2. I am the highest level at Marriott (platinum), which is also a scam where they charge more $$ if you log into Bonvoy with your status and try to use the points you work all year to accumulate. 3. I made one of my reservations through bookings.com at a $1,000 discount for the week - BIG MISTAKE. Bookings.com charged me ~4,200 USD and Marriott said they had the payment but changed me anyway. Note that the line to checkout was 45 mins because only one person was at the deck (and nobody in charge). When I finally got someone to help me, they saw the bookings payment and said that was OK. 2 days later, $4,264.84 showed up on my AMEX. I've now called three times, and each time, nobody is able to help me. I stay at US hotel chains because I expect you'll have at least one person who speaks reasonable English. I've now called three times. No managers are working or willing to take my call, or "no manager is working at the time I called". It is a nice property that is poorly managed. read more

HUGE disappointment from the moment of arrival onwards. So they now have a guard and a gate with a list of names. Seems I was not on it. When I got to the hotel entrance, the bellman checked for my name. Again, not on his hand written list. He directed me to the long line at the counter. Short version of the story, though my reservation was made directly on the Marriott website and I am a Lifetime Gold Elite, my membership number failed to come through to this hotel. I had a split reservation meaning I paid for 4 nights and used a credit card anniversary night for the 5th night. Under "special requests" on the reservation I noted this. The hotel had not noted it. Had my elite number been received by the hotel, I could have checked in - no wait- at the special desk for members. Instead, correcting all the issues took about 4 hours!!!! I was upgraded from a resort view room to a partial ocean view room. My room looked directly over at the JW Marriott and only from the sliding glass doors/balcony could I see the ocean. The room was very clean. The tv was beside the bed and at an odd angle. There was supposed to be nightly turn down service, but I only received it one out of five nights. One day I did not receive maid service at all. I think it is because they thought I was leaving. On day 4 into day 5, I was technically checked out and had to check back in. This meant my card key stopped working as did my internet access. I again waited in line about a half hour. Both times at check in, I was given a card with "freebies" that were a part of the resort fee. I had already been in hotel a couple days and had not received the 2 snacks. I never received them the 2nd time when I checked out and checked back in, though I was told I would. I didn't use the 2 free drinks as I don't drink hard alcohol. I attempted to use the nicer gym at the JW Marriott (was told I could ) only to be told at the JW, I could not use it. I was told by staff this hotel will close in March for renovations and reopen as an all inclusive. This was my 6th Cancun stay in 2022, and my only stay at the Marriott. (I spent around 90 nights in hotels in 2022) I would not stay here again. read more

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Hands down one of my favorite Marriott to jet off to when looking for fun in the sun without having to spend along time flying to get to. + Friendly staff +Elite recognition, and was easy to use Suite Night Awards. Plus when dining at the onsite restaurants ( including the JW), they offered an free app or drink as recognition. A small discount when making purchases at the gift shop. + Nice Pool- Go early to get a chair and then migrate to the beach during lunch time as the crowd tends to come during later in the morning. While not deep at all, it has a nice swim up bar. + Large hot tub + Great beach location + Hotel has been updated and repairs completed to fix damage done a few years back + Easy to walk between the JW and Marriott. Plus, your expenses between the hotel can be charged to your room. + Nice select of restaurants between the two hotels; however, expect to pay more as it a restaurant hotel + Activities can be booked via the concierge or at the activities hut near the pool towel stand with Aqua World Con: -Resort fee of $25/day, which I don't really see any value in ***If available, I'd recommend the Caribbean Suite, nice wrap around balcony with great views, especially during sunrise/sunset. read more

April 06-09, 2022 Brought my 74 year old mother on her first international trip in over 20 + years... and her first time in Mexico. It was such a blessing for her to experience my love for Mexico, the culture, the food and the beautiful people . Grade A staff - Tania - delivering excellent Ambassador Service. Room upgrade. Check-in and gift. Smiles and a warm personality. Richardo - Helping my disabled mother to the beach. Funny guy and a kind heart. Adan - my turtle buddy still there giving smiles and big hugs. Meet him Oct 2020, and was so happy to see his face again. Fernando and Juan Manuel - with excellent menu recommendations making our experience at Hana amazing. I loved that they let us know what was the best options, and I trust their palate and meal options. Food was spot on. Maria - boss lady for Champions giving excellent customer service after a small issue that is not worth mentioning, she came through and made it all better and that is all that counts. Gustavo (server) and Vanessa (on the violin) - at Gustino Italian @ the JW, giving my mother and I the night of our life. A moment to remember. Attentive customer service, Vanessa serenaded my mom with her favorite song and didn't even know it. My mom had a moment and Vanessa let her have the spotlight. All the staff - warm, happy, welcoming, friendly and fun. Hotel food is absolutely delicious and so many options. Marriott REALLY outdid themselves with this location. I didn't have a single dish that I didn't like.... everything was deliciously amazing. Hotel room - Manga Suite, I couldn't have asked for a better surprise. Room was immaculate, spacious, shower hot water was soooooo relaxing, and the view is breathtakingly to die for. Bed super comfortable. Hotel facilities - immaculate and relaxing. Oct 25 - 28, 2020 Covid Protocol - temp checks, sanitizer available everywhere, masks required from staff and guests throughout the facility. Menus for restaurants use SQ codes. No room cleaning unless requested or every 6 or 7 days. I felt more at ease during my stay. Transportation - pick up in time, sanitizer, temp checks, sprayed luggage, and shoes before getting in the van. Masks required. Hotel Appearance - immaculately clean. Well decorated and cozy. Wasn't overdone high-end but more nice and homely comfortable. The whole vibe was very relaxing and peaceful. Room - Ocean view. Double bed. Cozy and clean. Hotel Location - obviously it's in the hotel zone... but I have to say the beach location was one of the best. Great spot for great water. Staff - the absolute BEST asset to the hotel is the staff. Hector the manager... humble and kind. Jael not only checked me in but was there for all my questions and assisted me above and beyond with a smile. Leonardo and his bright personality... always giving compliments and kind words with plenty of laughs. Francisco in the Cafe was an absolute doll, made me the best frappe, and did everything with a smile, so personal and kind. Freddy and Frio for breakfast... thank you for making breakfast more than breakfast. It was an experience. And dear Elizabeth down on the beach at Sacbe who gave my friend kind words of encouragement... it meant more than you know. The love the staff gives is more than customer service. Turtles - Adan (working with the turtles)... thank you for letting me hold a baby Tortuga. I don't think you understand my passion for turtles as they are mi alibrije. And this touched me to my soul, I will remember that moment forever. I can't wait to come back in July as you suggested. Food - i am big on eating local street foods when I'm in Mexico. I genuinely hate eating resort food as its usually bland, boring or Americanized. Everything I had here... was exceptional. Matter of fact... I ate everything twice. I'm a salt-a-holic and I didn't need any for my dishes. This will always be my ONLY choice for Hotel stays in Cancun. read more

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Stayed for a week. Here is my opinion: Hotel room- ok, nothing fancy but workable. Bathroom is small and shower does not have a door. The toilet has its own door but only swings out and blocking the shower. Poor design. Pool-one large pool fiilled with little kids for springbreak and one quiet adult pool nextdoor. Worst part is try to tip the bartenders. In order to tip the bartenders at the swim up bar, you have to carry money into the pool and get all wet. Food- very uneven. Dinners: Mexican restaurant is pretty darn good. The server offers a family style dinnwr which you sample a bit of everything. Polynesian restaurant is perhaps the best. Lots of interesting dishes but portions are on the smaller side which is fine with me. The Italian restaurant is not bad but menu says foie gras with steak but no foie gras to be found. Minor quibble. Tappenyaki has a chef grill not a true tappenyaki grill which you see in USA. Although menu offers 3 appetizers, only miso soup is offered. The chef cooks for two full tables at the same time. Portions are OK. Now the worst restaurant is the Japanese sushi. The sashimi slices are paper thin and few pieces each order. The rolls are hohum; you get much better at Safeway. This is not truly a Japanese restaurant since they also throw a bunch of other Asian dishes on the menu like Thai or Chinese. Interesting to see quail on the menu yet the quail is basically skin and bones. Breakfast and Lunch: Both Mexican and Polynesian restaurants offer brunch. Decent enough but the breads and pastries are horrible. Poolside eateries are pretty good, offering Mexican tacos in meats and seafood. I find the seafood tacos are the best. Quick coffee stop in the lobby offers decent drinks, pastries and sandwiches. Now the really bad stuff- the Mexican ice and water will give you diarrhea. 3 out of 4 of us end up sick. After one week of vacation, I end up not gaining but losing weight. Work better than Jenny Craig! read more

Checking into the Marriott we were given hand sanitizer upon arriving and before walking through the doors of the resort. The reception desk had plexiglass partitions up. I provided my name to pull up my reservation and then asked for my passport and credit card to cover incidentals. This process took about 10 minutes which included a form essentially attesting to not being exposed to COVID. There was a bottle of hand sanitizer in front of the elevator when heading to our room but I do not recall seeing one outside the elevator on our floor. When walking in the room, the sun and water were straight ahead and looking very inviting. I could wait to change into my bathing suit to hit the beach. We had two single hand sanitizer wipes by the phone on the bed side table and two small complimentary bottles of water next to the tv. The resort is absolutely beautiful. They have a few onsite restaurants and we're remodeling one of them during our visit. We did order some food from the beach grill that came from somewhere in the hotel and we also tried the pizza at 720 (the convenience type store they sold beverages, beer, wine, liquor, clothes, snacks, gelato, and souvenirs. The staff we encountered we all nice and friendly with big smiles on their face. This is not an all-inclusive property but worth a second stay when going back to Cancun. read more

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We loved our stay at this hotel. The staff is helpful and friendly all the time. The room was not huge but adequate and comfortable. The hotel and rooms are newly renovated so everything is clean and modern. There is a resort fee which is actually a good deal if you do all of the stuff that is included. We did not, but at least you get a reasonably fast wi-fi connection. There are nearby restaurants and of course the hotel has its own bars in the lobby and by the pool. The hotel has a fantastic beach which is one of the most beautiful I have ever seen. We had an ocean view room and it was spectacular. Whatever the extra amount you pay for the view is worth it. We hope to return to Cancun again soon and when we do I expect that we will stay here again. Note: in late November 2019 the construction was finishing up so pretty soon it should be quiet. We did not hear any noise from our room but when you walk through the lobby there was some noise. read more

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This was an amazing experience! From the warm welcome we received from Jose when we arrived and the great, professional check-in experience with Karla, to Adonay's amazing service at Ono, Miguel Espinoza's hospitality and accommodation (plus his entertaining assistants Carlos and Daniel), and Angel's friendly, inviting bartending, we felt welcomed and well treated! The food at Ono and Toscanni was outstanding. And we loved Sacbe, the beach side bar! read more