We loved our stay at this hotel. The staff is helpful and friendly all the time. The room was not huge but adequate and comfortable. The hotel and rooms are newly renovated so everything is clean and modern. There is a resort fee which is actually a good deal if you do all of the stuff that is included. We did not, but at least you get a reasonably fast wi-fi connection. There are nearby restaurants and of course the hotel has its own bars in the lobby and by the pool. The hotel has a fantastic beach which is one of the most beautiful I have ever seen. We had an ocean view room and it was spectacular. Whatever the extra amount you pay for the view is worth it. We hope to return to Cancun again soon and when we do I expect that we will stay here again. Note: in late November 2019 the construction was finishing up so pretty soon it should be quiet. We did not hear any noise from our room but when you walk through the lobby there was some noise. read more

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Stayed for a week. Here is my opinion: Hotel room- ok, nothing fancy but workable. Bathroom is small and shower does not have a door. The toilet has its own door but only swings out and blocking the shower. Poor design. Pool-one large pool fiilled with little kids for springbreak and one quiet adult pool nextdoor. Worst part is try to tip the bartenders. In order to tip the bartenders at the swim up bar, you have to carry money into the pool and get all wet. Food- very uneven. Dinners: Mexican restaurant is pretty darn good. The server offers a family style dinnwr which you sample a bit of everything. Polynesian restaurant is perhaps the best. Lots of interesting dishes but portions are on the smaller side which is fine with me. The Italian restaurant is not bad but menu says foie gras with steak but no foie gras to be found. Minor quibble. Tappenyaki has a chef grill not a true tappenyaki grill which you see in USA. Although menu offers 3 appetizers, only miso soup is offered. The chef cooks for two full tables at the same time. Portions are OK. Now the worst restaurant is the Japanese sushi. The sashimi slices are paper thin and few pieces each order. The rolls are hohum; you get much better at Safeway. This is not truly a Japanese restaurant since they also throw a bunch of other Asian dishes on the menu like Thai or Chinese. Interesting to see quail on the menu yet the quail is basically skin and bones. Breakfast and Lunch: Both Mexican and Polynesian restaurants offer brunch. Decent enough but the breads and pastries are horrible. Poolside eateries are pretty good, offering Mexican tacos in meats and seafood. I find the seafood tacos are the best. Quick coffee stop in the lobby offers decent drinks, pastries and sandwiches. Now the really bad stuff- the Mexican ice and water will give you diarrhea. 3 out of 4 of us end up sick. After one week of vacation, I end up not gaining but losing weight. Work better than Jenny Craig! read more

Unbelievably beautiful y paz, mucho paz. Stayed in room 6093 and had an ocean view as well as a pool view. The room had 2 comfortable beds, air conditioning, two robes, no coffee maker, a table and some chairs etc. We really didn't spend too much time here as we were out sight seeing but it was so nice to come back to the hotel at the end of a long day and be greeted by the bellhops that would open the door to the lobby with the best view, stop by the pizzeria/gift shop for a slice of delicious pizza or a gelato then reflect on the day. We did try the breakfast buffet at Sasi Thai and thought the food was ok. The servers and staff were very accommodating, spoke English and allowed me to practice my Spanish with them and even created their version of huevos rancheros per my friend's request. The pizza/gift shop was a real life saver because there were a few times I'd come back to the hotel at the end of the night hungry after a long day of snorkeling or sight seeing and the pizza would be ready to go. We also happened to be at the hotel on Mother's Day (a day after we celebrate it in the U.S.) and they had a brunch buffet on the beach which was the best meal I ate the entire vacation and it only cost $25 U.S.D! We were so lucky to experience a brunch buffet on the beach with the incredible view of the ocean. Some favorites of mine were the cafe de olla, challa agua fresca, churros with dipping sauce, chilaquiles, waffles, asada tacos with guacamole. There was so much more but we had to catch our flight. To me, the lobby at this hotel is WAY better than the lobby at JW Marriott. The view when you walk in is spectacular and there's a bar at the lower part of the lobby complete with a huge T.V. screen playing music videos. I also appreciated they had a resident D.J. spinning music in the lobby at night. While this isn't a spring break party hotel, you could easily enjoy the music and feel like you're at your own private party in Mexico at the bar. Also there's tons of seating televisions (while the bar t.v. plays music videos, the lobby T.V.'s had Fox News or CNN on) and stations to plug in your electronics in the lobby. It makes for a great place to hangout or do work. TOURS! We booked two tours via triple A or word of mouth and each time the tour bus would arrive at 7:20 a.m. to pick us up at the front steps of the hotel. Everyone would be out front waiting for their tour bus and I learned that if you're not out front when they get there, the tour bus person will leave a receipt with the bell hop as proof they stopped by and waited. Everyone in this hotel was very polite and went out of their way to help us. There are two ATM machines by the gift shop that either dispense U.S. dollars or Mexican pesos and if I needed change, I'd head to the front desk to get smaller bills, BUT they only gave you the change in pesos, never in U.S. dollars. I highly recommend staying here if you want to relax and have a great stay and just have a hint of party vibes. read more

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I booked this anniversary through Costco. When I arrived, the hotel desk informed me that the reservation was canceled by Costco. I called Costco and they state my reservation was valid. Costco purchasing team and Marriott reservation team were discussing my case for hours. Marriott's solution was I reserved a room at 2x the rate I originally paid for, until the situation was "resolved". I was in a foreign country, non-refundable excursions were booked for pickup at the hotel, and rates at almost all hotels nearby were expensive due to last minute bookings. It was a very scary situation, and I felt Marriott didn't care at all. They just wanted to squeeze cash from me or for me to leave. I felt that the proposal by Marriott was ridiculous, as I originally had 15 nights reserved at 1/2 the rate with waived resort fees. Obviously, I declined. Fortunately, Costco was able to resolve the situation and provided me a new reservation number. Though, I'm not sure if I was deliberately punished due to this incident. I was placed in a room near the elevators. Regardless, the criticism that everyone had here is valid. Non-stop construction noise, sorghum everywhere, people reserving pool chairs with towels for hours, salesman near towel area, and very pedestrian food for a four star resort. I feel unless you are some elite Marriott member, they just see you as disposable. I'll focus on enjoying my stay, since it is Cancun and it's beautiful. However, I do recommend people avoid here unless you have Gold status and are booking directly. Otherwise you will be treated like trash. read more

This was an amazing experience! From the warm welcome we received from Jose when we arrived and the great, professional check-in experience with Karla, to Adonay's amazing service at Ono, Miguel Espinoza's hospitality and accommodation (plus his entertaining assistants Carlos and Daniel), and Angel's friendly, inviting bartending, we felt welcomed and well treated! The food at Ono and Toscanni was outstanding. And we loved Sacbe, the beach side bar! read more

We absolutely loved our stay here. Everyone was polite and helpful. We asked for a late checkout and without hesitation we were given one. Manuel at the poolside bar was so friendly, he made us laugh and was always so polite. (Thanks Manuel). The room was a good size with a large balcony overlooking the pool and ocean. We loved everything about our stay. Transfer to hotel: we used the Marriott transportation the van driver sprayed our shoes, took our temp and got us there in less than 15 minutes, the cost was $19/pp. Food: the hotel has a few good restaurants but right across the street are two delicious restaurants - we really enjoyed Fred's House, the food and service were top notch. There's also a small store a few doors down to purchase snacks, beer, wine and liquor. ;D The restaurant and store was a five minute walk. Cleanliness: there are people cleaning railings, elevators and spraying the lobby, all workers were wearing masks as well as guests. Outside by the pool no masks, everyone was enjoying themselves and not uptight like back in the states Covid tests/ the hotel provided Covid tests for free, they were ready in a few hours, the process was seamless, easy and the test itself was in the nose but nothing like we've seen on tv. We enjoyed our stay here and will be back! read more

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Staff were great and was the room. Restaurants were good and pools were kept up. It was centrally located and made it easy to get things.

This hotel was an overall disappointment. I'm very unhappy at the quality and lack of value this place has. We normally go to all inclusive resorts but this not inclusive. We figured we'd be able to dine at the resort or around the area but due to the small island size and touristy area, there's a severe lack of restaurants in the area closest around this hotel; and all the dining options at the hotel itself were almost always greasy, extremely overpriced, tasteless and barely any options. We had food at la isla and the restaurant below the pool area. Both was very overpriced and a complete waste of money. On the last day we splurged on going to the buffet only to see that there is a very small range of food consisting of low cost foods. Either way the food was yet again, flavorless and a waste. The pool was okay but it had one depth level and had algae growing on the sides. The staff would also constantly approach you to see if you want to buy food by the pool. We had gone to the hotel right next to this resort (the second Marriott) and saw how high quality everything was in comparison. I know that prices make a difference in quality but is it wrong of me to expect at least a basic level of quality and value? The resorts decorations were very basic and uninteresting; I wish there was a little more flavor to the architecture. Most of the stuff around the resort were almost in a state of constant breakage. We had bought the room facing the ocean and coincidentally had no neighbors on the right side of us; I thought that since we have nobody next to us it'd be quieter, but surprisingly the walls are very thin and could hear every bang, thud, and sound the neighbors were making on our left side. Also this hotel is quite far away from the street so if you want to walk around, this place isn't built for that. The resort itself is quite spread out and only has TWO elevators, so if you live on the sides or on the ends, you have to walk from one end of the resort to the elevator and back again just to reach your room. This hotel NEEDS at least two more elevators on each end of the wings. Regarding COVID regulations, I saw a few staff and people not wearing their mask correctly nor utilizing sanitization stations as prominently as they should be. Most stations were by the elevator and were consisting of low quality hand sanitizer "foam??" The sanitizer mats at the main doorway was also constantly very dry and lacked any purpose. So if you want a place that is COVID friendly, this place is very loose with how they run it; so be vaccinated if you come. Also I forgot to mention! The house keeper came into our room every other day but I consistently found dust and grime. I don't think they properly wipe everything down rather they just tidy up the area so it visually looks clean. I know that this review may seem like I'm just bringing down the resort just because I'm cynical but trust me, I try to keep a very open mind and absolutely love going to resorts and have stayed at much lower quality places. So that's why I was extremely disappointed to see how much money was wasted at this resort. I'll go ahead and write some good points to at least balance it out. There was a singer every so often who would come and sing for an hour or two. There also was a few buildings and structures that have grass roofs and island-y decorations which I liked. Most of the staff spoke a bit of English so it wasn't as hard as I anticipated to communicate. We accidentally moved the fridge and got charged for everything inside but they were very willing to reimburse us since we didn't eat anything from it; normally in past experiences hotels will only charge half of what was charged even if you didn't eat the stuff. Anyways, that's all. I hope whoever reads this can be properly prepared when deciding to come here. Good luck. read more

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Marriott was AMAZING!!! We were so impressed with the service and food. We arrived and Hugo helped us to our room, gave us the lay of the land and suggestions on activities. We were there for 5 nights and the place was full, still there was not one time we saw Hugo (2 plus per day) that he did not acknowledge us by name. Hands down Hugo was a family favorite. He made sure to help us on our way out as well. Loved Hugo!!! We ate at each restaurant, we all had a different favorite, all very yummy. I saw lots of people who visit Cancun complain about tummy issues, my family had none. Food is great. Highly suggest to get the app and have reservations. The app also has menus so you can see what you want ahead of time. Jose at Hana was very attentive, never an empty drink. Jesus at Casa Madre was helpful with the menu and help us fine what to get. Gloria at Ono Teppanyaki was so cheerful and put on a great show! Julissa at Champions was great, we had dessert and a drink nightly there and we always lucked out to get her. We spent lots of time at the adult pool and bar, Giovanni made the best passion fruit margaritas! Never disappointed. There are many others I didnt mention, service was top notched. Again my family had a fantastic time. read more

friendly staff all over the place ... with one exception the lady at the ice cream in the afternoon (mean, nasty) told me she didn't have Gluten free ice cream because it's made with water front dest people amazing! Jesus our room guy, hard working and awesome! Jessica at reception friendly amazingly helpful!!! service on the pool friendly and fast! Thai restaurant good food, great service! Steak house was amazing seemed like they need more help but was great meal experience. Rooms are clean - shower pressure is perfect, you feel clean! they have the rain shower heads but i'm not a fan ... my hair doesn't feel clean with the rain shower heads! foyer still under construction but not even an issue and it's going to be amazing! new furniture in foyer so nice. gym is nice beach front is amazing. if i could do again I would ask to be on left side of the pool but it's a great facility read more

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Expectations met and beyond We frequent Cancun for pleasure and routinely stay at Marriott's Casa Magna Resort as recently change the name. This time we debated at length to change it up and go back to The Ritz, JW, or any of the 1000 other hotels in Cancun. In the end, we opted for what we know, and the great pre-arrival experience of Karen Enriquez. A true gem of Caribbean. Our flights arrived delayed due to weather. Once at the hotel, we were met by an alway friendly doorman, and a Wall being built in the middle of the lobby. We were taken a little aback by not knowing there would be renovations, but thankfully it only mildly impacted our stay. We are told it will be completed by high season in December. After checkin, we settled into our suite 3042, for ten days. The room has both incredible direct ocean front view, and direct side view of the pool. An oversized wraparound balcony is large enough to entertain, but intimate enough to just set back and enjoy the sunrise or evening sunsets. The housekeeping department had prepared a personalized welcome message using colored rice, and room service had champagne chilling on ice. We had a few special requests, including trading the pullout sofa bed for a real mattress, all of which were carried out seamlessly without a fuss. It's this high level of service and caring that keeps bringing us back. Housekeeping keeps everything tidy and everything works as you would expect. The daily breakfast buffet has a huge variety of both regional favorites, and international cuisine that is sure to meet everyone's taste. This was an extended stay, so having an ever changing and large variety is a plus - since who wants to go out for breakfast. It also lasts until 11:30-12:00 so no need to bolt downstairs as the crack of dawn. Everyone's great and provides great service. Enrique (with the shaved head) is one who takes service to a whole other level and Christian at the omelet station will make your eggs to order- just the way you like. Since Cancun is a regular destination for us, our goal for this trip was simple. Just relax. With a great beach and pool, mission accomplished. Since this was the off season we found ample small tiki hits with chairs, private cabanas and the beach almost to ourselves. We were delighted to see many upgrades around the pool including a tiki hut styled shady area had been installed. The true test of a beach resort is when Mother Nature doesn't cooperate. We had a couple of days of rain, and the water was murky and had a seaweed problem throughout. We heard this was a recent occurrence over the last year. Still, found the crashing waves relaxing and service outside to be spot on. We tried the Thai restaurant again and the food was excellent. The only other in property restaurant we tried this time was Champions the sports bar themed venue you. We don't like the ambiance of this restaurant as it's big and usually empty, yet loud. But, when you absolutely need Nachos or a burger at midnight, this is the go to place. We've now experienced this resort in every season and can tell you it is first class year round. read more

Marriott Cancun Resort - Hotels Near Me - Cancún, ROO

Beautiful resort! The service has been good so far! The 750 degree pizzeria had wonderful empanadas, yummy pizza, and a very delicious blt sandwich that was welcoming after our long trek in to the resort from the airport. The water is the most wonderful shade of green/blue. You'll love seeing it!! read more

Beautiful! I've stayed here 3 times now and have always enjoyed myself. The hotel is at the end of an extensive remodel. The new lobby opens to a dramatic effect with its grand scale and new, modern aesthetic. Amazing little coffee/gift shop, great restaurants and super friendly staff. All the stress of the COVID drama will seem like a million miles away without the media scaring the crap out of you every 2.5 seconds. Yet the hotel is taking it seriously, and the appropriate measures are being taken to keep hotel guests and employees safe. The beaches are stunning! Get an ocean front room on a higher floor and wake up to and be mesmerized by the exquisite bands of blue water and powdery white sand. Sip a cocktail at the swim up bar and luxuriate in an impeccably maintained ocean front pool; or rent a cabana and sip on a cocktail whilst listening to the sound of waves crashing on the shore. Truly a home away from home with all the comforts and so much more! read more

Hotel was under construction and was not informed. Early wake up alarm was the drilling of jackhammers. We also had an overflowing toilet and had to be moved. New room had no working outlets and a walk-in shower that was not draining the water properly. The elevator doors close so fast that it hit my arm trying to stop it from closing on me that it bruised so bad. Worse dinner was at MO's - we were the only guests in there, and we got cold fries and an overcooked burger. Disappointing!!! read more

Annually, our family vacations in Cancun. This year we were a party of 16-6 Adults and 8 children 10 and under. This was the first time we stayed at the Marriott All Inclusive Resort. Since we read online about the "extensive" renovation, we thought this should be a great trip. Not to be! The rooms were average at best. The entire group had to upgrade in order just to get decent accommodations. The online photos are a joke and not to be anticipated at what you will experience. I will say that our ocean view was spectacular - of course Marriott is not responsible for the view but credit to Mother Earth. This facility boast 450 rooms, stop. Yet they do not have enough chairs to accommodate the people who would like to use the pool. In order to get seating by the pool, you have to reserve them - which means you get towels and place them on the chairs you want to use. And the joke is there are signs around the pool stating very clearly chairs are not to be reserved for longer than 2 hours, or they will be available to whoever else comes along - great rule no one enforces this. I've personally witnessed several guests coming almost to blows about this process. If you're not down by 7 AM to reserve your chairs, good luck finding any after 11 AM - so much for sleeping in! The dining is limited to four restaurants and the food is fair. The staff tries their best to accommodate you, but they are limited in what they can do. The Marriott family needs to get their act together, they would not stay at this facility. If you're going to tout the facility as 5 stars, then you need to deliver to the guests who go there for a 5-star experience and not deliver less than what they are accustomed to. Back to Garza Blanca!!! read more

A mix of pros and cons, so I'll call it a solid 3. At the end of the day none of this really matters because you are in Cancun, and chances are the weather is perfect and that's all you really need. But, a few things to note: Pros: -All rooms have a balcony, and our room had one facing the ocean which was lovely. And speaking of room, the bed was incredibly comfortable and might have been one of the best hotel beds that I've slept in. -The bathroom was super nice and I loved the the large marble shower. -The pool has a swim up bar! Though it's hard to get a chair at the pool there are lots of loungers available on the beach. -Though this is not an all-inclusive resort there are plenty of onsite dining options including a sports bar (with karaoke!), Italian, Thai and Japanese. There is also a grill at the pool and a restaurant at the beach level. Plus there is a cafe in the lobby with a pizzeria and a coffee shop. And you are walkable to several restaurants on the main drag. Needless to say you will not go hungry. -We needed taxi service a few times and the hotel was quickly able to arrange that for us. Cons: -The pool area was kind of a hot mess. Chairs on top of chairs on top of chairs. Lots of screaming kids (it's not adults only). Because of this I opted to hang by the beach, though I'm normally more of a pool person. -The hotel also has a weird layout. I wish there was a way to get to the pool area from the lobby, but instead you have to go around the side. It's confusing, and doesn't feel like a natural flow. -Despite having a Titanium status upgrade we were literally given a downgrade. We requested a king but were put in a room with two doubles which was a disappointment. They also did not mention this at check-in, and we didn't find out until we got to the room which was annoying. And speaking of check-in, it literally took an hour which was really frustrating after a long day of travel. This is a perfectly fine resort and for what we needed it fit the bill. But after having stayed at Secrets (next door) and the Hyatt I'd probably select either of those over the Marriott because of the pool, outdoor grounds and 18+ policy. read more

The breakfast staff was nice. The people behind the desk was stiff and uninviting. In fact on our last night March 22, 2023. I asked Luis for a change of towels and take trash out when we got back from our day. I forgot to take the tag off the door to have housekeeper do it before we left that morning. After 2 hours, I asked the Lupita at the front desk again to please service the room. After 4 hours, I saw Lupita and Luis laugh when I walked by because they realized they both had forgot to put my request in. I thought that was extremely rude and asked the operator for their names. During our stay I remember other people treated unfairly and had many complaints at the front desk. Which it didn't look like the front desk didn't do much to help. Also our first night, our flight was delayed and we got in late. The only restaurant by the pool was open till 10pm. When we got there (starving) at 9:20pm, they said the kitchen was closed and they stopped serving at 9:30. The kitchen wasn't even cleaned yet and they would not serve us food. They said they RAN OUT OF FOOD. Yup, lazy employees said a MARRIOT hotel ran out of food. I guess it never got better from that point forward. Don't expect the coffee maker int he breakfast bar to work every day. Its hit and miss. The best thing about this place was that the room had a kitchen and full size fridge. Other than that, it was eh!! read more

Stayed in December left on Christmas eve. Very hospitable and accommodating staff and service. Food was fresh and amazing. Rooms clean. Pool area superb. Beach swimmable and excursions available across the street. Sister hotel accessible by walking through hotel. Would definitely stay here again. read more

Marriott Cancun Resort - Cool decor in restaurant - Hotels Near Me - Cancún, ROO

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Stayed here for my first international trip to Cancun. Let me tell you, this hotel is amazing. The service is fantastic, the place was clean, it is in a great location and I felt safe the entire time. It is about 15 min away from the airport and not to far from downtown. I admire this hotel because of how secluded it is, it is not a busy street and overall it was peaceful. The access to the beach was a plus, the AC inside was very much appreciated and there were a lot of restaurants and bars inside the hotel. HOWEVER, the food was not the best. Although the restaurants inside were beautiful, the food lacked flavor ( I tried 4 within the hotel) The drinks were flavorful but they held back on liquor for how expensive it is. Overall, I will definitely come again for my next trip to Cancun! Definitely recommend the ocean front room! read more

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This is a beautiful hotel located right on the beach in the zona hotelera. There is a huge beautiful lobby that sometimes has live music playing and plenty of spots to lounge and relax. The lobby has couches and tables and a couple activities desk where you can book your fun and play activities. The hotel has several restaurants on site including: Mikado (Japanese restaurant), Sasi (Thai restaurant), Champions sports bar, 750 Degree Pizzeria, La Capilla Argentine Steakhouse and La Isla. La Isla allows you to order on the beach or poolside. You can order at the swim-up bar or anywhere poolside or through the waiters that service the beachside cabanas and lounges. It felt like paradise that I was able to order some tacos, nachos and coconut mojitos right on the beach in my cabana and they brought it all to me. This, I ordered some drinks and food everyday. The hotel has a volleyball court and you can check out balls at the towel desk. You can purchase parasailing or jet skiing right on the beach. The only minor complaint I have is that I wish the poolside drinks came in better glasses or cups. I would love to stay at this hotel again as it is very beautiful. There's a 7-11 and McDonalds across the street just in case you need something quick. read more

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While this was a comfortable hotel, I do not recommend staying in the Cancun hotel zone. I have traveled all over Mexico, and quintana roo is undoubtedly the most corrupt Mexican state for tourists. Corruption starts at the airport with dishonest car rental and makes its way to the Marriott with police extortion. What was fantastic. + Upgrade to a oceanfront suite. + Speed and efficiency of covid-19 test. + Free, extremely convenient parking at the hotel. + Pool, hot tub, and access to the JW Marriott pool and hot tub. + In room Wi-Fi. + Modern, fast elevators. + Room comfort. + Walking down the extremely tiny Beach and jumping into every other hotels pool. What was terrible. + 6 plus dollar service fee ATM. + Worst concierge I've ever experienced. + Beach. Tiny Beach. Extremely Rocky and usually unswimmable. + Location. Cancun hotel zone, contrary to what's normal, is a terrible part of town for a vacation. And this Marriott is dead center. This means, the longest possible drive to anywhere other than another hotel. The entire hotel zone is set back several hundred yards from the main Street. The only reason to stay here is if you intend to spend your entire vacation at the hotel. Or, if you intend to drive at least 60 minutes to get anywhere other than the hotel zone. + Police corruption. While this is not the fault of the hotel, the location of the hotel makes 100% of its guests prime targets for Cancun's extremely corrupt Police Department. And when a Marriott guest is a victim of police corruption, 2 extortion attempts in my case, the hotel provides zero assistance. read more

This is our second stay at the Marriott resort. We were upgraded to a partial Oceanview with a king size bed. My husband and I stayed here for a romantic getaway and this place is everything we could possibly want. It has beautiful pool and beach side, easy access to delicious food, clean and quiet rooms, COVID safety was a priority. Highly recommend!!! read more

Marriott Cancun Resort - View from our partial ocean view room fourth floor - Hotels Near Me - Cancún, ROO

Came here with my in-laws and family - 7 of us total. Great rooms. Spacious, clean and quiet for the most part. The bathroom is a good size and the water in the shower is great. The beach is amazing and simply perfect. The food is good - what you'd expect from an all-inclusive. There are bars everywhere. Just stress "mucho (alcohol)" so the drink isn't too watered down. Water sports are readily available via the hotel or third parties on the beach. Area itself is very secure. Price was very reasonable. Staff are attentive and nice. Overall, I would come here again but there are many things that they can work on: 1. Single biggest issue: only 2 restaurants are air conditioned and the others don't have fans. Dinners are HOT and HUMID! 2. Restaurants routinely run out of menus so we had to share. 2. Service in all of the restaurants is slow. Perhaps we were on island time but it seemed like they were simply understaffed 3. There's not much shaded outdoor areas, which can be a real problem in Cancun. The areas that are shaded don't have fans. Basically, you have to watch out that you don't get heat exhausted, which is a problem if you're traveling with kids or elderly people. 4. The sound of the ocean comes into the room even with the door closed. Some might find this relaxing but I found it annoying when trying to sleep. The beach is quiet so we didn't have to deal with party noise, etc 5. There are no activities after night fall. So other than drinking after dinner, there's not much to do. 6. The outdoor restaurants (eg casa madre) have few overhead fans. Dinner can therefore be really hot. This seems like a very simple and low cost fix to implement. 7. There is essentially no table side service by the beach. So if you want a drink or something to eat, you have to go and get it yourself. 8. One of the lobby TVs only plays Fox News which is really annoying and the other big screen only plays M TV. I wish they played videos of Mexico, its sites, and the Caribbean. Being on vacation usually doesn't involve watching Fox News or music videos! read more

I have stayed here 3 or 4x over the years. The rooms are nice and reasonably priced The checkin is always quick and the staff very friendly, especially at the beachside, checkin, and breakfast. The hotel is in a nice location, not too far from the Ritz (great music at night). The pool here is not so great (big but nothing special) but plenty of beach chairs and beach. Our room was ocean facing. On this trip, i found the hotel food prices to be reasonable for a resort. A burger on the beach was around $10 and breakfast entrees were around the same. I think the buffet was $20 or $25. If your room is near the Melia hotel next door, you may hear some of their annoying music. Suggestions: bed could be a little softer, chairs where the backrest could be raised more would be nice, and people should not be allowed to claim chairs at 7am and not show up for hours. There were a lot of chairs, but not an excess of the covered ones. People would drop a towel and a magazine and then not show up until after 10. And when they left for the day, people would leave their towels on the chair until the staff removed them at the end of the day. Tips: If you are going to buy liquor to take home, go to La Europea. The bus is great to get around (10.5 pesos); Cenacola is a good Italian restaurant; Uber is cheaper than the hotel taxi prices (350 pesos to airport for hotel taxi vs ~100 pesos for uber). You can take ADO bus to multiple places. You don't have to go on a tour to visit other places. I have taken it to Valladolid, Merida, Tulum, and Campeche. Chedraui Selecto is a new grocery store in the hotel zone where you can stock up. read more

Marriott Cancun Resort - Pretty beach outside casa magna - Hotels Near Me - Cancún, ROO

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The staff are amazing and friendly and the service is outstanding! Literally outstanding. The hotel is clean the rooms are nice. We always felt safe and cared for. The food leaves a bit to be desired. It was super hot when went and we were not allowed in any neighboring properties by security which made us wonder a bit but overall very very nice. read more

I had a mediocre, 3-star experience on the trip. The problem is that I emailed some reasonable, constructive feedback and received a canned response saying nothing could be done. I emailed back with suggestions to improve in the future and then never received a response, despite my years of staying in Marriott properties as a Titanium member. Before you book, ask if you want to stay somewhere that will deny responsibility if anything goes wrong? Somewhere that has no accountability? Another issue was that I was told by the front desk and the concierge that restaurants would be booked full on Christmas day, and the only place with availability was their flagship restaurant. The flagship restaurant had an $85 per person buffet serving ham and turkey. Rather than pay $85 for what was essentially all-you-can-eat turkey, I walked into one of the other on-site restaurants, and it was only 10% occupied. I got seated right away without a reservation. Clearly, they were not being honest about all their other restaurants being booked full. Since I was told the same story by both the front desk and the concierge in separate conversations, I believe the decision to tell guests that all other restaurants would be full was a top-down decision. Regardless, even if it is a result of individual integrity issues or just ignorance of their own restaurants' availability, the result is a massive breach in trust. read more

The CasaMagna is a beautiful hotel located in the middle of the hotel zone. The room was spacious and clean. The pool is enormous and fantastic. Also, like all of the hotels in the zone, you are literally a 30 second walk to the ocean. Service was over the top friendly snd everyone speaks English. The concierge, in particular, was extremely helpful. The hotel is also directly connected to the JW Marriott which is pretty spectacular. The only knock were the ATM machines which were perpetually out of order. The staff didn't seem too attentive when told, by us and others, about the problems with the machines. Fortunately, the JW's machines were reliable. They'll book your tours here, too, if you like, or find you a private driver, if you prefer. Overall, we had an excellent experience here. read more

Marriott Cancun Resort - The backside of the hotel as seen from the beach. - Hotels Near Me - Cancún, ROO

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By far the best hotel we've stayed at, the room was perfect, I'm still in awe with the service at every single restaurant in this hotel. I'm not sure what they do during their training process but the customer service is just something unheard of coming from Las Vegas. Every restaurant we had the best service provided to us very attentive very POLITE!!!. We will definitely come back to this hotel on our next trip to Cancun read more

This was an amazing resort that's not too crowded and had the beach within few steps away. Great service, great view, reasonable price and not so crowded that we got to enjoy our time off here. And if you do stay here, try their Thai restaurant as well as Japanese restaurant that hibachi (their food is little salty). Why not a 5 star? Other than these two places, food kinda sucked. Wished they had more food options. read more

I spent five days enjoying the outstanding customer service at the Marriott Cancun Resort. First let me say that the resort is super clear and they have a excellent Covid protocol in place. Every staff member goes above and beyond to meet your needs. Need super glue to repair shoe, they will find you some, no kidding. Our room was spotless when we checked and cleaned to profection each day. We had breakfast most mornings at one of the restaurants on site and the food was very good. I will definitely consider staying again and would recommend it to anyone who really cares about comfort and high quality customers service. read more

Marriott Cancun Resort - Morning walk - Hotels Near Me - Cancún, ROO

We started planning our trip to Mexico months ago with the help of my husband's Marriott Ambassador. Our trip started in PVR & continued to Quintana Roo. When planning this trip much of what was done by using points , we emailed many months to draw a conclusion on where to spend October. We just had a fabulous stay at The Marriott Puerto Vallarta Resort & Spa so we had high hopes. Upon arrival our temps were checked in our transport at the resorts gate. The bellmen are all superb -Eduardo is our favorite. The staff is required to don masks & the guests are as well. Upon entering the lobby & after the bags are taken, guests must take a bit of antibacterial & step onto the antibac mat. We were allowed to check in early ; super nice. In our room we noticed it was right next to an elevator & also noted one elevator was inoperable. One wing of the hotel-completely closed. There are ongoing renovations. This was never mentioned in any of the communications when booking. We have been going through a major renovation in our home that was 75% destroyed while at the Sheraton Momi Bay in Fiji last year ; we are on our 9th temporary home ;the last thing we can handle is constant construction around us on our anniversary getaway. Immediately we felt let down by the room; the view &it's location ; we knew this hotel was at 20% capacity. My husband called Jessica at the front desk & asked to be moved before we started to un-pack. He was advised there were only 'downgraded rooms' . I didn't believe her but I did realize that a Cat 2 hurricane had just skated the area -maybe it was true, We got out of our traveling clothes & headed to SACBE the beach shack; it teams with La Isla for beach fare ; the vibe is all things one wants on a beach vacation. Our waiter here was Badi & he's THE best ; Pablo is also a favorite ! The drinks are served in these authentic cute Mexican clay cups & are great ! The food here is great too & for a resort , not bad on price. We returned to the room & found a chilled bottle of champagne; guacamole; chips ; pico de gallo & a small chocolate cake for my husband's birthday ! It was a very nice surprise! The next day we started to go to breakfast - The elevator that apparently serves the entire hotel was now not working; initially we were told to take the stairs. I can't as I tore my meniscus running in PVR. Then we were told to walk to the end of the hotel where the wing is closed & use those elevators . When walking back from breakfast we were advised we could use the service elevator. The loud construction noise was starting to wear on us - less than 24 hours from the point check in. The banging & jack hammering continued right next to our room all day as we tried to to Zoom &work. It was impossible . After finally getting on the Bonvoy app via we were moved to a Caribbean Suite. We were assured there would be no more noise. After an hour plus of packing & moving our dinner plans -in a new suite we arrived. This suite has a fabulous view, but its dated. Gustino was dinner that night; this is in the attached JW Marriott. This is one of the best meals we have had on our 'tour of Mexico '. Hector & the chef adhered to my many allergies & that's not easy. The food & service were outstanding! They even catered to a family that didn't believe in making their children behave in an upscale restaurant & allowing them to run around flaming candles as if the wait staff were the babysitters for them. The amazing staff even gave these children plastic candles to play with. The next morning my husband was taking meetings again - enter the overwhelming sound of the jack hammer ! THIS time it's underneath us! He scrams inside attempting to avoid the noise & I immediately get on the Bonvoy app to state our disbelief. Back & forth we go & the noise gets worse. I was told that we could move next door to the JW Marriott this noise would continue for the rest of our stay. My husband met Hector /GM -downstairs & was told we in fact COULD NOT MOVE unless we paid more money or more points ! WHAT? He apologized with 45k points back &another 'amenity' . This amenity was to arrive at 930am in the form of mimosas & breakfast ? IT DID not arrive. What did arrive at 940am was maintenance who abruptly came in & opened up the ceiling while I hurried to dress in the bedroom , to look at the air conditioner!! This was to be our peaceful anniversary vacation filled with some work as we have been literal full blown hell this past year . NO one expects to arrive to a war zone. My mind is blown of how Marriott & it's management team thinks it's okay to charge anyone a full rate here or full points value while NEVER advising them of this construction! We can't wait to move on. PS the amenity arrived at 530pm - a small split of white wine & nuts , which I am allergic to & is noted in my husband's file. FAIL. read more

Marriott Cancun Resort - Beautiful lobby - Hotels Near Me - Cancún, ROO

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This resort was BEYOND amazing. I really thought that by it NOT being all inclusive that I wouldn't like it but I actually did. It was perfect for me and my short time stay. Let me start with the amazing staff, everyone was so nice and always had a smile on their face. Each time I would call for something, they got right on it. The hotel is decorated beautifully and I really felt like I was in paradise. My view was amazing. It felt nice to go out side to catch the sunset and also I could people watch. The hotel location was good with a few restaurants near by and it's next to other resorts as well. We took a taxi to head to the party scene which cost us about $11-15.00 I got the opportunity to try the breakfast buffet it was $25. There were many options to choose from however I don't eat a lot so I got a to go plate. Champions bar and grill was super delicious and they have karaoke as well. The transportation service Prestige was awesome. You do have to book everything 24 hour prior for departure and arrival. The drivers and the concierge were always very polite and accommodated me when I needed them to The only thing I didn't like was there wasn't a microwave in the room and I wish there were more activities. Other than that, my stay was SUPER AMAZING!!! read more

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This Marriott has a beautiful location on the beach with pristine white Caribbean sands. The lobby is really nice and well taken care of. Well decorated for Christmas too, although we brought young kids so I could have done without the huge TVs playing questionable MTV videos non stop. But the convenience store had a nice selection of breakfast and dinner items, staff was friendly and spoke English. Some of the areas are under construction but thankfully they steered us away from that side of the hotel during check in and some areas do need updates but it will probably come. The pool and beach was why we came here to relax with fun in the sun. We rented jet skis, scheduled excursions, walked to cheaper food and convenience stores when we wanted to and took a taxi to other restaurants and shopping. Used the spa, had a nice holistic massage, sauna, etc. Perfect place for a vacation in the sun! We would definitely come back here again. read more

Marriott Cancun Resort - Hotels Near Me - Cancún, ROO

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We are here again for the Christmas holidays and we have always enjoyed our stay at this property. We go between the two Marriott locations each year. We have stayed at this location several times in the winter and spring break. This location does a wonderful job being ready for the guest and addressing any needs that might come up. With the number of restaurants onsite and the cafe by the pool or beach service, nicely done. With the ocean view rooms, the coffee shop and the piano bar at the JW Marriott. The walkway between the two properties is convenient and easy. It's a quick walk or bus ride to some great shopping on the hotel zone and not to mention the number of wonderful restaurants in the hotel zone area. If you are looking for a great place to relax, this is it. Hope you enjoy your stay. read more

Marriott Cancun Resort - Hotels Near Me - Cancún, ROO

Words can not describe the hospitality, everyone and I do mean everyone is so friendly with a good morning a good afternoon or just a simple ola. The Hotel itself is beautiful everything you would ever want is right here. We never left !!! From the pool to the jacuzzi the lobby shops , restaurants, lobby bar, the staff was amazing. The food so tasty num num!!! I will return to Mexico and call this place home .. they payed special attention to my girlfriends birthday. Made me look like a king amongst kings, the views are legendary and so was my stay. I have one word for you all. Come here !!!! Enjoy all ... read more

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5/4/22-5/9/22: Our stay at the Marriot Cancun Spa was amazing. The hotel was extraordinarily clean and exceeded our expectations. The staff was very nice and professional. I would absolutely stay here again. read more

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Ten reasons to stay away from this hotel. 1. Lobby has MTV playing all the time with 1/2 dresses girls dancing on screen-not good for children or wives 2. No place to sit inside to have a quiet conversation in the entire hotel 3. All of the outside spaces have the furniture removed . No place to read a book outside except the pool 4. Pool area is a mess. We had to climb over stacks of chairs past the construction tape to get to the hot tub. 5. Swim up pool bar is closed and dirty 6. Pizza / sandwich j/ ice cream shop has terrible Service 7. Have to wall past construction too. To get to the beach 8. 1/2 the beach area is under construction - you have to walk past it to get to the beach. 9. Main restaurant is closed for construction - no dinner looking at the water for you 10. Rooms are dated and bathrooms need cleaning. Dirty grout etc. Bonus !! 11. They don't clean the seaweed around the beach chairs read more

Very good service, room was clean and comfortable. The only thing that upset me was that I was not aware of this "resort fee" not included in the package I had already paid for. It's basically a ripoff! I ended up paying an extra $200 I thought room was expensive because it is a resort. What's the point of paying more money for a room in a nicer hotel if you still have to pay a resort fee on top of that? Makes no sense! Other than that, everything was a great experience. Plus they didn't have TUDN so we couldn't watch the Mexico vs USA Nations League Final. read more

Marriot Cancun Resort. Breathtaking, serves your every need and desire no matter what type of tourist you are a party animal, someone who wants to go out for adventures, and someone who would like to just relax and enjoy all the resort's amenities. For all our excursions including Whale Shark Snorkeling, Diving In Ik Kil Cenote, touring the beautiful Mayan site of Chichen Itza, and for bottle service/table at a local club named Coco Bongo! We got all these arranged through our hotel. You can literally come with no plans and build your vacation for your liking! All the excursions we went on were breathtaking I I highly recommend all of them! We were picked up from the hotel from the guides for all these adventures and they took us back, made it super easy! Our favorite restaurant was the Argentinian Steakhouse, full of delicious spices and flavors! I will be creating a separate review in itself for the restaurant but it was 5/5 stars for sure! My girlfriend and I also got massages at the Marriot Spa. They were phenomenal. She got the relaxing 50 min massage and I got the mixed massage with increased pressure. Our spa experience was also amazing. All the staff were engaging, greeted us and treated us like we were queen and king. The pool at this resort is rad! They have a bar in the pool that you can swim up to as well! While chilling in the jacuzzi you can also view the ocean. The views from our room, from the pool and walking along the beach was breathtaking! Honestly! This was my best experience with a resort I have ever had and I used to work at a few! The Marriot has phenomenal employees who help all the guests, room service was also amazing, you can actually order your food in advance! We ordered our breakfast the night before so when we woke up we had it scheduled for 6:30am so right on time they showed up and gave us our breakfast. Overall I'd definitely recommend this resort if you're looking for an amazing time in Cancun! Definitely check out to see if there are deals through AAA if you're a member or through travel sites because they typically offer all inclusive packages! My girlfriend and I got an all inclusive package for 4 nights, flights to and from Cancun from Los Angeles, full shuttle service to and from the resort and received a $200 voucher to use at the resort all for $1000 per person! read more

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I will definitely rate this resort in the middle. Upon arrival, we were greeted with the bellhops assisting us with our luggage and helping us throughout the checkin process. They brought us up to our room. They told us we were supposed to get us each a ticket for a free margarita. That never happened. Throughout the week, we had some food outside by the pool as well as some of the restaurants. Food was good but service was incredibly slow. I do feel that is a common theme in Cancun anyway since other places were equally slow. The pool looks pretty and the hot tub was a great temp. I'm really disappointed in how they close the hot tub at 11pm. We did not feel very relaxed getting kicked out of something that should be for adults at that time of night. They also stop towel service before the pool and hot tub close. We requested new towels a few times due to stains on the "clean" towels provided. On the last night there, we were trying to just lay on the beach around 11:30pm and listen to the waves but some room was blasting music very loud and disrupting a lot of people around. I will say that the staff are incredibly friendly and helpful and we tried to tip whenever possible. I would recommend this place as a nice first time visitor. However, if you'd like to visit Cancun again, I highly recommend going with an all-inclusive resort that has 24-hour amenities available. read more