They're really quick to charge your card before getting any form of approval or sending you any documentation of final balance. They were part of my contract with our venue for our wedding. So needless to say, I had no choice on the matter for which valet company I wanted to use, so I was stuck. They were quick to respond to my original inquiry about booking, my contract stated payment would be charged two weeks prior to event date. They charged my card early even when I put it in writing in my email, that I wanted a copy of the remaining balance BEFORE charging our credit card. Within seconds of me sending that email for our final guest count plus my written statement (which was about three weeks to my event), i received a receipt for the payment. They tried to lie and tell me that it states in our contract that payment is due a month prior to event. I have a WET signature document that shows final payment is due TWO WEEKS prior to event. They said they changed their policy. I preceded to tell them that I didn't care considering that's not the agreement I signed and for them to reread their own documents. Not a single apology from them except, "Oh, we must not have changed it on your document before signing. All of our customers don't have an issue paying early." I don't really care about your other customers, nor was the money an issue, it's the fact that you breached your own contract without getting your customers final approval on the balance due when the contract was a working contract. That being said, no one complained about their service at my wedding, so I can't deny that they might at least have good employees, but the management side could use some work. read more

Our driver Juan was prompt, courteous, and professional. Wonderful experience and a good value for the price...

Would not recommend Mars Valet. They made an error by NOT SHOWING UP to our hotel to transport the Bridal Party. After multiple call attempts, I had no answer from anyone on the team. This was even after I had a confirmation call the night before confirming times. I never received any call back but instead an email stating they messed up the time in their end. I booked the shuttle service for only my bridal party and parents - this would have been the easiest gig for them for drivers to only have to make 1 round trip. With being on a tight schedule already for our wedding, I was left scrambling trying to find someone to transport us to the venue. Because of this hiccup, I arrived to the venue over an hour behind and lost time for crucial photos and the extra hours I paid for at our venue went to waste. Our entire bridal party ended up driving their own cars to the venue. After the wedding I found shuttles waiting for us... I never received any follow up calls from Mars to apologize or come up with a solution. They refuse to refund me the full amount of my bill and after speaking with someone, they downplayed the issue and said they were "ONLY an hour late". From that one hour, I lost over $400 in extra rental time paid at the venue plus lost on photos I will never receive. I pre-paid gratuity. After their small refund, I only received a little off the bill. I would not recommend this team and after reading reviews I see this is not the first time they No-Showed to a wedding at the specified time. read more

First I would like to thank Mars Valet Parking. I reserved 2 vans to shuttle wedding guests and wedding party from our hotel to my daughter's wedding reception and then stand-by to give everyone a ride back to the hotel when the reception was over, about 6 hours. On the day of the wedding they where on time and did what was asked of them, no problems , no issues, the drivers where polite and attentive. I had no problem contacting them though out the evening if someone needed a ride back the the hotel for any reason. I was very happy with the Mars company and will use them again when needed. read more

The people that helped us park our car where so friends Norma was so up beat and polite. Would totally recommend them. I will totally us there service for my wedding. read more

They Broke Our Car!!!! This is the worst valet company I've ever experienced. We drove a classic 70s BMW 2002 to Mediterraneo in Westlake Village. First they force you to valet your car, then after explicitly asking if we could park the car ourselves (because it's a classic and not many people know how to drive it) & just pay the valet fee they decline. But they let a Ferrari owner park his own car! - Hypocrites! After dinner we're waiting in line to pick up our car, they said they can't move it. Turns out they broke the transmission, the stick shift is limp & completely damaged! The only female employee not only broke it but lied about it to our face with an attitude. This is the worst valet company I have ever experienced & the fact that Westlake Village Inn & it's restaurants are using them is embarrassing. There's a reason there's no reviews for this company. We'll never go back here. We will have dinner & take our other rare cars to Santa Barbara before we ever come back here again because of this valet company. read more

I'm surprised by the negative reviews. We had a good experience with Mars Valet. From coordinating the walk through of our wedding venue to the service on the day of our wedding, they were great and easy to work with! Our wedding was in Malibu and the street we were having our reception on was super wind-y, curvy, and hilly (typical Malibu) and I was very nervous about the parking situation for our guests but Mars Valet managed to park all the cars safely and securely in the area and we had positive feedback from our guests on how easy it was for them to drop off and pick up their car. Would recommend! read more

We used Mars Valet for our daughters wedding at Quail Ranch. Their service was seamless from the moment I called to arrange service until the very end of the wedding. I never had one moment of concern. I would recommend them with no hesitation. Samantha in their office was professional, responsive, caring and personable. Mario was also very responsive and personable. They provided the exact service that they stated they would. The valets were excellent! read more

I have been working with Mars Valet and Shuttle, going on 7 years now. They are always very reliable with great pricing, and continue to grow their fleet for transportation services. It's reassuring to know that I can send my couples to them, and they will be well taken care of! Mario, the owner, and Samantha, the manager, are both wonderful people both in and outside of the office. We recently had their shuttle service for a New Year's Eve wedding I was coordinating. The driver was on time (early in fact), friendly, and took care of everyone, including my bride & groom! I will continue to recommend Mars and I'm excited for another year with this great company! read more

We hired Mars to valet at our Quail Ranch wedding in Simi Valley. They were recommended to us by the venue and did not disappoint! They were professional and prompt and easily handled the 60-ish cars we had arriving for our big day. Mars was always quick to answer emails and stayed until the very end of the night to make sure the bridal party, family, and the couple's cars were pulled up and waiting for us! read more

I would personally refer Mario and Mars Valet to anyone that is looking for a shuttle/professional valet service. They are friendly and very professional. Their drivers and staff always look very professional and they go out of their way to accommodate their clients. If you are looking for a valet service, they truly are the very best! read more

We hired MARS Valet for our wedding at Quail Ranch and I can say from the feedback I've received that their service was top notch. Our guests were very impressed with how friendly and prompt they were and how convenient both the drop-off and pick-up locations were (which is a huge plus considering some of the older family members in attendance). They stayed until the very end and made sure every last guest had their car. They were quick to respond to both emails and phone calls and were very reasonably priced. 5 stars for MARS: I would definitely use them again! read more

Our wedding was at Quail Ranch in late April. Mars Valet Parking are incredible prompt and professional and have their system down - especially at a venue like QR. Their staff was quick and efficient. We had about 160 guests, so keep in mind at the end of the night it takes much longer to bring the cars up, but Mars Valet worked diligently and effectively to get them out ASAP! read more

We had Mars Valet for our wedding in a busy area in North Hollywood - limited to street parking in the neighborhood. They were very easy to work with and quick to reply to emails. I did not hear any feedback from our wedding guests about them, so no news is good news! Great prices. read more

Mars valet has a clean cut and professional crew making sure your guests cars are park in a safe secure place! All the guests were expressing how nice and speedy (with helping them out) they were with greeting them as they walked into the event. I highly recommend using them if you want your guest to be taken care of right as they drive up to the event! read more

I worked with mars valet at a wedding recently at Quail Ranch. It was such a amazing experience!! They were not only efficient but also super nice and professional. When I was ready to start loading items in my car they not only brought my car up for me but also offered to help load it! I was so grateful since some of the items were pretty heavy. There was one guest who has trouble walking so the valet team made sure to have a car ready and waiting to take her to each location (ceremony, cocktail hour, reception) they definitely went above and beyond! I highly recommended them for any event! read more

Absolutely exceptional service! MARS Valet is one of a kind when it comes to valet companies. I had seen them at a few of my friends weddings & decided to book them for our very own wedding in September of this year. Needless to say they far surpassed all of my expectations & then some. Staff was incredibly professional & friendly, & prices were completely reasonable & they were willing to work with our budget. They took care of everyone's vehicle & made sure our guests were taken to the venue promptly & safely. Their customer service is exceptional & I can't imagine using anyone else for all my future events! THank you Mars valet!! read more

Thanks for helping us with our daughter's wedding. We had no issues and all went well.

Where do i start? I think this is the best customer service I have ever received! I had a HUGE event planned for a grand opening at my job and they did everything perfect to a tee! The owner Mario was honest and true to his word and his daughter Samantha was a sweetheart and handled everything from payment on timely manner and on-site handling of cars. Even the owner of my company was impressed. I will definitely use them again for future events. Thank you guys for everything and good job on making me look good! read more

I'm happy to say that I experienced great customer service with Mars Shuttle a few weeks ago. I attended a relatives wedding in Malibu Rocky Oaks Estate Vineyards and the service that they provided for us was fantastic, they arrived at the Hilton Hotel where we where staying on time. The ride to the Vineyard was nice and smooth and the drivers were very friendly, I can say I am looking forward to plan and event and recommend Mars Shuttle. read more

EXCELLENT ! Samantha and her crew provided Valet Parking for our New Years Eve party of 70 guests, nothing was too much trouble and they were on time, on budget, friendly and efficient. HIGHLY RECOMMENDED. read more

I am an event planner in the area and I have worked with MARS Valet many times. They are my go-to valet vendor based upon their work ethics and professionalism. From the moment you call to get a proposal to the completion of the event, they are on top of it. I highly recommend them for any style of event. read more

I was at an event last Sunday in Simi Valley and I used MARS Valet Parking. The staff was super friendly and service was perfect. I don't use valet a lot, but MARS was impressive. They Have shuttle services as well. If I need any of these in the future (like my wedding if I can finally get around to picking a date!), I will call them. HIGHLY recommended. read more

This company was wonderful! From my first email that I sent to them, up until the end of the night of their job for us on NYE, they were so helpful and kind. They kept in constant and efficient communication with me to make sure our event went smoothly and they had a great and positive attitude. Thank you for your hard work and great service! I will definitely recommend you to anyone looking for a valet service in the future and would absolutely hire you again=) read more

We just used Mars Valet at our Quail Ranch wedding for our daughter. The customer service staff were a pleasure to work with, and I received no complaints from any guests. They received our guests' vehicles down by the reception, and it was great that they moved the location at the end of the evening to the top of this steep driveway to accommodate our guests. I would definitely recommend them to our friends who might have any special events coming up. read more

I would not recommend hiring this company. My wife and I hired them on our wedding day and the shuttle that was scheduled to pick her up the morning of never showed up. Not the way you want to start your wedding day. After we called to complain we were offered a discount for the missed shuttle and an additional 10% off of our total order for the inconvenience. We have been following up with Samantha who is a Supervisor at their Service Center via multiple phone calls and emails and while they agreed to mail us our check back in June, we have yet to receive it. Samantha writes really nice emails that lead you to believe she wants to rectify the situation, however she is constantly stalling, lying, and her promises are empty as I can conclude they carry no weight at this point. They refuse to send us a tracking # for the check and have stopped responding to our emails and phone calls. They were quick to take our payment months in advance of our wedding, however they have disappeared on the refund they have promised us. I am reporting them to the BBB in hopes that they do not continue this business practice with anyone else moving forward. read more

We used MARS valet as well as shuttles for our wedding. They responded quickly to emails and they arrived when they should have the day of. I can't say I dealt with them directly on the day of my wedding because I was at the venue all day, but all my guest said they were professional and provided great service. They are priced great as well! read more

I am an event planner, and I have had the opportunity to work with Mars Valet several times. They are always on time, very professional, and lovely to work with!! Samantha is very prompt at getting back to me via email:) I would recommend them to an client of mine!!! read more

MARS has exceptional service. From a coordinator's perspective, seeing their name pop up on my contact sheet for weddings is always accompanied by a sigh of relief knowing I have a company that I can rely on to show up promptly, work hard throughout the event and provide a competitive rate to my clients. Samantha is a rockstar!! Thank you MARS!! read more

Mars Valet was recommended to me by my wedding venue owner. The venue was a vacation home with very limited parking on a rough dirt road so it helped a lot that they were familiar with the venue. Their standard start time is only 30 minutes prior to the event start time and we had a lot of guests show up earlier than that, so I probably should've paid extra to have them start earlier. They stay until 30 minutes after the event end time which was fine- we had some people stick around so we just had those cars moved closer and they gave us all of the keys. The only hitch was when Mario, the owner, came up to me an hour prior to the event end time and told me there were 20 cars left and asked what I wanted him to do. I was irritated because of course there were 20 cars left...my wedding was still going on for another hour and he was to stay another half hour beyond that. I let him know we'd make sure he knew what to do with any leftover cars once the event was over and he was fine with that so everything went well but I was a little put off that he was trying to wrap things up so early. read more