Always find a wonderful wedding, birthday, etc. gift here. Great shoe selection for women. I am so…read moreglad this rack is well maintained and organized. Not like the Quarry Nordstrom Rack where the few times I have been there was a chaotic mess. You will be pleased on most times you visit the treasures you may find.

The selection is pretty decent but there is no separate return lane anymore. There used to be one…read morebut all of a sudden I get in the long line to check out first then have to get in line AGAIN because I realize the return line and the check out line is the same.. please put a sign up saying returns and check out are the same lane.

Traveling to Austin and needed retail therapy so to Ross I go. The shoe section was not the best so…read moreI went over to the area I needed to be at. But was distracted by the kids section and Xmas decorations I picked up a beautiful red 60x70 throw, dress for my baby, and decorated towels for my bath. Thanks Ross for being my sunshine on a gloomy day.

This is hit or miss store - they used to carry a lot more stuff but few aisles are empty to little…read moreitems since covid. A decent collection of handbags and kitchen items which is what I mostly look for here. Some handbags are noticeably flawed and therefore discounted but there's a rare one in great condition here and there. I have been able to grab a great collection of themed mugs like Harry Potter and Marvel Avengers.

They say they have scuba equipment but online only: bait and shift. No search option on website…read more Good luck finding a sales clerk or map of detailed map of store. Franchise not likely to last with so many better sopping options. For their variety and convenience, I gave 3 stars.

If you need assistance with any department, you will not get it. They are clearly understaffed. I…read morehad to ask three times for helping the fishing department with no one coming and I just left. I'll probably go to any other store.

On 2/14/2026 at 8:31pm I went inside the DSW sunset valley in Austin Texas to purchase a couple of…read morepairs of Steve Madden sandals I'd seen were in stock. While there I browsed the clearance and saw an 11 wide in these kitten heels which that size alone is tough to find in store. I purchased them, went home and they sat on my dresser for weeks as within the two days my dog of 10 years had passed on the 28th of Feb, and then my mother in law passed away on 3/3/2026. As I started feeling better I headed to DSW on March 13th, I went to return these shoes due to opening the box and seeing they were clearly used on the bottom of the feet. When I arrived at the store I realized I forgot the box at home (I had multiple items to return and had boxes but not these). I return to the location on 3/15 where I let them know the issue and wanted to be sure to point it out to the associate. I BROUGHT IT UP. The leader on duty Shante lets me know there is absolutely no way these items were sold like that. I let her know that there is absolutely a way because I haven't worn them and if I was trying to get away with return I would have CLEANED THEM AND ZIPPED MY LIPS. I wouldn't even have mentioned it to an associate if I knew they wouldn't return them but I didn't want this to happen to someone else and they get put back on the shelf. So much time passed due to me going through me in my personal life and the associate stated if less time had passed she would've been more inclined to do the return. I didn't expect so much to happen to me shortly after or I would have been back. The associate who initially rung me up seemed annoyed I was there right at closing but it is difficult to get there when I too work at a retail location in another store that has similar hours.

Store was clean, employee was nice (though I only saw one in the entire store and she was the…read moreregister, meaning no real assistance is available if anyone is checking out). The only place to measure your feet was some dumb AI assistant machine. Not only did it take forever as there was a line, but also screw AI. I am confident that machine was why there were no other employees, and I def needed help with finding things so I just couldn't. I had to ask the single attendant to find the manual measure since there was nowhere else in the entire store to measure, and she was unable to assist me afterwards since she was indisposed. This store also doesn't carry anything smaller than a women's 6, so smaller feet beware. I'm sorry but kids sizes are just not acceptable for proper foot care as an adult. Really frustrating experience.

traded here twice now and both times were way faster than I expected. the staff is friendly and…read morecommunicative, and the buying process feels efficient instead of drawn out. they have a great selection on the floor, everything is organized well, and the fitting rooms have always been easy to access and available when I needed them. overall it's been a smooth, low-stress experience each visit. definitely one of the better Plato's Closet locations in Austin.

WARNING: Do not leave your belongings with this Plato's Closet location…read more I would strongly caution anyone against selling to -- much less shopping at -- this Plato's Closet. After this experience, I will NEVER shop at or sell to this store again, and I recommend anyone considering doing business here follow suit. On May 11, I dropped off one bag of clothing to sell at the Brodie Lane store. I received a receipt and was told they would text me when they finished reviewing my items. They texted me later that day saying they were done, so I returned that same afternoon to complete the process and pick up anything they did not buy. When I got there, the employees at the counter acted confused for several minutes before one casually said something along the lines of, "Oh, you're the girl whose bag went missing." That was how I found out Plato's Closet had lost my entire bag of clothing. Not one item. Not a receipt mix-up. An entire bag of my personal belongings. The bag included items from brands like Lululemon and REVOLVE. It 1000% did not consist of the low-quality, cheap items this store notoriously carries, like SHEIN and similar throwaway brands. I do not have an exact inventory of every item in the bag, and neither do they -- which means there is now no way to know the full retail value, resale value, or actual contents of the bag they lost. Looking back, I gave this store far more trust than it deserved. I assumed they had competent staff, organization, and safeguards to track customer belongings for a few hours. This location is usually frustrating at best: dismissive employees, overcrowded racks, piles of merchandise everywhere, and a store you can barely move through or shop. Even with all of that, I never imagined an entire bag of my belongings could disappear within hours. I was told the owner was aware, would review camera footage, and would call me before the end of the day. She did not call. I called the next day and was again told she would call me. She still did not call. I finally received a call from the owner more than a week later, on May 19, only to be told they could not find my bag and the footage did not provide answers. Instead of taking responsibility, the owner was defensive and dismissive. She focused on irrelevant excuses instead of the actual problem: Plato's Closet accepted my property, lost it, failed to return it, and had no explanation for where it went. I was willing to consider store credit only because the bag disappeared while in their possession. If they had accepted the full bag for resale, they likely would have offered me a reasonable amount. Since there is now no way to know whether the items were given away, misplaced, taken, thrown out, or otherwise lost, it should be treated as though they accepted the full bag. The items are gone either way, and I should not be left absorbing the loss because they failed to track my property. The only thing the owner vaguely mentioned on her own was maybe giving me a "discount to shop in the store," without ever giving an amount. After I explained what I believed would be fair, she reluctantly threw out what was basically a pennies-on-the-dollar store credit, which felt insulting considering they lost my property, waited over a week to call me, and still had no explanation. To make it worse, she said, "Well, we recommend you stay in the store while you are selling items," which is absurd. If you recommend customers stay in the store, why allow drop-offs? If you offer a drop-off service, you are responsible for having enough basic control over your operation to know where people's property is while it is in your store. My bag was only there for a handful of hours. I followed their system exactly: dropped off my items, got a receipt, waited for their text, and came back the same day. They are the ones who "lost" my belongings. If Plato's Closet cannot safely manage customer drop-offs, they should not offer drop-offs. Period. Other resale stores require customers to wait or complete the buying process in person for this exact reason. For all I know, they could have given my bag to another customer, thrown it away, misplaced it, or someone could have taken the items for themselves. I hate even speculating, but when a business loses customer property and cannot -- or will not -- explain where it went, every possibility is on the table. This was not just bad customer service. It was careless, shady, and unacceptable. I have bought from and sold to this location for years, but I will never give this store my business again. I would not trust them with my belongings, and I strongly recommend no one else does either. Do not shop here. Do not sell here. Do not leave your belongings here. This location cannot be trusted to protect customer property, take accountability, or handle a basic issue with professionalism.

This was our first time visiting Nordstrom, and it made a great first impression. The store is…read morespotless, well organized, and easy to navigate, which made browsing relaxed and enjoyable. We were able to quickly find the sections we wanted to see and try without feeling overwhelmed. The baby section was especially impressive. We really appreciated being able to see and test different stroller displays in person. Since strollers can be a big investment, it was helpful to explore options hands-on before committing. Even without making a purchase, we walked away with a much clearer idea of what we'd want for our babies. The store truly has something for everyone--men, women, kids, and babies--all laid out thoughtfully. Overall, a pleasant shopping experience. Keep up the great work and thanks for keeping the space so clean and inviting. Cheers

My initial stop at Barton Creek Mall was Nordstroms. One of the gifts I purchased for husband…read moreonline was too small. I ordered a larger size online but decided to return the original shirt in person. It is amazing how so lightning fast the return was executed. As I recall the interaction...What is your phone number? Are you Delores? Do you live at XXX address? Yes, yes, yes. Then he quickly printed out my return receipt. I did not have to present a valid identification card. I did not have to hand over the original form of payment. I did not have to provide a receipt of any kind. When technology works this well, you can do nothing except applaud how far we have come. Side Note: Sizing guidelines online are not always correct. I totally relied on the sizing chart online and it happened to be inaccurate. I must say the sizing charts are more right than wrong. When you have slim fit or European sizing charts, they may vary from the norm.

My granddaughter wanted to spend her birthday money on an outfit. Shopping with a nine-year-old is…read morean adventure. The store was clean, not too busy on a Tuesday night and she had fun looking at prices and styles. The big sale allowed her to get the 2 items she was debating on, so win for her! The staff members were very nice. Thank you!

I prefer to shop Old Navy online but dropped by on a Sunday late afternoon with friends. The store…read morewas clean and organized considering folks are flocking to stores to get their holiday shopping done. Staff was friendly when we had some questions. I was very pleased to find my size in the rockstar skinny jeans (6/short) so I grabbed two color washes along with Christmas jammies. Overall pleasant experience - who doesn't enjoy finding their items in stock and on sale.

I went here for some running shoes. The store is very bright with a lot of open space to walk…read morearound and try new shoes. The staff is very knowledgeable and easy to approach with all your questions. I will definitely be back for all my running shoe needs.

We came into Fleet Feet looking specifically for quality shoes for my husband while he waits for…read morespine surgery, and we did find a pair that worked for him. The quality of the shoes was excellent, which is why we chose this store in the first place. Cam helped us, and the shopping process itself was quick and straightforward. We were in and out in about 10 minutes with what we needed. The selection, however, was not as broad as I expected. They did not have the wide shoes that had been recommended, only the regular version, so that's what we ended up purchasing. The overall atmosphere also did not feel very welcoming or friendly toward us. There wasn't much interaction, warmth, or even a simple smile during our visit. If you're looking for a highly personable customer service experience, this may not be the place for that. But if your goal is to go in, get quality shoes quickly, and leave, they do accomplish that

This is one of my favorite places to shop. The stores are great,food is plentiful and there's…read moreplenty of parking. What you need to watch for is cars backing out as people cross across the parking lot. I recommend going out the far part of the parking lot rather than the entrance. That is much safer. WATCH FOR DARTING KIDS!

Arbor Trails is a great collection of stores and businesses. They have everything you need on one…read morecondensed area. From food, to shopping, to grocery stores (even a Costco), the place is a one stop shop for anything you could want. Well managed and kept in great shape as well.