Highly recommend walking through the arcade and it is some of the most sophisticatedly victorian…read morearchitecture we have seen we did not end up staying at the hotel. just visiting the building itself is an experience we recommend when you're in Cleveland. It's free to enter and you can take pictures wherever you want. There are very minimal stores, but there is an ice cream shop. We did not try but it looked good.

As far as architecture and aesthetics go, The Arcade is an easy five stars. The interior is…read morestunning, truly worth a walkthrough to appreciate the arched ceiling, the beautiful atrium that greets you as soon as you walk in. But form didn't bring function along; as a venue, this place is deserted. A few restaurants and shops dot the halls, but it feels like a ghost town. It's a shame this place doesn't have more traffic, it should play a more central role in city life here.

They had five electric grocery shopping carts for the handicap…read more The bread section was off in a little squared off area on its own. The meat section was set up different. The vegetable section was like it was a bargain Bin store I did not get to check out the rest of the store because by the time I made it to the front and back of the grocery side, I kept almost falling on my face because you only have five handicap carts. I live in a very small town in southern Indiana and our Walmart is so much bigger more organized cleaner. I just couldn't believe this was an actual Walmart.

Staff very helpful, efficient, knows the store very well…read more Vegetable and fruits fresh and clean.

I was once very impressed with this Macy's. I was a frequent visitor years ago. Back then the store…read morewas grand, well organized, and had exceptional service. The entire shopping center and this store recently sharply declined. I was very disappointed in my last experience. SHOPPING CENTER: The shopping center contains Macy's and Target. The plaza was formerly more lively. The store has multiple entrances, and two parking lots. Surface lot parking is limited. Parking garage space is plenty. However, this parking lot is very dark day and night. It doesn't quite feel welcoming or safe. STORE/INVENTORY: The store is your typical Macy's experience with a little less dazzle. There are no seasonal decorations. The inventory is mostly in disarray. It is also very dated. I was surprised to see the styles of dresses especially. The good news is that there is a big clothing sales section. Overall, it's hard to understand the pricing of items due to signage and labeling. The inventory online doesn't reflect the in-store situation. I was looking for various pairs of shoes that were available online but not in store. Not just a single pair, multiple. SERVICE: Honestly the service is terrible in multiple ways. Beauty department has very persistent sales tactics. Even if you politely decline the perfume offers, the sales people persist. Personally, most perfume gives me headaches so I didn't appreciate the persistence and lack of understanding when this was shared. Some areas of the store completely lack service. For instance, the shoe department is completely unstaffed. You are on your own. It just seems like one area where the assistance could be valuable. Checkout is the most unfortunate customer service encounter. I approached checkout with two pairs of shoes worth over $200. I was trying to find a second shoe for the display shoe in my size. Since there was no one in the shoe area, any other departments, it was the only place to ask. There was a lot of confusion before it was sorted out that the shoe area is not staffed. I was then handed the shoe and told to go resolve it on my own and find the other shoe. There were no attempts to even pretend to look. The statement was - "we don't carry these shoes in store, we don't know about them." The sales associate kept handing me the shoe and sending me away. It was very confusing, I genuinely didn't know what I was supposed to do. Return the shoes or look again? Long story short, I went to Dillard's and had an exceptional experience. I didn't buy anything at Macy's based on this experience. I wouldn't recommend this store for positive customer experience. It was once quite pleasant but not any longer. The service is severely lacking unfortunately and needs significant improvement. There is just no customer-centric experience.

Macey's, you need to give jasmine a raise or never let her go she is beyond valuable to your…read morecompany. I went in unsure of what cologne to get, after looking I asked a lovely women named jasmine who works in the fragrance section. She not only helped me chose one I liked but also made sure it was the right choice for me. I highly recommend going to shop with jasmine she will get you right every time!

This store felt like pure chaos to me the moment we walked through the door. While my local Rack…read morehas catch all racks with a plethora of items, this location was mostly that. I don't know if I'm alone on this, but it was overwhelming. I prefer to see racks of like items, maybe different colors, but there was very little of that here. The majority was racks and racks of clothes, different styles and sizes all together. While I know a lot of people like to find a deal at and enjoy the hunt, that's not me when it comes to digging and digging through racks of differing styles. I didn't really pay much attention to the prices, as I didn't see anything that interested me, but I imagine they're decent like their sister stores across the country.

I always shop here when I come visit from North Carolina. Excellent customer service and unique…read morepieces!

Gave them a shot multiple times but they engage in deceptive pricing tactics and you have to watch…read morewhat they ring up as it is often different than listed and some items may be used, broken, or other unknown origins.

Absolutely atrocious service. Lady at the counter was so extremely rude. I asked fer her name she…read morerefused.. asked for a number she refused. Will never return here.

If you ever get a chance to experience Cookies with Mrs Kringle or Breakfast with Santa at Tower…read moreCity in Cleveland- Don't bother! We paid $25 a person + a $40 Service Charge to sit in a freezing cold room eating grocery store cookies, drinking coffee and cocoa from a vending machine dispenser, while a nice woman coughed all over everyone (and we're still sick). Our 6 and 8 year old were bored within minutes since we ended up being the only ones there at Noon and other than a woman reading one story from a book there was nothing else to do. The Staff, especially Erik the Elf, were friendly and helpful but the experience was overpriced and the train ride we paid extra for was a joke. There was no Santa (unless you paid $60 a person for breakfast.), and no Mr. Jingeling, but there was Bruce The Spruce but the line was too long. It was really for babies and small children. There were .3 small cars that went in a very small circle a few times...boring! And the Toy Shoppe was a big money grab. It was like being at the Dollar Store (or Five and Up) with cheap toys that cost $5 and up. The entire event was a waste of time and money. I would NOT recommend!

Tower City Center... more like, Towering City Center of Disappointment. I mean, they said this was…read moreonce a vibrant place to be as the shopping and entertainment destination. Even the Ritz Carlton is within there. What a joke. I remember they had water fountains and waterfalls, you could go to the movie theater, shop at unique places, grab some food at the food court that had great options, and enjoy the atmosphere. Now it's just a shell of itself. The place is nothing special anymore. It's just a walk through to get to the Gund or the Jake on a cold day. You call this a center, more like a ghost town with a few scattered businesses clinging on that will eventually tank. May as well call it Deformed City Center. May as well just throw in the towel because you're gonna need to clean this place up after it gets demolished one day.

I needed to purchase a dress for our son's June wedding. I…read moream not a shopper and am very insecure with outfits. Ann Tobias (Selling Specialist/Dresses) was WONDERFUL. She was attentive to my needs and honest about the look and style that would work best for me. She was patient and was not rushing me through the process. I am happy with my purchase! I would gladly see Ann again regarding my wardrobe. I give her 5 stars. Thank you, Ann!

I have to say that my entire experience at Dillard's was exceptional. I'm saying this as someone…read morewho's not even Dillard's or department store fan. I'm usually a customer of Dillard's for something small or in passing. It's never my destination. During my latest visit it was actually my destination for shoes. I needed sparkly sneakers for a Sneakerball, and Dillard's had the perfect pair! AMBIANCE: This store is tucked away in Beachwood Mall. The lighting in the store and the fashions make it feel like Saks or Nordstrom, not Dillard's. Meaning it's a lot more ritzy. It has pockets of high end brands, and the entire store presents very well. INVENTORY: Dillard's recently really started keeping up with the times. Compared to its competition, it's really fashion-forward. Around the holidays, I noticed that there are a lot of very trendy dresses in relevant colors and gorgeous fabrics. They are also very well styled with faux furs hugging the shoulders or sparkly boleros. There are also exciting party shoes - sparkly, with bows, and all the shimmer! You can really envision and build the entire outfit. I was really impressed with this recent shift of modernization. I even asked myself - Am I really at Dillard's? SERVICE: The service was truly five star. I was in a hurry (story of my life) and needed to quickly located the shoe department. I asked an employee at another department who provided me with very detailed directions. She was super friendly. Staff was pleasant as I made my way through the department store, smiling and nodding. My interactions at the shoe department were similarly warm. The sales associate told me she'll be right with me, immediately found the shoes I wanted, and was extremely friendly. I observed her interactions with other customers and she was providing very personalized service. It was probably among the best customer service interactions at department stores. Seriously great service. She was also as excited as I was about my sparkly sneakers with holiday lights purchased from Betsey Johnson collection. I will say that these sneakers were pricier here than at other retailers. I paid over $100. So many people complimented me on these shoes that it feels like I got my money's worth. I would recommend a visit to this store. The setup makes it feel luxe, the service is extremely cordial, and you experience can be flawless from start to finish. Honestly, couldn't find any fault in my whole time here. I plan to return shortly to look for New Year Eve dress. I'll have to first figure out what to do for NYE. Do I need Dillard's faux furs and bow bedazzled shoes? Or something more subtle?

Great store cleanest and most well organized around! friendly employees! get your rewards card…read moreand you will save even more money on the merchandise that comes from target, walmart, big lots etc!! who doesn't like to save money

this was the cleanest and most well organized Ollie's I've ever been in. I've shopped in Ollies for…read morequite some time, and although the bargains are great, the organization and the clutter in other stores that I've shopped in have been almost overwhelming. This store was a diamond! An added the charming and polite people that work there. I found everything that I was looking for and more.