On Saturday afternoon, June 6th, I stopped by Marshalls and bought a few pieces of clothing. The store was very clean, the restrooms were clean as well, and the staff were all very friendly, which made shopping there a pleasant experience. The prices were also very reasonable, which I really liked. One funny thing happened after I finished paying. The cashier said, "Thank you, sir," while saying goodbye. I turned to my mom and laughed, asking, "Did she just call me a man?" She was probably just busy and not paying close attention, so it was likely just a simple mistake, I think. read more

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The Marshalls in Red Bluff, California has gotten disgusting. I was there three weeks ago and there was trash all over the floor. Clothing all over the floor hangers all over the floor. It was just a mess. I asked to speak to the manager, she came out with a broom apologizing for the mess and said they're cleaning crew had quit and she had just hired a new crew. I went back again today and there has been no improvement. The bathroom was disgusting. And the floors were again littered with trash, dust dirt and clothing. read more

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Marshalls is located in the Beverly Connection Outlet Shopping Mall on the bottom floor. Marshalls used to be one of my favorite discount shopping stores but my opinion has changed since my last visit to this particular store. They have a nice selection of merchandise here and discount prices. I did get some cute things and I'm happy with my purchases but the shopping experience could be improved. The lines for the fitting rooms AND check out were VERY LONG even on a weekday afternoon. Marshalls was the ONLY outlet store I visited last time I was at this mall that had this problem. If you are shopping on the clearance section, you may think that an item for $1 is a great buy until you see that it is chipped or cracked. Be careful. These products were not even clearance material. The bathrooms were also an issue. They were not clean. Each stall has a large trash can next to the toilet and it was filled to the brim with trash falling out. Marshalls does not validate parking, even with a purchase. read more

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This is a typical Marshalls in that they carry everything from kitchenware to clothing. I did notice lots of the viral Halloween items I've seen online were in stock so it's a good location if that's what you're looking for. This store feels a bit dated and the check-out line took ages even though we were only third in line. Needs a bit of an update but otherwise a good enough store. read more

Marshalls - Cute candles - Department Stores Near Me - Los Angeles, California

Unfortunately, I have to piggyback on my previous review. Nothing has changed (to the better, at least). Under-staffed checkout registers.... It was a busy Sunday afternoon (June 15th), only a handful of registers were open, a VERY long line as a result. Also, numerous checkout-stand indicator Lights were *on* (as if the cashier is available), but no cashiers were at those stands. Why mislead your customers ?? (If a checkout stand is closed, turn the light to "Off"!) I used to love Marshalls, but this store needs serious improvements. Please have more cashiers available. Improve your service. Thank you! read more

You have to mentally prepare for a long checkout line whenever you come here. Other than that, its either a hit or miss when it comes to the merch. On my recent visit, they had a lot of workout pants in my size which was great. The dressing rooms are usually not that clean so I try to avoid them. They have a decent cosmetics and electronics section. read more

Marshalls - Department Stores Near Me - Los Angeles, California

The employee was polite but I was still not allowed to return an evening gown I bought online. I explained that the return policy was not clearly explained during the checkout process and she just pulled up something from a store phone and sent me on my way. Not her fault, but the policy for returning gowns bought online must be clearly outlined. This was the second Marshalls I tried and the first had assured me I would be able to return at this location that sells evening gowns in store read more

The Marshall in the Beverly Connection was good but unfortunately, Right now they have very very bad management With a very unhelpful & unprofessional people that work as a manager & coordinator here. Like ; Sonia ( really really rude & angry person with the worst costumer service) John and Jose & the rude & unhelpful coordination lady who is not use the badge to know her name. My suggestion is, if you guys are not changing your management that lose too much customers . read more

There are very, very clear pros and cons for this Marshall's, so let's be clear. Pros: -The store is huge, which means there is an incredible amount and variety in the products you can find -The store is in a prime location, so they have some pretty high quality items you may not find at other Marshall's -The store is located in the shopping center across the mall with a Target, TJ Max, and a Ross, so if for some reason you cannot find an item, you don't have to travel elsewhere Cons: -The store is located in the shopping center across the mall, which means that you have to go through the parking structure, which is $1 for 2 hours, and can become confusing and overcrowded -Many people in one location means long lines I was able to find Hydrapeak dog bowls here, which I thought I wouldn't be able to get anymore! But it was honestly a very tiring experience to be here, when the items we usually want can be found at Marshalls' with easier access. I don't suggest coming to this one unless you're making it a full shopping trip. read more

Marshalls - Hydrapeak doesn't sell these anymore, but Marshall's has some! - Department Stores Near Me - Los Angeles, California

Man, screw this location and its rude staff members. I wanted to get an item that was locked in a box. I pressed the button for help and waited more than 5 min, yet no one came. I saw a worker passing by, so I asked politely if I can get some help, and she snapped at me saying "GIVE ME A MINUTE. I ALSO HAVE ANOTHER CUSTOMER TO HELP" while waving both hands at me. She gave me an attitude when I asked nicely. I was taken aback since I was not expecting that type of reaction. Sorry that I even freaking asked, when it's literally her job?! If she said it nicely, I would not have been so offended. I did not want to get help from her, so I asked another employee and she said "someone will come and help." I got no help and ended up not being able to buy it. This location is in dire need of more friendly staff members. read more

The dressing rooms were really dusty and dirty. I couldn't change in there. Id rather just try on some clothes on top of my clothes to see if they fit.other than the dressing rooms, they had a decent selection of clothes and home decor. read more

I've always been a big Marshalls shopper and this location always pleases me. They have a nice selection of items and update the merchandise frequently. They also have a good selection of designer handbags, clothes, and shoes which I always make sure to go through. It's the perfect store for gift shopping too, especially during the holidays when you need gifts for all kinds of friends/family. Currently with Covid measures in place, this store is meeting all standards with a limited capacity only able to enter at a time. There will likely be a line out front when you arrive but it moves pretty quickly. They make sure to sanitize all the carts and also have hand sanitizer available when you walk in. Also getting to this location is very easy to access, as it's part of the Beverly Connection with tons of parking. Parking is $1/hr but if you buy something at Target (upstairs), you can get 1 hour validated. read more

This Marshall's has very rude staff members I called asking if they had something in stock and was told to please hold while they checked and then I was hung up on. I called back and asked again and the lady very rudely said they weren't allowed to release this information and was hung up on yet again. read more

Everything is good until you start to ask for things like perfume and cologne. The employees take forever to even help you.

Riight next door to Old Navy. we decided to look inside Marshalls for some deals. Marshalls always have some good deals on clothes. Used to be my favorite spot in buying everything. We purchased just a few items here. The store was kind of messy as in everything had been picked over. But oh well, we got what we needed and left. Id come back again tho. read more

Incredibly slow service at the check out counters. It seems that instead of working, employees are talking to each other non-stop. Just 3 out of 11 cashiers are working. It's badly managed especially for a weekend. More than 15 min in a line. read more

My girlfriend tried to do a return with a $300 pair of Gucci sunglasses she got at another store. She brought her receipt and store card that she has with the TJX company. Lakeytra gives her a hard time and rejects the return with horrible customer service, even though my girlfriend did everything by the policy on returns. I know the ins and outs of the TJX stores having experience working in one, so I'm stuck here wondering why a loyal customer would have to go through the trouble of not only returning to the original store to do the return, but dealing with a fellow associate who provides an inhospitable experience such as Lakeytra. You guys need to stop thinking every customer doing a return over $200 is a scammer. It's giving profiling. read more

The. Worst. Bought a pillow and got home and realized it had a hole in it. Customer service refused to do anything to remedy the situation. No savings they offer make up for the abysmal customer service. What a complete joke. If you would rather lose a customer than exchange a pillow valued less than $20, then I'll be happy to give you the opportunity. I will never set foot in the store again and will tell everybody I know to avoid Marshall's, Home Goods and T. J. Maxx. Nobody cares anymore and it's exhausting. Marshall's is part of the problem and they don't care at all. Keep my money Marshall's...I hope you feel it was worth it. read more

Horrible customer service! A few days ago their register froze on me, cashier was oblivious to this issue until I asked her to call for help. Nathan M., store manager, told me i had to pay for goods again, despite showing him my bank app with a pending charge from Marshall's. He said it would drop off and I won't be charged twice, but if it does go through he would refund me and he would also inform another manager about this situation so I don't have issues in case he is not at work. Guess what? Both transactions went through. Came back to this store for a refund today and literally nobody wanted to help me. Nobody even knew what I was talking about. One employee said to wait for Nathan, I was sitting there for 20 minutes. Then I followed up with employees and asked them how long should I be waiting for as I didn't have much time. I don't know what Nathan does to his crew, but they seemed horrified when I asked to contact him and clarify his schedule, they didn't know when his lunch break would end. I waited 30 mins total and then left. Submitted dispute with my bank. This place is a joke, literally nobody wanted to help and Nathan is a liar! His goal was to say whatever he had to say for me to pay again and leave. read more

Marshalls - Store manager Nathan M and a frozen register - Department Stores Near Me - Los Angeles, California

I love Marshalls and am happy and a bit surprised they've stuck around for so long. I come here to buy all my random graphic tees from time to time. Are they $7.99 because they are defective? Yes. But if you dig deep, you can find some gems with undetectable defects. And those gems are what keeps me coming back. read more

Marshalls is the "other" Ross. Truthfully, to tell the difference, I have to remind myself that Ross has housewares and Marshalls doesn't. Still, there are some decent items here. Lots of Calvin Klein, plenty of Kenneth Cole. Even some English Laundry from time to time. You have to be a discriminating consumer here, or frankly, you'll look like a circus clown. But with a little bit of money and a little bit of taste, you can come out of here looking like a fashionista for about 75% off. read more

It's a very clean store they tend to have pretty good stock of merchandise my only problem was with this the new manager Maria she seems to be Petty when it comes down to returning items previously purchased there. For instance my wife purchased an pre used shower rod., when we discovered it was already used and went to refund it, the manager gave us the feeling that we were doing something slick... it was a very uncomfortable feeling to have to experience of course we did get our refund after confronting this bad customer service ..yet the feeling behind it was not cool! Very inappropriate toward ppl who are long time account holders and customers. read more

Marshalls - Department Stores Near Me - Los Angeles, California

Great location which keeps me coming back here. Huge selection, tons of sales, you never know what you would find. I would not come here for Marshalls alone, but with all the great shopping in the area, I stop in whenever I have extra time. Check out lines get super long pretty much all the time, service is non existent, but there are tons of great deals to be had. read more

This Review is about Store Manager called NATHAN at Marshall (Beverly / La Ciénaga). Customer, If you are a latino client in this store, watch out because this manager will chase you through the store from the aisles to the cash register. He is obviously a discriminator and made me feel very uncomfortable and I won't come back to this store ever. I don't know what he earn with this attitude, I am sure I didn't created reasons, however I finished my almost $90 dollars transaction which I almost canceled. He perhaps believes Latinos are that stupid to don't realize his intentions. I want to warning all my Latino community to support and don't buy in this store until the company apologizes into this comment at the very least. Shame on this manager and double shame because apparently he is also another latino. No good. Thank you. read more

Horrible experience recently. I used to shop here all the time pre-covid and recently visited. People are shopping without mask on and no one stops them from coming in without a mask. Employees pass by unmasked shoppers and they don't say anything. Extremely disappointed with the lack of care this store has. read more

Nice store, I like Marshalls because less price and and a lot of choice my favorite clothes, dishes, and items for my home. Also all stock from best brands you can find here. I buy a lot of times shoes and t-shirts. read more

Great deals for kitchen and household items and decor. I always check here before shopping anywhere else because the deals are unbeatable. They have such a wide assortment of name brands for some 50 to 70 percent off their retail prices. Bought a mug set here, a charcuterie board and even a really nice wine glass set. They also have an expansive towel and bedding sets. read more

I've shopped here frequently for 3 years until the management decided to be awful and deny returns to their customers even though They have a receipt, item tag and packaging within the 30 day limit. They are atrocious employees and even worse management. The managers do not know how to respect a customer, unfortunately. Call corporate office if they do wrong to you like they do to many! read more

This Marshalls location continues to deteriorate. The older woman monitoring the dressing rooms today was catatonic. When I showed her that the zipper was broken on the item I just tried on, she stared blankly at me and grunted. Grunted lol. No thank you. No I'll place the item on the side. Nothing logical like that. How does Marshalls actually screen potential employees? Guess just having moving parts and a pulse gets it done. read more

I love this store they have such cute clothes also for your home and very inexpensive! Eve is very nice and extremely helpful!

Fabulous vitamin c skin serum $6. Best coconut oil $5.99 Great white snug tank tops $6. Socks!!!! Boots $12.! read more

Very happy with the selection here! I was able to find some sleek Perry Ellis Carry on luggage, a Calvin Klein leather backpack, and some great socks here for under $100! I would say they could use a few more service people here to handle the maintenance of the stores racks, but other than that, no complaints! read more

The manager Eve has a bad attitude toward customers and disabled people like myself. I was very nice to her regarding my return she made a comment at the end of the transaction to another employee right in front of me. I don't feel like arguing today or not good management skills. read more

Horrible experience... I had received a gift from Marshall's awhile ago which I returned and had a gift card. I went in there and decided to make an effort to find something. To my surprise they had microfiber boxer briefs and very low prices.. Lower than amazon. I picked up a couple pairs from Adidas and Calvin Klein. AND I spent double what my gift car amount was. After taking them home, one of the Adidas pairs I wore and fit great, then couple weeks later I got around to putting on the second pair. Well someone had put a small sized in with an large sized in the packaging. I'm 6'4 230lb I'm not going to fit into a small sized boxer briefs. It had already been about month even though I did have the actual receipt for return. So I didn't rush. Not the biggest priority but none the less I wanted to get the right size. Couple months later I finally had the time to stop by to do an exchange for the right size. The first cashier started to work with me as she realized I just wanted the right size, and not a return but exchange... and actually started to send someone back to find a similar pair. I was happy they were willing to work with me. Then this other African-American female cashier comes over and starts telling me because its past 30 days, I don't have original packaging and then calls me a LIAR about the whole situation for bringing in two different sizes and since how both pairs of boxer briefs are different colors/designs (that's how they come). I was literally speechless. I walked out from the lack of respect and customer service. Definitely won't be going back into Marshall's again, even if I have gift card. read more

Horrible customer service! The employer working in the front entrance name Beca who has red hair was very rude to customers waiting outside to go inside the store. Her attitude was horrible; she was not respectful to anyone. She seemed so bothered. All she was doing was leaning on the counter and counting people. I don't understand why she needed to show rude behavior and a bad attitude. The manager needs to hire better employees. The business is failing to meet customers' expectations in terms of service quality and overall customer experience! read more

BUSINESS: CLOTHING STORE FARE: MARKED DOWN DEPARTMENT STORE CLOTHING Simple as this, this Marshalls is like Nordstrom Rack . I guess i really shouldn't be exposing my secret apparel stash, but all the names, purple label, g-star, Nike, polo footwear, juicy couture, and yes, one time I saw a woman's Hermes dress. Quite simply, the prices are surpassed reasonable. However, You have to treat Marshalls like a Crossroads or Buffalo Exchange, because you never know what items may be there one day, and they get shipments often. The basis for most of the clothing that Marshalls receives is from production over runs (when a company made to much of a product versus the demand) and sometimes irregular items (items that have some minor defect that doesn't necessarily affect the look or usefulness of an item.) The reason I like this place so much is because I purchase a lot of everything, ranging from Champion Sweats to a Joseph Aboud Suit. And, if I'm consistent, i usually find what I need and want. I also buy shoes here, and if your a runner like myself, Marshalls has a fairly good athletic department of Asics and New Balance. The customer service here is great, the staff is very helpful, often found doing maintenance on the store so it doesn't look like Ross on 3rd st. When I asked them for assistance, the young lady helped me by finding a necktie, giving me an opinion on compatible knits to go with it, and set up a dressing room for me. Impressive! This Marshalls receives a large amount of high end product that you may not see at other Marshall stores. The manager said this is due to the demographic of people in the area, as well as being adjacent to Beverly Center. Okay, so one of my spots is exposed, hopefully too many people wont read this review and i can return to getting my Monarhcy casuals at a price to low to mention. read more

Well Carl T is very generous with his review but hits the nail on the head with this store.. Just my experience wasn't as pleasant.. Came here to stock up on thongs (joking.. sort of) anyhow and first of all it is IMMENSE. The problem is that you have to walk all the way through the Beverly Connection on 2nd floor and down to the right.. It is a maze! They recently upgraded to new registers and the line flows faster. the store is usually just a bunched up mess of clothes with no order to size, or anything.. Heck I found woman's panties in the men's boxers section... Hmm ok now I know where mine went HAHA Anyhow it is a great place for a bargin but if you have the few extra bucks go to Loehmann's in the same structure (mens only) read more

cashier name Yeesenia is the dumbest! Beware!! And the price markdown is stupid too!! False advertisement, horrible Marshall ever!! read more

I've been shopping at this store since 2014 spending hundreds of dollars that I have receipts for on gifts and miscellaneous things needed around the house or for my dog. On a regular basis I have bought damaged merchandise or stained designer clothing that had perhaps a tear or something on it that I know I could either have fixed or treat this and be able to get it out. I last night late after 9 PM seen that they had a bunch of fake suede sneakers that I could possibly buy as a gift and they only had one pair 8 1/2 dirty on the bottom look like they were a little worn but the top part looked brand new. I brought them to the count to pay And told the young man if I needed to return them with there be a problem he replied no problem at all just don't take the tags off I told him even though they were worn on the bottom it wouldn't be a problem he told me no ma'am. I brought them home Knowing I was going to have lunch this afternoon with the person I'm giving them to and after her trying them on at lunch realize that they were too small slightly I decided to rush them back before any time would go by and that's where I lost it. Telling me that they cannot return them because they're all worn on the bottom and they would never sell them to me that way. I have never in my life ever been treated or talk to at any store like this store. One manager pushed me to another manager both of them telling me that there's no way I can return shoes after wearing them and that they could and would never sell merchandise this way. Well that's where it all went downhill for them I took the shoes and threw them on the floor behind the counter where no one was standing and told them to shove them up their ass! And for them to go F themselves. I also told them to give them to someone who needs them. I have money to go on buy a much better gift for the people that deserve gifts from me and most definitely not from Marshall's T.J. Maxx or home goods. I will be boycotting them from this point on and hoping that they go out of business just like bath Bath and beyond. I've been shopping at the stores for over 25 years between the East Coast and the West Coast and I will no longer contribute any money to them or their charities at the counter that I used to always give to where they ring the bell and praise you. And all of the people who work for this company who will have no jobs can think there Managers who give poor customer service. C'est la vie TJ Maxx marshals and HomeGoods. read more

Ok selection, but not as vast as Ross and the prices are not much better than Nordstrom Rack. They do have some nice designer purses and housewares, but if you are looking for a true bargain I would go to tj max or Ross. read more