I'm always attracted to well crafted wood. But what really got my attention were the pieces made from the teak deck of the USS Missouri. There were cufflinks, ornaments, pens, frames, & just pieces of engraved decking. Other pieces of artwork, including paintings. But the largest portion was based around wood. Pricing was spread from what you might expect to higher end products. We bought a nice koa wood box and had it shipped to our home. Shipping was way expensive. But a convenient option - I don't have to worry about traveling with it. read more

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Very nice merchandise but very expensive! Lots of Hawaiian items. I was looking for a business card holder for my daughter. They only had these plain Koa ones for $79. Teak ones are $89! I was the only one in the store! Please shop around! read more

Martin & MacArthur - $79 for koa business card holder. $89 for teak! - Furniture Stores Near Me - Honolulu, Hawaii

I purchased a koa wood watch because the craftsmanship looked incredible in the store, but I was disappointed by how it held up. Within a short time, the wooden band started showing signs of wear that I didn't expect from such an expensive item. When I reached out about the issue, getting a response took longer than it should have, and I didn't feel like my concerns were taken very seriously. I've also seen other customers report issues ranging from lack of response to problems with certain products despite the premium pricing. read more

Beautiful art from local crafters island wide may be found and purchased here. The glass sculptures placed gingerly in the display windows call you into the store. You will find even more gorgeous feather leis in koa frames and so much more. Hawaiian themed ornaments are available for the holidays. Support local here. Great service and information about the artists will be provided by the knowledgeable salesperson. This store provides international shipping and packaging. Martin & MacArthur have stores on Oahu, Big Island of Hawaii, Maui and Kauai. read more

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Two gifts were needed for a retirement and a company anniversary. The beautiful koa jewelry box and the koa bowl were perfect gifts which I found at the Sheraton Waikiki store. Jon explained the engraving process and it worked out well. I will be back in the future. read more

I purchased a Koa box from them in December. The box is made of high quality curly Koa wood and just beautiful. Customer service is great

I went here today with a friend who was looking at watches. Jesse gave incredible service from start to finish. He answered questions on the phone, helped us feel comfortable trying on each of the beautiful watches we wanted to see on our wrists and in the end I was able to find a beautiful print from Heather Brown that Jesse was kind enough to wrap nicely for me to take home. (Bonus for any bakers- their wrapping paper is quality and worked nicely for a loaf of bread ) All in all a great experience- if you are looking for something nice and want to be treated with real customer service, check out Martin & Macarthur at Ala Moana! read more

Martin & MacArthur - I am so happy with this print! - Furniture Stores Near Me - Honolulu, Hawaii

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We had a disappointing experience at Martin & MacArthur Ala Moana this past weekend. My fiance and I stopped in on Saturday evening to buy his wedding band. He really loves the koa wood and cobalt ring. We had been in several times previously to try on, but today was the day we were set to purchase, as we had just bought my wedding band at Macy's. As we were being helped by a nice gentlemen, he was quickly whisked away to help another customer. No biggie - so we started working with another woman. No sooner than we asked a question or two that she told us, "I'm sorry, someone else is going to need to help you now. Do you seem them over there? They are the prince of Morocco's entourage, and we want to make sure to take REALLY great care of them." She gave us a look as if to say, "you understand." We both felt as if we had been slapped in the face. I understand the need to take great care of customers, but I didn't feel that that same courtesy was being extended to us. It seemed as if the prince's entourage was more important. If his business superseded others' business in the store, then they should have paid to close the store and have a private shopping experience. Instead we were getting juggled around by associates and had the insult to injury comment. The saving grace was Mitsue who stepped in and graciously answered our questions whilst the other employees fawned over the entourage's needs, even asking questions like, "How often do you come to Hawaii?" and "Where else do you plan on shopping today?" The whole experience made us feel like chopped liver. We left without purchasing my fiance's ring. Shame on you, Martin & MacArthur Ala Moana! You very clearly have your sales goals in mind while prioritizing high spending dignitaries over those who are local and would likely patronize your business for life. read more

My wife and I were looking for a Koa wood jewelry box and found an amazing piece. Keri the store manager was generous with her time and when another customer needed help, the VP of M&M Darlene stepped in and helped. We ended up getting a beautiful piece and grabbed a few more items. A Koa would heart pendant , a nice pen and a ceramic koi fish from a local artist on Maui. Great experience with everyone at the store and would highly recommend them for locals and tourists alike. Ask for Keri or Darlene they were amazing. read more

Martin & MacArthur - Koa wood jewelry box and pendant - Furniture Stores Near Me - Honolulu, Hawaii

I love coming into this store...it's an art gallery yet there are pieces in here that are also functional for daily use. Being that this store in located in Ala Moana Center (near Macy's), it is highly accessible to local and visitor traffic. The salespeople are friendly and informative about the various artists who are featured in the store and their artwork. Usually, you see more foreign visitors in here looking for that "special" piece of art to bring home. Admittedly, the items in this store are not inexpensive or cheap. These are pieces that were lovingly, artfully conceived and created through true woodworking craftsmanship. Koa (acacia koa) is grown ONLY in Hawaii and differs from island to island. It was prized by the ali'i and monarchs of Hawaii. Koa was the name for ancient Hawaiian warriors and means "brave, bold and fearless". It is a hardwood which ancient Hawaiians used to make combat weapons and is endemic to Hawaii, hence, the wood was called "koa". Besides making weapons from this hardwood, the ancients used koa to make bowls, canoes and paddles. When Westerners settled into the Kingdom of Hawaii, koa was selected to build many of the great plantation homes and churches in old Hawaii, furniture and surfboards. The Martin & MacArthur names in Hawaii are quite synonymous with their use of acacia koa wood and master craftsmanship. They have been in business for over 50 years, longer than any other woodworking craftsmen in Hawaii. We are owners of some of their custom koa furniture that we've had for over 25 years and will proudly pass them onto our heirs. #532 read more

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For some reason, I've always felt intimidated to go inside of Martin & MacArthur because it seemed like it would be out of my price range. However, last week I went in here to get out of the rain and was pleasantly surprised with this store. Yes, there are things here that are pretty pricey... For example, I was looking at a razor with a koa handle that was about $200+ dollars. However, there are also items that are less than $100 like their koa bracelets ($75). The great thing about this place is that they sell well-made, quality products that are absolutely beautiful. I have a few weddings this summer, and I know that I'll probably be coming here for gifts. Pros: -Beautiful koa items -Knowledgeable staff -Quality koa products Cons: -Items can be pricey, but you get what you pay for -Limited return policy. I believe you only have 7 days to return items and items cannot be altered. So be sure that if you are buying a gift for someone, do not buy it too far in advance in case they want to return something. read more

Martin & MacArthur - Furniture Stores Near Me - Honolulu, Hawaii

KRAVE KOA? ~~~~~~~~~~~ Koa wood is among one of the most beautiful woods around that are made into artistic and/or quality items. Koa wood gifts are commonly used locally for significant life changing events & honors. I still treasure my amazing engraved Koa Box that we all received when we graduated from JABSOM (John A. Burn's School of Medicine) @ UH Manoa. The last time I shopped here, I picked up an amazing curly wood Koa walking cane, that was a great, but pricey ($300) replacement, for a cheap $15 folding Rite Aid cane. I was in town for the APA medical conference at the Convention Center. I took the opportunity to visit old friends, & tried to walk to, many of the places, that evoked all kinds of memories, along with quite a bit of pain. At that time, I was still pre-op for my later major back surgery, so I had severe Neuropathic pain in my right leg, especially with walking.... thus I needed a good cane, that also looked better than a plastic piece of junk. Until you really need one, you cannot imagine how hard it is to find classy looking ones. This one was very classy, yet functional. Whenever I stopped by here, I would almost always pick up another set of Koa Chopsticks. Since you cannot trust Amazon or anyone to pick & send you what you may think is a good pair....you just have to do it in person. Once you get to sizes that are bigger than a "breadbox", you are certain to drop some serious coin. Most of it is overpriced here, but if you are not sticking around long, they will pack it nicely & ship it to the mainland. I did have a very nice curly wood bowl, done by a local artist sent to the mainland, without a problem. Like so many places in Ala Moana, they try to hard sell you on the products.....which do not need it, since they are so nice....and so expensive. Once again, you are treated as a "dumb" tourist even if you are not.... but I guess that is how they pay the crazy rents here. If you are passing through, they sure do have a nice sweet spot in the $100-500 range for quality gifts. This is definitely not a 99 Cents store! BTW- unless you are willing to part with many thousands of dollars do not even bother to consider Koa furniture. At these prices, it would likely be better to commission someone local to make one to your specs... read more

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I passed by and saw some beautiful wooden necklace. Cost was around $400. We have bought wooden boxes here before for presents - but I really like these necklaces. I tried one on and a elderly Japanese sales person removed it from my hands. Told me to buy it if I was interested. I was a little bit shocked. She then put the necklace back on the shelve. Not sure why she did this. Maybe because I am a local. Never treated like this at this store before. Decided to shop else where. I thought I didn't want her to get any commission from me. read more

Their wood is fine and shiny, clean, slick. Items are expensive though but its expected being a unique jewelry shop. The retail is wood, koa wood to be exact. Koa wood is beautiful. Wood especially Koa wood is hard to find and when made into jewelry and mixed with metal, to me I'd prefer to look at it compared to basic jewelry. And I don't wear like to wear jewelry. All the employees are nice and friendly, when you buy they wrap items nicely as a gift. As for my ratings, I had to average it out. I really want to buy another koa ring with black metal instead of silver. 5***** for my watch and koa ring. I wear them out only on special occasions, mainly cuz the first week I wore my ring I scratched it. So I usually use my qalo ring instead. 1* for the koa clock I bought. It was expensive for a small clock. I give it a 1* because the battery only lasted a couple weeks and the clock won't work now. BUT the manager of the store helped me with my problem when I brought my clock in. He was assessing the clock and noted the battery was dead, he instead gave me a new one to replace. That was awesome! Thank you Jesse!!! read more

I came in with my partner on January 1st for the Fukubukuro event and not only did they completely PACK the bags with beautiful, fun, quality items their customer service was also perfect! They were super sweet, funny, and answered all the questions I had! We will be coming back every year!! Thank you guys for making locals feel welcomed! read more

Furniture arrived 1 week early. Was packaged so well for protection through delivery. High quality, definitely exceeded our expectations. The store's staff were very easy to work with throughout the entire ordering process. Couldn't have asked for a better experience. read more

Furniture aside, Martin & Macarthur has some of the best customer service I've ever experienced. They are extremely thorough and go out of their way to make the customer happy. And I was even more impressed that I spoke with the same person the entire time! read more

Great customer service. Looking forward to receiving my pieces. Very highly reviewed and recommended.

Absolutely love shopping here! The furniture is beautiful, unique and great quality. We just received the side table we ordered for our patio and love it so much. It really elevates our patio space. read more

Just ordered a bedroom set. Process was easy and the shipment was started by the next day.

If I could give more than 5 stars I would! We had an absolutely stellar experience from start to finish with this company - from the very first email inquiry that was responded to immediately, to the design process for our dining room table, the friendless and professionalism of everyone on staff whom we worked closely with, and everything in between! read more

They should get zero stars for service. Beware this place is a scam. I bought a watch here 10 years ago and had the battery replaced twice as part of my warranty that I paid for and was told I have a lifetime warranty. I spoke to the manager Greg who is an ASSHOLE as well as Tina who gave me false information and everyone here was unhelpful and does not know customer service or the products they sell as the lifetime warranty was promised by previous staff who worked their and was offered in the past. DO NOT GET SCAMMED FROM THESE INSENSITIVE PEOPLE WHO WORK HERE ONLY FOR A PAYCHECK AND DONT BELONG IN THE SERVICE INDUSTRY. read more

We love shopping here. I bought my husband a Koa Wood watch from here. We also bought Koa wood wedding bands recently and a beautiful Koa wood picture frame. It's a great place to purchase a little of Hawaii to bring home. Things that mean something and have purpose. Not to mention, things that get others attention. My husband gets lots of compliments on his watch! Staff is always nice. We are spending money after all, they should be, but they truly give a little Aloha spirit. read more

Stopped by here on our annual pilgrimage to the islands. Bought some home decor items. Great place for nice decor. None of this cheaply made items found in other stores. They sell items you can own for decades. read more

Since my review of my experience at the Ala Moana location, I visited the store in Waikiki and re-visited the Ala Moana store. The customer service at both of these recent experiences was outstanding. Thank you! read more

I was in Hawaii back in April with a high school band that I work with on a Spring Break trip and tour. After we sent the kids home, my fiance and I stayed with some local friends for a few days, and when the subject of wedding rings came up, they told us to check out this place. I am so glad they did, this store is gorgeous, the Koa wood stuff is amazing. We walked in, and nearly immediately Anthony was at our service. Anthony was awesome! I looked at a Koa Wood Eternity Ring, but since I still wanted to check out a few other options, I did not buy it that day, After looking at a few other ideas and researching rings in general, I decided I did in fact want the Koa Wood ring, but I did not remember what size I wore. I got sized in a local San Jose jewelry store, and ordered the Koa Wood ring online. It came fast and secure, it was at my house in California, from Hawaii, in two days. Amazing. Unfortunately, due to my own mistake I ordered the wrong size ring. So, I contacted them about exchanging it. I had a GREAT experience with their customer service, and after sending the first ring back, they sent the correct size out, again, in only a couple days. I HIGHLY recommend this store to anyone looking at this style of ring, or any other of their gorgeous, super interesting Koa Wood items. I have had one of the best costumer service experiences, both at the original store and the warehouse that did the exchange. Thank you, Martin and MacArthur, for being wonderful people with awesome products! read more

It's a nice place to go if you want to pick up a fancy souvenir for your s/o. However, one of the employees followed me and a friend everywhere we went in the store which made us feel very uncomfortable. Felt a little racially profiled. read more

If you don't want to buy a cheap souvenir and waant something Hawaiian that you can proudly display in your curio, then you need to head into this shop. It is a chain, but it's a high end chain. It will be expensive. But quality Koa products are going to be expensive. read more

I had previously given Martin & MacArthur a very poor review, but after having a very bad customer service experience here, I made a few phone calls and spoke to a VP at Martin & MacArthur and my issue was solved to my satisfaction. read more

Expensive but unique and interesting koa wood items -- general décor, jewelry, and pieces of art. There are non-koa things as well -- including what I think were fancy purses and such -- but koa wood seemed to be the focus. The staff is very helpful, although almost too much so as they stick close to you as you wander in order to explain the provenance -- which I have to admit was generally interesting -- of many of the items in the store. read more

Supported this firm despite high prices because it's local. It has been my "go to place" for gifts. However, customer service has always been a bit snotty at Ala Moana. Beware of leather goods. They look nice but don't wear well. Purchased two leather items in past couple of years - disappointed with quality and workmanship. . read more

Last October I bought an eternity ring from the Ala Moana branch of Martin and MacArthur. Having returned to Australia I proceeded to lose a lot of body weight, meaning that the ring was now too big for my finger. I wasn't too hopeful, given that the ring was flawless (other than its size), and the time that had elapsed since the purchase, but I got in touch with Martin and MacArthur to ask if there was anything they could do to help me. Their reaction was way better than I could have hoped for. Their representative, Rene, and the company provided me with customer service second to none and I now have a ring that fits my finger again. I cannot recommend this company highly enough. Mahalo! Howard Clark. read more

I had been looking online at purchasing a koa wood watch for a few years, even before entering a location. While on my last visit to Honolulu last week I finally decided to stop in. I was immediately pounced upon by Gizelle, one of the sales people. I wasn't even allowed to look around before she was saying how nice things are here, what I do I want, blah blah blah! I wasn't allowed to browse through the store at all not even making it past the display of wood watches. I did stop and look at some, just to have her immediately but into my conversation I was having with my friend about the watch, again, blah blah blah. She was so rude and pushy that I ended up leaving without venturing into the store further. I waited about 5 days before returiing to the store, It was my last day and was determined to buy a watch. I wanted a koa wood one, but again Gizelle was there right away. I was looking forward to buying a more expensive watch but ended up buying a cheaper "wood" watch. I actually had to say to her, "stop, just let me shop." She did let me browse this time, but just for a few moments before she started up again. I just bought any watch to get out of the store. I didn't get a koa watch like I had wanted. As she rung the sale, there was no interaction from her and she infact took a phone call in which she was totally engrossed in. I never received a thank you, a come again, a fuck you or anything! When I got home to NY, I went online and found that the store also sells wooded pens. I never even knew that since I wasn't allowed to browse in the store comfortably. The type of sales technique Gizelle has made me feel as if I was shopping in the famous Waikiki International Market, where you have to shop with one hand on your wallet or else it could walk away read more

Ordered a watch from them for my husband's birthday. Believed it to be made in Hawaii, as that's what the website says, and that's why I ordered it (my husband loves Polynesian culture). Received a watch in a Tense watch box (Tense watches are a separate company in Canada) with Tense watch paperwork. The watch itself has the Martin and MacArthur logo on the front. Tried to contact the company but no one called me back. Cannot find an email anywhere on their website. They have a link to one but when you click on it, it goes to a different page. If I had wanted a Tense watch, I could have ordered one identical to the one I bought, but for $80 cheaper. Not happy with this company's obvious deception! read more