Dont go here, I went here to get a battery replaced because my car battery was almost dead. I then…read morebuy the battery, Get told that my terminals are good and they're in good condition and that I Can still use them and save them. Then when he goes to put the battery in my car, it doesn't start and then I have to buy a brand new terminals, after he already took out the old ones and then realizes that he doesn't have one of them in store. So that's already $250 spent. Then I drive back to Reno and my car breaks on me. I have to get it towed to a mechanic shop all to realize that they put in the wrong battery and my terminals would've been fine if I had the right battery. Not to mention, I was sitting in their parking lot for three hours while this kid was struggling to work on my car, Said he could do it and then he wasn't able to.

They are the real ones in this neighborhood for real - helpful and friendly- honest !read more

Today was the first time I went to O'Reillys because my mechanic had me pick up some Freon and…read moresome gas treatment for my Corvette. The minute I walked in I was greeted by Robert, a big friendly guy knew exactly what I was looking for and immediately brought it to the counter. I wasn't too sure about the gas additive so he just told me just put it in the gas tank whenever and it will help with the gas quality. He asked me if I had signed up for their rewards program and I told him no, and they immediately signed me up, gave me a senior discount, a coupon to get a $15 credit card and a military discount and set up my Corvette in what he called "virtual garage "which means anytime I come in and buy anything for that particular vehicle. It will keep track of what I've purchased, and I will do the same thing for my jeep when I take it over to get windshield blades. Setting up the rebate documentation was very easy and they've already confirmed that they'll be sending me $15 gift rebate. I'm going back to get windshield wipers for my jeep and that will certainly help toward the cost. They do all kinds of things there, they have a scanner for your engine, they can check your windshield wipers and I don't even know half the things that they do, but they're full service. I also met Lenna one of the parts people and she was equally friendly and knowledgeable. It's easy access off of South Carson Street and they have ample parking. The store is clean, the aisles are set up so that you can see the signs big enough to know what you're looking for and how to find it on your own. I highly recommend this particular O'Reillys, which is in the south end of Carson, closer to my home.

This was my fifth visit to this location. Very nice people…read more Clean place, the bathroom could use some attention...it's an auto parts store, not a restaurant. Only place around that had my part. I took advantage of their call ahead service and It was waiting for me at the counter. Talk about fast and efficient. The gentlemen behind the counter were knowledgeable on the extra parts I needed and on their location in the store. Believe it or not, they made a suggestion that saved me time and money. They could've let me walk the plank and screw-up the repair. On another visit, the staff tested and verified that our alternator wasn't the issue (which deep down I knew but it's important to get it tested and eliminate the potential). Between them and the other customer that was there, they were able to point me in the direction that got our issue figured out; We also had a ball in the process! I haven't even tried another parts store (to compare) because every challenge has been met and exceeded. Thanks, boys! 7/19

I've been in there quite a few times the past few weeks and the 4 employees I have met were all…read moreextremely welcoming an seemed to love what they do so it made the visit better.Whom I believe to be the manager is so nice

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I stopped into this location to purchase a couple of small items and noticed my check engine light…read morewas on. I asked the associate if he could check and see what the code was, so we went out to the car and once the reader got the info needed, a Hispanic fella stopped us and the associate and him had a very lengthy conversation. Phone numbers were exchanged, handshakes ensued, more talking and some chuckles and I was standing there for several minutes. I don't know what they were talking about but it certainly wasn't important enough to waste my time. The associate completely forgotten me and not once acknowledged me. A simple; "Just one sec sir" Would have been enough, or better yet, he should have told the guy to hang on, since I was there first. I got tired of standing there and got in my car. The associate never even saw me drive away in anger. I wasn't just ignored, I was dismissed. This summer (in a couple of weeks actually) I am rebuilding an 83 GMC squarebody and planned on getting my parts from this store, but that won't be happening anymore.

My Dodge Dart needed new headlights. Zach found just what I needed and provided **outstanding**…read morecustomer service by installing them and getting me back on the road! Thank you Zach! :D

This is the worse Napa store. For Over 10 years we have…read moretried to do business with the "lovely " parts guys specially Kris with his arrogant attitude. It seems that when they have to do their job (which is look for a part they have right on their counter) it's too much form them. Please save your self the hassle.!!!

They told me right away what they did and didn't have. No wasted time and I was able to purchase…read morethe exact part I needed for my RV wheel hub.

A+ 10/10 definitely recommend! Owner was working the front…read moreand she was ever so helpful and kind. Chevy worked on my car and was awesome. He was friendly, professional, and informative. He didn't push services, he simply showed me each picture and answered any questions I had. My new favorite place. I will be bringing any and/or all cars I have to them. I will also heartily recommend them to anyone who will listen. Y'all are awesome, thank you.

In an era where it feels like every customer interaction is optimized solely for maximum profit,…read morethe team at Capital Auto reminded me that professional integrity and genuine kindness still exist. I came in with a specialized battery registration issue--the kind of technical hurdle that usually leads to a "luxury vehicle" surcharge or a long lecture about proprietary software. Instead, the staff handled it with total expertise and, incredibly, didn't even charge me for the reset. As someone who values efficiency and no-nonsense service, I was blown away. They understood that a quick, helpful solution is worth more than the line item on an invoice. They were fast, knowledgeable, and truly helpful during a high-stress week. If you want a shop that prioritizes people and long-term relationships over a quick buck, this is the place. They've earned my respect and my future business. Highly recommended.

Absolutely terrible customer service. They hung up on me when I was trying to clarify what I had…read moreordered. The catalog descriptions were quite unclear and the representative blamed me for it. You need to clarify your catalog so your customer knows exactly what they are ordering and they don't have to guess. It would have been nice if you had tried to work with me to correct my order, but instead you hung up!

I ordered two striker plates for my 64 Galaxie based on their catalog description. When I received…read morethem, the mounting screws were not the right ones, even though the box , which states the fitment was different than the catalog. The part was stamped I-65 . (Part numbers were the same). When I contacted Concours, Jay had no explanation on why the screw weren't the factory type. He told me to send the parts back and he would refund my 30 dollars. I already spent 1O dollars shipping and he didn't offer to pay for return shipping. Since I ordered parts based on the catalog description and it is wrong for a 64 Galaxie, Concours should pay for the return shipping. I may not do business with them anymore.

I want to give a big shout out to John. My tire light came on in my car and I tried myself to fill…read morethem, at the gas station, well low and behold I actually let air out of them, I have had no idea how difficult this was for me. I phoned Carson City Tire Pros, and they kindly said, come in and we will put air in your tires for you. When I arrived, I met John and he graciously put air in all four tires. That was so kind of him to fill my tires. He was also very nice and respectful. When I need new tires, I will definetly come here and also will leventually need my back brakes done soon and I will come here to have those fixed as well. We need more people in this world, like John Thanks John! You rock.

I bought 4 new tires from here in August 2022 for my vehicle. The brand name of the tires I had…read morenever heard of before, but trusted what Larry told me about the tires. All in all I drive very little and between August 2022 and Sept. 2024 I had put 20K miles on my car. 2 of my tires were almost bald!!! When I had asked about warranty of the tires they said I had not come in for the proper tire rotation. I only had them rotated 2 in 2 years. (My fault for not realizing tires need rotation every 5K miles) Well, long story short, I had to replace my tires. There was not an offer of discount, since the tires were only 2 years and only had 20K miles on them. I did not replace my tires here, nor will I go back. Customer service is becoming a thing of the past.

Over the past years, I had more challengers/ Chargers and vipers than I can count. It's always been…read morehard to find custom badging for Dodge. These guys have just about everything. So I took my 2019 Challenger Hellcat to see Scott, that made my Hellcat one of a kind. Thank you American Brother Design for all you do.

ABSOLUTELY EXCELLENT CUSTOMER SERVICE!!! I've been talking to Eric and he has been really great…read more Very professional and understanding and patient! Ordered some dress up parts for my cars engine compartment and called a few times to check shipping and once to change my order from one color red to another. Eric was extremely helpful every time. I give American Brother Designs 12/10 stars. Thanks again Eric!