I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

This is for a phone order. I ordered leaf springs for my second cj7 80 jeep and was told there…read morewould be an additional 19.95$. Was told by the lady that because it is bulky and oversized and weigh more. Wow! This is new to me nonetheless I ordered and when they arrived I was expecting 2 leaf springs in a box. Well they were not boxed and loose , individual ones. They were left in the dirt and pebbles, all scraped up. Yes I know they will get scraped and dirty but can I be the one that foes that? Nothing bulky or heavy or even oversized about them. Ironically I purchased a engine hoist ( cherry picker) from a competitor of yours and no extra charge for delivery. Now that was bulky oversized and weighed at least 75 lbs. if summit would care to look at my account of how much I have spent in the last two years!! Guess I am not a good customer and will start shopping around. Which I never did before I only contacted summit first and never shopped around. I get it with the fees being more fir deliveries but don't tell me they are bulky, heavy and oversized and then send them loose. I am 65 and picked one up with one hand!!!

You don't have to swing hard to hit a home run. If you got the timing, it'll go. --US Navy wounded…read moreVeteran Yogi Berra, one of the greatest catchers in baseball history and a 13-time World Series champion, a 3-time MVP, and a Hall of Famer, who as a child started in American Legion Baseball. I so love it when a business does everything so well that I'm able to write a glowing 5-star review. I am updating my previous review because Off Road Warehouse management publicly responded here positively. So we gave them another chance. I didn't want any special treatment from this business because of my previous Yelp review. So, I waited awhile, then we went back, picked out items, presented them for payment, showed my Veteran's ID, and this time received their advertised Military / Veterans Discount. The measure of good customer service is rectifying issues to the customers satisfaction. Businesses that develop and maintain a customer service mindset are able to learn from mistakes. Off Road Warehouse management acknowledged and accepted their previous mistake and avoided blaming me the customer. It analyzed honestly and objectively what went wrong. It implemented corrective actions. It actively sought to make and keep me and my family members as customers. Staff answered all our questions and provided adequate and alacritous service Selection was adequate for the type of store it is Organized Clean Disabled-friendly Family-friendly No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business. Blessed are those who provide good customer service. Good customer service, which we got here, is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become customers and then repeat customers. I rate 'em 3 stars. According to Yelp ratings' definitions, that's "Ok". That to me is an acceptable rating of something that does day in and day out what it is there to do. It's NOT a negative review because doing day in and day out what it is there to do is NOT an easy thing to accomplish. I added a fourth review star for their finally complying with their boast of having a Military / Veterans Discount. I added the fifth review star because their management provided good customer service when they publicly addressed and corrected the previous issue that led to my first not-so-glowing review. The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. I'll be back. For my Customer Rule is: Always patronize again a business that has treated you okay AND supports Veterans and Active Duty with a publicly disclosed daily Military and Veterans Discount. P.S. Don't message me because in spite of several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

ORW is fine, but they really need to work on their stock levels. It's nice to be able to order some…read morestuff local for pickup but you are waiting a week or so for 90% of what they offer, and the problem with that is that I can overnight things from Amazon for the same price or maybe less.. But man the last time we went in, the guy at the counter was so pissy and grouchy that I don't think I can even bring myself to going back, I'll hit up Summit or Amazon..

These guys are awesome. Jeremy is a beautiful person and I love coming in to see him for my Subaru…read moreparts.

Nick and the guys here are so helpful and really know their parts....They have definitely saved me…read morea good amount of money and were more then fair on their pricing!! They gave me quite a few discounts as I bought 6 small parts....I highly recommend this place especially for foreign car parts..they have many BMW's makes and models & it looks like all other makes and models as well...Check this place out and save a bunch of money...:-))))

I purchased a front differential the week before with pretty much no hassle other than wait time,…read moretotally understandable. But trying to get CV Axles via email or phone just didn't work out. Communication needs work. Do better.

This company is amazing when I needed parts and needed help they were up for the challenge.read more

Greatest service! Looked for a topper for a 2012 Chevy and they found it in the perfect color…read morematches identical great service great installation. Great education on how it works and the seals to other recommendations I would need to think about! Highly recommend.

The young couple at Sierra Tso were very kind and knowledgeabl! Great service . the only thing…read morebad was how hot the waiting area was.

Adam and his crew always deliver the best product! I trust HRC with all my families vehicles…read more Always fair, no BS and they get the job done on time!!

I just got new wheels,tires and a lift for my new truck and I cant be any happier with the…read moreservice.I highly recommend High Rollin Customs!!!

Dustin, Tim and team thank you guys so much for everything! You guys rock! Caddy ripsread more

Great shop and great people. Dustin has helped out with…read morenumerous projects over the years but most recently did a custom tune setup on my LS Swapped classic truck. It runs and drives excellent. Very happy!

I brought my 2005 Toyota RAV4 in for a radiator and hose replacement. What I appreciated most was…read morethat they were willing to provide a rough estimate based on the information I gave them, even before seeing the vehicle. I understood that the final price could change if additional issues were found, but having a ballpark figure helped me plan and compare my options. The team was professional, answered my questions, and completed the repair successfully. It's been about a month since the repair and the radiator has been working great. Overall, I had a positive experience and would recommend them to others looking for automotive repairs.

Honest and personable. They provide quality work, straightforward answers, and maintain one of the…read morecleanest shops around. I recently moved to the Truckee Meadows and needed my front brake pads changed. I almost made the mistake of going to a chain tire-and-auto repair shop, where they insisted that not only did my pads need changing, but my calipers did as well, and quoted me $900. This was unwarranted; my calipers were perfectly fine, and my Jeep only needed new brake pads. Fortunately, I found Russ, an honest and skilled mechanic. Since then, I have taken my Jeep to Russ and consistently received excellent service. I highly recommend Russ and his team.