We are replacing all of our kitchen appliances with Sub Zero, Wolf, and Thermador/Bosch -- probably…read more$30 K total. When we walked in to get some info, we couldn't get anyone's attention. We are going to buy from Pacific Sales instead - they provided the info that we were looking for.

We purchased a dishwasher through the Ferguson Home showroom in Rancho Mirage. The initial sales…read moreexperience with Gayle was fine. Where things fell apart was after the sale. When I had follow-up questions regarding delivery timing, I left Gayle a voicemail that was never returned. Someone else from Ferguson did eventually call to schedule delivery, which was appreciated. However, the installer Gayle recommended also failed to return calls. When I reached back out to Gayle to ask for an alternate installer recommendation, I again received no response. I don't understand how this level of follow-through is acceptable in a sales role, especially after the purchase has been made. If you're comfortable chasing down answers on your own, you may be fine -- but don't expect proactive or even basic post-sale communication.

I walked in to the Ranch Mirage, Ca store and was quickly greeted by a smiling Berenice Rodriguez…read more I told her what I wanted and she found it online and then showed me the one on display for comparison. She stayed with my budget as I had asked. I appreciated that she was very patient with all my questions and didn't try to pursuade me to spend more than what I was comfortable with. She was professional, knew her product, and most importantly she made me feel comfortable in my purchase. I will recommend Berenice to others.

Our Kitchen Aid fridge again froze up behind the meat drawer. Apparently a well known defect in…read moredesign on this French door model. Frustrated on a Saturday and no technician available we decided to look for another brand and far better history of problems. After consulting with Chat GPT who took a deep dive into customer satisfaction, we went to pacific Sales in Rancho Mirage and met Berenice who showed us a number of alternatives and features including the FrigidAir which we selected after consulting Chat on that model number. Berenice was most helpful from beginning to end of the transaction, listening, laughing, supporting our concerns. Overall a great experience. ! At chat's recommendation we got the 5 yr warranty since heat, power outages, and weather variations in Palm Desert are a greater concern than more temperate locations. Thank you for your assistance Berenice.

Beautiful high-end store. But shopping there is frustrating…read more If you're shopping for, say, a refrigerator, most of the high-end brands are scattered around the store so you can't compare them side by side - the store is so big that you have to ask where they are, by brand name. And when we asked the salesperson for something comparable to what we were looking at, hoping maybe for a brand we hadn't considered, they weren't very forthcoming - do you have Subzero? Do you have Kitchenaid? etc. If we couldn't think of a brand name off the top of our head, it wasn't suggested. Prices are not displayed on many appliances - we had to ask, and the salesperson had to go look it up each time.

Purchased a Sub Zero built in refrigerator. My salesperson Alex Lamoureux could not have done a…read morebetter or more professional job. He listened to what I was looking for, did not pressure me and handled all my questions with ease and patience. The delivery and install was perfect and Alex even helped with my rebate. I could not be more pleased and highly recommend this business and especially Alex.

Eduardo and the team at ETS were fantastic to work with. They helped me find my dream tile for our…read morerenovation project and went above and beyond to make the deal happen. Not only were they willing to match a competitor's price, but they also offered financing options that made the project financially feasible for us. Their customer service was excellent, communication was straightforward, and they genuinely cared about helping us find the right product rather than just making a sale. I highly recommend ETS to anyone looking for tile, stone, and knowledgeable service in the Palm Springs area. Thank you, Eduardo! We couldn't be happier with our purchase.

Hugeeeeeeeeeee selection! Clean, extremely friendly and the staff know their product lines. Large,…read moreLarge, Large extensive selection for ALL kinds of tile!

Great professional job adding the grab bars in both of my showers. Very happy with results. I…read more highly recommend.

I give my highest recommendation to Jack at Handi-Bars. He responded to my call immediately and he…read morewas available within 24 hours to place grab bars in the showers and toilet area in my home. Jack was friendly, kind, and competent. He was aware of the ADA recommendations for the bars. He also installed a shower massage with double heads that have been incredibly helpful. We have been using the grab bars for the past month. They are strong and secure. I am so grateful to Jack for his help and support. He is the best!

I have worked with many remodel and kitchen cabinet companies. It would be very hard to ever find…read morea company better to work with than Palm Desert Kitchens! Great service, great products, Dennis is a genius and takes customer service very seriously. Just a great experience, we have worked with them now on two projects for our homes. First class service, project completion.

We cannot say enough kind words about the design and workmanship Dennis McAllister and his staff…read moreput in to make our kitchen remodel the success we and our guests view it to be. Not only did Palm Desert Kitchens install state of the art kitchen cabinetry, they assisted in the selection of our modern appliances which fit in perfectly with our decor. Dennis personally assured us that at project completion all fine details would be completed to our satisfaction. In this day and age, it is nice to find a contractor who not only keeps his word as to the quality of his work but did so on budget. Sue & Irv

Five stars is just not enough for ORD Kitchen.!! Highly recommend Octavio and his team. I couldn't…read morebe more pleased with my kitchen renovation. From start to finish he made sure all my expectations were met in every single stage of my kitchen redo. His attention to detail was outstanding. Octavio and team were professional, respectful and so understanding. I might of changed my mind about 100 times on some details, and Octavio never hesitated to make last minute changes. Communication with him was seamless , and easy available. Thank you ORD Kitchen!Beyond the beautiful results your integrity and professionalism impressed me the most .

It's now been over 7 months on what was supposed to be a 3 month project. The project is almost…read morehalfway done. If you want to hire someone that you practically have to beg for a schedule and hope that he gives you one, then hire ORD. If you want someone who you can't depend on, then hire ORD.

we used AKB on an extensive remodel in the desert. John was involved innovative and professional…read moreand did a tremendous job. we would highly recommend him and are extremely happy with our new home and kitchen. in addition. he did two great cabinets for the garage thank you

I had an amazing experience with them. Tom was the first person we talked with over the phone and…read morelater met with. He provided us with insight and expectations of the entire process. He gave us a great quote for our bathroom and kitchen. John was the head installer and did great work that was fast and had great quality. I will be using them in the future, and would recommend them to anyone looking to remodel their kitchen or bathroom!

As a September fire left my home fire and smoke damaged, I was quite devastated. Fortunately, I had…read morefull coverage, but was dreading the chore of finding a good reliable contractor who would do the necessary planning and execution of a complete facelift, for the interior of my home. John Loera and his crew from J L Construction, all did a superior job on our re-do. He stayed on track and on budget, which I greatly appreciated. John was very sensitive of the unplanned disruption the fire caused and he did everything humanly possible to restore my home and my life back to normal. Thank you John, job well done and you have a new customer for life ! Buzz Steussy,,,,,,,Palm Springs, CA.

The absolute best contractor in the valley! I've been remiss in not writing this sooner. John and…read morehis team completely gutted and remodeled two bathrooms for me last year and did a beautiful job. He gave me solutions when other contractors told me to figure out an alternative (e.g. two previous contractors told me to buy a certain type of vanity based on the location of a pipe and John opened the wall and said, "Nope, I can move or reroute the pipe, there isn't any electrical or anything in the way that prevents it"). I have a handful of examples like that, and it made me realize that the others just wanted to do everything the easy way. He also found a potentially catastrophic problem under one of the showers that had previously been missed. On top of that, I really appreciated that he has an eye for little details - paint touch-ups, visual alignment, etc. Highly recommend.

We bought a couch from the Michaels last year. We were disappointed after just one night. I called…read morethem and they came over, took the cushions and put more stuffing in them . It helped a bit but still looks awful. I have contacted them several times and they do not respond. I feel they should take responsibility for fixing the cushions

Michael and Michael were timely, prompt, gracious, worked to save me money and had great ideas…read more They were a joy to work with, I recommend them highly!