My daughter and I were a little hesitant to take her school blazer here because of the reviews…read more However, we did and we are both happy with the results. The man who helped us was super nice and my daughter really liked the texting service they provide. She was able to get updates on when her blazer was ready and knew the exact time as to when she could pick it up. This convenience alone would have made the entire process worth the $9. We will be using them again! Thank you!

I am extremely disappointed with how this business handled damage to my brand-new $150 pants. I…read moreentrusted them with pants that were new and in perfect condition, and they were returned to me damaged with ink transferred and pressed onto the fabric after they were cleaned against another one of my items. Despite causing this damage, the only reimbursement they provided was the $15 I paid to have the pants cleaned. Reimbursing the cleaning charge does nothing to compensate me for a brand-new $150 pair of pants that was damaged while in their care. The customer service afterward was equally disappointing. Halle, the manager, did not even bother to call me to discuss what happened or attempt to resolve the situation personally. Their proposed solution was for me to drive back to their location and drop off the damaged pants, even after I specifically explained that I am not from the area. After damaging my property, they expected me to spend additional time and money traveling back to address a problem they caused. I gave this business an opportunity to make this right before posting a review. I wasn't asking for anything unreasonable--I expected them to take responsibility for the ink damage they caused and provide fair compensation for the item. Instead, I received $15, no call from the manager, and a request that I further inconvenience myself by driving back to their location. The damage itself is unacceptable, but the lack of accountability and customer service afterward is what made this experience particularly disappointing. Based on my experience, I cannot recommend this business.

They did a great job however the price was insane. I bought my prom dress for $100 and they charged…read moreme $88 for alterations. My last prom dress alteration was $40 this price was much more reasonable. It's not worth the price.

Excellent seamstress, reasonable prices. Great quality…read more Alterations, amazing very generous and nice people. When my daughter broke her ankle and needed her wedding dress re-hemmed, they did it for free because they felt so bad for her.

not recommended... lady was very rude and told me that I never should have got this dress, too…read moretight and she couldn't help me. Well after a wonderful lady just replaced the zipper for me the dress was perfect. Royal was recommended to me but I will never go or recommended anyone to go there.

They've always done a good job for us and the drive-thru is a great service. People here are…read morepleasant and we they are quick to fix anything that may not be to our liking. I did prefer it better when they didn't send everything off-site, but after working out some kinks the dry cleaning comes back in great condition. All in all, we enjoy their service and they are a good local company to do business with.

I've taken my shirts, pants and jackets to this location for years and haven't had a problem…read more Prices seemed reasonable compared to other cleaners I have taken my laundry too.

This is the third area Laundry/Dry Cleaners I've used over the last 10 years on a regular basis. My…read moreclothes are cleaned and pressed well by a friendly professional staff at very reasonable prices, service is quick (usually one day) and you can watch the staff pressing orders while you pick yours up.. One thing, be specific how you want your clothes done, for example; "cleaned, starched and pressed ". They will make sure your order is correct.

I just picked up my dry cleaning and they ruined my black jeans! I had not washed these jeans…read morebefore so they were jet black. White Swan turned these into acid wash with just one wash. My husband's brand new black button down shirt was also turned to acid wash and was not ironed well. I called in to tell them and they said they wash in cold and it's probably due to the dye from the manufacturer. I was not offered a refund or a coupon for future use. Nothing! I'm severely disappointed!

She's awesome at alterations, she got a stain out I thought would never come out of my white…read moreblouse, and she's fast with the BEST prices!

This is the worst dry cleaner in the falls. i have had shirts stolen by the owner who said i must…read morehave them but i just dont remember. i have the claim ticket and have been told by employees im not the first to have clothes taken by the owner and she has no fear beacause who would sue for a couple of shirts. The cleaner claims i had the shirts in for 31 days and her policy is clothes are forfeited after that. I tried to pick up the shirts after 17 days but they could not find them after returning from vacation 9 days later they still could not find them . after no phone calls and another trip to see if they found them the owner said too bad its now 31 days you dont have any shirts anymore. Worst customer service and even employees are disgruntled with owner for screwing over customers.

I wish I had more items to send because they do a great job, would, and have recommended London…read morecleaners to family and friends.

They are a 100% pick up and delivery service without a store front and while there are some store…read morefront businesses in pepper pike, I have yet to come across someone else who is better. I have had enough miserable experiences with cleaners across Cleveland from when I stayed downtown till I moved out here. The pick up and delivery service works like a charm. They have yet to mess up a single order to date. Not a lot else to say about a dry cleaning service, about as good as it gets.