I took my car in for the check engine light and was helped by Oscar, he was the best! He made sure I was consistently updated throughout the rough process and was even able to get half of the repairs covered. I definitely felt taken care of. If you're taking your car in to be service, ask to be helped by Oscar Monroy. read more

Horrible people, awful experience. I would rather fix my car myself than deal with them.

Horrible service ! One lady looked me and laughed and called me an illegal alien when i am a us citizen! Never coming back

Horrible service and they support ice and fixes there cars never go here they do not do a good job

They fix and repair ICE agents car here knowingly ! Boycott if possible, they turned off comments on their TikTok page

HORRENDOUS Dealership lack of service and manners not to mention helping Ice out with their vehicles.

bad service peopple here are racist just becuase im latino they refuce to repair my vehicle

5-25: Just bought a 2025 Cadillac Lyriq with the incredible help of Charlie De Los Reyes. He tracked down the exact car I built on line and had it delivered within days. Jade was awesome setting up the payment for the car. Randy was superb detailing me on the innumerous features of the car. I have been driving the Lyriq for one week and have never been so pleased and amazed by the power, luxury, features, and comfort of the SUV. Thank you Marvin K Brown for such an excellent experience. You are highly recommended to anyone looking to buy a midsized SUV that puts to shame all the others in its class. Jeff W. read more

If I could get Jeffrey nominated for Sainthood I would. Hands down the best salesman I've worked with... ever!!!!! His communication was excellent and made the process super easy. I am 1000% confident if he had delayed any of the communication I would not have gotten the car. I've been looking for a 4runner (with specific features) nonstop for months. Randomly came across this one at Marvin k brown. I was absolutely shocked that it had every single feature that I scoured the earth for... And it was 10 minutes from my house. The car was immaculately cleaned and in amazing condition. I noticed on the test drive the gas was low and to be honest I was so thankful it didn't even bother me, and I didn't say anything. While I was doing the paperwork, Jeffrey took the time to make sure it was filled up before I left. You'd be surprised how many dealers are not as courteous when buying a car to do something as nice as that (Jeep and Mercedes to name two). Overall, from beginning to end Jeffrey made the process a total breeze. Answered all my questions (even on his day off). He took such good care of me I cannot say enough good things! read more

Marvin K Brown Cadillac - Car Dealers Near Me - San Diego, California

this is the worst dealership.. i paid cash for my 2020 cadillac. on the 3rd day the transmission loght turned on.. i could.not get it in to shop they were booked up. till finally it broke down on the freeway had it towed to dealership.. was told they would not honor my warranty and if i didnt pick up the car they would have it towed. then the guy at the car rental right there called me a bitch. mr white called me like he was concerned.. but thats all he did was call me... i take my lemon to courtesy chevrolet in mission valley they are the best .. ask for luis ..hes always friendly and professional, gets me in sometimes the same day.. this place needs to go out of buisness.. they shiuld be embarrassed... i only put one star cause i had to .. but they dont deserve one .. read more

Bought a 2024 GMC 2500HD Denali Ultimate in the Midwest and drove it home here to San Diego. Noticed a bubble on the Vadar Chrome grill once home. I wanted to take advantage of my free tire change and tire rotation at 2k miles just to be safe. Called MKB and made an appointment. I was offered a "while you wait" express oil change and rotation, so I booked it. On appointment day my service writer was friendly and helpful. He looked at the grill on my truck and agreed that it was a bubble and indeed a defect. He did advise me that he would have to get his Service Manager (Greg) to approve the new grille. After some time my service writer approaches me in the waiting area to inform me that the grille replacement has been denied by Greg. I asked to speak with Greg and was finally able to do so. Greg informed me that in his opinion the bubble was actually a chip. Greg tried to convince me that the evaluated bubble had somehow been caused by road debris. Greg did offer his business card and said " he's always here to help". I declined the business card. Meanwhile, over an hour has passed and my truck has not moved. I inquired about the "express-while you wait service and was told they were backed up and would get to it soon. After two hours, I had to ask to reschedule the tire rotation due to the delay. I collected my truck and left. What a disappointing experience. I had GMC Suburban 20 years ago and was disappointed with MKB Service, but thought I would give them another chance... I was wrong. BTW... I took my new GMC truck to Bob Stahl Chevrolet shortly after and explained my MKB experience and grill issue. The Bob Stahl team agreed to the defect and warrantied the grill. Make the trip right past MKB to BOB STAHL CHEVROLET!!! Don't waste your time with MARVIN K BROWN. read more

This place is absolute garbage. False advertising to the max. Even in the middle of covid-19 these idiots won't give you a fair deal. Wanted to lease a XT6 here for 509 a month and they refuse to because the car I want costs a whole damn 400 bucks more than the ad! 400 bucks is zero in the scope of almost 60k. They tried to jack the price to 575 a moth so that I'd be paying 2400 more dollars over the 3 years of the lease. So they want me to pay 2400 bucks because the car costs 400 more to buy than the lease ad price. Lol complete idiots. This isn't how it should be people. A lease is a rental. If the car costs 400 extra to buy why would I pay the 2400 more in rent when I don't keep the car!!??? Steer clear of these idiots. If they won't give you a fair advertised price in the middle of a pandemic and soon to be deep recession, then they will never give you a fair deal. PS, Lexus will not only honer their advertised deal but they are giving me a car for 5k more for the same leaprice when these donkeys wouldn't give me one for 400 bucks more! Total jokers at this Cadillac Update, I got a Cadillac (not from these idiots of course) with MSRP 60,515 for the advertised lease price. So MKB tried to rip me for 575 a month for a MSRP of 58,115 and I got a MSRP 60,515 (better sport model) for 509 a month! So to break it down MKB wanted 2,376 more dollars for their cheaper car that cost 2,400dollar less! Save yourself 4,776 dollars like I did and don't buy here! read more

Marvin K Brown Cadillac - My beautiful new Cadillac XT6. Not from theses rippers of course. Buy it anywhere else and save money! - Car Dealers Near Me - San Diego, California

Spectacular Experience. Jade was amazing to work with. I placed an order for a vehicle after testing a base model, and all was going well until life happened and I was forced to cancel my order due to my own personal circumstances. Jade got that processed fast, no questions asked, which was a huge weight off my mind. I will be returning to order that particular vehicle again someday soon, hopefully from Jade. Don't hesitate to buy a car from these folks, my friends. MKB Caddy is top-notch. read more

2015 Chevrolet SS - She requires alot of attention and they are always willing to give top notch service even in a pinch. Thanks Team Marvin K Brown read more

Got all of my service reports today and figured out who sabatoged my caddy. Jason Moreno was the last guy to touch the air conditioner system. He loosened a clamp and the reserve tank kept emptying out causing the car to over heat. Could figure out why it was happening. He put in the report he Dr e the car 8 miles to check for leaks after repairs. That didn't make since I didn't take it in for a leak but he sure as hell made sure there was one when I left. Stay away from these childish working men. Petty but Karma coming for ya Jason. You didn't get away with anything and I bet you are the tech for a lot of these cars that has more problems than when it was dropped off. People get your service records and see who your tech was. If it was JASON MORENO he sabatoged your car. read more

Watch out for this Dealership. Sneaky crooks with attitude and no care for customers. This dealership is full of liars and cheats. If you bought from here check your car for a tracking device. We purchased a New 75k car that they added a tracking device and failed to offer any explanation or detail on a aftermarket accessory that tampers with factory wiring harness. They snuck it in the paperwork with abbreviation and never brought it up in conversation. This is purely an add on they try to sneak in and force customers to buy. 200$ device and charge customer 1000$. When confronted by childish manager Jake with instant attitude after being caught he wants to hear nothing and has no care for customer service. After a month of arguing he sends a refund for 995$ without the tax he charged. Dirty ! After 5 unreturned emails and calls I call GM directly and had them push to have dealership get device removed so I didn't have to hear loud pitch siren sound off during driving at random. My new car was drilled into and factory wiring harness was cut into to install this Mickey Mouse device so the dealership could come up on $800. From beginning to end pure attitude and zero help to make right. Jake and sales reps made this purchase regrettable and disappointing. STAY AWAY FROM THIS CIRCUS ACT DEALERSHIP. Drive the extra mile to find a dealership that respects their customers that are spending hard earned money. What a joke. Eventually these guys won't have a job. read more

I would give a zero rating if I could. They sold me a car that broke on the way home in 2019. It's still broken and they refused to fix it. I was charged for an oil change I didn't need and was told my check engine light was fixed. I have been a mechanic for 27 years. They are scammers. Do not trust this service department. SCAMMERS. read more

When you buy a GM or a Cadillac car and you come here to service your car- GOOD LUCK waiting 2 weeks just to diagnose a problem, another 2 weeks to order the parts and another 1 week to return the car. They most likely will not have a rental car and are crazy busy! For oil changes or repairs they don't provide shuttle home like other companies. I rather next time buy a different car make with another company where I don't have to wait and lose so much time! read more

Nice and friendly staff, sales person + sales manager + finance they also let me inspect the car and take full picture/video of undertray for later use. No markups and great experience read more

Marvin K Brown Cadillac - Ct4 blackwing - Car Dealers Near Me - San Diego, California

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Horrible service, walked in waited 5 mins. Front desk girls saw us enter, ignored us. This is a dealership, Employees should know better that Customer Service is no. 1 priority. read more

I purchased a 2016 ATS from Miramar Car Center in November 2019. I was so happy to find it with only 20k miles on it. Then, I was wondering why was it on sale for that low of mileage and why the price was right. So, I checked it all out at Marvin K Brown auto center, just to make sure it wasn't a lemon or anything. My wife and I smelled burning plastic after going to Granada Hills and back to San Diego. Well, after a few hours, they did find the plastic bag wrapped around the tailpipe. After removing it, they washed my car and was so professional. Antonio Chavez was so awesome! I would strongly recommend going to Marvin K Brown for all of your car needs. read more

Jade Zeigler Amazing customer service, she went above and beyond to make sure I was happy with my new Escalade I can't even list all the stuff she did. she is an example of how you want a team member to Interact with customers Thank you Jade! #Marvin K Brown read more

Thank you so much to everyone who helped make our truck purchase as easy as it was! Everyone was so helpful and amazing with answering any questions my husband or I had. Also including me in the conversation and not just directing everything toward my husband. Thank you so much! read more

We had a brake sensor issue on our drive back to MI with our brand new cx5. Alicia was able to help us out with getting the problem fixed. She got us a rental car and suggested a place to spend the night. She also arranged an Uber ride to old town for us. Super follow up and responsiveness. We were back on the road 24 hours later. Amazing!!!! Even though the service dept was backed up for days, she was able to help us out quickly. THANK YOU ALICIA!!!!! read more

We have a 2016 Cadillac and it was having some problems. With almost 100K miles it was time for a check-up. Oscar our service rep did an excellent job making sure our vehicle was done on time and all our concerns were addressed. He went above and beyond my expectations. He is very dedicated and professional. The sky is the limit for him. We gave Oscar a deadline to have the repairs completed as we needed the vehicle for a ski trip. He delivered!! Thank you Oscar. read more

Oscar Monroy, Jr. Is an excellent advisor at Marvin K. Brown. My car has had "on & off check engine light" for some time now. Other advisors would tell me to bring it in when the check engine light is steady. I felt I was getting the run around and Oscar was efficient and professional - got my car diagnosed and repaired in less than a week. He called with updates and was easy to get a hold of. He takes his job serious and is very helpful. Thank you ! read more

Larry Ramos has taken care of every little issue I've had since I became a Cadillac owner in 2014. His customer service is impeccable and he takes time to get to know his clients and cares about their lives outside of their vehicles as well. Even though he's a manager now, he still takes time to check in with me and make sure my needs are being met. HIGHLY recommend Larry and the whole Marvin K Brown team!! read more

Mark Swatman was an amazing sales person to work with! I went in for routine service to my current Cadillac, and out of curiosity, took a look at what they had on the lot. Mark was helpful, courteous and an overall joy to spend an afternoon with. I made it clear that I didn't need a new car, but if the deal was right, I'd be ready for an upgrade. He made a comment to me that ended up ringing true - he said, "we'll do all we can to earn your business". In the end, the deal was right. Mark went above and beyond to make me feel comfortable and he showcased his talent of putting the customer first. Shoutout to finance too - by the time I was ready to sign on the bottom line, the finance piece was quick and a total piece of cake. Thanks, MKB and especially Mark Swatman!! read more

Marvin K Brown Cadillac - Car Dealers Near Me - San Diego, California

This place talked me into buying a GAP insurance policy that was 1000% higher (no exaggeration)than the GAP insurance through my current insurance policy and has been a nightmare to cancel. Now I'm stuck with a payment much higher than I wanted and will cost me 1600 throughout the life of the loan. Not happy at all. read more

At the end of last year, I took my Cadillac in for an oil change. There was an accident and the car was accidentally dented. They tried to repair the dent on site, but it ended up requiring more work. Both Greg White and Chris Elliot went above and beyond to make sure the repair was done correctly. I am very pleased with the care they showed and would recommend the dealership to anyone. read more

I just wanted to give a shout out to Dimitri at Marvin K. Brown! He made our first Cadillac buying experience amazing! Dimitri was very knowledgeable about the vehicles on the lot and was able to answer all our questions. He was also very patient with us, as it took us a good month to decide on which car we wanted to buy. When we finally came back to his dealership he was really happy to see us and he worked with us to get us the deal we wanted. If you're in the market for a new Cadillac go see Dimitri! read more

Marvin K Brown Cadillac - Thank you, Dimitri, for an amazing car buying experience! - Car Dealers Near Me - San Diego, California

This review is for the service department. I'm going to start off by saying I have been in the automotive business for 20 plus years with luxury brands like Porsche and BMW and know all the in's and out's and how a efficient dealership works. I scheduled an appointment online to have my window switch replaced and a oil and filter change as a waiter. I arrived on time and was greeted by the valet. He said my SA will be with me shortly. The SA approaches my car and said the window issue is a programming issue. When I hear programming issue, that typically indicates a software issue and the vehicles computers need to be updated with new software. I looked at the SA with confusion. The SA then said it's a setting in the infotainment system which I know it's not but I played along. I went through all the settings with the SA and no such settings exist. I informed the SA I have automotive experience and I already tried to reinitialize the window switch and it needs a new window switch. The SA said I'll be right back to ask a technician what to do next. The SA returns and tries to reinitialize the window and still did not work. The SA said they are so backed up that I would have to leave the car overnight to have the window switch replaced. So basically I set up an appointment to have my whole morning wasted because they overbooked and can't get a 30 minute job done the same day??? The SA asked if I was there for anything else. I said yes for a oil and filter change. The SA said the appointment was only set up for a window concern. The SA said if I waited for the oil and filter change, it will be a 3 hour wait. The SA asked if I wanted to reschedule the appointment? Why would I want to go through this a second time? I decided not to wait or leave my car and will not return. Just pulling up to this dealership will definitely question yourself if you can trust them taking care of your car. The dealership is old and grimy and the employees are not professional and lack experience. The SA spoke to me like I'm a child and had no honesty or compassion in their heart. This SA either was new or had no clue how to do the job. On two occasions several months ago I left 2 separate voicemails for a different SA and the service manager and not one returned call. I can see why the employees are the way they are because it's reflected from management. Seems like this dealership doesn't care for their clients and only cares for how much money they can squeeze out of you. There is definitely a noticeable difference with a luxury brand and Cadillac. This dealership is so unorganized! Better off driving to Carlsbad or Escondido to have your vehicle serviced. read more

Had a great experience taking my car in for servicing. Luis was my assigned service agent and he was great. Overall experience very positive as did not have any hard sells on additional service items and worked with me to keep my costs down and defer some work until next appt. The others there were very friendly and helpful as well. I was dreading it because of horrible past experiences with other dealers. Highly recommend. read more

I had one of the worst experiences in this dealership , went there just to check the car ( I had cadillacs in the past ) the salesman was very polite and helpful , but when I came to buy the car the manager turn everything in to a nightmare , the classic old used car salesman tactics , I spent over 2 hours and at the end , the guy just told me that my credit got denied , lol , I think he did not work hard enough or my etnicithy he did not like , he just told me that it was imposible for me to get credit , I felt BAD , but I glad this happened because that same day I went to the Mercedes Benz in San Diego and with no hassle , they got me approve for my brand new Mercedes benz , God surely works in mysterious ways , bye cadillac and hello Mercedes Benz read more

Very bad customer service. I had to wait over 1 hour to find out what the status was on my car. No one would reply to the text message they ask you to reply too .I asked to speak with service manager and I was told he does not answer his phone. So apparently Larry Ramos has better things to do then take care of long time customers and handle problems. I couldnt get any one to help me get answers Please do not take your car here for service, you will deal with the same head ache that I have been dealing with. read more

Hi Jennifer, If you are responding to the answers I provided on an emailed survey, the proper response would be to personally reach out to me via email rather than publicly on yelp. I purchased my car in August 2013 from Hoehn Cadillac in Carlsbad. Since that point your dealership has been the ONLY place it has ever been for repairs or routine service. Therefore, your dealership is the ONLY logical place I could have gotten holes drilled into my steering wheel. No one else, other than my husband and myself, has ever had access to my vehicle and could have caused the steering wheel damage. I don't appreciate you insinuating otherwise, or trying to dodge the blame on this one. I had multiple recalls; clearly the steering wheel damage was done during one of the recall "repairs". I'm not a mechanic by any means, but my guess was the damage was caused while performing the "fix" for the recall involving the car's electrical system and lights (NHTSA Campaign Number: 13V220000). The information I'm finding on the internet indicates the repair for this includes "reprogramming the body control module". Further internet research indicates the body control module is located in the front dash area of the car, which would make the sloppy steering wheel damage caused by your dealership completely plausible. If you had done a review of my file and looked at the repairs I had completed before spouting a response this would have been obvious to you. However, rather than looking into things thoroughly you preferred to try to make me look like I didn't know what I was talking about. I'm insulted. read more

Based on my experience, I will never go back to this dealership. I was in there today 7/16/18. Price on a used Toyota Sienna was marked at $13,999.00. The sales manager said he would go check and see what the best out the door price he could give me was. He came back with a price over $21,000.00! What a waste of time that was. Typical greasy used car sales tactics! How about honesty and straight forward business practices? Not here apparent * In response to Jennifer's post from Marvin K. Brown, Your sales manager was asked and agreed to give me the best out the door price that he could do on the car. What he came back with was not what he said he was going to do and wasted my time. Here's my suggestion, when a customer comes in and asks for your best out the door price, start there! Offer the extras as add on's to that best price. That would be straight forward and honest. I stand by my review of your dealership. I ended up buying a vehicle later that day at Mossy Volkswagen in Escondido. They were straight forward and upfront with me so they got my business. I stand by this review and will not go back, or recommend that anyone go to Marvin K. Brown Cadillac. read more

Updating my post as the manager reached out and made all well. They owned up to their mistake and promised that the lack of communication wouldn't happen again. read more

Bought a car from Marvin K. Brown Cadillac and the whole transaction was smooth. This review is for their Service Manager Grace. We had a couple issues with our new purchase and was lucky enough to get Grace on the other end of the phone when I called. She gave me her complete and 100% attention to make sure all of our problems would be taken care of. She asked to call me back in 10 minutes so she and get me all the answers to my questions and called me back in 9 minutes.... Most people don't call back at all but she did with all the answers I needed. Thanks for all your hard work Grace, A+++ service read more

They are the epitome of bad business. They are as shisty as the day is long. Never, and I mean never take your car to this scam center. Took our car, just for a check up, and they said there was a crack in the coolant reservoir. They supposedly fixed it. Went on a trip after it was fixed. Car heated up, and they hadn't put coolant in it. Tool a gallon and a half. Took it back there, and now they're saying there is a crack in radiator and the water pump is leaking. Why wasn't that noticed when they fixed the crack in reservoir??? Now they want $3000.00 to put new radiator and water pump. Straight scam. read more