Highly disappointed after speaking to the staff to make a return appoitment for my dog. Rita's tone was very off putting and her attitude was uncalled for. Definintely not client-oriented or patient-centered, like they state they are. We LOVED Dr Walesby in the past and she is a GREAT surgeon, but it is unfortunate that we won't be back. You would think that when you call a veterinary clinic and tell them your animal is in extreme pain, there would be a sense of compassion and willingness to help. Nope! Update to my review from earlier today: seeing Dr Walesby response makes this even more infuriating, as she doesn't have her story correct. I NEVER once asked for an immediate appointment, nor did I have any problem waiting to be seen. In fact, I took the appointment she offered me on July 11 to be proactive and get on the schedule in case our vet suggested we get in with you after the x-rays were taken. I told Rita that our monthly plan with our vet included x-rays, but I had not heard back from them yet. When I your office today, I was simply inquiring if your facility did injections for pain. I explained to Rita that I called our vet and tried to get in over the weekend and they couldn't see us. I also told her that I called the vet again today (prior to calling you) and was waiting for a call back. I told her I was NOT interested in a surgical consultation at this time and that I was inquiring if your facility did injections to help with pain only. She immediate said, "well we don't have any appointments until July anyway, so..." to which I replied, "that is completely fine"....I just wanted to know if you offered the services I was requesting. Then Rita proceeds to say that it would be a 2nd opinion and that you guys don't even do Injections on Thursdays.... I find it funny that she would schedule me on a Thursday if you don't do the service I was inquiring about on those days. She was extremely rude, talked over me like I was some sort of idiot and then seemed irritating that I was inquiring about the best was to help my dog. Never ONCE did she act compassionate, kind or sympathetic to my concerns about my dog's leg. I explained to her that I am having a baby NEXT WEEK and that I wouldn't be able to do a surgical consult at this time and couldn't bring her in right away anyway. Oh, and the comment about my husband.... Tony was FAR from clueless about the situation, although you wrote otherwise. He was the one who was going to drive our dog to the vet, since I can't. He also knew about my conversation with Rita, because I asked him to cancel the appointment after talking to her. After our conversation, I get upset and dismissed and asked him to call. When I read him your response after work tonight, he was not very happy with your incorrect statement. The reason why my husband had a "pleasant" (as you called it) interaction with Rita is ONLY because he simply called to cancel the appt. Bottom line- your staff was short with me for no reason, rude and acted annoyed that I was asking questions about the services you offer there. The fact that you can't just acknowledge my concern and simply address what the REAL problem is shows your true character more than anything else. A simple, "I'm sorry you felt that way" would have gone a long way, but instead you feel the need to write a response to my review that has no valid information supporting it. There was NEVER an issue with the timeframe of an appointment with you. Next time get your story straight! read more

Hi all, Just wanted to let you know how much I appreciate your taking care of Lucky. In this day and age I still find it amazing there are still people in the world who really care about what they do, and try to help others with their learning's and dedication. I pay attention to the little things in life, that many people don't, so here are some things I noticed. The reception area was SPOTLESS. I mean come on. How often and where do you go to a vet that you could eat off the floor? I then noticed they had a rug on the metal table for our loved ones. THAT was very special IMO. And while standing there I was checking out the room. The entire room, tables, counter top and floor again, were spotless. For some reason I was looking @ the grey rug and was astounded by the fact there was not one hair on it. I later noticed that someone would come behind and clean the room after each visit. And then the people. EVERYONE was very kind, cheerful, and caring. They took great care in giving good information about what to expect and what to do after surgery. It didn't feel like they were "just doing their job". And a few times they even asked if you have any questions without waiting for you to ask. And what really sent this over the top was the fact Dr Walesby called us Fri night after the surgery about 8:30pm with a follow up from the office. Plenty of people would love to be home or out doing something on a Fri evening. And I really wish you didn't (any of you) have to stay that late. But don't think for one minute I didn't notice this, and really appreciate what you do. And finally the fees. You will never hear me complain about the cost of taking care of my loved ones. And considering the overhead there making sure you have the people and equipment to do what is needed, I can't imagine having that responsibility not only for the daily work, but that of others. I thought the fee was very fair. And for those who might complain, they just don't get it. And likely they are driving around new cars they don't need or can't afford. In closing, I just want to say again how thankful I am that there are people like you in the world who do what you do. Sure, it was minor surgery, but it meant the world to me knowing I could trust my inner feelings, just by the way you ran your biz, mainly paying attention to (details) what most others don't. I really wish there was something special I could do for you. Many thanks to the entire staff, and you will NOT be forgotten Paul, Shirley, and Lucky New read more

If I could give more than 5 stars, I would. Dr. Walesby and her staff are simply AMAZING. I received a price quote from a larger surgical center for more than double what my quote was at MVSS. I'm not one to deny care because of cost, but the fact that I received top notch care for me and my pet for a very reasonable price is amazing, and frankly, unheard of in veterinary medicine today. The consultation was thorough and all of my questions were answered. Surgery was the very next day and I was called 3 (!!!) times to let me know where my pet was in the grand scheme of their busy day. (When they were starting anesthesia, when he woke up and then the Dr. called in the evening to discuss surgery) The discharge process was very smooth even though the waiting room was FILLED with people. A technician went through the paperwork and instructions with me, answering any questions along the way and then helped me get my dog into the car. Seriously, I hope I never need to have surgery on my pet again but if i do, I will definitely come back here. Furthermore - I will recommend this place to anyone I know that needs surgery on their pet. This smaller private practice deserves the business. I would much rather support them than feel like a number at a much larger corporate facility. Dr. Walesby and staff - THANK YOU THANK YOU THANK YOU!!!! read more

Written on Sept 26, 2016: My wife and I are relieved and delighted to have our dog Dixie back with us, thanks to Dr. Walesby. Dixie - a "Dorky" (Yorkshire/Dachshund mix) -- was seven years old when she developed a walnut sized mast cell cancer on her left rear leg. It was so big that our usual vet gave us the dire prognosis of amputation or even death. It was a horrible shock. Our vet recommended Dr. Walesby and we're glad he did! Her staff and office personnel were very friendly and professional. The doctor herself explained all the medical details, suggested treatment, surgical procedure and probable outcome. The surgery - though serious - was performed one day and we got Dixie back the next. We were astonished! You could certainly see where that awful tumor had been removed (14 stitches!) but Dixie herself was conscious, alert, happy, even perky. As it turned out, all of the cancer had been caught in time and removed. That was about a month ago - now Dixie is the same as before, playing, eating, napping, snacking or watching for intruders. We recommend Dr. Walesby 100%, absolutely! Dixie doesn't even limp, though before the surgery we expected to have a three legged dog instead of our delightful dorky. (signed) Janet and Richard Fulgham, Bel Air, MD read more

I cannot express how grateful I am to have found Dr. Walesby. Our vet sent us to Annapolis for a consult, our dog needed surgery to remove stones from his bladder. We were aware that the procedure would cost between $1,200.-$2,000. When I was told $3,500. I was in tears, I had already spent $500. on tests and xrays prior to my visit, they offered me a credit card payment option. At that moment I regreted owning a dog, I vowed to never own another pet, I felt horrible about myself. So I prayed and my prayers were answered. My first contact with MdVSS was with Rita, very professional and compassionate. When she tells you she will call back, she actually does! Dr. Walesby was great, she made me feel at ease with the procedure, explained what would take place, very impressive. I was given a quote, and it was considerably less expensive than what I had been quoted by the Annapolis Surgeon. The surgery was completed and everything went well. My final bill was exactly what I had been quoted, not a penny more.. Dr. Walesby and her staff took wonderful care of our dog, and he is doing great thanks to them! read more

My dog has been limping on his back leg for months. I knew it wasn't going to get better, so once I had the money I went to see Dr. Walesby. (I was referred to another place by my dogs vet but I opted out because my mother in law recommended Dr. Walesby) I waited for about 2 weeks for my appointment and when I got there, she could immediately tell my dog needed TPLO surgery. And since they do same day surgeries, he was taken back immediately! The staff were extremely nice and updated you throughout surgery. During discharge they thoroughly go through home care, medications and the do's and donts. Even if you forget anything they mentioned they give you a take home packet with everything you could possibly think of and if you do forget or need help, don't worry, they have staff overnight to answer any questions! It has been 4 weeks so far since my dogs surgery and he has been using his back so much more and actually looks happy again! I'm so thankful for Dr, Walesby and her team for fixing my sweet boy! Highly recommend! read more

We are almost a year post-TPLO surgery on my dog. I cannot say enough about Dr. Walesby and her team. River is an extremely fearful dog and is NOT an easy patient. The staff were incredibly patient and kind with her. The surgery was a great success and recovery was a breeze. The staff was available every step of the way for questions or follow up. We travelled from Virginia to use MVSS, and it was well worth the time. While not my primary concern, I will add that the cost was half of what my local vets and surgical centers were quoting, and they were NOT board certified surgeons and had nowhere near Dr. Walesby's experience. For anyone considering TPLO, this is the surgeon to go to. She has extensive experience and the waiting room was full of other happy clients in various stages of recovery. My 6 yo dog is racing around like a puppy again. read more

The entire staff at MDVSS was amazing. Our dog, Raven had knee surgery in March 2011 and Dr. Walesby was extremely informative about the entire process about what we could expect. Dr. Walesby called us at 9pm the night of her surgery to let us know she was doing just fine. I was so impressed with this customer service. When we went to pick up Raven, Rita presented us with specific, day by day, detailed instructions about how to care for Raven, post surgery. We were given the medications and physical therapy motions to practice before we left the office. ALL of the Vet Technicians were fantastic. They showed our dog the best compassion and interest. I hope that none of my animals have to have surgery again, however if they do, I would definitely go back to MDVSS/Dr. Walesby...with out a doubt. I highly recommend this practice. :) read more

Went here from the recommendation of a friend for a second opinion, the first place I went was near Ft. Meade. They were correct in their diagnosis, they were nice but it seemed corporate, get you in and out as fast as you can. Two knees $9500 plus after visits, prescriptions etc. Within five minutes of being at MVSS, I thought, I don't care how much more this may cost, the people are wonderful and loving to your animal and did not make you feel rushed. They explained everything in detail and it turns out the total price was $6500, prescriptions, after visits were included in the price. I can't thank them enough, my little girl is healing nicely and will be back to her old self in no time. read more

I am 100% satisfied with Dr Walesby, Rita and the rest of the staff here. I brought my dog in for a leg amputation due to a recurring tumor. He is 13 years old. I shopped around and I found the clinic on the Veterinary Surgery Board's website that was a huge selling point to me. I called and spoke with Rita who was understanding about how nervous I was to move forward. The cost was all-inclusive. So when he had to stay an extra day because Dr. Walesby felt he needed to it was not an extra charge. I am very glad we chose Dr Walesby she is a kind person who loves what she does, and wants nothing but to help hurt animals enjoy their lives. Thank you for giving me more time with Joe. read more

Dr. Walesby is currently helping us through a rough time with our 17 mon old Dalmation mix. He is having his leg amputated this Tuesday, and Dr. Walesby has been with us the whole time. She had a room full of patients, but took the time with us in front of the X-ray light explaining Calvin's problem. She called us personally at 9PM with the results of the biopsy. She thoroughly explained Calvin's upcoming amputation, explaining all aspects of the surgery and the aftercare. It's a really awful time for us, but Dr. Walesby is so personable and upbeat, it makes it so much better. It's very obvious that she cares very deeply for her patients and their families. read more

Dr Walesby is five stars for Emmy and I! Emmy went today for our 16 week check-up at Maryland Veterinary Surgical Services. She has such a fantastic bond with her patients, canine, and human. She is a very knowledgable, accomplished surgeon able to explain her procedures easily to the layman so we fully understand the plan that you should provide in recovery of your special furry, family friend! I have posted positive here in the past but it was dropped for some reason. Pricing for her great surgical skills are most excellent! Rita, her office manager is awesome too! If your pet needs surgery, take them here. read more

Our mini schnauzer had chronic ear infections and we had to have her ear canal removed. Dr. Walesby was absolutely wonderful. She met with me and explained in detail the surgical process and what to expect after the surgery. She was so compassionate and warm. Her love of animals was very apparent! She personally followed-up with phone calls to check on our doggie to make sure everything was healing correctly. It was a pleasure to deal with her. I would recommend this practice to anyone with a pet in need of surgery. The cost was very reasonable when compared to other practices. read more

Dr. Walesby performed surgery on the soft palate of our dog Zoe. Since the surgery we have seen immense improvement in our dog's physical and emotional status. It's like she's a puppy again when in reality she is about 9yrs. old! Dr. Walesby is a very compassionate and knowledgeable surgeon; she takes the time to answer any and all questions you might have during the consultation appointment. Her entire staff shows compassion and concern for you and your pet! In our mind we could not have found a better facility to have the surgery done on our dog--thank you Dr. Walesby!! read more

A neighbor recommended Dr. Walesby to us after our lab mix tore her knee. She and her staff did a great job. They were professional, caring, and were accessible after-hours to help us with some post-op questions. 3 weeks after the surgery, when my dog tore her OTHER knee, we didn't hesitate to return to MVSS and they fit us in last-minute. One other note: we shopped around before the first surgery, and MVSS was between $500 and $1500 cheaper than everyone else we looked at. With two operations in 3 weeks, that became really important! read more

As many of you know the five star ratings come up first when reviewed. You may want to click the button that gives you the option to see the lowest reviews first or the highest reviews. IMO it's important to know the one stars as well, but they don't show up unless you click for "Lowest reviews." read more

Our 3yr old Bernese had tplo surgery this year in May, ​can't speak highly enough of dr walesby and the staff, itemized bill showing all the cost, Dr walesby was great in taking care of our ripley, full recovery, just great people! read more