We contacted 4 remodeling companies before choosing Old Bay Remodeling, After my wife's almost an…read moreyearlong research to find materials and selections to complete the kitchen, we decided to get bids from Angie's list. Old Bay came in highly recommended with a 4.7 star rating. We got other bids from contractors 4.5 stars and above. We had a contractor who showed up on TV who bid the job at 4 times the price of Old Bay and we had contractors who my wife called 'Chuck in the truck' contractors who bid my kitchen at 30% cheaper than Old Bay. The big name contractor came with his pamphlet, tried to push his branded materials on us - "You can only choose backsplash from this pamphlet" they said. We had to wait 10 weeks to get started they said. They will give us warranties on materials for 10 years, but we have to pay for labor, would something go wrong. The estimate was a 10 pages long with 9 pages of their marketing bullshit and one page of the actual estimate. Also wanted me to pay for design before they even gave me any drawings - not even rough drawings with the estimate. The Chick in the truck - unlicensed guy with his helper in a truck, said he can start tomorrow. We can purchase any materials and he will put it in. He gave us a labor only bid literally handwritten on a notepad piece of paper. I was pretty sure after the work is complete, I would never see him again. Then comes Old Bay Remodeling and Bill Keeling. Licenses and Insurance checked out. Reasonable 5 weeks delays to start the job. Detailed drawings and sketches with a 3d rendering of how things would look at the end. The process took about 5 days with some edits. But we were able to sign a well written contract, 3 pages long. But no marketing bullshit or content. 3 pages of how the work will be done, what is included, not included and what ifs. We went with them mainly because of Bill the sales guys and Sara the designer. The construction started and there were some hiccups, but mostly all right. The job was completed with a 2 day delay - I'll give them a pass on that. Trash was left outside for couple days, and I had to call the office to get it removed. But the actual kitchen looks great!

Ended up Really Beautiful and surprisingly fast, but I got stressed all along the way - Not really…read moreOld Bay Remodeling's fault, but I get stressed out for silly things and feels much better when things are completed. 1. Materials!!! - After the Job was sold, I was contacted by the office saying they do it a bit differently from other contractors. They purchase all materials up front. As a customer, you get the option to have it delivered on your yard or into their warehouse. The idea was this way, they do not have to stop for buying materials. I did a little research and quickly understood the materials and shipments were delayed and is causing a lot of disruption in the construction industry. Well - it is a good idea to have everything before we start work. I was right and wrong. Old Bay moved in record pace to get a 550 sqft addition completed in 7 weeks. But I lot my 1/2 acre backyard to materials - lumber, nails, siding, roofing materials for 2 months. The lawn was damaged from materials being on the grass for too long. Old Bay agreed to come back and reseed the lawn, so I'll give it a pass on that. There were literally 150 bags of concrete lying outside in 2 storms and I lost my sleep. Ended up that it was covered and protected properly. But I got so stressed out! If anyone is reading this, ask them to store materials in their warehouse and bring it when required. 2. Installers - Old bay had the same crew do the job from start to finish. They only had electric, ac and plumbing guys do their separate jobs. Apart from that - starting at demo, digging, pavers, carpentry, roof, windows, even painting done by the same 4 guys. I don't know how they did it, but they pulled it off. In my line of work, I do the same thing and become an expert at it. I was stressed out again and I hired a third party home inspector to make sure everything was done correctly. Very surprised the inspector also mentioned this is very unusual, but the job quality was up highly recommended. Howard County inspector was also surprised by the pace of things. He has inspected other work from Old Bay and said he has seen them drop off tons of materials in the yard before. 3. Rough Start and Payments - Not sure if this is a problem to anyone else, but we had to pay for all out materials up front. Old Bay promptly delivered the materials to our house and it came from a bunch of vendors. But paying all materials up front on a huge project like this runs into tens of thousands of dollars. Old Bay also sent many people to look at the job - there was an engineer, multiple plumbers, electricians etc. I guess they got many bids from their sub contractors. But I was not a big fan of 10 people visiting my house during the pandemic - They all had masks etc, but just too many people in the house. I called the office about this and I was told they do all the work in the beginning and when they get going, they will move fast. Another reason for me to stress out in the beginning, but was happy at the end. 4. Communication - It was very hard to reach the office and the project manager. Maybe I ask too many questions - I don't know. But when the job started, I would receive 2 calls every week from the office. Would casually check in, give me a run down of what is going to happen next week, ask if I had any questions etc. That was very helpful. It would be very nice to get these calls before the job starts. I am submitting this review so that the people can understand what is good and bad about this contractor.

Quoted $2200 for the job, billed $5000, pics below of their tile work, really poor quality and the…read morehours spent on the job were not reported accurately

Excellent work in an extremely efficient amount of time. Highly recommend for tub and tile work.read more

I hired the Tr-State Handyman to recaulk the windows in my condo. He quoted me an hourly rate that…read moreI was satisfied paying. He asked for pictures of the windows; I obliged by texting several pictures to him and confirming how many windows needed attention. He arrived late the day of my appointment and, upon seeing the windows in person, said that he did not realize that my windows were brown; the caulk that he brought was white. He said it would be best to go and get the proper color caulk and looked up hardware stores near my residence. He found that there were three within a mile of my house. He leaves to go buy the caulk, calls me 20 minutes later and says that he decided to go to Home Depot -- which is at least 6 miles and 25 minutes away. When he returns and completes the work, he charges me for the time spent going to and from Home Depot. I expressed that I should not pay for him being unprepared, but unwilling to argue with a man I had just met, I paid the invoice. I am grateful not to have done the work myself, but would not recommend working with this young man without a firm commitment about the price and his preparedness. I received offers from other vendors willing to complete the work and recommend that anyone thinking of hiring this gentleman explores their options before settling.

Oh and here is just a sampling of this genius's master plan. Photos of the texts are down below…read more Says also swat will come in and rip open the walls. Please. Search my house. All they will find is the damage his shitty work caused. The more he texts me, the more I will keep posting photos of the conversation. I assure anyone reading the messages keep getting worse. This man won't leave my life. I actually had to file a police report today over this. It's insane to me! He continues to make false claims. He says he find. Illegal things in my home office. Why was this man in my home office? He was supposed to be working in my Bathrooms? Was he looking for things to steal? All lies. What kind of guy I am? Dude. I live in a nice house and make good money. You think I con people out of their money? I've never taken someone to court personally. Through business yes. You're the first one. You know you did a bad job. As for calling me from Home Depot for my Credit card, no contractor does that. This dude said he had no money on him. He never said he would Open up the ceiling. He couldn't fix the problem and went the cheap way out. That stopper he put on didn't work. He says he doesn't work the weekends. I'll post the text messages with him offering to come out on Saturday and then Sunday. He offered. Then he stood me up two times. He says he doesn't care about my ceiling. So, he floods the house, and doesn't care? Further, after I filed my police report today, the officer investigated his company. He has no license. His company hasn't been in good standing since last year. It has been forfeited. He is working without a license. Be completely aware of this. Oh and go to his website. He has links to his YouTube with himself in bed shirtless ranting about random things. This guy screams weirdo and unprofessional. I see why he made such an egregious claim about me. He clearly his mind is very dark. I didn't even ask for my Money back originally. I asked him to look at until he stood me up. Then I politely asked for a refund. This isn't a scam. Like at all. This guy has threatened me so much today. So much. House destroyed, had to take time out of my day to meet with the police for an hour. And then says he is going to have swat come destroy walls in my house. He said he would make it all go away if I delete my review. It's so insane to me. Said he will destroy my life over $375.

I requested information on my condo in Columbia. I needed help as I am remodeling. I called four…read moredifferent companies and QSP was the most helpful. They spent a good amount of time answering questions and were easy to work with. I communicated with 5 different people including the owner and everyone was polite and professional. The best part was the the work was done on time and at a very good price. This company goes out of their way to treat the customer right! The work I needed turned out fanatastic! Don

Lucky to get a star. My general contractor used this guy to install the water heater. As you can…read moresee by the heating coils, they must haves burned out one and replaced it, but both ended up burning out, as you can tell by looking at them... these have only been used for a month. The water heater was missing parts on top, showing that he clearly didn't follow code or care about his work.

If you are seeking a home improvement contractor, NYSA Construction is the only one…read more I was looking for a contractor to repair my wooden, backyard shed. Performing the work myself was a task I surely did dread. Although I made many calls, sadly, I received no response at all. I was about to give up, thinking I had the worst luck. I then saw an advertisement for NYSA Construction. I am delighted to say, when I made the call, they came out the following Monday. Project Manager Jason Fangmeyer promised to submit to me an estimate that would fit my budget. He said, "Yes, indeed. I know what you need." He took the time to explain. He promised he could ease my shed's pain. He said he would replace the shed's rotten wood. He promised that he really could. When I received the great estimate, the work I did permit. I knew it was Jason Fangmeyer I would hire. The price was right. Jason promised I would find his work quality to be a sheer delight. Jason and his men arrived at the promised date. They were not a minute late. The company's men did a great job. They are not slobs. They take pride in their work. They are no jerks. Their work is neat and clean. They gave my shed a nice sheen. I want to tell you; Jason and his crew made my 45-year old shed look brand new. NYSA treated my property with respect. Therefore, I will definitely keep the company in mind for my next home improvement project. Don't be lame, I suggest you do the same! Call NYSA today!

Don't touch this company with a ten foot pole especially for a bathroom remodel. The workers only…read morestay until 2-3pm each day, they don't come prepared so there end up being multiple trips and breaks. Because of this the work took longer than quoted I was out of a shower in a single bathroom home for an additional week, paying for a hotel room to shower. I found multiple areas of missing grout that had to be filled in with caulk since the grout had dried. The sink leaked right after instal. The bathtub drain wouldn't close and the worker informed me they didnt think it would close when they installed it but they didnt check or tell me. They had to come back not even a month later to re-caulk the bathtub because it had cracked. The bathtub caulk has cracked again, and i've found cracks in the grout of the floor tiles now. I finally took a bath for the first time and I woke up to a giant wet spot on the ceiling in the room below the bathroom the next morning. Hopefully they can figure it out and fix it but never again will I be using them.

They did wallpaper for us, but it wasn't primed properly so it's already gaping a year later. The…read morewallpaper was installed such that the flowers don't line up, so it wasn't done properly.

Please please please hire them for your next project! They are very honest and professional. We…read moreappreciated how they wanted to do what's best for us to keep the problems from coming back. Our ceiling on the first floor had severe water damage from a leaky shower upstairs. They sealed our shower and replaced the damaged drywall. The ceiling looks better than it did when we bought the house lol! They even used some scrap pieces to patch up a mouse hole in our kitchen. Going the extra mile is always appreciated! You just can't beat their prices! As a young couple, we have been ripped off by other guys who know we don't have much life experience to know how much things cost. Thank you guys for the honesty!!!! Communication was spotty at times, but it probably was the fact that they were communicating with me on this app but had my husband's phone number. Things just got lost in the shuffle. Thankfully, we didn't have plans so I was home all weekend for when they did come by.

As a business, customer service is a pillar of what separates the good ones from the bad ones. When…read morean agreed upon date and time is established based on the availability of the customer and business both are expected to honor it. Unforeseen circumstances may arise but when that occurs communication is essential. Everyone's time is valuable. That did not happen with this businesses. The agreed upon appointment was not honored, no reason was given, no phone were calls returned. Ive always given businesses the benefit of the doubt but in this case the poor communication and lack there of, squandered that.

Horrible experience: had a leaking hose in faucet in kitchen, plumber came identified that need…read morereplace entire faucet. Ok, he offered buy at Home Depot , ok - I did not have a car to follow him as he proposed. Ok/ I trusted him and thought that he will buy appropriate item with reasonable price and show me receipt that I should reimburse. Never happened, he purchased the most expensive faucet with soap dispenser installation that I dint have a hole for it and this increased price for faucet, i have never seen receipts and in the final bill he identified totally different model and brand that he Installed. When I look at price he put price that model that has not installed he installed cheapest and bill me more. also, when he wanted to turn off valve to stop water for entire house / our valve located too high near by washing machine . He did not ask for ladder he suddenly just jump and sit on top of washing machine glass top that shocked me it could be broken / pipes smashed ? What a heck ? After I put a ladder. When I called i specified at receptionist what's included in 120$ per hours she said everything?, but in practice they will bill you 60$ travel time. When i tried to talk to manager about price and brand difference for installed faucet she attacked me was very rude with inappropriate behavior to the customer. for 30 min real job time cost me - $556 for 2.5 hours 300! plus expensive faucet 256 $ - just for a simple installation kitchen faucet. Reasonable, isn't? Hell no. You can see in attached photo the real Delta product that was installed and MOEN Brush NICK brand in my bill - do not match in real life. Again why I need a faucet with a soap dispenser? to where should I put this Soap dispenser which soaked my money? Right now, I have this cheapest faucet, no promised warranty for this job / because woman manager screamed to me that I have never ever called again and never ever used this company for the future. A first time in the USA, I have a deal with a such rude, dishonest and cheating management and company. Your response to BBB request is more inappropriate than expected. I did not called you 10 times in 15 min - lie, and I have all recorded conversations with you where you attacked me and I just listened you and even could argue wiht you. I have proof of it and also can testify. I just want to know why invoice doesn't match with installed brand model and why plumber purchased the model with soap dispenser that cost more than simple faucet? Also, If you will attack like this all your customer who wants be invoiced correctly) you destroy your bussiness by yourself, wihout any help.

Whoo hoo! While searching for a plumbing company to replace backflow preventers, we discovered this…read morebusiness with the help of Yelp! Collins & Sons gave us a free quote via Yelp Messages and serviced us quickly after agreement. Daniel C. was very communicative in transit and also clearly explained the work he accomplished. He completed everything as promised and even went above what was needed as he cleaned up some misc. issues left from the builders. He also gave us the needed receipts and documentation to satisfy a home inspection response - very professional! This business is legitimate, trustworthy, and very responsive. It was also a bonus to learn that we were supporting a family-owned and operated business!

Daniel came out and diagnosed my issue quickly and at a reasonable rate. He is very knowledgeable…read moreand a hard worker. I highly recommend this company for any plumbing needs!