I came in today around 10 AM with my sister and best friend, genuinely excited to try your café after reading such positive reviews. Unfortunately, our experience was anything but positive--and I left not only disappointed, but honestly, upset and angry.
From the moment we arrived, the experience was chaotic. The line was confusing--no clear start or end--and no staff present to offer guidance. Still, we were patient and got in line, reading over the menu we had been looking forward to.
As we approached the counter, I noticed a poster advertising a salted caramel drink. I ordered a small iced salted caramel latte, only to have the girl taking our order turn around and ask another employee if it was available. The second girl replied "no," and the first turned back to me with an annoyed, almost disgusted expression and snapped, "No." No apology, no alternative offered--just attitude. Then she gave me a nasty glare.
Trying to salvage the moment, I ordered a small caramel latte with oat milk. While ordering, I politely asked how many shots come in a small latte--she ignored me. Once she was done and asked for payment, I asked again. She mumbled "two," clearly irritated, so I requested an extra shot to make it three. She added it, still glaring. We paid--despite the cold, rude demeanor--and waited.
When I was handed my drink, I could tell immediately it was wrong. The color was far too light. One sip confirmed it: it was disgusting. There was no caramel flavor, it clearly wasn't oat milk, and it barely had any ice. It tasted like someone had made it with indifference and no care at all.
I went back inside to kindly address the issue--but the moment I stepped in, I was met with more glares. Not one person acknowledged me. One of the girls was wearing pajama pants--which is shockingly unprofessional--and the one who had taken my order had a very visible hickey on her neck. Again: not professional.
I stood by the counter, hoping someone would give me the courtesy of a few seconds to fix the mistake. But all three girls walked by me--multiple times--without a single word. Just more glares. I stood there for 5 minutes and not one of them bothered to ask if I needed help.
I was in a rush and had no choice but to leave--with a $7 coffee I couldn't drink and ended up throwing away. But honestly, the worst part wasn't the wasted money--it was the way I was treated. I have never felt so unwelcome in a business. The staff looked annoyed to be there, acted like customers were a burden, and made zero effort to offer even basic customer service.
This wasn't just bad service--it was disrespectful.
I'm beyond disappointed and genuinely upset with how I was treated. No one should leave a coffee shop feeling this unwelcome, disrespected, and frustrated. You've lost a customer today--and I hope this message prompts some serious reflection and accountability. read more