Russ Yusenko was my agent when my family and I lived in Western MA. he was always super helpful…read moreand made you feel like you were his only client when in fact Ormbsby is a very popular insurance agency. I really love the fact you can get your license plate right there in house without having to go to the registry. Today I had to call and get a title from an old trailer that I had in MA and now living in CA. I needed to get a title since moving and accidentally throwing out the title with the trash Russ was able to go into his computer and go on the dmv website and order me another one. He went above and beyond. I had other agents in this agency do similar things to help me out throughout the years I can't say enough good things about the entire team.

Ormsby Insurance is the BEST insurance company I have ever dealt with. When we were searching for…read morea homeowners policy, not only were the rates great, but the customer service was even better. Our agent provided us with multiple options and laid out the exact price for everything. Likewise, when I moved my auto she provided me with an apples to apples quote for my old policy, suggestions for updating my policy, and the exact differences, in price and coverage, between everything. She was fantastic! I have never had such a great experience buying insurance! I highly recommend this business.

Best insurance agency around. They know their way around the insurance business and always help…read moreyou get the best rates. Brought my insurance down over $1000. I recommend them 100%

Carlos Rios one of the best I've ever seen in my life. He took care of me give me the best…read moreinsurance. I would definitely come back to see him again, and again, he deserve 10 stars. please call go see him if you ever need insurance for anything.

From the owner: Our specialty is customer service. At FR, the insurance and benefits group, you are more than a…read moreclient; you are your family. We love to help those who not only need insurance but also need help understanding how insurance works and why it's important to be covered correctly.

Extremely helpful staff. Very efficient and knowledgeable. I was able to obtain my paperwork and be…read moreon my way quickly.

From the owner: As a full-service independent insurance agent, we're here to cover all your insurance needs…read more There's more than just a voice on the phone. There's always a friendly, local customer service person ready to meet you at Goss & McLain in downtown Holyoke. For over 125 years, we have always put people and relationships first. Over 93% of our customers continue to renew their policies through us year after year. In addition, our staff members have been with us an average of 13 years. This mean Goss & McLain is more than an office, it's a family of dedicated professionals working together to help customers. We take great pride in their loyalty and believe that continuity of relationships and outstanding service are what sets us apart.

I had been a happy Allstate customer for 5+ years before I moved to the western MA area and…read moreswitched to this agency. I called to set everything up at lunch time, which meant that I got a good hands customer service agent (the office completely closes for for an hour for lunch every day). He was very nice but made a mistake switching my policies, when I tried to get John's agency to help me correct the problem I had nothing but issues. First I had two of each policy, then I had no policies, then I had only renters. All the while I was driving my car around thinking that John was taking care of it. He never did. Plus, the people in his office are rude, impatient and have no business being in a customer service related job. I was so aggravated by this experience that I've abandoned Allstate altogether for another company that has better customer service. Stay away from this agency!

I received a sales call, in violation of the state and federal no calls, promoting Allstate auto…read moreinsurance. When I feigned interest the caller offered to transfer me to my local Allstate agent, the agency of John P. Slosek. When the caller attempted to make the transfer, I stayed on the line long enough to hear tat he was indeed calling the Slosek agency. Be advised that this agency hired an offshore call center to violate the no call laws for them. If you're looking for an insurance agency that doesn't obey the law, this is what you're looking for.

Great service, great advisors if you want to invest, want to have an insurance for yourself or a…read morelove one and tax services.

Not happy at all. In less than 6 months they want to do aNother video wellness check with me?…read more Isn't that what my doctor is for? How much does it cost to have a nurse practitioner do this call with me? Today I tried to refill a very basic prescription for a steroid ointment I use for my eczema. I was told I have to see my doctor for that. What??? When I first signed up there was a vague message while I was on hold about $100 worth of free stuff but no further info. When I got a human being on the phone I asked about and it and he was like "oh yeah you can sign up for it online." I sign up and indeed it was $100 bucks you could spend online mainly for OTC health products and some food items. Most of the products were crap - overpriced knockoffs. Where is the money for that coming from? I could have done better using coupons and watching for sales at my local stores. Before CC I was really happy with how my care was being dealt with. I went through the cancer thing four years ago and it was easy peasy. Now they can't deal with my skin rash?! I am NOT HAPPY.

I enjoy having Arbella Mutual insure my car. The service is great, and my price is fair. I have…read morerenewed with them for the past four years and have not had any issues. I was in one accident years ago that was taken care of with relative ease. I say relative because cars crashing into one another is never an easy process. When insuring a car in Massachusetts, I would not hesitate to use Arbella again.

I have paid this insurance company approximately $500 a month for the past 15 years or so. My high…read moreschool senior son was pulling out of the school parking lot one afternoon got into an accident which they did not investigate thoroughly or they would've realized the other driver was under the influence. In any case, they are dropping us completely because he is "under 21 and has either an accident or a ticket "which I find ironic because insurance is supposed to help you in hard times not drop you. I do not recommend this company to anyone. Their morals and lack of humanity is shocking and disappointing.