Irie is the best. Thank you for taking care of me! This is the best Massage Envy in the south Florida area.

AFTER 3+ YEARS IM CANCELING: I have been a loyal customer here for 3+ years, but I just can't keep dealing with their rigid rules designed to trap you, they want to squeeze every dollar out of you, the lack of upkeep inside (I'll let you imagine), and absolutely zero flexibility with their "policy." This is a massage place there is no policy, figure it out. You run a subscription model, keeping the customer active is the only thing that matters! I was trying to do something nice for my mom and girlfriend by giving them both a massage or facial. They let me do one (with paying the fee of course) and I'm happy to pay the $10 fee, whatever -- but you would think after multiple years of paying for this place, a loyal customer can be allowed ONCE to gift an extra one of their already paid-for credits. I even made a simple, reasonable request to the manger since it was the start of a new month and I didn't transfer a credit last month: can you make a one-time exception? All I got was a her lazy corporate script -- "you can do it next month." Honestly, in a world where people are canceling their memberships and this brand and locations ratings are declining, you'd think loyalty would be rewarded or at least given a one time exception to give them even more money in transfer fees, Nope! Please find a different brand & give your nice money to a place that actually values their customers & loyalty. Massage Envy Brickell is not it, the rules are only designed to trap you into to building up credits so you feel locked in. Buy a one day massage if you feel the need to support lack luster customer service. I will be using my remaining credits and canceling my multi-year membership. It's the principle. read more

Stay away!!! In 2022, I signed up for a 6-month membership at $80/month, which I paid and used without issues. When the 6 months ended, the receptionist offered to let me "keep the same price." I specifically asked multiple times whether this meant an ongoing membership with automatic monthly charges. I was clearly told NO and that I could cancel anytime. Fast forward to 2025 -- I discovered I had been charged every single month, despite using the service only once in three months. When I tried to cancel, they: * Refused to provide service because my card was temporarily blocked (I had ordered a replacement and informed them). * Sent me cancellation paperwork stating I could only cancel if I was physically ill or had moved more than 25 miles away -- which directly contradicts what I was promised. * Said a manager would "review" my request and call me, with no clear timeline, while continuing to charge me. I have no active contract since 2022, yet I am being trapped in ongoing charges with impossible cancellation requirements. This is deceptive, unethical, and feels intentionally designed to make cancellation difficult. I do not recommend this location or Massage Envy in general. read more

I had a 3:00 pm appointment, arrived 10 minutes early, and was left sitting until 3:35 pm before finally being told that Audrey was late to work. No one communicated this to me beforehand or offered any explanation during the wait, which is completely unprofessional and a waste of my time. I would not recommend this place based on my experience. The only person who showed any level of professionalism at this location is Ashley. read more

They are scammers. I had medical issue, I wasn't able to attend anymore. THey kept on charging my credit card, they misled me by sending incorrect email address to send medical documents. I sent documents, attempted calling them for 5 months because I couldn't walk.... They ignored, misled and kept on stealing my money. Don't give them cc..... read more

I have been a member of Massage Envy Brickell for over 10 years. By far the best salon for massage and facial treatment for general well being and for any or most medical requirement massage and or facial- check with your doctor first. I have sciatica and their massage therapists are trained to assist with this often very painful condition. Madelayne is my regular excellent massage therapist whom I highly recommend for her friendly, vast expertise, care and treatment during my sessions. Yenny is my regular excellent esthetician whom I also highly recommend for her friendly, vast knowledge of skin care and gentle touch throughout. I always leave with a relaxed pain free Friday /weekend feeling any day and on going glowing skin . You will not be disappointed. read more

Unfortunately, this is the worst massage envy I've ever been to. From the Parking situation to the poor customer service, it's all around the worst. I've been trying to make a facial appointment for over a month after they cancelled my initial appointment, i've been unable to book again because the aesthetician only works mornings when everybody else is working. They are not accommodating whatsoever to their clients. Don't bother with this location, you can do better. read more

great massages, way too expensive and they have this thing where you HAVE to have a membership for 12 months. you can't even cancel. tbh that was the thing that is steering me away bc 100 dollars a month for something i don't even use often is ridiculous and i wish i would've known before. would NOT have signed up read more

Been a member for over 10 years. Therapists are increasingly horrible. Sheets not changed between clients. Run late. And the small waiting room seating... really? Got a Cuban man who asked where I was from. Once I said Vz, the whole session he talked about communism. What happened to this place? Wish I could get my money back for all the unused sessions I have. I dread going. read more

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BEWARE! I was a member for 6 years and now that I lost my job and have fallen behind they won't cancel or Freeze and continue to charge me. They keep calling every week And I pick up to see if they finally canceled but it's to ask when I'm going to pay. I kindly tell them again I can't pay until I get a job so I rather cancel or freeze and they say I have to bring current to cancel. I have never heard of a membership that can't be canceled and they refuse to freeze my account to prevent more charges. Shame on you Massage Envy to treat an old client like this SO BEWARE! read more

I'm sure there are great therapists here, however I just wasted an hour of my time and my pain is still there. I specified when I called to make the appointment, in person at the desk when checking in, and then again to the therapist in the room that I came in because of my lower back. Not once did she touch my lower back- it was only my shoulders. Q - when checking out I told her this and showed her the time. My massage had only been 40 mins rather than 50. Nope - She did not offer me any sort of consolation but was only concerned with if I would be coming back. That is a really poor business model. The front desk was apologetic, but again - did not offer anything after I told her that I just wasted my time and I wasn't listened to- and that i just paid for a service that was 10 minutes less than the time i was supposed to receive. Their whole motto is that the hour is "all about you" (in my case 40 minutes I guess) but I didn't have anything done according to what i asked. One upside was that she gave me a nice facial massage at the end. Either way, the service was rushed and there was no knowledge behind it. Just rubbing. I think any untrained person could have done what she did. And it didn't help that at the end, the front desk was just concerned with any potential commission she was going to make off the sale of a pack or membership by still suggesting I come back there once a month for another service or to buy a pack of three ... I paid in full and left a tip because I do not want to mess with anyone's livelihood but this was extremely disappointing and at the very least should have been offered to come back for a massage with someone else or given a discount. read more

Do not sign the contract! I didn't even know I had signed one, I felt tricked into it and was not informed that I will be automatically charged for the next 12 months and unable to get out of it. Every time I try to call them I wait on hold for 30 minutes just to be hung up on. Waste of money and the facials aren't even good read more

I come here a lot it's a good place. The bathrooms Are always clean and the staff is friendly. I've tried so many of the massage therapists here they're all great honesty. Never had one that I didn't like in the past year that I've been coming. Sometimes they're busy and it's hectic but overall the staff here is very nice & attentive. read more

I highly recommend getting your facials done at this location with Joanna! She is so sweet and she makes my facials so comfortable. Also the estheticians are very knowledgeable when it comes to skin types and skin care if you have any issues that you want to change in your skin I recommend to book a facial with Joanna so she can enhance your skincare routine like she did for mine. read more

Solid massage, quick service by the receptionist. The older pretty lady with the short hair with a unique name was very nice. She got a great smile and genuinely nice to let me in last minute, a much needed massage before my dinner with the hubby. She made my day! I'll come back to look for her again. It's located upstairs of the plaza by Blue Martini. Prime location in Brickell. The waiting area is super small and cramp! It's uncomfortable feeling before your massage! Which you come here to relax! 6-8 ppl in the room is super claustrophobic! I decided to stand outside instead. I got a solid massage. Then they tried to up-sell you to sign up. I declined that I was traveling. They kept pushing it. But I said NO. I understand the corporate makes them do their job. Nothing personal, but it's hella annoying at time. The staffs surely listened to corporate and they do a good job though. Overall, I would come back again because of the prime location in Brickell, where my hubby and I usually stay. And I will just happy to decline to sign up again. I DO NOT like commitment to sign up anything that with a few pages of contract, unless my attorney is next to me HA. Being engaged for 4 times it's not a joke! HA! I like to sign up on my own term when I want! That's all! read more

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I had a 60 minute facial with Joanna and she was amazing!! Every part of the facial was relaxing and informative. Joanna was everything I could've asked for in an esthetician and I will definitely be returning to her. Overall a great experience. read more

Do not go here they charged me for a session yesterday then today when I went to use it they said it was already redeemed and recharge me call security to make sure to leave and then called the cops if this is the experience you want then don't go here. read more

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UPDATE: Great example of TERRIBLE judgment and greed. After receiving a bad review instead of applogizing/trying to make it right you instruct me to go to a website, retype the message to help Massage Envy perform efficently? Seriously?! You realize you already owe me the time & money I've invested for what I thought would be relaxation? You're a million dollar company with endless access this is how you address your issues? Would you guys like me to drive you to work? Bfast in bed? Pls tell me what would make your life easier. Im dying to know ORIGINAL REVIEW: SUPER pushy sales tactics, unreasonable obsession over ID upon entrance, procedural bs and poor management make it a TERRIBLE choice for self care or relaxation. Had a couple decent therapist but cant go back sorry. read more

Ayer tuve la hermosa experiencia de un masaje delicioso con la especialista Nahomy me encanto su servicio su experiencia y su buena vibra.... Tienes unas manitos Bendecidas 20/10 read more

Services from massage therapist were excellent for me & my husband. However, there is a suggested chart for tips, and when I was asked what I wanted to leave for a tip, I said it out loud and a manager frowned and pointed at the suggested chart. This is a tip, a voluntary extra payment for the services rendered. DO NOT SHAME CUSTOMERS ABOUT WHAT TIP THEY VOLUNTARILY WANT TO GIVE. We are members and pay a member rate, and I'll be darned if we get bullied or shamed into paying 50% of our member rate for a suggested tip. Don't let them bully you. Give what you are able to give and want to give. read more

Rainier is absolutely amazing. He is the best massage therapist I have ever experienced.

I love my massage envy membership ! I go there 2-3 times a week ! And it rlly helps me relieve my stress , the girls at the front are always so sweet and helpful, it doesn't matter what therapist you've used i've never had a bad massage there ! read more

Love the relaxing 90-minute massages followed by a hydrating facial. It was good to see my massage therapist, David's name on the Massage Envy - Brickell "Employee Of The Month" Board in the Quiet Room. Always a great experience!! and SO many benefits from therapeutic massage! read more

Massage Envy - Pamela pointing to the Employee Of The Month Board - Massage Therapy Near Me - Miami, Florida

First the good - I have had an 2 excellent massages at this location. Unfortunately that particular therapist left. I have had and excellent stretch with another therapist. And I had a very good chemical peel with a very experienced and good esthetician. Now the diappointments - THE PARKING is not easy, it's Brickell. THE SERVICES -I had one therapist who did not speak a SINGLE word or English and after 10 minutes I stopped her, got dressed and walked out. If you cannot communicate with someone working on your body it's just not good. I have has other massages that were just "meh". About 8 in total. Plus I found the massage oil/lotion to smell weird, and kinda rancid. CANCELLING MY MEMBERSHIP. I sent in my filled out form on March 24th. I had not heard back so 6 days later I called and was told there was no manager in. I called more 4 times over the next week and each time I was told the manager would "be in later" or "they were at lunch" or "they had a family emergency ". I finally got a hold of a manager on April 9. 12 WORKING days after the form was sent. First she said that she never received it. Then she said she found it but that it was still "pending". Then she said it takes 7-10 working days to process. I reminded her that it has been 12 working days already. Im totally frustrated and hope to be done with ME soon. By the way, I was a member at ME in another city for a year and was happy, but I moved away, so maybe it's just a Miami thing. read more

Been using this place since 2019. I don't hate you but you have dropped the ball so many times. Today I cancelled my membership and saved myself of future headaches. read more

It blows my mind how massage envy is treating customers right now with covid going on. I called to cancel my membership due to financial issues and being uncomfortable getting a massage anytime in the near future because of the virus. I spoke to Angel, the spa consultant, about my options and she said I could freeze my account for 3 months "which is their covid program". That's not a covid program, this is something that has always been in place before coivd was a thing. Almost every major corporatation is doing something / making exceptions to help their customers during this time and massage envy has only paused payments while they were closed because legally they wernt allowed to charge while being closed. I do not recommend going to this place and especially do not join the membership program. Every other membership based model gives way more power to the customer. You might as well be signing a enterprise contract for a business or a getting a morgage. These people don't see you as guests, clients, or customers, they make you a slave to your contract. read more

Highly recommend Claudia for you facial needs she is always update on the latest treatments and also gives an amazing massage!!!! My skin after every facial is so good and smooth When you walk in you are greeted warmly and the aroma also put you at ease they offer various complimentary hot tea and water read more

Massage Envy - Waiting room with some hot tea #zen - Massage Therapy Near Me - Miami, Florida

My favorite and go to spa for facials. yes, FACIALS. I don't even come here for the massages lol. I mean I can, but I became a member to do my facials here once a month. The estheticians are always right on time and very professional. They have Dr Murad products which I use for my daily skin regimen, and I 100% hands down recommend using Murad products. I use the hydrating toner and 30 spf anti aging sunblock moisturizer. Both of them have saved my life. Anyways, they are very nice and attentive at massage envy and have the place very well kept and organized. I truly am happy to be a member here, and I believe my skin has benefited from the facials I get here. They also have amazing prices if you're a member, and also have chemical peels and microdermabrasion that you can add to the service. Definitely recommend ! read more

I read this location's YELP reviews before going in today and deciding to add a facial to my visit for the first time. I'm just returning to Massage Envy post-pandemic and have credits to utilize. I thought maybe things had gone south based on the reviews, but that's not at all the case. My experience was excellent - from the moment I walked in and for both services (massage and facial). Chris B., the manager, was working the front desk and was warm and welcoming when I arrived. I was taken back to the waiting area for only a minute before my therapist, Rainier, came to walk me through. Rainier was wonderful, professional, and thorough. He asked how he could help to begin, listened, and provided attention to the areas I noted during the massage. I require a deep pressure and he was in tune with where the need was in my muscles. If you're athletic or experience stress tension, I highly recommend Rainier. The massage was the full 50+ minutes (60 minutes minus dressing time and brief consultation). I've also seen Iliana in the past and she is equally excellent and attentive! After my massage, I returned to the front desk where Chris, the manager, pleasantly greeted me, checked in on my experience, and then walked me through to the facial side of the spa. He offered me cold water as I waited and was just so friendly and accommodating. Jennifer C., my aesthetician, was friendly, clear, and professional - clearly she takes pride in her work (as does everyone I encountered on this visit). Jennifer, talked through my skin care concerns with me, discussed her suggested approach, and shared with me the process to come and a bit about the products (e.g., fragrance free, dermatologist grade). During the extractions, Jennifer was communicative and thoughtful about the pressure and discomfort that is to be expected - she checked in with me through the process to make sure I was okay. I highly recommend seeing Jennifer for your facial at this location! She's definitely the aesthetician for me going forward. I finished up my services, used my credits, was able to add gratuity and had a nice conversation with the manager before leaving. No one pushed any products during my visit and Chris happily and thoroughly answered my questions about how my credits would be used for a 90-minute massage (for example) or for a stretch session added to my massage - answer: the credits can be used, and a 1/2 credit will be deducted for a 90-minute. He also was super helpful about how a gifted massage would work if I wanted to give one to my husband. Truly, a great experience on a Sunday morning! Everyone was so welcoming, friendly, and professional. I don't usually write Yelp reviews, but thought it important to share some positive feedback and info for those who might be on the fence after the lower reviews here. Hopefully, you'll have a pleasant experience and receive the care you're looking for! read more

The front desk staff and lady who did my facial were very nice and professional. My rating is based on the details. It's cold in here, the chairs in the waiting lounge are worn and vibrate due to the loud music from a nearby business. The "soothing music" in the room was loud I'm guessing to drown out the even louder air conditioning. While done in a polite fashion, you are being sold on everything from their monthly programs, extra services, and products from start to finish. It felt more like a business that needs a refresh than a relaxing spa experience. read more

This massage Envy location is the worst!! I have been to several Massage envy locations throughout the country and this is by far the worst and dirtiest location i have ever been to. While i was getting a massage i open my eyes and saw a roach roaming the floor! The room smelled like dirty socks and bed sheets seemed to be dirty, i even noticed the pad that you put your face on was not switched out from the previous customer because it had makup on it and had to point it out when she came back to the room. The girl giving me the massage started complaining about the owners telling me that the owners are cheap and that they don't care about the customers, they make their own policies and don't follow corporate rules and that all they care for is the money and that they are always trying to screw people with their contracts. Wow, the owners of this place need to go to hell if this is how your own employees talk about you. Clean this place up, its unsanitary and smells bad! Don't go to this place, everything about this place including the massage and customer service sucks! read more

I am very surprised about how many bad reviews this place has. Although this is not a 5 star spa, massages here are very good. I tried Doris and she is really amazing. Front desk staff is also pretty nice, no complaints yet. I also tried their facials and are also very recomendable. Good for the money! read more

Great experience top to bottom, head to toe. Massage Therapist Doris gave me a new body A few weeks ago... Chronic pain in my shoulder seems to have disappeared! Got a massage from Brad two weeks before that and it was also amazing... fell asleep twice! Highly recommend both this Massage Envy location and recommend Doris & Brad personally! Going to keep up my every-two-weeks massage regimen for sure! Keeping up my self-care regimen as often as possible with my busy work schedule, I had a facial last night with Katherine... wonderful!! Super relaxing & my face looks so clean and beautiful this morning. Katherine has a lovely touch (even through the extractions LOL), created a custom experience for me, and was very informative about the products she used on me and why she used them. I hope I can keep this up at least once a month! read more

I am disappointed with my massage today. My therapist cut my massage 7 minutes short, had long nails which frequently dug into my skin, used heaping amounts of oil, kept massaging me in areas that tickled me even though I asked her to stop and would transition from using high pressure to no pressure at all. The only reason why I'm giving my experience 1 star is because she was sweet. When I communicated this to the front desk, all they told me was that they wouldn't match me with this therapist for future massages and they would let her know of my concerns. Considering I'm a member, this also felt disappointing. read more

Avoid this place at all costs! They make it impossible to cancel your membership as you will forfeit all accrued massages in the process. Also, don't bring any guests using your credits as they have undisclosed fees and will do a very obnoxious and embarrassing hard sell after the massage. read more

With COVID I got stuck in France and I tried to reach out to a a manger for TWO months. Whenever I called no manager was here, to the point that I had to contact corporate. Corporate didn't help either, told me that someone from the location would reach out and they never did. Two months after I am now back and got an issue with a massage therapist who is absolutely the worst possible ever therapist, and probably never did a massage. Same issue; still waiting for a manager to contact me. This place is a JOKE. read more

Lili is awesome! This lady has strong hands!!! If you want deep deep, she's the right person for it, but she can also go lighter if you tell her. She also asks questions during the massage to see if the pressure needs to be adjusted. read more

The reception lady was simply too aggressive. Amazing massage, great atmosphere, but not the sales pitch out of which you can get out only by turning rude. Will go someplace else next time. Respect my time and my "NO". read more

As a member for years,, I came in yesterday with back pain and wow! Marais ("therapist") was extremely unprofessional!! She walked out 3 mins into the massage for I simply requested to not use her elbow joint on the hip none for it hurts!!! She replied, well should we stop the session... I said no...I showed her the one spot and she could not even accommodate a simple pain request... My fiancé and her therapist also witnessed it... 5 mins later the manager said to come out front, and they proceeded to mention, she has hand pain...Really?? So why have her doing massages.... Systemic top down management and staff issues.... while some are very friendly, some are too relaxed to review the client profile prior to assigning someone with "hand pain." They still have not reached out to justify her behavior, but was fine to inconvenience the client with such hospitality. I am thinking to cancel my membership as no one followed up and I still have back pain, which is why I came!! read more

Do NOT go there. I have been a faithful ME member at Brickell for years so has my husband. The spa used to be really nice. However, the management and customer service is disorganized and horrible. I booked a 80 minute massage two weeks ago. (12:00 to 1:30) I arrived right before 12:00. I was told my massage was at 12:30. I was positive it was at 12:00. My therapist was on a break at 12:00. I entered the room and the therapist tells me we only have 50 minutes. I booked an 80 minute massage. The manager comes in and informs me that he called me in the morning and changed the time. (No message left) His excuse was the therapist was working too many hours. (They booked my appointment 2 weeks ago) Also, after much back and forth about it, I agreed to 50 minutes. The manager tells the therapist to do the full 50 minutes. He walks out. The therapist tells me to get dressed because she could not do a full 50 minute massage... WTH is this about... I serious would NOT go to the Brickell location. The therapists do not speak English, the place is disorganized, the front desk dirty. Not a good place to be. I am calling the owner as his S. Miami location is perfectly clean and run well. I am also reporting this to corporate. read more