I was a member for 6 years. It is hit or miss what type therapist you get. I had some great massages and some really bad ones. That's to be expected I suppose. But the manager, Janson, is an unfortunate disappointment. It was a while back I had asked him the details about canceling my membership.He told me point blank you lose any credits. He failed to tell me I had 2 months to use them. One day I had an accident that prevented me from calling in time to cancel an appointment. I was charged full price, not my membership price, from my bank account, not from the credits I had paid for to cover that day. I called several times to talk to him but he wouldn't take my calls, instead he sent a text of the policy regarding missed appointments. I consider it bad business to lose a faithful client who has spent $7000+ at your establishment over $130. Bad Management In my opinion. Needless to say...I canceled my membership and went elsewhere. I can't and won't recommend them to anyone. read more

Best facials on the planet Aimyia works magic we have both had facials before, but this was epic! read more

Massage Envy - Dacula - Massage Near Me - Dacula, Georgia

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I'm not a massage person but my lower back has been killing me so decided to give it a try. The young lady and guy at the front were very nice and helpful. Mary was my massage therapist and she did a great job of focusing on my lower back. Very impressed!!! read more

Massages are always the best. I must say this place has excellent customer services. I was in a dire need of a massage like I am for a vacation but do to Covid I had decreased a lot of things I normally do. This place does a lot to decrease the risk of the spread of Covid 19. First they require everyone to where a mask before entering and everyone is temperature check. The guest must wait outside prior to their appointment. All guess must complete a Covid screen questionnaire. After every guess rooms are wiped down with disinfect and of course the tables a changed and wiped down. They do there best to make sure they follow good procedures. My massage therapist did a great job with pressure I felt very relaxed afterwards. I definitely would recommend this place. read more

They are taking your temperature and you have to wear a mask before you can enter. They placed some chairs outside and limit the number of people inside. They are taking the rules seriously. Way to go Massage Envy! read more

Massage Envy - Dacula - They have a waiting area outside and they limit entry. - Massage Near Me - Dacula, Georgia

Andre has been doing my massages for years. In July of 2019 I had major surgery and had paralysis in my left leg, working with Andre has helped me regain mobility. He is the nice, funny and very professional. Great job Andre. The entire staff are also very nice. read more

The first time I went a year ago they were very nice and helped with my back issues. Being a teacher I developed some back pain from standing. After that I was interesting in doing a membership once I have been a few more times. They are great! The stuff is friendly I feel much calmer once I walk in and it is always clean. I tell everyone if they need to go to a massage envy to go to this one! read more

Bad customer service! Management needs to be trained in customer service...I had an appointment and was told only after getting there and checking in that my service was canceled due to therapist being ill. Now I understand that things happen but common courtesy wasn't given, a simple call would have been enough. The (Manager) had the audacity to tell me that it cost me nothing so he didn't understand why I was upset after getting there and my appointment was canceled! Like my time was worth nothing. Taking time off work was worth nothing! Last I checked no work no pay... he went a step further to say not to book a 9am appointment if I didn't want this to happen again.... Well....if that is the case why have the time available for appointments!!! read more

I was talked into signing up for a "Wellness" plan. The details of the plan were summarized very quickly when I was still in a post massage haze. The plan is a rip off. $ 80.00 per month and all you receive is one service (massage, facial, stretch) per month. But, the regular price for each of these services without the plan is less than $ 80.00. As I signed the agreement, I was going to chalk it up to a learning experience until my mental health issues have come into play. I will not go into the details, but the franchise owner has refused to allow me to cancel the agreement, even though there is a clause that allows the company to grant a cancellation due to extenuating circumstances, at their own discretion. I will not go back to this location, if I go back to this company at all. read more

I have been going to this location since they opened. I try to go once a month but that doesn't always happen with my schedule. I have gotten to know the owner and he is very kind and fair. I saw a review saying he was racist. I can tell you standard protocol is if you miss a massage for any place and you don't call and cancel is you get charged for that massage. Especially, when other clients are desperate to get in for a massage. I understand some therapist are harder to find appointments with than others. Some clients need specific days or times due to their work schedules. I can say Jansen has a daughter but she is not old enough yet to work. The gentleman that was rude was being rude to an employee. That being cleared up as a long time customer who's husband is one who has a hard time getting those appointment's with certain therapists appreciate this policy. Yes we have both gotten busy and forgotten we had an appointment and been charged as we should. We felt horrible that it cost the therapist at least tip money. read more

I don't get the negative reviews on here... I've been coming here for about 5 years now and my massages have always been great so.... Cari did my massages for the first three years, but due to a change in her hours, I can't make it in time - but my wife's been going to her for three years and she's GREAT!!! Now I go to Lauren and she's been perfect as well! I broke my neck in a freak accident in February and needed physical therapy twice per week and massage therapy once per week and Lauren has just the right amount of pressure. I was disappointed when this location was bought out be another company and they got rid of the frequent massage points that used to get customers free massages - it wasn't just that they got rid of it, it was that they didn't tell their loyal customers it was gone. Also, the cost of the membership and extra massages has increased, but that's expected after 5 years so.... On that too, it wasn't something that was communicated to us, the charge on our credit card just went up. Overall - I'd give it a 92/100 - rounds to 5 STARS! read more

I have no issues with the quality of the therapy here. I was there the first time with lower back muscles that just wouldn't relax. After the first session there was big improvement. A follow up session got me back on track. A few months later a similar thing happened with the same good results. My mistake was becoming a member. It required a year long commitment. I went ahead and did it in spite of some reservations. The issues started when I decided to cancel. They wouldn't do it over the phone. That's fine but they wouldn't do it via email either because they are apparently Luddite's. They insisted that I cancel in person which meant an hour out of my day in round trip drive time. I was more than a little annoyed. Three weeks later their bullshit continues with ANOTHER ding to my bank account for membership fees that they no longer have permission to make. I've stopped payment through my bank but I'll be calling to give them an earful real soon. read more

I am a regular and always greeted with kindness. Also love front desk remembers who I am when I walk through the door. Jessica always focuses on the areas I need to hit. I do monthly for muscle spasms and I do not get them as often now. Jessica knows a lot about the neck area as well. Highly recommend! read more

I rarely post negative reviews, but I hope this will help at least 1 person save their hard earned money. My wife and I scheduled a 1 hour couples massage for 5 pm. We didn't get called back until about 5:05, then getting undressed/starting massage was about 5:10. The massage was over and we were getting dressed at 5:55. I'm not a mathematician, but that doesn't add up to a 1 hour massage. For the massage itself I asked for firm - the pressure throughout the entire massage was literally equivalent to my 3 year old nephew giving me a "massage". The staff was nice so this review is strictly on the massage itself. After spending close to $200, I literally felt like I was robbed at gunpoint. I've given myself a better "massage" by rubbing my back against the corner of a wall. For a place named "Massage Envy", I certainly envy those who got their massage elsewhere. Complete waste of time and money - spend your hard earned money somewhere else! read more

The customer service was terrible very conniving people. They don't care about your service they just want money. Trust me they smile in your face and the whole time they are witty. Enrique was great as far as my massage. But the owner himself is a very dramatic and confrontational omg he was literally acting like a female. It's crazy but he got the right one trust me. I would not recommend coming here they pressure and con you with membership it's annoying. If you don't have anyone at home to rub you then I can understand why you would come here. So mediocre and a joke. Save your membership money and buy you a massage chair trust me you will get more bang for your buck. read more

Please AVOID this place at all cost. The therapist are great. I really enjoyed the massage but the manager and his daughter ruined it for me and I will NEVER return. My wife booked me a massage and I ended up missing the massage due to my hectic schedule. However, I called about 45 minutes after I realized that I had missed my appointment. The girl(His Daughter) on the phone was rude from the start and told me that I would have to pay full price for a massage I did not receive. It really pissed me off because I was nice to her from the beginning. When she said that, I got upset and demanded to speak with the manager(Her Daddy). We went back and forth and she hung up the phone in my face. I went up there on yesterday(04/17/23) because my wife had booked a second massage so I initially had a total of 2. The massage was great but I guess her Dad had a bone to pick and he came out of the back upset, like he wanted to do something. He told me that I threatened his daughter and call me violent. I was really caught off guard because I was happy with the massage and I was about to leave a tip. He and I get into a huge argument and I literally had to cuss his punk Ass out! He said that I threatened his daughter and then he said she wasn't his daughter but a employee. I honestly don't know what the hell they got going on. But he kept saying that I threatened her and I was like, that is a BIG LIE. I honestly felt like he thought I was violent because I am a African American. He is obviously raciest and unprofessional and I will tell EVERYONE I know not to visit this establishment. There are much better places to go in Gwinnett and he over charge people for those massages. First off, don't have your DAUGHTER answering the phone if she does not know how to communicate as a professional. Second, if I was happy with my massage and I was about to leave, why start a freaking argument and ruin my experience? He actually tried to kick me out and threaten to call the cops. I told him to CALL the cops! because I know I didn't do anything wrong. Please do not visit this place because the manager is such a NASTY RACIST MAN with a LYING daughter! read more

My son and I walked in on a Friday morning to request massages same day. We were so excited to be able to schedule massages for the afternoon. When we scheduled our appointments we also took the time to fill out our online intake forms. Don't rush through these especially when you are entering focus areas. They have water in the waiting area. They welcome you back to a quiet area to sit while you wait for your massage. My son and I both had great experiences. When I visit again, I will be sure to schedule again. Love that you can purchase gift cards online. There is also online scheduling too, which is a huge plus! read more

My husband had an appointment booked for me yesterday for my birthday here and they called a couple hours before telling me it isn't happening anymore. My had found out an hour before my appointment and was not able to come in their next available that day because we had already had dinner reservations planned they told me I could come the next day (today) I told them I was busy but if I could book the appointment and cancel if it didn't work. I was never told that there had to be a certain time I needed to cancel By they told me it has to be 24 hours when I called today and told him no one told me I needed to cancel ahead of time yesterday when I re booked. I canceled an hour before my appointment because by the time I was done with dinner they were closed and I had things to do in the morning and realized I still had to cancel it and wanted to let them know I wasn't coming instead of them waiting for me to show up. The man I spoke to on the phone letting him know I was canceling was extremely rude. He basically yelled at me for canceling an hour before when they canceled on me around then yesterday. And tried to tell me that they tried calling my husband at 9 am no sir we went back after I got off the phone with them to see when they called and left messages no it was not 9 am it was 12:49 pm - 1:45 pm so nice try. I apologize for not it being short notice but also didn't know it was a problem since they had canceled on me a couple hours before. Will definitely not be going there ever and will never recommend this place to anyone ever. I just moved to Georgia so this was my first birthday away from family and friends and they completely ruined it for me. Oh and it would have been my first time there and I hadn't ever stepped through the door and already had a bad experience. Basically DONT GO HERE SPEND YOUR MONEY ON OTHER PEOPLE THAT DESERVE IT read more

Massage Envy - Dacula - Tried to tell me they called at 9 am - Massage Near Me - Dacula, Georgia

Horrible service from management. No one here is kind in any way and wouldn't recommend to anyone IN MY OPINION. They made me so uncomfortable I can't even pass the place. read more

This location has horrible customer service. Jansen the co-owner will quickly make you aware that he does not care about your experience because he is an owner and not a manger. His evening manager is incompetent when it comes to business matters. Please be aware of your account if you are a member and always before signing up for membership read the fine print. Please know that there is a regional customer service line that all franchisees must answer to. read more

Update: as you can see below, the company responded and asked me to message them online, as they wanted to further discuss this. Well, it's been months since I messaged them online and they never attempted to reach me to discuss anything further. read more

I had the hot stone massage and it was so relaxing and perfect. The heat allowed me to get relief without the deep pressure. My therapist Salisha really listened to what areas was sore and checked on me throughout the service to see if I was comfortable. read more

Been going there for a couple of years now. I shopped around until I found the massage therapist that I liked. Nobody was bad but everyone does it a little differently. She is a little hard to get an appointment with but I guess that's because she's the best. read more

Just spoke with one of the owners, Janson to whom stated to me that they the company bent over backwards to accommodate me and the membership I signed up for. I paid 240, 60 directly debited from my bank account. In the time I signed up I've had two major surgeries that have left me in recovery and broke. (two hip replacements, by the great Dr. Guild at Emory) The recovery has been rough and the remaining finances have left me overwhelmed. I called to have the dues frozen and they did do that for me more then the contract requires per Janson. He further eluded that if I had a membership at a gym that offered free personal trainer services and I went inactive after five months, I would not be able to go back and use the membership. Besides, I don't have a gym membership at this time, I just go out of a wheelchair. Trying to walk is my thing right now. Also, I have paid takelessons.com 200 in services and it is there for me to use when I can. What was so frustrating about this conversation and situation is that the business has no contingency to people who encounter financial problems. I can't give the membership to anyone without a fee, I can't just schedule five family members to just use the service at one time to just use my hard earned money, and I have to pay 120 to finish the contract. HE reminded me that if I pay 60 today and use the service before the next payment on the June 3rd...that June payment goes in default and would then go to collections. Well, medical bills are a bitch. He also told me that he had therapist there just waiting for me to come use the service. That is what my 240 paid for for them to be on stand-by. I never knew that. UPDATE: I am pleased to say that we came to a workable solution that helps me honor the membership. Thank you, Janson and Alexia?sp...This makes a BIG difference. read more

I will not be going back. I loved my masseuse, he was great and the highlight of my experience. When you aim to steal my money by telling me I can't have the sessions I already paid for the experience turns sour. Customer service really seems to be lacking here, which is sad because it used to be a great place. Then just being pushed around with excuses makes it worse. I hate hearing the "I'm so sorry" line because it's just something they feed you when they don't care to do anything about the situation or make it right. read more

This was my first visit to Massage Envy Dacula.. and it was amazing. I am a breast cancer survivor and was very nervous about getting a massage. I highly recommend Andrea!! She worked on the areas I wanted and avoided the ones I didn't. And she was perfect amount of hard and soft touch. I can't wait to go back. read more

I normally go to Mandarin Oriental for my massages but my therapist was booked up for the next 2 weeks so I decided to go where my fiance normally goes to get his massages and I am happy that I did. My therapist was Patti and she was amazing. She applied just the right amount of pressure and was very attentive to what I wanted. My lower back is feeling much better as well. The ladies at the front desk are sweet as well. read more

I received an hour massage from Massage Envy as a gift. The massage was was ok but the noise was more than I personally like and it distracts during what is supposed to be a quite and peaceful time. The other thing I didn't like is the fact that you get 50 minutes for a massage instead of 60 minutes and just like all other company's, they make sure you are aware to tip for your massage. Probably will not go back as there are independent therapist for about the same price point. read more

Excellent therapists who have been wonderful using a combination of massage and the body stretching techniques to reduce chronic neck pain and shoulder/tendon tightness after rotator cuff surgery. Very thorough and professional. read more

Ok, not pushy and very friendly. Massage was only only "ok". I told her very specifically what I wanted and she didn't listen. If I ever went back I'd request someone different. read more

The staff is so friendly very calming environment and massage was so fabulous I definitely recommend every one ducula massage envy spa is the best best place to have great massage thanks. read more