this place was a joke. The service was inconsiderate undescribable, and after all the nonsense and discussion with the front desk person and then the owner Adrian they try to give me $10 credit as a nonmember. They really should review their policies and how they treat their customers and how they give a facial to someone when they're doing it, I highly suggest you not go there. Grand Dunes is much better. read more

I was pleased with this spa. I visited this ME branch soon after it opened, and my experience was fully positive. The booking was easy and convenient, by way of a friendly receptionist. Likewise, the facility was clean and comfortable, with complimentary water and a relaxing waiting-room. As for the massage itself: beautiful. My therapist was professional and skilled, as well as communicative, and compliant with some specific requests I had. Finally, checking out was as effortless as everything else, and I was on my way and feeling great. So, a word of sincere thanks to everyone at this Massage Envy. I require massage for medical purposes, so I'm especially grateful for your service (not that I take for granted to begin with). Keep up the good work :-) read more

Spoke to at least 3 employees... 2 of which were management, no one was willing to help. Sent the following message to corporate customer service 3 weeks ago, still no one had contacted me. My concern is that there has been no provision made for people who purchased a membership, accrued massages and were not able to use them due to the COVID-19 pandemic. I purchased my package in August. I was told that I could use my massages whenever I wanted but not more than one a month until I had accrued a few. I had every intention when I made the purchase to save my massages until 2020 because I would be starting physical therapy. I even called to make sure of the expiration date so that I could plan accordingly. I visited the location near me in November 2019 in order to figure out what therapist would best fit my needs. I was disappointed with the first visit so I did my research and returned in February 2020. My package expired in May so my plan was to line up my Physical therapy visits with scheduled massages in March, April & May. Of course non of that happened due to COVID-19. I called my home locations to make sure my accrued messages had been maintained and was told I no longer have them because they expired. That was unacceptable. I asked to speak to a manager, was told someone would get back to me, 4 days later no one had. I called again and when I spoke to some one they were only willing to give me back 2 of the 4 massages that I had paid for. I was initially very excited about joining ME and looking forward to renewing my membership to enhance my physical therapy. This ordeal has completely turned me off of the entire company. I'm hoping someone on the corporate level would be more understanding and willing to make an exception seeing as though the circumstances were beyond all of our control. Thank you for your time. Hope to hear from someone soon. read more

The up-pricing for our facials is a rip off. Website quotes $80 and we were both charged over $130. They get you with the "introductory price" and since I had been for a massage in the past we got nailed. My massage was excellent but the facial was to total waste of money and time. We will NOT be back. read more

I wish I could give a ZERO star review because they are definitely not worth one. We have tried for FIVE months to cancel because of THEIR breach of the contract we have with them, BUT they haven't missed a draft! We have emailed, called numerous times even after being put on hold for over 30 minutes most times and even went to the site and spoke with the "manager". The manager said she was cancelling but after looking over the paperwork we signed it was only an Intent To Cancel... what a joke. No one from corporate will call us or acknowledge our concerns. Management is horrible and total liars. Pass the word and DO NOT SIGN AGREEMENT.. read more

This place is great! The massage was relaxing. I'd definitely recommend this place. Ashley was really down to earth and was very personable. I'll be visiting again! read more

I did use your portal and never got a response. It's been weeks, I have given up on this company stepping up. A lot of talk and zero action. read more

Tried this location for the first time. I was considering a membership. But that won't be happening now. The massage started out ok and then the masseuse started to go lighter and lighter with the massage. (I requested deep tissue)While she sat on the stool behind me working on my shoulders, she would stop...start... leave her hand there and not move it for 10-20 seconds. It was very uncomfortable and unsettling. Once I realized what was happening I pulled off the towel she had laid across my eyes and she was chin in chest sleeping. She had fallen asleep and started snoring during my massage!!!! I woke her up and told her we were done, her reply was is it because you are too hot? ...Really? ... once I was done I went to the front desk and asked the manager to contact me about this situation. She did call me and asked what happened. She told me she would call me back that day regarding the situation. Here we are 4 days later. I won't be returning to this location. Very disappointed... read more

While visiting from Chicago we (my guy and I) decided to get a massage. Good thing we were only charged the $55 price for being a first-timer. The young lady at the front desk was pleasant. The place was clean and quiet. We were paired with the opposite sex. I joked she wasn't going to apply enough pressure, little did I know that I would be right. I don't know if she was tired seeing that it was 7pm but whatever you do don't chose Stephanie. Even after he repeatedly asked her for more pressure she didn't improve. She didn't use the hot towels on him, i got hot towels and both masseuse cheated us out of ten minutes. He was really upset when he found out about the hot towels. He said it felt like she was rubbing a feather on him. The guy that took care of me did a great job pressure wise, he asked questions, he didn't talk (i hate talking during) but i need to point out that he had some hygiene issues that should be addressed with his feet. It was hard to relax and breathe. I was here to celebrate and be pampered and this was not a good start to our weekend. read more

Wonderful experience every time! Entire staff has been great to work with. Enjoy my monthly visits.

Would give less stars if I could. I started a membership in approximately April of 2019. I only went about 3 out of 12 months due to time constraint and my working 3 jobs. I went to the business in March of 2020 in order to physically sign the paperwork in order to cancel my membership altogehter and was told by an employee that I could "freeze" my account for 6 months at $10 per month in order to try to use up my visits. I only agreed to this after asking her SPECIFICALLY if there would be any monies deducted from my account for ANY REASON after this time period was up. I expressed to her many times in our conversation that I was not interested in renewing my membership after this because I simply did not have the time to go. It was a 35-40 min drive to the closest one from my town. Apparently this poorly or either cleverly trained employee, depending on how you look at it, neglected to note on my account that I had requested NOT to auto renew after being told SEVERAL times that I DID NOT want to renew. Upon realizing that I had begun being charged full membership again for October and November of 2020 I immediately called the store to voice my displeasure. I was told by the supposed manager that "unfortunately" she couldn't "find" any notes on my account to this effect. She also tried to get me to tell her who I had talked to because there were no notes showing where I had gone in and frozen my account until I told her that I had just gotten off the phone with another employee who was certainly able to find the notes where I had frozen it. Miraculously she found them but still claimed that there were no notes as to my request to cancel. Yeah, of course not. Massage Envy is a scam operation. Look at their reviews on the Better Business Bureau page. They have done many others like myself. I even asked the manager why in the world she thought someone who had not been able to go in in over a year would want to auto renew their membership. Apparently you don't have to have a brain to work there but have to be dishonest and conniving enough to lie to customers faces in order to make their money and keep the doors open. read more

shame on yall for losing documentations and then charging my credit card for $150 without my permission! then giving me the run around to get me my refund! lies lies lies! read more