Alright, a year into my membership, I think it is time to write my review. Over the last 12 months, and a few prior to that without the membership, I have received nothing shy of amazing service. Whether it's for a facial, a micro dermabrasion, or a massage, I always leave thrilled with my visit and ready to come back. First let's talk facials: not only do they do an excellent job of caring for your skin, but the aestheticians here also recommend future care to your skin and will talk you through your home skin care routine to help make improvements not just on the table, but on your own time between sessions as well. In the last year I have noticed my skin (with every other month facials and the changes I've made to my home routine) is now more plump, more hydrated, and I almost never break out in acne. The people at my work tell me I come to work glowing everyday and I almost never wear makeup anymore! Now for the MASSAGES. I have had a number of massages from a few of the masseuses here, all great and do a good job of listening to what you need. I do need to take the time here however to shine the light on the best masseuseI have ever had. Hats off to Manny! Never before have I had a massage from someone who caters so much to my needs and keeps the entire experience enjoyable. He has magic hands, I swear by it. Being someone with a previous back surgery, it is hard to find someone who takes into consideration what that might mean for the client, and does a good job asking questions in order to become familiar and comfortable with the hardware in my back. So for that, I am extremely thankful. Second off, my shoulders. My shoulders have been a problem area since I was 12, I have never been able to get the knots out completely and they usually cause subsequent back and neck pain. Anytime I see Manny, I leave with new shoulders. I am loose, I have better mobility, and any pain I came in with is melted away-- I always cannot wait to come back. I cannot rave enough about him! The atmosphere is light-hearted and relaxing, like talking with an old friend-- but also being massaged! I will forever be his client. Furthermore, the front desk staff is always (and I mean ALWAYS) sweet, kind, helpful, and pleasant. You walk in and feel not just important, but almost like family... or maybe I'm just very sentimental. I love seeing their faces and their beautiful smiles! They've never failed to offer refreshments or the tranquility room before a session. Massage Envy- Central, thank you all and thanks for the excellent service! read more

Do not go here !!! Waste of money and the service is awful! I got a massage on Mother's Day and i was so excited because although i haven't been to this location i have been to massage envy. Long story short i wanted a firm massage and it was good for the first 5-10 minutes then it was like i paid someone to just light my rub oil on me. The business manager also reach out to me after take the survey, I responded and they never responded back. Save yourself the money and go somewhere else! read more

I'm extremely disappointed with my experience at this Massage Envy location. I recently transferred one of my membership credits to my pregnant sister, and I was only informed after the transfer that she could not use it because she is in her first trimester. This is something that should have been communicated before completing the transfer. When I asked for clarification, Melissa, the manager, was very rude and unprofessional. Instead of helping, she was dismissive and offered no solution. I also asked if I could speak with corporate, and she told me that the call would "always come back to her," implying that she is the only person in charge and there is no higher support, which was extremely concerning and unhelpful. Because of this experience, I decided I wanted to cancel my membership. However, I was told I'm locked into a one-year contract, even though the situation resulted from their lack of clear communication. I guess I'm stuck here for a year. read more

Elena is amazing. Hate to share my favorite therapist but she deserves the credit! Always my go to therapist.

This location has went way down hill! I loved this place so much but they haven't been the same since after the pandemic. They have continuously canceled on my husband and my appointments last minute. Also, we've been unable to use our 9 account hours anywhere else. We've also submitted the freeze forms now 3 times but they are "never received". Sad this location has resorted to fraudulent practices. read more

I had such a wonderful experience! Holly took their time with my facial, explained every step of the process, and made sure I was comfortable the entire time. I really appreciated how knowledgeable and caring they were--answering all my questions and tailoring the treatment to my skin's needs. My skin feels amazing, and I left feeling relaxed and refreshed. Highly recommend! read more

If I could give it a minus 5 I would. Front office needs better training on describing their services with putting connotations to their comments then feeling offended when you respond to them the same way they talk to you. I just came out of a relaxing time, I don't need their attitude. I highly recommend they find another job if they are not happy there. Maybe a massage too. Lol. read more

Wow this place is scandalous. They charged my card $72 without my authorization for a cancelation of an appointment that was made 2 min after booking and when we called to find out wuy my card was charged without my permission mellissa was incredibly rude and said I have to just deal with it and then she insulted my wife. Iam not the type to leave reviews but this is incredibly ridiculous buisness practice. I hope iam able to warn someone to stay far away from this place. read more

Booked a massage for my husband, then I cancelled within minutes after he found out it was way more then his previous massage. I called them right back to cancel and she said there will be a cancellation fee of$72.00. I told her I'm not going to pay that, that's ridiculous. They ended up charging my husbands business card without his authorization read more

Had my best massage ever at Massage Envy, Riverside Plaza, by masseur Anthony...strong, deep massage and hit all the sore spots..didn't want it to end. At beginning I requested a deep, strong massage in all areas except 2, as well as extra attention on the arches of both feet (just recovered from planter fasceitis)..he remembered and delivered..EXCEPTIONAL Massage..thank you Anthony and thank you Massage Envy. read more

Zero stars. Clarissa the "manager" Mellissa and Jasmine treated me with so much disrespect over a miscommunication of a booked appointment. They were very argumentative and passive aggressive. When I asked for cooperates number Jasmine wrote down their number and said there was no corporate and if I wanted to complain the only person I can talk to is her or someone from that location. I will never step foot in there again. The management is very ghetto and ratchet. They do not care about hospitality or trying to make things work or find a solution. I googled the corporate number and reached out to them and let them know I will be formally filing a complaint with the better business bureau. Do NOT come here if you're looking to be treated with professionalism and respect. Horrible people. read more

So here is my honest review based off of the 2x I have came to this location. I have been a member of Massage Envy for over 2 years and usually go to another location but decided to make an appointment at this one off Riverside Central to check it out. I am giving 3 stars specifically due to the skilled staff. If it wasn't for them being good, I would probably give it a 2 due to the carpets grossing me out. Massage therapists (Alexis & Anthony) - Both Equally Great! I left my sessions relaxed and feeling much better. Esthetician (Holly) - Amazing, can't wait to go back! **** Thank you to all! **** Cleanliness of Location - The carpet throughout looks very dirty, almost disgusting. They definitely look like they have not been cleaned for some time which is gross because as a client I have to step on the bare carpet when removing shoes and socks getting a massage. The front desk, waiting area, sheets, & restrooms seemed clean though. Unfortunately, I don't have any pictures to post but I will make sure I take some on my next visit. ---TO THE OWNER, PLEASE REGULARLY HAVE THE CARPETS CLEANED PROFESSIONALLY!!!! read more

Generally have a good experience here. I book frequently for both massages and facials. Decent availability on short notice.

Seriously!!!! So as a non member now it says the cost is $120. Was charged $140!!!! Seriously!!!!! Plus tip. Never coming back. Website does not say $140. Not. Okay. What a rip for a 50 min massage. I'm done with massage envy. read more

Nothing like getting your couples massage canceled just hours before, on your anniversary.

Do NOT go to this massage envy. They quote you one price and then charge you double that. They tell you that non members pay more which is totally fine, and then proceed to charge your card double. Then when you call them to fix the issue they say sorry and that there's nothing they can do. HORRIBLE! read more

Let me understand this correctly. An individual pays $140 for a 1-hour massage from a massage therapist straight out of massage school when you get a better quality massage from "those other places." Better yet, a person pays $80/ mo for a "subscription" to be a member only to realize they charge you another $70 per massage. So, a "member" pays more than a non-member for just one massage. Remember that you pay for a subscription, and your appointments are not guaranteed. So what are you paying for? Worse yet, although the kid massaging seemed kind, I told him I have tension in my upper back, traps, and neck... what's the one trouble spot they didn't work on for an hour??? The traps. Any lifter, office worker, or parent knows this pain in the neck and how wonderful it feels when you get relief following a good massage. I think people who have deep pockets can afford this place. For a couples massage, we paid more than $300!!!! Which included a 20% tip for the amateur massage therapists because they tried, and we're not total a-holes. We could have easily paid under $200 from other "non-professional" massage therapists. And we will next time. This place will never see our business again. Overpriced, overrated, and underperformed. There is nothing to "envy" here, that's for sure. read more

-NEVER USE DEBIT/CREDIT CARDS!! Cash only! -Confirm at the end you have no appointment -Time your session asking how much ready time do tech/therapist need There strategy is like all places. They get you in for a service and want you to buy products in the end which is normal. However, when you use a debit card they have a system that can get them an extra $120 dollars if they know you are not returning or signing up for their membership. On the verge of closing, They were so desperate they charged my card a missed appointment fee and I NEVER made any other appointment with this company. I explained to management the situation of never making another appointment and only having one service and buying products and they did not care. They simply pointed to their policy. read more

Was looking for a "no star" option. I am so miserable about the current experience. It felt like I am experiencing hidden rules of what I can't do. My boyfriend paid for the whole year package, and I had hours remaining. Suddenly my account was suspended. No one notified me, then when I inquired about it, I felt the staff were less than satisfied to help me. I was told the manager returned my call, but my smartphone disclosed otherwise. No left messages and my VM is empty. I called back and was told my fee was waived and can use my hours, but I am no longer an "active member". I really don't understand what just happened. I told my boyfriend that after I complete my remaining paid hours, we are not returning. Like...ever. I'll go back to the small shops, where my massages were just the same. ‍ Anyway.... read more

Cancelling my membership. I've been a member with massage envy for probably 10 years and I'm sad to go but what occurred over this last week was the final straw. There were numerous times that I had my massage cancelled by this location on extremely short notice, the last cancellation happened 20 minutes before my scheduled appointment time... I had already been on my way to my appointment when I received a text letting me know my massage had been cancelled. I let it go and didn't let it get to me. Fast forward to my scheduled appointment last week where I needed to cancel because my dad passed away. Sadly my dad decided to die the same day as my appointment so the response I received from the office was that I would be liable for a 50% service fee. While I understand that this is their policy, I find it extremely ironic that Massage Envy can inconvenience their customers without any sort of reparations but a customer needs to cancel an appointment same day because of an emergency and forced to pay a service charge. In addition to what I mentioned above, the service charge could have been handled by using the accumulated credits on my account, instead this location decided to charge my card $105. read more

Massage Envy - Skin Care Near Me - Riverside, California

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I've been a member for 2+ years now and I really enjoyed my massages there with Kaela. I stopped going for a while, then I got pregnant, so I had to pause my membership. Kaela is no longer there and I have not had any luck with the therapists there. One of my appointments after waiting 15 minutes in the waiting area the receptionist told me that Alexis was not there. I emailed to complain and nobody ever reached out to me. I had an appointment last week with Julia and a few hours before my session I was called that she was a no show. I don't have many options anymore at this location and I'm hoping I can find a therapist that works well for me at the other Riverside location, but it's further from me. Such a bummer that I have so many hours accumulated and I cannot cancel. And don't bother emailing any complaints, because they never respond... ever! read more

My first time going!! I had an appointment with Vanessa and it was a prenatal massage. The entire time she made me feel comfortable and made sure I was okay. I ended up getting sick (my pregnancy has had me sick for 5 months now) and she was there the ENTIRE time. I felt so embarrassed and she reassured me and held my hair and everything. The massage was for 30 minutes until my accident. She was amazing up until my accident. Needless to say, the fact that she cared about me and my baby made me feel Better and not embarrassed. read more

I have had a membership for some time now. This location is very flipped about canceling my appointments and making no arrangements to make sure I get my service, but don't you dare have an issue where you need to cancel they don't give a rats ass they take no accountability to the fact they can't keep your time with a oh well we sent you a text telling you but I didn't get any text well sorry the customer service here is seriously lacking management needs to figure put how to make sure customers are able to get the service they are taking money for! read more

Called and inquired about a massage and asked about appointments for that day, the receptionist said they had no appointments - and said nothing else and did not suggest any other available appointments. Apparently they don't want my business. read more

My wife has been a loyal customer of ME for over 7 years until yesterday. She made an appointment a week ago but the representative put it in their system for the wrong day. She called immediately upon receipt of a text reminder to point out the error but was told she would be charged for appointment anyway. When I escalated to the manager, she refused to help and told me I had no recourse. ME obviously doesn't value their long standing customers so we will never again give them our business. read more

So let's talk about Massage Envy and how they're a scam. So first, they advertise an hour, I paid for an hour and DID not get my hour. They give you this BS about how the consult, undressing and redressing is included in the hour however, even with that, I DID NOT GET MY HOUR. They include the consult in the hour just for the therapist to NOT READ THE CONSULT NOTES. Also, let's talk about how all businesses have a grace period but Massage envy wants to charge crazy prices but not give you any grace period. It's a scam. Then let's talk about Koji. I read reviews first, which I do for most businesses I go to, which is how I got Kojis name. I paid $140 for a deep tissue massage and told the consult person that I needed focus on my neck and shoulders. When I tell you I had the most sensual, soft ARM rub from Koji. He's great if you just want to RELAX!!! But that's not what I paid for. I went to massage envy because I've been very stressed and needed some tension relief because I also get migraines WHICH I SPOKE TO THE CONSULT PERSON ABOUT...but I left even more stressed and feeling like they took from me. I won't be going back. My appointment was from 4-5pm today. I was literally on the freeway by 502. I got dressed, paid and was on the freeway BY 502!!! . This location is not right next to the freeway. How does that happen unless I was lied to and scammed? Yes, I brought it to someone's attention and they did nothing about it. Hopefully nobody else goes to this business. read more

Massage Envy - My appointment was scheduled for 5. I got there at 510 and was told he had nobody booked after me. - Skin Care Near Me - Riverside, California

Amazing service... couldn't be happier leaving there today thanks to Jason :) Best massage I've ever had.

We just got a call from massage envy ..a gift I wanted to give my wife before Christmas...they called and cancelled the day of...we didn't schedule another appointment but this representative if (you call her that) called my wife saying she was gonna charge us ...very unprofessional and insistent on charging my card for them cancelling my wifes appointment...then we asked for this person's name and they didn't want to give it to us.. not satisfied with the outcome of the events that happened we will be contacting corporate...call me old school but you don't treat customers like that...never ever will be calling this place again...again this is my experience.. experiences may vary depending on what dips@#$ calls you read more

I cannot give a rating for massage envy. It was the most worst experience I had in my life 1.they messed up my appointments twice. 2. They don't explain anything regarding the massage if they ask you if there a certain area that you need to be focus on. They will just focus on that area point charge you $140 and not get a full massage. And I have been to different spas and this is was the worst. I will not go back there. It seems that no one's really explain, bad communication. I even called their manager to explain, and she offered me a free stretch service with a paid service. This massage envy is more worried about making money, then actually keeping their customers happy. read more

I've been a member at the Riverside Massage Envy for several years. This was my first time back since the pandemic and I have to say that the massage I had today was great! I appreciate that the masseuse always asks how deep (hard) of a massage I want to have. The office staff is friendly and helpful as well. Try it out and if you like the massage I would recommend getting a membership. read more

Today was my Wife and I's anniversary, we booked a 1 hour couple's massage for $140 per person.We were called back about 5 minutes late, but ended early not the full hour we paid for. We were in the room next to what we assumed was the employee lounge, because we could hear laughing and conversation during our supposedly 1 hour massage.My wife thought her masseuse did a good gentle job, mine on the other hand asked me what pressure I would like? I told her deep tissue. Needless to say, I feel asleep. This was not the experience we had enjoyed on the past. We will find another business to support. We do not recommend patronizing this location. read more

I had my very first appointment today with Cy. I could not be happier. He asks all the right questions. He is gentle & firm all at once. He made me feel very comfortable. I know a massage is a time to relax but we talked the entire time. He is so relatable & caring. I love you Cy! I can't wait to return in 2 weeks for my next appt. read more

Massage Envy - Waiting area - Skin Care Near Me - Riverside, California

This 5 Star Review is purely dedicated to my Therapist, Koji. He is spectacular and his ability to massage is incomparable to anyone else I've experienced here. I always feel so healed after my treatments. I would follow him to any spa now that I've discovered him and his talents! Thank you! read more

I received a massage at Massage Envy Central, located at 3639 Riverside Plaza Dr., Suite 506 and was injured by a massage therapist who stretched my neck during a massage treatment and strained the ligaments in my neck. I called to speak to the manager about my service and she refused to take my call directing me back the representative who answered the phone. I told the representative that I preferred to speak with the manager, and she replied in a condescending tone, "Well she's just going to have to call you on her time". The manger never called, so I called back a little later and spoke to Zack who informed me that the manager "just left for the day". Two days have passed, and the manager still has not called me back. Both representatives refused to provide me the manager's name, but I was informed that there is only one manager. I also requested to speak with the general manager and was denied the name and phone number of the general manager. Massage Envy is a franchise so there is no oversight by a corporate office, therefore, there is no one holding the managers of Massage Envy Franchises accountable. This is why the manager was snippy and refused my phone call...Because there is no accountability. This leaves me no choice but to seek legal assistance in this matter since I cannot get a phone call back from the manager. I had to spend my evening in the emergency room and am still in pain, having to ice my neck, take muscle relaxers and lidocaine patches so that I can sleep and work. I simply wanted to inform the manager of what occurred so that they could protect other people from experiencing this pain, request they fix the injuries their staff member inflicted on my neck and request a refund for this service, but the manager refused to accept my phone call, the representative gave me "attitude" and they showed me they do not care about their customers. Very disgusting behavior from a manager and now I have to escalate this matter to a higher court. Be careful out there people getting massages at Massage Envy. Some of the massage therapists really know what they are doing while others do not and can hurt you. You never know what your getting when you lay on that table and I would recommend that NO ONE allow the massage therapists to stretch you! It is very dangerous and management does not care what happens to you. All they care about is making money and going home for the night and you will be left in pain! read more

I was gifted a massage for Christmas and was so excited to use it after a long road trip. I specifically booked with an individual that had firm pressure, upgraded to their CBD product and sprang for the full hour. To my disappointment, the therapist spend more time adjusting the bed up and down than they actually did massaging me. The pressure was medium at best and the whole experience was definitely mediocre. I've had better experiences at little hole in the wall Asian ran massage parlors than I did at Massage envy. Don't upgrade to the CBD oils either, it made no difference. read more

Please do not waste your time coming here. These girls have proven to be unprofessional Rayleen, Natia, Alyson. They will give attitude and talk in a room about you while you wait in the lobby. Yes, you read that right they will speak about you! They will talk about your appearance and purposely waste your time. They need to be fired due to how unprofessional they are. read more

I have had about three massages by Alexis and she is awesome. Perfect pressure and I always leave feeling 100% better.

So disappointed in this location my husband had an appointment at 2pm and the massage therapist "never showed up" so not only did he not get a massage but he is out the time and the GAS!!!! Did we forget about inflation!?!? They told him if he comes back to that location they will give him a free enhancement...not impressed with this at all! read more

My wife and I signed up for the monthly program and they kept canceling our sessions to the point where we had so many sessions saved up but couldn't get appointments. We asked to cancel and they said we had only two months to use all of them. If we couldn't use them over the last year how can we use them in the next two months. We were robbed huge rip off and definitely a scam. Do not go here read more

People r nice and massage therapists are pretty good but the only complaint is that this place fucking smells. I'm not sure if they washed their stuff but it is gross either they need to invest into cleaner liners and blankets and sheets or change the whole thing because they're really gross I would not lay on their. read more