From the moment I walked in, the experience felt elevated in the best way. Xavier at the front desk was gracious, polished, and genuinely attentive. He has that rare gift of making a guest feel immediately welcome without ever seeming performative: warm, efficient, and effortlessly professional. DeAndre was outstanding. His work was thoughtful, precise, and deeply therapeutic. You can tell right away that he knows exactly what he is doing: the massage felt intentional, skillful, and beautifully tailored rather than routine. What could have been an ordinary appointment became the kind of experience that restores your faith in good service. Xavier and DeAndre truly saved my day, and they did it with style, calm, and real professionalism. Thank you. Sincerely yours, Victoria S. read more

Only a three for the awesome tech who did my massage but no longer works there sadly and the male front desk staff who was so friendly and polite. The rest of the Black female front desk staff, unfortunately, fit the stereotype: unhelpful, unsmiling, rude, disrespectful and seemed to take pleasure in NOT helping. Not worth rolling the dice to get Andrew (?) and a new tech as good as the one that left. Called manager at the Woodmore location when they refused to honor a promotion THEY sent to ME, who apologized but refused to honor the promotion. So, instead of the promotional price and my business, they received 0 and lost a customer. I think it worked out for the best, because the cookie cutter massage experience isn't for me. read more

Kimberly is the best. Great location -- Andrew at the front desk is amazing. He even referred me to insurance and helped me get my past invoices! read more

Omg Tiffany was a beast (in an amazing way for course ) with their hands. Tiffany knew just where to focus the firm pressure I requested. I got up from the massage table so refreshed and renewed. Will be coming back for more!! read more

So after my initial experience a couple months ago the manager invited me back to have a better experience which I did. My deep tissue massage was with Cynthia and she was able to get my knots out without causing me pain and only some pressure. I liked her technique without the overuse of elbows. The next day I felt refreshed and not sore like the last massage I received there with a different masseuse. I had little interaction with the front desk which I was very grateful to avoid. I still just don't find the staff friendly or comforting pre or post massage. I want to be in a relaxing environment and not feel stressed. I recently bought a massage package with another spa but my plan is to work in massages with Cynthia in the near future. This location is very lucky to have her! read more

I've given this location 3 tries and it's always SOMETHING with them, from therapists cancelling the appointment 10 mins after check-in, to the constant up charges, I'm done with tenleynriwn and I rate it one of the worst ME locations in the DMV. I tried calling to book a couples massage and the girl on the phone today 7/14/22 at 3:40pm was sooooo rude, talked over me multiple times, told me there was an up-charge for being in DC and then told me I had to call other locations and she wouldn't do it just to transfer credits, and was just so rude and sassy, she gave a haughty "you're not good enough for us" attitude even though I've been a loyal massage envy member for over 6 years. The attitude was totally uncalled for. I'll taking my business to other locations in the area and avoiding the remote location altogether. read more

I would give this place 0 stars if possible. I have been a member since 2010. Allow me to say that I have never been to this location. My home location was Bethesda. Once the Bethesda location closed and my membership was transferred to Tenleytown, I have had nothing but problems. Please keep in mind that I have never been to this location. I moved to California in 2019 before the pandemic and had great experiences with the massage envy locations here. After the pandemic is when my trouble started with the Tenleytown location. To summarize, the issues I have had involve: the imporoper use of a credit card, failure to transfer my membership to any other location, and loss of credits. One would think that the word "massage" would be synonymous with relaxation and calm. However, at this location, it means a headache for life. If you do not have a membership, please don't start. Go to Hand and Stone or anywhere else it is not worth the constant pain. Run as fast as you can away from this location. I am begging every consumer in the area not to deal with these people. read more

I've been a member of Massage Envy for a very long time. Somewhere around 4 years in the DMV area and even more time when I lived in a different part of the country. Over the last year the customer service and communication at this location has gone down. I will be cancelling my membership because I have not been satisfied overall and want to find a business that is top tier. I gave 2 stars because the esthetician Diane is awesome. Today's incident which resulted in me making this decision is as follows: I got a call 45 min before my massage was scheduled that my go-to masseuse Isabelle was no longer employed as of a month ago so they did not have someone to do my massage even though I had an appointment. Mind you this appointment was booked WELL in advanced because appointments are very hard to come by. They offered to reschedule which would be a few weeks from now given availability. I found the fact that I was being contacted Day of regarding this to be absurd especially when I was in 2 weeks ago for a different service. They had ample time to communicate this to me and resolve the issue. I am someone who gets massages for health reasons and I take my appointments very seriously because of that. My appointment also had a facial after. I decided to treat myself because I had so many extra points. Given the news of my massage being cancelled I decided to do both a back and face facial. I decided to keep my standing appointment reluctantly and when I went to check out I was informed I had to pay an upgrade fee for my back facial. This was never communicated to me prior that I would be charged anything extra. I had no problem paying because I'm not that type of person but the communication overall with my services today by the acting manager and front desk staff was extremely poor. A place that is supposed to deliver relaxation gives more stress than it's worth. From someone who has been going to Massage Envy's all over the country and for many years...go somewhere else. read more

Excellent experience. Desk staff were nice and accommodating. My therapist was amazing. Hope has magic hands. I will definitely book again at this venue. It was clean, calm and relaxing. read more

I had a facial and horrible allergic reaction to it. The day after the facial my skin was red and bumpy. Two days later I'm at the emergency room because my face and eyes are swollen. The ME staff was kind and the aesthetician was very professional. However I learned my lesson. FACIALS are a NO for me. read more

I rate the the disrespect for me at 0 and staff customer service at a 1. My latest encounter with the the Tenley Circle Message Envy Envy left me feeling deceived and managed. As always the message by Chowei was excellent and helps to relieve some of the pain associated with my age and Cancer. His message is well worth the drive in from Fairfax to receive it. However, it is certainly not worth the disrespect received, or the substandard quality of customer care received. read more

Nice, friendly front desk staff. Orlando is a gifted massage therapist. They are always booked so I think others are doing a great job too. Their membership makes this important form of self care affordable & accessible, especially in this area. Thank you! read more

The massages are good, but do not sign up for any long-term membership. once you do, it's nearly impossible to end it. I moved away and tried to cancel before renewal several times. all attempts were ignored and the contract expiration came and the next month I saw another charge. It seems as though they just hope you let charges through, underhanded at best. I actually had to cancel the card attached. beware. read more

I was a member at Tenley Town Massage Envy before COVID. Having called 4 times and getting no return call didn't make me a happy customer just this past week. I find them rude, not accommodating at all. Just now, the person who answered the phone hung up on me. I called back just now and whoever hung up on me wouldn't answer the phone so I assume she knew it was me from the number. Prior to COVID, the manager was so helpful. I don't find the same customer service now. And the best massage therapists seem to be gone. I agree with Jessica W that the customer service has gone down. I used to teach customer service and they need some "tough love". I've give them the worst rating possible, if 10 is worst, 10, if 1 is worst read more

I had an amazing massage here. Booking was easy and my masseuse was SO great and sweet. The reason I took off two stars however was because my boyfriend was in town for the weekend (we are long distance) and we wanted a couples massage as a late valentine's date activity. We booked in advance however when we came we were told that another Masseuse accidentally took the only couple massage room for a single client because she didn't know. They entered the room 5 minutes before we got there and I thought it was kind of ridiculous they said they couldn't get her to move to a different room because it was against policy and that they couldn't even knock on the door? I'm not sure if that's a thing but it got worse. While we were deciding on what to do with one of the staff, another girl came in saying that we better decide soon because our time was going down! I was kind of shocked at the customer service and that she would say such a thing because technically the timer shouldn't even count down until you're in the room and the massage starts which is exactly when my masseuse started my timer when in the end we decided to have separate massages. Then in the end they said to make up for the miscommunication they would give us a free enhancement but afterwards I found out you get a free enhancement if you check in on yelp anyways...so that really wasn't an apologetic offer if it could have been free anyways. My boyfriend was pretty upset because we planned this for so long and I thought the whole thing was not handled that professionally or appropriately In terms of the massage itself though it was amazing. Everything was very clean and the facility was really nice. I might return again but what would hold me back is the way they handled the situation in the beginning. Pricing was fair and there was metered parking out front! read more

They never have availability for 60 minute sessions, which is what the yearly subscription offers clients. They then try and make you upgrade to a 90 minute session for additional money or downgrade to a 30 minute session, which in effect saves them money. It is less than ideal, and once you sign up for the year membership and find out about their business practices, you cannot cancel. read more

My rating is not for the massage itself. Orlando was great the one time I used the service. My issue is the Poor customer service, unreturned phone calls and billing issues. Due to the circumstances we are in today, I am not comfortable coming in for services. I don't believe that I should pay for a monthly service I am not using. However, I'm being told there is no way out of the membership and I can only freeze my account for medical reasons unless I'm being charged a monthly fee still. Poor accommodations made for the customer without some sort of cost benefit to the company. Seems like they lock you in just to make money and aren't concerned with the stress added when you are bound by an agreement that no longer serves you. read more

Made an appointment months in advance for a couples massage. Even called and let them know I'll be arriving in 15 minutes before the appointment the day of. Got there on time with my girlfriend and then they say that the only couples room which was booked for us was just randomly taken by someone else only a few minutes ago without a reservation. And that it would be at least an hour until they're done.They even rushed and said that we would have to split up immediately for our massage and that if we waited "our time would be counting down". The "compensation" was a free "enhancement" for the oil, which is free if you checked in on Yelp anyway. The staff who took our room wasn't even reprimanded. So those who plan to come here just beware that your appointments and reservations can completely change or be canceled for no reason. read more

Molly is the best. I've never found a masseuse I would consider booking regularly until her. Dianne is also the must-try facialist. These ladies are AMAZING and definitely 5 Stars! The reason for the 3 Stars is that I've been coming to this location since they opened and a month or so ago they said they'd have to start charging me $10 extra because the location where I bought my membership was cheaper than their membership. That really rubbed me the wrong way and makes me feel like I'm being nickel and dimed. It's definitely making me consider dropping my membership. read more

I made an appointment with this location as a gift for a friend and she received very poor service. There were no accommodations made in spite of a time conflict that occurred out of her control, and charges were still applied despite the fact that the service was rescheduled. Additionally, the staff engaged with her in a manner that was quite rude. The staff made no effort to be accommodating and spoke with me in a rude manner as well. As a customer of Massage Envy's other locations, this experience was quite unpleasant. read more

This location cancels on me at least every other massage scheduled. It did not used to be that way. When I call them back to reschedule, no one answers for returns the messages left for over 1 wk!!! I have to call over and over to even reschedule for when they cancel on me!!! I used to get massages every 2 wks because I have stressful job but now I only end up getting them every 6 wks-8wks because of them cancelling on me! Really upsetting to go from dependable place to total disregard for customers. read more

I have gotten several massages here, and they have all been tremendously helpful and incredibly relaxing. I have had different masseuses because I book last minute most of the time. The ones that I have had were all very good at getting the knots in my upper back and making the experience therapeutic. A tip is that you can book online through the massage envy portal or from calling. I find that booking online is useful for me, and I am able to see appointments for the next day if that is when I would like to go. I'm really glad massage envy added this feature. read more

I've had better experiences. To start, the booking was awesome. Quick and easy-- with this location being able to fit two of us in at the same time with 24 hours request. For people complaining they can't book, try an old fashioned phone call. We got a massage booked for our desired time the next day and arrived moments before. When we got to the location, the front desk was CROWDED with staff. One young woman pushed through and escorted us to a room, where she never made eye contact, just banged away at some ipads until it was determined they were broken. She departed and returned with paper and pens and asked us to complete a medical survey. This part always cracks me up-- while I understand some of this pertains to the massage, plenty of this does not at all and is simply intrusive. Additionally, no one EVER asks about anything you write on these forms. Anyhow, forms completed. We were led to the room, met our therapists (Molly and Brenda) and instructed how to settle in to the bed. Both women were very welcoming and friendly. Brenda was my therapist so I'll talk about her first. She was lovely, very friendly, communicative without being conversational (which is perfect, I love to zone out during this self time). The massage was pretty good, the appropriate pressure and my back definitely felt better when we were done. But the massage was kind of disjointed-- a foot massage, then an arm, then some neck, then back to legs. There was no flow and I didn't ever know what to expect next. My SO reported Molly was "amazing!". He says her pressure was perfect, her flow was ideal and he definitely left feeling amazing. When the massages were complete, (which was 40 minutes of hands on time, not 50), the women told us to "relax a few and we'll meet you outside". Less than 5 minutes later, they were knocking on the doors. When we opened them, still putting on socks and shoes, then came in. Molly was talking and asking questions, Brenda started cleaning the room. Pulling the linens, throwing things away, really rushing us out. I know she was sick (as the coughing fit pauses during the massage indicated) and probably wanted to get home, but it was just a rushed ending to what was supposed to be a relaxing experience. Checking out, we got the standard Massage Envy "be a member!" spiel, and when we said no thanks, the instant attitude was noticeable. This was good for it's purpose, which was last minute relaxation, but could've been better on numerous levels. We likely won't be back. read more

This location is extremely clean and the atmosphere is relaxing. Check-in was fast and courteous. Antoine, the therapist, was fantastic. He applied perfect pressure and hit all the problematic areas (neck, shoulders, lower back, IT band). It's hard to find a good massage therapist and I was lucky to get Antoine. Special thanks to the lady that booked me since she matched my preference of massage. I'm from California so the next time I'm in DC, I will definitely return to this Massage Envy. read more

I am a transfer from Bethesda, and have been pleasantly surprised by the Tenleytown location. Facility is new and clean, and everyone has been friendly and courteous. Street parking is easy, which is a real plus! Found a great massage therapist there, but don't want to share her name - she's already too booked!;) I look forward to my monthly appointments. read more

I've been a ME member for many years, starting in Rockville. I then went to the Bethesda location for a long time but now Tenleytown is my go to location. It's near my home and work, I can park easily on the street and the staff is excellent. The front desk attendanrs are polite and efficient. Stephanie (Breezy) is a fantastic massage therapist - she adapts the treatment based on my needs that day, uses appropriate pressure and is a nice person. Lachelle, the esthetician, is also fantastic. She changes up my monthly treatments based on how my skin is doing. I have seen a distinct improvement to the texture and smoothness of my skin and have purchased a few products that are helping manage the ravages of middle-age (wrinkles, age spots). She too is just a lovely person. I am completely satisfied and heartily recommend the team. read more

I have been a member of Massage Envy since 2011 and have frequented locations in Boston, New York and the DC area. The Tenleytown location has perhaps given me the best overall experience of any that I have been to. The manager is very accommodating and the staff are excellent. Brenda and Bonita are exceptional massage therapists. I thoroughly enjoy all of my visits. read more

Was very pleased With Service at the Tenley town location. There were some issues with billing and they treated me quite nicely and fixed everything very quickly. I am looking forward to when I can return to get massages there as they have a number of very good people working at that location. read more

I changed from Bethesda to DC ME because it's closer and I've found my experiences in Tenley to be more pleasurable and enhanced. I've come to know the staff and consider them highly trained, personable and professional. I go to ME-Tenley 2-3 times a month so having these attributes makes my visits great! Marcia D. read more

I've been going to Tenleytown ME for several months, and I've had sessions with several different massage therapists. All of them have been good. Most recently, I've had Orlando who is absolutely fantastic. Perfect pressure, friendly and professional. I took 1 star off for the front desk- they're very friendly but have made several mistakes - entered my phone number wrong initially when I joined, so they weren't able to find me in the system. They also can't connect my online account (which I created with my phone number, during the time that they had the incorrect phone number on my account) to my membership, so I can't book online - I have to call or go in person - i occasionally get 2 text message reminders, one addressed to me and one addressed to someone else- did they put my phone number on someone else's account? - Once while scheduling over the phone, they gave me two options. I forget the exact times, but it was something like 5pm or 7pm. I said "definitely not 7pm, I have plans. Let's go for 5pm". When I showed up at 5pm, they said I was scheduled for 7pm and it was too late to cancel without paying a fee. Overall, small issues but they keep happening, although it does seem to be getting better. I have gone back several times since they reopened during COVID and I feel very safe. Masks are required, employees are wearing masks (and correctly!) and there is hand sanitizer readily available. Overall, I highly recommend this ME location! read more

I joined Massage Envy soon after this location opened. I've had dozens of massages over the last few decades. Bonita ranks among the best massage therapists. She is personable, intuitive and professional. read more

I had an amazing facial by Lachelle. Going in, I had low expectations given that ME is a franchise but Lachelle extended all of my preconceived feelings. She detailed every aspect of the facial and ensured I was comfortable through the process. I'm not a huge fan of massages and facial but she made it an enjoyable experience. I will definitely book again. read more

No idea how the service is here because I cant even get an appointment. I've tried twice in the last month to get an appointment scheduled through their site. You put in a request for your selected appointment time and then they call you back and say, we don't have anything available at that time, how about several days later, several hours away from time you requested. I got so frustrated I just gave up. Garbage website, garbage customer service. read more

First time here - Right away, it was so clean and the front desk was welcoming! I had Dwayne, who was nothing short of amazing. He really listened to what was going on and what I needed helped with and focused on the area with perfect pressure. Definitely recommend Dwayne! read more

This agency has many wonderful highly trained massage therapists, including Brenda (trained in myofascial release) and Taitu). Their Front Desk staff has always been really helpful, too. I've been to several Massage Envy's and this one stands out! I referred a friend there and she was very happy, too. Go ahead and book some great self-care! Btw their skin care products are very good, too. read more