Bought 3 deals from Groupon but didn't have a chance to get in. We went to the one in Winter Park and they said that the Groupon deal were for Maryland location and there was no other way to get in a different location. We had to drive all the way to Maryland which is about 30 minutes away, hopefully to get the remaining time. When we got there, we had to fill in the information on a tablet for a lot of our information which would take about 10 minutes. I talked with the manager and she couldn't give is any other offer rather than come back later and pay for another sessions because our time was over. Give one star for the management. Should be more flexible in order to have a good customer service! read more

This is a horrible place. Josh (according to him he is manager there ). He has such a terrible, rude manner. He is not helpful and has a very bad attitude to customers. The massage therapists are not that great either. Please go somewhere else. Bad management, poor quality therapist, rude manager and staffs, not too many availability either read more

This place is a SCAM!! I was locked into this membership. I was unable to cancel because they wouldn't let me keep the massages that I had already paid for. I am not allowed to give anyone the massages I have already paid for. I have decided to cancel my account although I have massages I have not used that I have already paid for and I will lose all of them. I am still canceling. They are forcing me to come in person to cancel and are still charging me fees. WORST COMPANY EVER! Go anywhere else where they actually care about you and the money that you spend. Victoria didn't care at all. The worst. read more

Do not sign up for a monthly membership! Unorganized charges on credit card and very dishonest/untrained receptionists.

They convince you to sign up for an $80 membership without also advising you that there are no refunds for services not rendered. I've only visited twice, and I called to cancel and get a refund for the months that I did not use... with the PANDEMIC and all, the money will be of good use to me etc. First I was advised that you HAVE TO come in to cancel your membership and you can't do it over the phone (Which is foolish to me given the pandemic). Then I called a separate time and spoke to a manager. I advised them that I am unable to come in, would like to cancel the membership and get a refund for the months that I have not used ANY of their services (I haven't even stepped foot into the facility). He advised me that they can email a cancellation form to me to complete and I can opt in to either have the my hard earned money used as credits (THAT EXPIRE WITHIN THE NEXT MONTH ) or A gift certificate. If you opt to put your "credits" as a "Gift certificate" there is an Additional $20 transfer fee to utilize it for every hour used. I then learned that the application for cancellation sent to you expires after 2 days (which I was not advised) I called to have it resent to me... and I'm advised that I have to pay for the current month in order to cancel and have my hours transferred... LIKE WHAT?!?? The representative (who was sweet) had the nerve to tell me that I "owe them" dues for the month. The audacity! To be frank... I don't owe this place anything. I have used NOTHING. I have never dealt with such INCOMPETENCE in my life, this place screams SCAM. I previously requested for the contact information of the owner whose name is "Nicole" and the manager provided me with her "email" . I emailed the owner regarding my concerns last week and I have received NO CORRESPONDENCE regarding this issue. YOUR BETTER OFF GOING TO ANOTHER COMPANY THAT IS HONEST And actually cares for the well being of their "Members". Granted: the Massage therapists are nice...it's the company that's appalling. read more

(48/100) I've enjoyed my membership at Massage Luxe. For $58.88 per month, you get one hour of service in massage or facial. The hours roll over if not used and you get an additional half hour for every friend you refer in. After checking in, you are sent to a relaxation area that is very dimly lit and is stocked with water bottles and hot tea while you wait for your therapist to personally come get you. If you have a long wait, you can use the hydrobed for up to fifteen minutes. The hydrobed is a bed/table thing that pounds water underneath you for a quick massage. It feels great and is kind of fun. If you don't have time before, don't worry-you can use it after your service. I've had one facial and that was fine, but most of my hours were spent on glorious massages. Each different therapist I worked with took a few minutes to ask and list to my needs and requests before giving me time to get ready for my massage (aka-take my clothes off and lay down). All of my needs have been me. I have a lot of allergies and asked that the front desk make a note on my account to use only unscented lotions so I don't break out and that request has been met each time. Massage Luxe has great first timer deals and does promotions every so often, especially around the holidays. If you're in Winter Park and want a massage, check them out! read more

This place is a SCAM!!! I told them from the beginning that I wasn't interest in a membership and they reassured me that could work around that. They lied. Then I thought I had the issue resolved six months ago and just realized they have continued to charge me every month. Don't bother trying to get in touch with the regional manager either, he'll dodge you at all cost. Best case is that someone will call "on his behalf". But they are always powerless to make it right. read more

MEMBERSHIP SCAM I came on a groupon ..I never authorized and signed for a membership. My bank informed me of attempted charges of $5 repeatedly-- I contacted Jocelyn at the front desk-- i was told its a membership -- I told her I never signed up for it and requested cancellation... she refused to cancel it and refused her manager and corporate phone number -- she would only give me an email for A.J.Lee her regional manager and I emailed him stating I did not authoriized this membership and requested it cancelled effective immediately aj@flmassageluxe.com 3:50 PM (11 minutes ago) to me Hi Donna, You are still in the obligated portion of your membership. Unfortunately, you must fulfill the agreed payment of $65 before you are eligible to cancel. Please refer to your signed billing agreement when you joined. Your membership is also not fraudulent and will not be cancelled until you fulfill the terms. Please contact the spa with any further questions. Thank you, AJ Lee Regional Manager, MassageLuXe/FaceLuXe Lake Mary (407) 688-3444 Naples (239) 254-5893 Winter Park (407) 740-5893 I will not pay this! DO NOT DO BUSINESS WITH MESSAGE LUXE read more

This place is a JOKE.... DO NOT GO HERE... TAKE YOUR $$$ ELSE WHERE. They are EXTREMELY UNPROFESSIONAL. Purchased a Groupon and was treated like S*#T. I thought Groupon and other sites purpose is to generate business, but it seems that this business has chip on their shoulders. This was our first time to this business and it was horrible. The lack of communication between the staff and the clients are blatantly visible. I would have like to continue to visit this business and tell friends and family about it, but the manner in which we were treated being our 1st time, we will NEVER go back nor will we tell any of our family/friends. I'll take my $$ to another massage center in Winter Park that knows how to treat their clients. They can KICK ROCKS! read more

First off, I must say the prenatal massage I received by Jenny was absolutely fabulous. My friends had warned me that prenatal massages are awful and just feels like someone is "rubbing lotion into your skin" but Jenny didn't hold back in my trouble areas (shoulders and neck). However, I did buy the Groupon which mentioned a 1 hour massage and 15 min hydro massage (which I wasn't sure what that was...) When I arrived they mentioned I couldn't do the hydro massage so I assumed they would make up the time somehow? They didn't. They didn't offer anything... even when I brought it up. :( That made me sad. Also, my massage was only 50 minutes. Trust me: I NEED THAT EXTRA 10 MINUTES. I HATE when massage places only give 50 minutes out of 60. (blah blah blah set up time... yadda yadda...) The part that kills me about this place is when you are checking out you get a very high pressure "buy our membership" chat. I just got out of a nice, relaxing massage and now you want to talk business. I just can't. Please don't. They try and reel you in with a $10 next appt. deal and they even waived the membership fee ($100!!!). Wow.... thank you? Anyhoo.... these membership places sort of get on my nerves. I appreciate the Groupon deal but let me get my massage in peace. read more

BEWARE! Worst customer service ever! They lock you into a membership and when they do not have enough employees for you to get a massage for MONTHS and you save up hours they make it impossible for you to use the hours without spending even MORE money! THEY can cancel YOUR appointments 30 MINUTES before but they charge you if you do not give them 2 hours notice. I just canceled my membership with 11 hours stored up! Over $500 they got from me without giving me the service I paid for! Forget freezing your membership so you can catch up, they will charge you when you unfreeze it! And you HAVE to unfreeze it to use your saved up hours that you already paid for! read more

My fiancé and I got a Groupon and used it to get a couples massage. There is an up-charge for $5 per person but they informed us when we called to make an appointment so that wasn't a big deal. Overall the staff is very friendly. The rooms were on the cold side but the massage beds we laid on were heated so that was nice. My fiancé enjoyed his massage. Mine was ok. I felt like the lady who did my massage didn't focus on the right pressure points. Also there is a HydroMassage bed that we got to enjoy for 15 mins. Overall it was a good experience. read more

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Was impressed by the cleanliness of the location and the variety of times available for a massage. They were very accommodating for a couples massage purchased through Groupon. Groupon also included a hydro massage (water bed). My massage was wonderful except that I communicated in my paperwork that I did not want a head massage and my hair was drenched in oil. Also, came out of the massage like a slip and slide, think they overdid the oil. Regardless, the point for my 3 stars is because the front desk staff provided below average service. They were loud and made fun of guest upon their departure. Very unprofessional read more

I have had multiple services done at this location over a long period of time. The facials were excellent, however 90% of the massages were horrible. I can't remember the names of the therapists, but I was severely unhappy with several. For massages go elsewhere! read more

Brandon was awesome! Highly recommend, great deep tissue. Really clean facilities as well

The best massage ever! Brandon is amazing!!!i have been going to him for years- nothing better

2 stars for a less than average experienced. We purchased the groupon deal, for a 1 hour introductory rate massage. It was my 30th birthday, so I figured my wife and I could start off the day with a relaxing session and a couples massage. Let's start with the deal. $35 for a 1 hour full body massage. We asked if we could do a couples massage, basically the same exact thing just in the same room. For that they charged us an extra $5 each. We figured, what the heck lets just go for it. So we get there, and we go through the regular paperwork. They take us to a lounge before the therapists come to get us. The lounge is basically a dark room with about 8 chairs and some tea and water. The therapist came in and took me to a room with only 1 table. I asked about the couples massage that we were paying extra for, and she took me back to the lounge. Waited another 5 minutes and then 2 therapists came and got us. We get to the room and they leave us there to undress and get on the table. HOLY COLD!!!! This is the first massage place I've been to, where they don't have warm beds. The room was freezing, and the sheets on the table were just as cold. Already not very relaxed. Both therapists come in and they're about to start. My masseuse says "Oh I forgot the lotion, I'll be right back." As my wife's massage got started, I just lied on the cold table. Later, I would find out that even though I waited 5 minutes for her to get the lotion, my massage ended at the same time as my wife's, so I got jipped a few minutes. She asked me what kind of pressure I preferred, so I said medium. She started medium, but then took a turn and was driving into my back pretty hard. I was comfortable for about 10 minutes before it got harder and harder. It was more of a rough you up massage, then a calming, relaxing massage. I felt like she was giving me knots, rather than getting rid of them. My wife's masseuse was apparently pretty good. Covering her eyes when she lied on her back, giving her a warm towel, and a pretty decent massage in her words. As expected, they try upsell you when you're done. They asked every which way you could think of, for us to become members. We declined as we really weren't into the kind of massages we received. Part of the groupon was to have a massage on a water, dry massage table. But there was a 45 minute wait, for the 1 machine. So we passed and had to leave. It's a pretty basic massage place, no frills. Even though my wife's was ok, she said she probably wouldn't go back, so it must've not been that great at all. My massage was pretty bad and I really don't think I would return. read more

I am a new member, and so far, I have to say this will be the best 58.88/month I will ever spend. The aesthetics and ambiance is fantastic. I HIGHLY recommend Randolph. One of the front desk employees suggested I see him for chronic muscular and skeletal neck pain, and man, did he come through. I literally just left my first appointment with him and felt compelled to write a review already, lol! All in all, my experience with this establishment so far is just wonderful. read more

My massage therapist was very professional and overall the massage was good. The company is a comparable version of Massage Envy where you're enticed with a low first time massage and then sold on their monthly package The location is clean and the staff is friendly. I liked how they incorporated stretching with the massage. The lotion they used was very greasy and oily and the therapists hands were rough to the touch. Towels were used at times that were dry and rough. I've always had damp, warm towels used when getting a massage. I wouldn't go back at full price but for $38 it was worth it. read more

I called in May to cancel my account. Apparently a cancelation form has to be signed in order for the company to cancel the charges. The rep never sent a form or told me I needed to sign a cancellation form. Today, they charged my account again and refuse to refund June, July, August and September. They have only offered to refund October. In addition, if I sign the cancelation form, I lose 7 hours of massages that I can use in the next 3 months. This company is ridiculous. I would not recommend them because of their business practices. read more

I have chronic pain, and every time I get a massage by Brandon, I feel a million times better! His massages are the high point of my day! He is absolutely amazing!! read more

Brandon is the absolute best massage therapist I've ever been to. I have terrible tension and locking in my upper back. He is the only massage therapist that has ever been able to get it to release. He makes you feel comfortable and has great technique. The staff are wonderful too read more

Massage Luxe is the place to go! I've been here 3 times and my experience gets better each time. I love the atmosphere. It's like heaven on earth literally. Totally beautiful and peaceful. It's upscale with affordable pricing. The staff is nice and they keep this place very clean. Total Serenity! Luis hands downs has given me the best massage I've ever had in my enter life! I'm beyond grateful for him. I have scoliosis and I have really bad pain in my upper and middle back area. When I leave him my pain is totally gone. If you go please ask for Luis. You will feel new when he's finished! :):) By the way you will read other reviews that will mention the groupon issue. I guess they were bothered by getting the membership offer at the end of their massage. Don't let that pull you away. The membership is not forced at all. They do not pressure you. They just tell you the benefits and if you don't want it you can simply decline. read more

The facility was nice and clean. It was a very relaxing environment. The front desk staff was courteous and welcoming. Rodrigo was my masseuse and he was amazing. He answered all of my questions. He asked if the pressure was ok and if needed him to make adjustments to the pressure throughout the massage. I definitely give him 2 thumbs up! I would definitely recommend this place! read more

Great quality massage by Jason. Nice staff...maybe not the most professional front desk staff, but it was the end of a long day. Waiting lounge (just past check-in desk) was nice and clean. They offered water and hot tea. My massage was a really good quality massage. He asked what areas to focus on and which to avoid. It was a great introductory deal for $38. I've had massages all over the place - fancy spas, physical therapy, other massage chains, and this was amongst the best. I will be back. read more

I am a member here and go monthly. Always love my services! I just went yesterday and Eileen was my masseuse. She was amazing! I had a lot of tightness/soreness in my back and neck from working on the computer and just my active lifestyle in general! She got all my knots out and I am feeling amazing! Can't wait to schedule my next appointment!! read more

I went to MassageLuXe in search for a great massage therapist. I was very lucky and on the first visit, I was booked with Ebony. She was amazing, I am now a member and look forward to my monthly visits. I highly recommend this place, because of Ebony. read more

Love this place! Very clean and has a friendly staff. Brandon is amazing! I would definitely recommend this MessageLuxe location!

Awesome spa this was my very first message and it was fanimonial it looked very nice and smelled good two . I was a big fan of the hydrolux water bed as well I got a one hour message an Karen as my therapist she did a great job the therapists are very interactive the soap smelled good and feeled very nice and I do highly recommend this spa read more

I don't know why I have taken so long to review them. I started with one of their special offers for my birthday 12/2016. Then I took advantage of the $10 for another service hour and have essentially been a member ever since. I am happy the hours roll over the price is reasonable. The cancellation policy is reasonable I don't like that I have to come in to cancel which may be why I have not this whole time. I don't like the no show policy because I am and never had been good with appointments. If you don't come for appointment you loose it. They have a liberal walk in policy 80% of the time I can just walk in to an appointment. Saves me the trouble of missing my much needed me time.They are open hella late too so ++++. Fair for the therapist to respect their time though so I understand. I like the referral system a lot of my friends have joined so score for me. 30 mins if your friend comes 1 hour if they join up. I like the unlimited use of hydro massage but it kinda makes me itchy I may be allergic to the cleaning supplies I have sensitive skin. I love that they have Microderm facials with the membership since my dermatologist charges a lot for each one. Again my face was itchy and irritated from the cosmetics so if u have sensitive skin like me ask ahead if they have any hypoallergenic soaps and creams. I will ask before my next appointment. After about 2 days my face was back to normal. The other basic facial I got was not worth it. (No extractions, hair removal, I am a facial snob) I like the add ons aromatherapy etc. i just wish there was a way to combine them like hot stone aroma therapy together I can only pick one and it makes me feel like I am missing out on something. Most of the therapist I have had are excellent. I only had one I did not care for. Javier, Luis, Brandon are great! My friends and I agree the women therapist here are not as great for massages. Open for recs if you have any. I just know I bought 4 people in addition to myself and it is not that the women are bad just complaints like not enough pressure,too chatty, one of their hands smelled like cigarette smoke. My guy friend had his first massage here by a woman and he was thrilled. I may have a high expectation so just trying to be honest at the same time. Love the calm waiting area excellent for relaxing and hydrating and the complimentary tea plenty of magazines, and dark incase you just want to relax. Only thing better is if they had wine or champagne. I may bring my own next time. Over all love this place price, atmosphere, service has always been great, Decor is relaxing. Highly recommend! read more

My boyfriend and I are new members with message luxe and we couldn't be more impressed! Liz and Stephanie are the best! They take the time to get out every knot and we leave there feeling great every time! read more

Came in with a friend who had signed up for a massage deal on Groupon. Thought to myself, oh, I can't wait for an hour of relaxation and a break from the daily stressors of life. Well, unfortunately, my massage therapist decided to use the entire hour of my massage telling me about her life story, her children, and telling me who was gay and who was straight among her coworkers at MassageLuxe. Completely unprofessional. After my massage, they put a sales girl on the task of trying to get me to sign up for a membership. Their sales tactics were worse than a timeshare salesman in the Nevada Springs - desperate, one-sided, and ignorant. I kindly told them "No" multiple times with reasons why I did not want to sign up. As soon as the girl gave up, the man in the front approached me and tried his tactics on me. I guess he was either the business owner or the manager, from what I heard from my massage therapist that day. He was trying so hard to pressure me and I told him I'm moving to India and so NO, I will not sign up for a membership. He told me that they could only charge me $5/mo for a frozen account with them, so that "at least you'll still have a membership with us when you come back". I told him no and because how does that serve me? I'm going to India to travel for a long time and don't know when I'll be coming back. These people offer poor quality service and I ended up leaving more stressed out than relaxed due to their slimy sales schemes. Will never recommend this place to ANYONE, there are far better Groupons to choose from in Winter Park!! read more

This is just like any other massage franchise. It's clean and the staff is very polite. But no personal touch that you would find in a privately owned spa. It really depends on which massage therapist you get. My particular person wasn't the best and actually left me in pain. They also have this hydro luxe machine and it's okay.. not as great as everyone says. I waited 20 minutes to use it and felt like I wasted my time. It's feels the same as if you were in a massage chair at the mall. . And to top it off I had to say no to the membership sales pitch 3 or 4 times before they stopped bothering me about it. Overall, I prefer hand and stone, wouldn't go for the membership at this place, and would only return on the rear occasion a family member purchased a gift card or something like that. read more

Massage with Veronica & hydrobed were great but the sales tactic on the way out won't have me coming back. I used a Groupon to check it out. They basically want you to subscribe to a membership on your first visit using a high price tag scare tactic if you come back without starting the membership on that first visit. I'm definitely a more massage as needed person & don't want to commit to anything. read more

This was my first massage ever and Javier was wonderful! It's clean and everyone I spoke to was pretty friendly. The oil they use smells wonderful and Javier worked out all the spots I told him I had problems with, I will definitely go back to him. Only negative is the weird hydro massage machine, I could have done without it. read more

Had my massage done yesterday by Jessica. She was amazing. Took her time asking me questions before hand. She made sure she concentrated on the area that were hurting me. If you go here ask for her!!!! The environment is so laid back. They always make you feel comfortable. read more

Excellent service! Luis was my massage therapist and he was nothing short of amazing. I especially loved the hydroluxe session after. I enrolled in a 2 hour monthly membership and am looking forward to daily or bi-daily hydroluxe sessions. read more

First time visiting this location. Everything look very new and clean. When first walking in the staff up front seem very friendly and welcoming. The process didnt take long for a new client. filling out some information and forms on an ipad and you pretty much ready to get some shoulder loosing up. Did notice many reviews stating about only getting a 50 minutes when paying for an hour massage. see true. however, the overall experience was good. The massage therapist did a well job of relaxing/stretching out my muscle. 50 minutes of good massage that was focus is way better than getting an hour of just slacking off and time killing. They also offer facial service and some add on service such as waxing, ect. read more

This place is pretty good the only thing that's bad about it is that once you become a member there still very strict on the fact that you must tip and tipple well I was actually called out by a member of the front staff for "not tipping well" if you're going to have a membership program at least include the tips in there so that way when I have a busy day I can just walk into my massage appointment and walk out without having to worry about how much to leave I mean what is The point of the membership if not everything is included? read more

Awful. I created a Yelp account specifically to rate Massage Luxe. We received a Groupon last Christmas as a gift, but just got around to using it. Since the Groupon deal was no longer available, we could use the amount of the Groupon deal towards the original deal but needed to pay the difference. My wife and I were aware this would happen and were completely fine with this. When my wife called to make the appointment, the staff asked if we would prefer to do a couples massage since we were both coming. We agreed. We were never told about the additional $5 up-charge per person until it was time to pay. It is not a lot of money, but an additional charge we weren't aware of. The place is clean, the reception was nice. Easily filled out the mandatory paperwork. After, we were taken to a waiting area where there were waters and tea. It was absolutely freezing. Next, we were taken to our room for the joint massages. This room was also freezing and I was shaking from the cold while we waited for the masseuses to come back. I wish I could say the massage itself was mediocre or unimpressive. I can't even say that much for it. The lady I had was awful ( I wish I had gotten her name). She asked which parts she should focus on ( neck/ upper back) and promptly started at my feet and legs. I'm not sure if she knows where muscles are located. Here's a stream of thoughts that went through my head as the massage progressed: - We're starting at my feet. Ok, that's fine. - Now we're applying lotion to my callouses and rubbing it in. Weird? Maybe things will pick up? Maybe she's just finding her groove? - Starts lifting my leg and aggressively pulling ankle. Ouch. Maybe she's loosening? It's been a while since I've had a massage.. - More aggressive quick rubbing, I'm getting some anxiety because I can't figure out why anyone needs to rub this fast. - I have an itch. Slow, discreet itch movements on my toe so she won't notice. - Asks if pressure is too hard. I say pressure could be a little harder, I just have an itch. She scratches my toes. Thanks? - I'm thinking she will slow down and get into my muscles. Nope. A little more pressure, aggressive quick movements near my inner calf near the bone and inner thigh. We don't even touch the larger outer muscles. At all. -We move on to my back. I'm most excited about this. - Puts warm, wet towel on back. - Removes towel.. I'm freezing. I'm uncontrollably shaking. - More quick, light rubbing up and down my arm. We don't focus on muscle groups. She is literally just warming me up so I don't have goosebumps. This is literally the only time she touches my upper arms ( or lower arms for that matter) at all. - Back time! Yes! This is going to be great! This is my main focus! She was just giving me quick aggressive movements earlier so she could get to my back faster!!! - Nope. she lays on my back with her forearms. She only goes over my spine and on top of my shoulder blades. We don't touch my upper back near the neck. We don't go over the knots in my back. She doesn't move my arm to get under my shoulder blade. We don't rub next to the spine. We don't touch the back muscles at all. Aggressive, quick, laying motions on my spine. Lots of pressure on the spine. -I start giggling so I don't cry. Debate on whether to end the session. Debate on if it's worth explaining where the muscle groups are and how deep tissue works. Seems like a lot of work. - Start panicking a little. This isn't slow. This isn't relaxing. This isn't deep in my muscle. This is a lot of bone pain. Dear God, I wonder how much time is left? - Oh- arm time. Maybe earlier was just to warm me up? Now we will really get into those arm muscles! - Nope, again. Lifts my arm. Bends my elbow towards my shoulder and yanks quickly back and forth. Continually. I'm afraid she will break my wrist. Asks me to relax my arm. I can't. I'm tensing. Trying to keep her from pulling my joints. - "Massaging" my hand. This should feel good. It doesn't. She only focuses on my knuckles and the bones on the back of my hand. It hurts. - Patiently waiting for her to work up my forearms and upper arm. Spoiler alert. We're done with my arms. - She flips me over. "Massaging" continues at the legs again. She mostly just rubs my shin bone roughly. She also rubs my knee joint and it pops. - Moving up. We got to my quads. She does something!!!!!! There is actually deep tissue massage!!! ( I mean.. This is a pretty big body section. It would be hard to miss.. I'll take what I can get though. ) - We keep going with the thighs! We're touching my groin! It's getting weird! Should I have shaved? I didn't realize we were going to be this invasive. -Massage continues to the top of my collarbone and the tendons on the front of my neck. WHY. Finally finished, we are asked if we want a membership (no) and asked how the massage was ( while masseuse is standing there). This was a frustrating experience. Wont be back. read more