Rule of Thumb - there's only three guarantees in life, death, taxes, and that timeshares are a bad idea. As long as you keep that in mind, you can handle Massanutten. This review is for the Ski Resort and the Water Park. Keep in mind, Massanutten is a resort stuck in time - and that time is the late 80s early 90s. How to get the most bang for your cheap buck: - Stay in the town: there's a lot of name brand hotels for a lot cheaper than the resort - even AirBnB - Get there at 4:00PM to capitalize on the night rates - Eat and Drink at base camp. It's like a restaurant with a great view and attentive staff. - End the day at the water park / arcade or go to their live music venue ($7 cover) at the Lodge The water park is the bee's knees. Indoor and huge and a balmy 80 degrees and what feels like 90% humidity all year around. A fast food restaurant in the water park area, and a bar / restaurant connected to the arcade that overlooks the water park - and now a dessert bar at the main entrance. If you're trying to make a day out on the slopes, chillin' in the adult-only hot tub grotto ain't a bad way to relax the sore bumbum (I need to really practice snowboarding not on my butt). Ok - now the slopes. Still a lot cheaper than Whitetail and in my opinion, a better buy with a lot fewer crowds = less lines at the lifts. To put it in comparison, we easily paid double at Whitetail and probably waited 20 - 30 minutes to get on a lift there vs Mass where we paid the 4:00PM rate and got on lifts in maybe 5 minutes tops. Yeah - there's a nighttime discount and they also do time ranges (4 hours / 8 hours / all day) - which allows you to save some precious $$$ and spend it at their Base Camp all-window restaurant near the Southern Comfort lift. And since, unlike Whitetail, this ain't a dry county, you can get a well-made drink from their extensive cocktail menu before you hit the slopes at night. Also - their food is markedly better than Whitetail. read more

Check-in is late. We were given a 6pm check-in time. Not many activities for a preschooler as you need to be 42 inches including no option for pony rides. Staff was uninformed. We were given incorrect information multiple times including being told towels are available at the pools. Towels (ridiculously tiny ones) are only available at some pools. Be safe and bring your own. We were also told the chair lift ride was open daily until 4pm. We showed up Monday at 3pm and it turns out the chair lift ride is only open Wed - Sun. Things close early (and open late) as in earlier than stated closing time. We went to get ice cream at the Black Bear ice cream stand and they told us sorry they can't help. They are suppose to close at 10pm and we arrived at 6pm. She wasn't feeling well and the other people working with her got to leave too?! Room was ok. It was not great, but not terrible. We are timeshare owners through Hilton so we have learned to avoid the calls to join a presentation at all costs. Water park was fun. Food line was a solid 30 minute wait. read more

Here's the Scoop: My honey and I spent a fabulous week at this resort.We stayed in a 2 bedroom condo in the Summit. This condo had everything you needed. 2bedrooms and 2 baths, full kitchen/diningroom, dish washer, livingroom with flat screen and fireplace, screened in porch, 2nd bath 2 person jacuzzi tub, rain showers in both bathrooms, at the top of the mountain. Some fabulous mountain views everyday. The livingroom had a full sofa and loveseat. This place could accomodate 6-8 people comfortably. So spacious and comfortable. Washer and dryer located on the lower level. large windows which allowed you to view skiers skiing up and down the mountain from our condo. Good heat, insulated well. This is a 4 seasons resort so no matter what time of the year you come there's something to do. The indoor waterpark is phenominal!! there's horsebacki riding, petting zoo. golf. tennis and classes to instruct you. Full booklet of activites given to you when you check in. You won't be bored here. There are restaurants on site as well. We went off site because we wanted to see what was in the area. Plenty of restaurants about 3 miles down. Everyone you know and some you don't. I found Hobby Lobby and I was in heaven because I'm a card maker. I enjoyed eating at a new find which was the Wood Grill. That food was outragious. sooooo good. They gave a craft class at the resort and of course i signed up, it was great. So much to do, so little time. I'm defintely coming here again. Reservations are tight because so many folk want to come here. Our unit was clean and supplied everything you needed to cook in if you wanted. TV's in every room. Service upon check-in was swift and effecient. i think it took all of 15-20 min for checkin and it wasnt becasue of a line, oh no, no line this time was spent getting your keys, and concierge explaining the amenities and directions to our unit. This place is huge inside and you have to use the map or you'll get lost. They also have their own police station for security. Also, each unit has a emblem on the door that states your unit's adress in case some one gets sick and you need 911.Check out a breeze too. Aswesome time spent here with my honey. Very romantic!! So if you need a getaway not far from NY its a 6Hr drive to spend some time with your honey, Come check out Massanutten Resort. read more

See all

We stayed for 3 days in a condo. It was very clean, but extremely dated. The furniture was tattered in places and the carpet has seen much better days. The beds were surprisingly comfortable. The comforters appeared to have been washed, but were stained and ratty. My only serious complaint is about the indoor water park. I'm not generally sensitive to chemicals, but the chlorine from the pool burned my eyes and throat. And I didn't even go in the water - this was just from being in the seating area. My kids complained about their throat and lungs burning for an entire day afterwards. I understand the need to keep the pool clean, but Massanutten needs to find a way to release the chlorine fumes from the building. It was painful. Skiing and tubing were fun and the ski rental/lift ticket process was pretty efficient. read more

So much fun! I was expecting a fun family vacation and instead I had the best vacation ever! This place is fantastic for kids. My 2.5 and 5 year old had so much fun. The water park is the best, cleanest and has so many lifeguards. It was amazing. read more

My wife and I had a very negative experience at Massanutten in August 2022. It began when a registration clerk ignored me as I stood there waiting to register. Then our hotel building had no outside security (key-operated) door. The outside steps to the building were also poorly lit at night. In our room the sliding door to our balcony wouldn't lock, the TV wouldn't work, the refrigerator door wouldn't open, and a sink wouldn't drain. After four calls to maintenance, only the sink and the TV got fixed. I heard an employee make a snide reference to management people "who make seven figures." Everything about Massanutten indicated to me that the employees are ticked off at management and don't care about the quality of their work. I'm sorry we stayed there. read more

Have to say, had a bad time there last week. As Summit Owners, over the years , we have come to expect so much better. But the prices keep going up for less. These are some of the things that went wrong. 1) We had family guests we wanted in our lower unit. When they checked us in, they gave us an UPPER unit. But, later on they gave our guests a LOWER but in a different unit. They said they weer fixing a wall. Well why didnt you tell us when we checked in? 2) After 2-3 days my wife was getting seriously bitten up. We discovered (with pics and video proof) our bedroom mattress was infested with bed bugs! They did confirm it as well and moved us to a nicer unit, but the hassle of having to pack again and unpack was terrible. PLUS, my wife went to urgent care today to get medication as all her bites were still swollen and itching horribly. 3) They got rid of many of the outside vendors whose crafts we have been doing for years. 4) We were all REALLY looking forward to Thursday Noodle Night as clearly advertised on the website. Well, when we got to the BBQ place, they looked st us funny and said "Oh we stopped that awhile ago". So why is i t still on the website? Needless to say this was the first time I was so happy to go home yesterday. So disappointed. read more

This review is for Woodstone, the hotel, and the ski park. This resort is HUGE. There are so many things to do here, such as their water park, ski/snowboard slopes, golfing, mini golf, real-size golf, etc. I guess I should have done more research about this place because I really wasn't expecting just how spread out everything was. It really is a huge plot of land and everything is scattered all around, which makes things pretty inconvenient. Check in has multiple lobbies, although thankfully it's in one general building, Woodstone. This building also houses one of the many pools on the resort, the "arcade," and Virginia BBQ. Check-ins for hotels are in the South Lobby, and you have to walk through the open space that I assume is for sucking people into buying timeshares (word of advice: don't do it!!) Our room was in Hotel 5, which was like, almost THREE MILE DRIVE from the check-in building. WOW. I guess I'm used to a resort like Seven Springs, where everything is in one giant building but all very walkable. It would take someone a pretty long time (it's a trek!) to walk from Woodstone to Hotel 5. In Hotel 5, it's really less "hotel" and more like if you took a few floors of a hotel and secluded it. There is no front desk, no concierge, no anyone that works at the resort. It's just all guests. Which is a little weird. What if we had a question or request? How long would it take for someone to come to us?? We got a double queen bed room (originally booked a king bed room but had to change our dates so this was the only available option) and it has its own balcony, a small desk, small round table, 2 sinks (one in bathroom and one outside), mini fridge, and a closet with an iron and ironing board. All the toiletries are provided (shampoo, conditioner, bar soap, shower gel) along with ample amounts of towels. The beds were very comfy, and they had DirectTV channels. One night, my boyfriend and I ventured back to Woodstone for dinner at the BBQ place, as well as checking out the pool/hot tub and arcade. The pool closes at 8:45pm so we didn't have much time to enjoy it. The arcade was full of very old, old, OLD games. Pass. We played some ping pong instead, which was pretty enjoyable. This area closes at 9:00pm. The next day, we went skiing/snowboarding. There were not a lot of slopes opened since there was literally no natural snowfall (the temperature that day was also in the low 50's!) I also think that the slopes are rated a bit too high. I'm not a great skiier, but I found the "black diamond" slope to be of intermediate skill since it wasn't very steep. All in all, I enjoyed my day skiing. We bought the 8-hour pass ($70 for weekends) and I rented skis ($35). There's a partially outdoor bar at the bottom of the slopes that served really delicious blood orange cider, which was a great refreshing drink during my breaks. I'm not sure if I'd come back. I think I prefer my resorts to be a little more packed together so I can roam without driving everywhere. read more

If I could give zeros stars I would! What a dump! Now they charge you $75+ extra when you check in for pools and gym. The dirty, old facilities! We checked in paid the fee. Drive to our unit. NO KITCHEN that we reserved! WTH. An hour ago we purchased a $150+ worth of food to cook in a stove we don't have! Oh we can move to the really old condos up on the mountain that takes 15 mins more to drive too. This is not the first time they've screwed up. 2 years ago we walked into units that had guests already in them. Twice!!!! Never coming back for sure. We really needed a nice vacation. So happy we drive 8 hrs to be treated like this. read more

Like many other reviews have said, this is an outdated and overcrowded nightmare of a resort. I actually left a full day early and decided to take my family to a nice hotel with an indoor pool so they could have fun without disrespectful people being around them. The pool was a disaster, you could tell the lifeguards were even exhausted from the chaos. Almost all of the arcades are broken and most of the facilities feel very behind the times. There is also a feeling of being unsafe when you are in your rooms, just not a good guest population here. Overpriced for zero reason, this place is a timeshare garbage pit. Obviously won't be returning. read more

The price is close to proportionate to the quality. I stayed in the Eagles Terrace in one of the older model, 1 bedroom condos. While it was clean, it was outdated. The TVs are pixelated and the signal gets knocked out if it is windy. We had dinner at the campfire grill and I got the drunk duck with mushrooms and zucchini. The sauce used for the duck spilled into the sides and since I did not like the sauce, I wasn't able to enjoy my dinner. Overall, it is a scenic area, but don't fall for their schpeel on getting a timeshare. read more

The resort has nice amenities but they nickel and dime you, even for the timeshare owners. Apart from the annual owners fee of $500+, You now have to pay $15 per day, even if you stay in your timeshare unit. And I happen to stay only for 2 days and asked for a refund for the 5 days, and it took 3 front desk attendants to figure out what my refund should be. They all first wanted to just refund me for 3 days when I was owed 5 days. They finally figured it out after 15 minutes, and no apology. Poor customer service at the front desk. read more

Love the location only about 2hrs from DC metro area. Peaceful and green in spring. Lots of different types of accommodations wishing the resort itself. Beautiful hiking trails atop a mountain - don't let the signs that bears frequent the trails scare you, the hike is very well worth the view! If you get tired of nature and need entertainment after skiing season is over, they have golf and mini golf, zip line for kids and adults, summertime tubing, fishing, swimming pools, rental boats and fishing roads available to keep you busy. Don't waste your time and money on the waterpark though - unless you're a huge fan of super crowded, unbearably noisy chlorine smelling mess. Will need to come back here in winter to check out their slopes! read more

Massanutten Resort - Mountain Views - Hotels Near Me - Massanutten, Virginia

See all

Checkin is an absolute horrible mess. They don't even attempt to make it right. Just a logistic disaster. 2 hours of waiting in line with no apologies. So many systems exist to make it smoother. When asked if this is my first time here - yes first and last. Never coming back. read more

I have been to Massanutten Resort and had a great time each time. I get to see breathtaking scenery, can go go karting, do bumper cars, play basketball, sled, ski and more. It's the perfect trip during Covid because it's not crowded. I would recommend this to anyone that needs tranquility vacation read more

This resort is very unprofessional, we have a package send to our condo, The USPS tracking indicate the package was sent and arrived via USPS express (next day), but they have no idea where the package was, after going back and forth from their front desk and post office for 2 days, the tracking says the mail have send back to sender. All people we interact for the issue seems nice, but none of them actually can help, only sweet talks, For me, it is not responsible and lack of training for their employees in this resort. Anyone plan to spent their time here should reconsider. The service is awful by any means. The internet was poorly managed, Web up and down for last few days. It makes me think the whole resorts are happy to promote their time share but not focus on services for their clients. I am not happy here for the vacation.!! read more

Rude staff when you ask questions they make it seem like your bothering them both on the phone and in person. Asked one guy where the rec center was he just pointed out the window. read more

I love the homey feeling of this resort, like others RCI timeshare, this house is equipped with cookware, utensils, dishwasher, washer and dryer. What I love the most is the jacuzzi in the master bedroom. Our kids enjoyed the indoor pool at the main building with a short drive. I just wish that the Massanutten water park have more indoor pool options, it was crowded at the hot spring pool because all the kids and adults squeezed in the tiny pool, it was too cold to walk around in and out of the water comparing to Kalahari (water park in PA) end up leaving in 4hours after paying $177 (4x general admissions tickets) with lockers fee. read more

If I could give negative stars I would. My experience as a guest in the hotel was horrific. There were cigarette burns on the comforters, where greeted by the "housekeepers" watching tv in the room and pretending to play with the AC unit. The room smelled like smoke. The hotel was more like a motel actually. The bathroom was not clean. I wouldn't refer anyone to stay there. Then when we went on the tour they show you how nice the actual condos are. Don't get me wrong, they are lovely, however wouldn't it make more sense to put some money into the hotel that you have visitors staying in who are considering purchasing a timeshare? The supervisor was very pushy when I said I wasn't interested in the deal... the deal was too good to be true, almost perfect, however The hotel looks like you could've gotten bedbugs just walking in there. I got a free vacation there again and I told them I WOULD NOT be returning. read more

7 day stay in the Hotel portion of resort. Pros: -Cheap -Pull out couch -Driving distance of most of the activities , about three miles -Horse riding was awesome(a must do if you go) Cons: -Generator in buildings turn in randomly and wake up entire floors. Called and the "Generator guys were thin to make it less noisy for the last couple weeks, nothing can be done now" Turns I'm at midnight and 230am for my stay. -no kitchen(we knew that) -PARKING IS HORRIBLE. Came back after tubing at 730 and couldn't find parking spot anywhere near front entrance or even across the street. Contacted front desk and the lady said with a very snarky attitude"its first come first serve and even if the cars don't have stickers for registered stays, they could be guest of owners" so no point in asking me for my license plate at all for registration. - walls are paper-thin, could hear loud family next door(not their fault) -food is overpriced for low quality around entire resort -Outdoor fire pits are always empty at bar near slopes. Asked the bar keep if he could turn some on" no and we are closing soon they are probably empty" I will say the tubing was fun, we did cosmic hours so lines were small. The snowboarding was great for kids cause they were still learning. The entire mountain was just a flat sheet of ice. So that was disappointing. The place needs new management/makeover. read more

I know I have given tips on how to survive timeshare presentations in previous reviews, so it may come as a shock to many of you that I actually own a timeshare. I personally think they are great for families who travel, but you've got to know how to work them and not let them work you! Our timeshare is based in Myrtle Beach, SC. When you have ownership anywhere, you can trade your space to travel to other places. We purchased the least expensive timeshare we could so as to: A) Have access to RCI's last call vacation deals where you can get a full week in a 2 bedroom, 2 bath condo for under $250 (not using any of your points) and B) to be able to exchange our points so as to travel to destinations around the world. Since we have points that will expire this year, we decided to use them to finally make the trip to Shenandoah Valley. Massanutten is a resort/residential community nestled in between two mountain ridges allowing 360 degree mountain views. There is so much to appreciate about this property it will be hard to stay within the 5001 character limit, but I'll give it a shot. ---------- NATURE/OUTDOOR ACTIVITIES I have never in my life seen deer so comfortable in the presence of man. From the very first moment we arrived at our unit, a family of deer greeted us at our car. Every day after they showed up at dusk in groups of as many as 6. Also, each day a fawn hid in the tall grass on the hill behind our dining room window. It was the absolute cutest little thing causing my wife and children to watch the window like a TV. There is a hiking trail that leads you to Massanutten Mountain peak, a cool overlook you can drive to, horseback riding, pools, fishing and ZIPLINING! You can either do a single line for $15 or a Treetop Adventure. There is also a kiddie zip line tour for the smallest members of the family, fall festivals, summer jams, a mountain jamboree & other seasonal events. ACCOMMODATIONS Our 2 bedroom/2 bath unit located in "The Summit" had lots of space, particularly in the secondary bathroom. The jacuzzi tub was enormous and the kids had a blast filling it up every night. You could practically swim in it. The master bedroom featured a desk, table, king-sized bed, TV and table. Secondary bedroom included two twin beds and a TV. The decor could use a little updating and the beds could be more comfortable, but none of that stopped us from having a relaxing time. The kitchen is decent sized, but you will have to rearrange the dishware if you plan to purchase your own groceries. Also, only the first floor units have outdoor grills. NEARBY This entire area is steeped in Civil War history. Nearby are battlefields, museums, national historic parks and homesites of famous historic people like Thomas Jefferson and James Madison. Harrisonburg, Shenandoah Cavern and Luray Cavern are just a few clicks away. AMENITIES There are several indoor and outdoor pools on the property, several arcade style game rooms and pool table/ping pong/air hockey rooms. On site there are tennis courts, golf, tube slides, a small convenience store, playgrounds, fishing ponds, petting zoo, kayaking and even organized bus tours to Washington DC. In the winter there is also skiing, tubing, snowboarding and racing competitions. I really can't think of anything you can't do here. * * * * * * * * * * WATER PARK Featuring indoor and outdoor areas, the waterpark is a large facility complete with a restaurant, sweets snack bar, video game arcade, toddler areas, lazy river, slides, wave pool, hot tub, obstacle course & our favorite feature... the FlowRider! My kids have become little FloMasters and even successfully completed a few of the tricks staff members taught them, like the roll over. Price of the waterpark is not included in your stay (which is a real bummer), but you will be offered one day free if you choose to attend the time share for this resort. If we had any disappointments here, it was the fact they should at least offer a discounted week pass to the waterpark. That being said the multiple indoor & outdoor pools on site were more than sufficient and our kids made lots of friends. They even controlled our schedule as each day they made plans to meet their new friends at the pool. * * * * * * * * * * FINAL THOUGHTS Shenandoah Valley is a beautiful place. I can only image what the scenery is like here in the fall. I have seen very few resorts with as many activities & I absolutely adore the thought that went into planning and development. It feels much more like a mountain community than resort. You feel like you are living in nature and not stack on top of each other like some resorts. We saw so much wildlife right out our front door it was incredible. The serenity and peacefulness was something you just can't put a price on. Restaurants, big name grocery stores and shopping are several miles away, but within a reasonable drive. Come. If you love nature and peaceful settings, you'll really enjoy it here. read more

See all

SCAM.. Timeshare called told us to come visit and that the waterpark would be included plus a free visa gift card. We ended up booking with our neighbors since they were military as well and could get the same offer as us. We ended up booking with same marketing person Amanda who knew we would be traveling together. When we arrive to check in we get told that our rooms are about 3 miles apart from each other, when we told them that we needed this issue fixed, they said we can't change rooms due to high volume, but we told them we booked this trip together and traveled together. It took us almost 3 hours to get our room issue fixed because everyone we talked to ended up sending us to someone else to finally getting a hotel manager name Dylan who assisted us closer together but not together and we were so tired at this point we just took it, but once we got into our rooms and they are VERY old this place needs major upgrades and the rooms smelled like mold we had a pull out bed for our kids and one bathroom but they call it a townhouse. SMDH. Then we find out that the waterpark wasn't included in our package and that we only get 20% off waterpark tickets which isn't a deal since we are military and that the same discount and of course we couldn't combined. Also If we wanted to do any other activity we had to pay full price, which wasn't told to us when we booked. Its tons of activities but just be ready to pay because it's very expensive especially when you didn't plan to spend this on a last minute vacations. My kids were so disappointed. I would have never taken this trip right before the holidays if I knew I had to pay for fun on the resort. I was so upset I was ready to leave that night I didn't even want to sleep in that nasty room, but we were exhausted from driving 3 hours in traffic and arguing about what were promised, plus I couldn't get my deposit back because I to agree to do the tour so I had to stay overnight. We ended up doing the tour at 0800 the next day, they said continental breakfast will be provided but all they had was mini bagels and pasties WTF! Our tour guide Adam was great, but we already had a bad taste in our mouth from being promised stuff that we never got to do, but we had do the tour which ended up being a complete slap in your face.. They take you to a see a really nice room with two bedrooms with full kitchen new furniture and two bathrooms (but they make you stay in moldy room with half kitchen and pullout bed). I guess you have to be an owner to stay in the nice stuff This place must honestly think you stupid because they make you drive around to see "where you can stay and do" if you become an owner but they don't give you passes to try thing out and they don't let you stay in the up to date townhomes. It like they want you invest thousands that will last for a LIFETIME before trying. Who in the hell does that !! STUPID. FOOD: First night we ate at Campfire Grill, the service was good and the food was great, we had minor issue but they comp my bill for the mess up but not how we wanted to end our first night. The next day after the damn near 3 hour tour that supposed to be 90 minutes we ate at hideaway this is a complete disaster!! We had mold on the French fries and half of our meal never came to us after 45 mins waiting and seeing other table get getting there food they say our whole ticket never made it to the kitchen they apologies but said we had to wait 15 more minutes just to get what we order 45 mins ago. The manager ended up comp our whole bill for yet another messed up experience, they to tell us he can't comp the TWO beers we drank.. seriously if I didn't have that beer I probably have flipped over some tables so disgusted with this place.. We ended up packing our bag and leaving. I didn't even want to stay another night.. DO NOT WASTE YOUR TIME or MONEY. The sales folks there are the ones who didn't provide us any relief for our problems they just blamed the "marketing department" who was conveniently closed due to the weekend and the holiday. They told us we had to get with them a call, not we will have them call you first thing, we will get down to the bottom of this and what they told us NOTHING they were truly awful. That place will never get another dime of my money.. The marketing department lied!!! read more

Ok, so I'm here to offer a different perspective of Massanutten. My boyfriend got us a weekend here on an RCI exchange. We stayed at Woodstone Meadows. Our condo had a full kitchen and a big jacuzzi in the hall bathroom. The condo was very nice and the kitchen was equipped with everything we'd need..besides food, of course. We don't ski and it was a bit chilly for the other outdoor activities so we decided to leave the resort and chill with the locals in Harrisonburg. Now for your *Keepin'-it-real-moment-of-the-day*: if you are of African descent and planning to venture off the resort...please don't be taken aback by the stares that might come your way. Not saying that they don't see black folk here but there aren't many of us around and people were looking at me like I had a 3rd eye and lots seemed nervous around my big ole, black, 6'4 ft boyfriend. I hate to have to add this to my review but hey...it's a reality that some of us have to take into account when visiting places that aren't as diverse as what we're used to. I did have a couple of questionable encounters that I would deem as a bit racist but I won't give details where they aren't deserved. I will say that it is still very possible to have a great time in that area in spite of the lack of diversity. Although it's a college town...there doesn't seem to be much to do. It was even kinda weird having elderly people check my ticket at the movie theater...especially when you're used to the young teeny boppers working at the theaters here. Back at the resort, Blue Ridge Buffet was way overpriced for what they offered. I was excited to learn that they had crab legs but I was way underwhelmed when I put them on my plate. They smelled fishy and didn't taste good at all! The buffet was subpar. Awww hell, who am I kidding?! The food at Blue Ridge was disgusting! Golden Corral would've been a MUCH better choice. Fairway restaurant and lounge was gross as well except for the waffle fries and this drink called "Almond Joy". The steak was cooked well but lacked flavor and the sauce on the shrimp just didn't do it for me. I could go on about this place but I will end by saying that this resort would be great for a family with young children but it's not for a couple's getaway (and this is coming from a mother of a young child). Massanutten....what a bore! read more

After reading a host of reviews of this resort, some glowing, some angry, I've come to realize that people are talking about different facilities within one huge resort complex. We started out at Eagle Trace but are now at Woodstone, two completely different experiences but both holding the name Massanutten. At least they do here on Yelp. Yelp should do everyone a favor and create pages for each of Massanutten's properties. Massanutten has a hotel, a water park, a restaurant, and half a dozen time-share properties. Each of these places has its pros and cons. That's how these reviews can be so different yet still be accurate by and large. We favor Woodstone units over Eagle Trace. When you read reviews about outdated furniture and tvs, they are probably talking about Eagle Trace. The flat screens and high grade furniture are at Woodstone and some of the other resort areas. We shy away from using the hotel. And we don't attend the sales pitches, go to the water park or buy activity cards. Word to the wise. The pool and gym are free. The sports facility has tennis rackets and ping pong, an indoor pool, etc. We plan a meal or two at Fareway. The wine dinner and beer dinner have foods we're allergic to and the resort doesn't allow substitutions, so for the second year we're having to skip them. The area is rich in things to do. We plan to hit local wineries and restaurants. Yelp wineries nearby and you should find plenty to keep you busy. The one thing everyone gets right about the overall Massanutten resort experience is the hellish, cut-throat sales games they play at check-in. Today's registration was particularly disconcerting. I'm sitting in my room right now dreading their follow up calls to pressure us to attend a sales breakfast. No way I will be going. I'm just going to disconnect my phone -- who would call me on my room phone anyway?? Then there's the call at home to update my account, which is just another sales pitch. All you need to do is hang around a while within earshot of the salesmen's smoking gazebo to catch the essence of the Massanutten resort sales floor ethic. They compare stories about their sales successes and failures in uncolorful terms. You have to get past this ugly part of the resort business and hold them at bay while you enjoy your vacation. If you own already, don't let them use your resort time to sell you something. Three stars for the resort, but with the above stipulations. read more

We made the mistake of buying a "time share" here 8 years ago. This place is a scam, they make it practically impossible to use your time there, constantly send bills and now have sent me to collections for a bill I've never recieved. The staff is rude and refuses to assist a "owner" in correcting this issue, some girl Tammy Silver actually yelled at me on the phone demanding that it's my fault...after I've paid bills on time for 8 years and only used this nightmare timeshare once! All I can recommend is to NEVER get involved with these snakes...it's a web that I can tell we're going to struggel to get out of. I logged into the owners website today and in bright red it says...SCAM ALERT...people are trying to buy your ownership weeks. I sure wish someone would give me the .50 cents that mine is worth and that's just for a stamp to beg them to let me out of this nightmare! read more

Kind of a cluster. Condo was nice. Restaurant choices are a complete and utter disgrace. Websites taking reservations and they aren't open. What very few restaurants that are open, are a mess. Some of the staff is working hard and trying. Others seem to have given up. Not a reflection on them but a huge reflection on the resort's management. Truly ruined what should have been a great end to a great day. read more

This place is a series of pros and cons. At one moment you're enjoying some aspect of the resort, and then they do something that takes away from that enjoyment. All in all, we did enjoy enough parts and were disappointed with enough things that this place solidly deserves a 3-star. The good news is, the cons were generally based on management and service related issues. If they improve things like check-in and check-out, and restaurant and bar management, then they would make good strides toward a 4 or 5 star. I would say they we will likely not return at this time but will keep an eye out to see if they turn things around or not. read more

One star for the scenery, and one for the nice kitchen and huge bathroom in the unit and the free wifi that worked pretty well. Years ago my husband owned some units at this resort, but no longer does. But since I was going to be back east, he thought it would be nice place to go with my east coast family for a week's vacation, so we exchanged into Woodstone. The unit was a one-bedroom, and we ended up paying to also rent the studio that was sort-of attached to our unit. There was no direct access, which was very strange, but it gave the little guy the ability to sleep in a bedroom rather than the pull-out sofa without the light shining in his eyes while we watched TV. The grounds are beautiful, but don't even think about walking around. You need a car to get everywhere within the resort, and if you're foolish enough to walk on the main road, you'll put yourself in harm's way, since there is no shoulder or path. And make sure to take out a second mortgage before you go: there is a charge for everything!! Take the kids to the petting zoo? Pay. See a little magic show? Pay. Arts and crafts activities? Pay for that, too. The very nice water park (which is set to be expanded) has a high price, and they won't even let you bring in your own bottle of water, let alone food. Miniature golf, go-cart, zip line - money, money, money. To offset the outrageous extra charges, you can take an infernal timeshare tour (90 minutes, yeah right), for which you can receive two adult activity cards that you'd have to pay $99 dollars each for. This allows you discounts - not freebies, hell no, - to the activities. But that tour (which included a "free" disgusting buffet on paper plates), turns into 2 1/2 hours of your vacation time, not particularly high-pressure, just time-consuming. Oh, the activity card will get you free admission to Luray Caverns, but then you'll pay $9 a pop to go through the hedge maze. There's a good, reasonably priced Italian restaurant a couple of miles down the road, and an expensive Food Lion supermarket near that. For more restaurants and cheaper supermarkets, you need to drive 10 miles to Harrisonburg, a hassle. The nickel and diming at this place is simply infuriating. I wrote a review of it for a travel website right away, and gave it a higher rating. That was a mistake. The more time goes by, the less esteem this place holds for me, and I'll never go back. read more

We had traded in one of our weeks through RCI to come here after reading about all of the wonderful amenities. Had we realized that nearly every single amenity costs a lot of money to enjoy, we would have thought twice. They do offer an "Activity Card," which provides discounts to many of the fun things you'll want to do, but you'll need to spend hundreds more to actually hit the savings threshold, unless you golf. At $99 for adults and $79 for children, we would have spent nearly $360 for the privilege of spending even more. The list is certainly long with regard to the activities and adventures they offer, but come with a flush wallet if you intend to partake. Being a family on a sensible budget, we stuck to the freebies, which consisted of swimming pools and trails. While the trails are nice enough, they seem to be more tailored to bikers so we chose to drive 30 minutes down the road to the Shenandoah National Park for "pay off" views. We stayed in the Summit on the Hill, which offered a magnificent view, a beautiful room, and very comfortable accommodations. We have zero complaints about the location and the grounds are quite expansive. Deer are plentiful and despite the large number of people, you don't feel crowded...unless you choose to go swimming. The kids were dying to go to the on-site waterpark and we were given the opportunity to attend a "short property survey" in exchange for a free breakfast buffet and 4 free passes to the very waterpark they wanted to visit. We were assured a 2-hour MAX tour but I doubt many make it out before then. Plan for more time, and prepare to spend much of it in a defensive posture protecting your wallet and your sanity. Our salesperson, Jeff, was professional, easy-going, light on any pressure, and seemed down to earth. It was his approach, attention to detail, and genuine-enough nature that encouraged us to learn more about possible ownership here at Massanutten. However, our desire to own here was killed off by a manager who came to the table and clubbed all of Jeff's hard work to death. Mr. Plaster was abrasive, high-pressure, and exuded the type of vibe you'd expect from a slick used car salesman. Despite knowing that the lines and tactics he used were over-the-top, we were still enamored enough with the property that we were willing to entertain offers. Knowing that Virginia has a non-waiverable 7-day cancellation clause, we decided to move forward and consider it back in our room since we had that protection. I told Mr. Plaster that I didn't want my check deposited until Monday, August 1st. I told him in no uncertain terms that I'm not doing the deal unless I can have that assurance. He assured me that he'd hold the check and to not tell the front office that he's doing this for me because it wouldn't be fair to others. I chalked it up to more salesmanship, and just nodded in agreement that his secret was safe with me. He had me date the check for that day, July 26th, and practically ripped the pen from my hand when I went to write the deposit date in the memo line. I consider myself a smart person but I was somehow blind to that warning sign. Still, he gave me his word that it would be held. The next morning, July 27th, I called our closing officer, LaDonna, to ask some clarification questions. She was wonderful. However, in our conversation, she told us that the check was already deposited. I was furious and reiterated what Mr. Plaster had promised to do. She was bewildered by what Mr. Plaster had told us and said he had no power to offer that, let alone honor it. When I repeated that he promised to wait until the 1st, she said he shouldn't have told me this. When I found out that Mr. Plaster had blatantly lied to us, I told her that we were absolutely canceling and returning to the conference center to turn everything in. We would also be sending a rescission letter to the corporate office to cancel the deal without penalty. She understood and said, "anytime someone tells you not to say anything to the closing officer, that should be an immediate red flag." If Mr. Plaster had lied about something so simple, I can only imagine what other surprises awaited. Had he not been involved, we'd be with Massanutten. It was that serious of an ethics breach in my opinion. With his slick-talking and anything-goes nature of lies, I'm sure he's a top sales performer, so I doubt the resort cares about his lack of ethics. But Mr. Plaster is living up to the reputation many in the business loathe to be saddled with. He gives a bad name to the industry and a worse name to the resort. He doesn't belong on that floor. Timeshare tour aside, the resort does a nice job. Just be forewarned that it's all about the dollars. To quote the eloquent Mr. Plaster, "This place knows how to make money hand over fist." That's probably the only honest thing to escape his lips. read more

My family and I had the chance to stay at this resort this past week, as part of a promotion. For sitting through a 90 minute presentation about timeshares, we in turn had the opportunity to stay at one of their condos for three days and two nights. I thought this was a nice chance to take a mini vacation as a family and enjoy some of the nice things the resort had to offer. We arrived in our room, and it was late so we went to the pizza restaurant which I have to admit was pretty good. The pizza was tasty, the service was good and I was extremely pleased with that part of my adventure. The restaurant was the only reason this place received any stars at all. We returned to the room after to get my 2 y/o daughter ready for bed and that is where things went bad. After spending over an hour trying to get my daughter to sleep, we noticed a bad rash along my daughter's neckline. She sleeps very warm, so we thought we might have had too many layers on her. Except for the fact that my wife was itching too. My wife pulled back the comforter on one of the beds, and there were the exoskeletons of bed bugs all along the inside of the comforter. There were bed bugs in room, I could not believe or accept that. By 0600 in the morning we were packed and left the resort after dropping the key cards at the front desk. Since we did not attend the 90 minute presentation, we should have had to pay for one night of our stay, but the front desk not make us pay and offered a free stay at a later date. Needless to say we will not be going back again, not even for free. read more

Here's the 123 on ski-ing in the DC metro area: (assuming you are not one of those born-out-west whizz kids who does not even bring your skis to the east coast) 1. If you want a decent day trip go to WhiteTail, Liberty or RoundTop - each about 1 hour 15 mins from the Beltway. Not great, but not crap - ( well - not totally crap). 2. If you want the best ski-ing the region has to offer go to Wisp, SnowShoe or the other one whose name I momentarily forget - but they are all 4 hours away at least and that's a long weekend you are talking about. 3. If you are 12 years old, female, with long flowing hair and a track record of home invasion, breaking and entering, theft and vandalism, and you go by the name of Goldilocks, then your preferred option is Massanutten. Here's why: 1 star for being only 2 hours 15 mins from the Beltway. 2 stars for having decent, voluptuous, curvaceous, crisp, fun slopes - particularly Paradice and Diamond Jim which are barely used slopes and they are 2700 feet high and they are fun if you are a crappy to moderate skier like myself. There are moments when you can do those runs 5 times and be the only person on the lift and on the slope and that is an amazing luxury compared to the great unwashed hordes who invade the resorts in MD and PA regularly. 3 stars for having condos which sleep 8 people and which cost $400 a week - that is less than $10 per night per person. I have not paid that for accommodation since my round-the-world backpacking days. 4 stars for having a decent ski lodge bar with outrageously camp cocktails and draft beers for $2 and a pitcher for $7. Mind you the beer at that price is Natural Light. Rogue Dead Guy ale also on tap? respect! 5 stars for having the most laid back, cool , elegant kids-and-adult friendly ski school instructors - all ski-bums who go to the local JMU (James Madison University). I could go on about the views of the valley, the generous spread of the slopes and the resort, the great lifts, the no-lift lines, the evening specials, the fact that the resort does a lot of special ski programs for blind kids and disabled people, the well staffed and well organized ski patrol. I have never felt like a freakin lemming the way I frequently do at White Tail and Liberty. I could talk about all the other resort amenities, the pools, the water park, the kids' programs etc etc etc. I could go on and on and on. Season ends on March 15th ! Get out there if you can. Ski trip next year anyone? read more

I entered a drawing for a gift card at a festival and received a call from Massanutten saying I had one a free stay, gift card, and two future stay with them. I was ecstatic, but then the call started getting weird. They told me that I had to book the stay right then, because the promotion was ending at midnight, but before I booked they had to speak with my boyfriend at the same time since he would be joining me. I told them that he was at work and couldn't be disturbed, which the lady did not like. She kept asking over and over if they could just conference call him really quickly. I firmly said no, and that she would need to call back after 9:00pm once he got home. After hanging up I called Massanutten to see if this was a scam or something they participated in; the operator confirmed that it was legit, but I would have to pay a deposit, come sit through a sales pitch, and then they would refund my money and give me the gift card. I also Googled the phone number and read numerous reviews on how pushy the sales people are and how uncomfortable they make you in the pitch meeting. Plus, I'm not about to pay a deposit for a supposedly "free" trip. In the end I did not answer the woman's call that evening. She called me 5-6 times and left me a voicemail stating that I needed to call her back pronto, since I only had until midnight to take advantage of their "offer." Interestingly, they continued to call me every day for weeks. I blocked the number on the second day, but my phone still tells me when they've called. I received upwards of 30 calls from them. Their harassing sales tactics are disgusting and disturbing. While I have never actually stayed at the resort (and never will), I would not recommend it based on this experience. read more

I would like to start with the way the try to push you to purchase a timeshare. I checked in and they sent me to a different counter to get my parking pass. At that counter the push and push to get you to attend a tour presentation. After they break you down by offering you what seems to be a great deal, they scam you. I was provided 2 ultimate park passes valued at $600 for a breakfast tour. All I had to do was attend the breakfast there they talk to you about the Resort and buying timeshare. The requirement to receive these tickets was to attend the breakfast, give the 2 hours and complete a review. I dragged my family to this tour, listen to a sales representative for 2.5 hours and use my gas following him all over the resort and completed the review. The sales representative was not happy because we didn't buy anything and signed us out on the computer loggin after an hour but continued to string us along by driving us from building to building without even mentioning that he signed us out. Mind you that we were with this guys for 2.5 hours. Well at this point we are clueless about this. We are at the resort 7 days. At check they charge me the $600 for the tickets because they said we didn't finish the tour since we signed out after an hour. All false when we asked to speak to a supervisor we got the run around. They finally gave us a name, number and an extension. The messed up part is that the number is to the main number and it doesn't even prompt you to enter an extension. The person that answers the phone is clueless about what's going on and transfer you to departments that are playing tag not it. Terrible experience would not recommend this place to anyone. read more

This place is disgusting in the sense that they are a dirty business. We had one a free stay with the condition we had to "take a tour of the resort". If you did not go on the tour, you would be charged the full amount of the stay at the resort of the night stay. When we made it to the location of the "tour" we were greeted with a sales person who proceeded to bombard us with reasons as to why we need to buy a timeshare with them. We said no a million times, in every language really yet he still did not seem to understand the word "no". Michael was our sales pitch, he got aggressive, told us we didn't own anything of our own and simply insulted our financials without knowing them. The women working there were very unprofessional as well, they were vulgar with their outfits, talking about "being 18 days sober" in front of the clients. They were all smoking outside in front of the building where we would pass by them, just very unprofessional. They did not let us leave and made us wait to talk to another sales person who tried to get us to buy again. her attitude went from being "friendly" to being a rude and disgusting person after the first no. This is a dirty business and they don't even mention the interest rates. BIG SCAM. I would never recommend this place nor come back to any of their resorts. Dirty business, it might as well be a strip club at that point. Even a strip club has more class than them. DONT GO HERE AND DONT WASTE MONEY WITH THEM. read more

3.5 overall. 1. THE SALES TACTIC We got a promotional rate of $99 @ a condo for 2 night stay, with a timeshare tour that was supposed to be 1.5 hours but stretched to nearly 4 hours. To be fair, our tour guide was very nice, not high pressure, but his manager def felt more typical car salesman. Note: They are VERY persistent and will do just about anything to close a deal of any kind with you. We almost bought the timeshare, but when we did the mental math, we decided it didn't make sense for us, and so wanted to pull out. Enter the friendly final and irresistible deal lady. An inconsistency in what she and the previous salesperson said turned my yellow flags to red ones, and I told hubby to end it there. By this point, it was 3:30p on our only full day there (we'd arrived the night before). We ended up only going to the indoor pool after 5p, then the Canopy Tour after we checked out the next morning. 2. ACCOMMODATIONS We were given a condo w/kitchen, living room, bathroom, and jacuzzi tub in a double-queen bedroom. There was a small balcony in both the front and back. Older condo, so carpet and bedding styles were old, but everything basic and clean. There are newer condos w/nicer everything, shown to us by our tour guide, but this one did the job. 3. PROS - Gorgeous scenery! - Nice large indoor pool area for kids and outdoor for everyone. Simulated surfing pool seems interesting (but haven't tried). - Friendly staff everywhere. - All about the relaxing and outdoors. - Cute and friendly brothers who guide the Canopy Tours - wanted to fix my daughter up w/them (but alas, we had to leave anyways). :) 4. CONS - You pay to sneeze here. Everything costs more, just about nothing (save playgrounds) but nature was inclusive. - Towels were super-duper dingy = gross. They (most) were def not white. Bring your own towels - use theirs for your feet and/or for the pool, unless you mind yellowed, grayed, or pinked(??) scratchy towels. - No toiletries except cheap bar soap and toilet paper included. - Towel service not included @ pools, which you have to pay $30-40 per person, per day for. At a resort and with those prices tacked on top, we thought at least 1 towel/person would be included, but we ended up having to drive back to our condo to pick some up. Otherwise, we'd have had to pay $17 to buy towels. At least a towel rental service would have been helpful. - You have to pay to be "observer" in pool area. ($10) - No good food. A few cute/decent places outside the resort, but onsite, blah. SUMMARY: Nice for a quiet getaway with the family if you're truly all about the nature and tranquility. Just know you will have to pay for anything outside of what you may get at a local park. I would come back again, but with more people, better planning on time and activities, and towels and toiletries. After the weekend, though, we were ready to leave, but this may be a matter of preference. read more

Great place for a weekend trip. First time snowboarding and I loved it. I wish I had more time to explore the resort.

I received a free weekend to visit the Massanutten resort in VA and was very excited to embark on a new adventure. Unfortunately I was not impressed. After sitting through a "90 minute presentation" - plus an hour of saying "no we're not interested in your timeshare" we got to explore the resort. Maybe it was just the season/time of year, or the fact that they do not cater to my demographic (30 and unmarried) or have any night life after 9pm... but I was just bored when in the resort. I was expecting everything to be within walking distance, but I was wrong. In order to get to the water park, the tubing and ski area, the gym, the restaurants... anything! You HAD to drive. In the "Free Condo" I stayed in, I experienced the most uncomfortable night's sleep of my life. UGH! I'd rather sleep on an air mattress than that bed. Also - maybe it's just me, but if you're trying to get someone to BUY your timeshare, wouldn't you want to show them the best of the best? No. We did not see that. The best part of our Massanutten experience was our tour guide "Dovel" who was very friendly, didn't pressure, and told us a few cool things to do OUTSIDE of the resort. We tried out these places (Jack Browns and Luray Caverns) and LOVED them! So KUDOS to him for great recommendations. Frankly, I wouldn't go back to Massanutten. Not even for a free weekend away... I dont want to wast the gas money to get there. Now those restaurants/landmarks on the other hand... :) read more

I bought a timeshare at this place few years ago and unfortunately have regret my purchase from the first time that I went there after my purchase. The actual resort and water park is good particularly for little kids. Its 1.5 hours from where we live so traveling there is convenient, however following issues has ruin our experience with this place. 1- When buying the timeshare we were not presented with all the fees that comes with it. We were provided with portion of the information and out of naivety with believed what we heard and didn't study it more. I guess we are more to blame than them but this is something to be aware of if you are presented with such an offer. There is $500 maintenance fee per year. They there are couple hundred dollars for banking your week (you need to bank few weeks to be able to trade it with a week in Europe and somewhere else). Then there is a fee associated with different locations. There are fees that resort charges you and there are fees that RCI charges you. Something close to $1000 per year. 2- Hospitality is very poor at this resort particularly if you have a time share. Yes correct, normally when you are a member you should get a better service but not at this place. Here are few examples: a. We got there right before the blizzard. There is always an issue getting up the mountain during the blizzard and cars get stuck. We got there at 11 am. We had three children under age of 4 with us. We asked the front desk if we can check in now so we can get over the hump and get the kids inside so we don't get stuck down. The response was "even though your room is ready but we wont give you the keys now. You have to wait until 1 pm and then come down the mountain and get the keys". We asked if the room is ready why not ding it now so we don't have to come down again and risk getting stuck. The response was "well this is how we do things here in the mountain. Please come back down when its 1 pm". b. At 12:30 pm we were still on our way up the mountain when all the cars were getting stuck. We called the front desk and asked if there are spare keys in the mountain that we can pick up there to avoid adding to traffic and keep the kids safe since we havent even made it up in almost 1 hour. She responded "when its 1 pm, call back and I decide what to do. Maybe we asked security guy to bring the keys up if they are available.". We asked can you please call them now and ask them if they can get the keys to us. "She said no, first you have to try to come down and then if you can't I call the security". This was the most ridiculous answer that we have ever gotten. We said its dangerous to get the kids down and up again and it sounded like it wasn't her problem. c. We went in the place that was given to us "Shenandoah Valley" apartments. There was one room upstairs and one down stairs. Temperature downstairs was 45 F. We called maintenance and they came in to check on the heater. This is what we got "yea, there is nothing we can do. I guess its cold down here.". I asked what do you mean? I have a 3YO that will get sick sleeping here. "Yea we cant do anything". Do you have a space heater, "No sorry". They left. We called the front desk and maintenance again and we got "sorry, it is what it is". We asked for maintenance again to come in and see if there is actually something that they can do, they said they will send someone and no one showed up. We slept in 50 F room for three nights during the blizzard. We had to leave early and leave the rest of the 7 days that we had because the cold was unbearable at night. d. There was two bathrooms. One upstairs with a bath tub and a decent temperature. The other downstairs with a shower in freezing 45 degrees. The bathtub upstairs didn't have a shower so we couldn't shower there. The one downstairs was so cold that we couldn't bathe two 3 YOs and one 1 YO. I have attached a picture of the bath tub. e. Wifi didn't work. 4 phones and 4 computers and we couldn't hook up to wifi. Very unfortunate experience we had with this place and very little response from the hosts. They sell timeshares for $20K. If you are interested in buying one, I can sell you mine for $4K. Just contact me. read more

Massanutten Resort - No Shower at the only functioning bathroom in Shenandoah Village apartment. - Hotels Near Me - Massanutten, Virginia

Mouse trap and horse flies!!!! This is our welcome. We won't even attempt to eat our dinner. The flies didn't pitch in any money so he can't eat with us! Maintenance leaves at 8:45 p.m. and no other units available. I want to go home!!!! read more

This should be a 5 star review. For skiing and snowboarding (I snowboard, albeit not very well), Massanutten is one of the more fun resorts around. During a winter it actually snows, you'll definitely get the best snow here (as opposed to the Maryland/Pennsylvania border resorts where there is more resort made snow and lots of ice). The views are pretty incredible too. For just a day on the slopes, I always enjoy myself here. Now, we own a timeshare here. We purchased one of the cheaper packages a few years ago then got a call that the old package was not available any longer and either we had to upgrade or lose $5,000. After being summoned back to a lousy hotel for a free weekend, we were given a nice sales representative who wasn't as annoyingly pushy as some others. Reluctantly, we upgraded to the Regal Vista (the only units we saw that look modern, however the window views are just not amazing like some older buildings without updated interiors) but continue to sell it every year. Partially because, without snow, Massanutten is a pretty dull weekend. The amenities the resort brags about I found barely entertaining and not worth the drive. To be honest, I would only come here for snowboarding weekend. The good thing about our timeshare is that we can trade it for other resorts all over. We'll probably just continue to do that. read more