My wife and I did not stay here but we did utilize the snow tubing activity and the spa for a couples massage. Snow tubing was over priced but fun, they give you a two hour window but we only got to slide down 5 times because of how many people are allowed to be there and you have to wait in lines. The couples massage: WAY OVER PRICED! We did it for our 3 year anniversary but never again because of how expensive. I had Heather, she was really good. I would've appreciated if she focused on my lower back since that is what I asked her to do but she was really focused on my shoulders because of the knots but I'm used to those and my lower back needed the attention but nonetheless it felt good. My wife had Joseph and she did not like him at all. He hurt her by putting his elbows into her spine and putting all his weight into them. After she told him to let off the pressure, he ended just rubbing her back, not giving her a deep tissue massage. He also poured the massaging oil on her face and rubbed it into her face and hair and massaged them longer than he should have. He then noticed he was behind schedule and quickly rubbed oil on her legs and called that a massage. When we notified the supervisor about this atrocious expensive massage, she said she could ONLY take about $40 bucks off the price and couldn't give us our military discount because of her doing that. My wife felt as if she paid $85 for absolutely nothing. NEVER GOING BACK. STAY AWAY FROM JOSEPH. read more

If there was a 0 star, I would give them that. There was no costumer service, all the hours and days of availability on the website for all the activities were messed up. Nothing was open during spring break week, which should make it full capacity read more

I won a supposed "gift" at a raffle at the NOVA Brewfest (5/2015) and got a high pressure sales call from Massanutten. Turns out the gift was only if you sit through their 90 minute (1pm-4:30pm = 90 minutes?), AND paid a $75 deposit, PLUS you couldn't use the "free weekend" the actual weekend of the appointment, which meant two 5 hour round trip drives to use this "free" weekend. We knew what we were were getting into, but decided we could waste a Sunday and take a nice drive from DC to Harrisonburg anyway for a "free" $300 Go pro Camera and "free" weekend getaway. Since we knew we were never going to actually buy a timeshare there, we just figured we'd make the most of it. Here is what happened: 1pm Timeshare tour- Met this very nice hispanic woman who drove us around the resort in her personal car (weird??) and stopped and showed us all the various things to do and buildings. I'm not sure what happened, apparently we were super nice since we were just joking along and not taking this serious, but she opened up to us about her life, and it was some of the most hilariously inappropriate details for complete strangers to hear, let alone people she was trying to do business with/sell to. I don't want to go into details because she was very nice and I don't want her fired, but good god, totally inappropriate personal life info!!! She actually forgot to tell us most of what she was supposed to since we were laughing and just stunned by her life story. The driving tour took from 1pm to 3:30, then we went back to the sales floor to meet with her "manager". 3:30-4:15p Met the "manager" a total sleazebag used car salesman type, who commenced to try and sell us a "lifetime" vacation package that started at $31,000, then $28,000, then $21,000, then his BEST DEAL EVER of $9,800 (with various BS thrown in to sweeten the deal- Gold Card etc). We listened to his spiel politely, and when we said no, he proceeded to get ruder and ruder, until finally I just told him "Even IF we were going to buy a timeshare, it isn't happening today." Then he shook my hand and sent us to the NEXT manager, who asked us if we would be interested in a $3500 "foreclosed" time share (lol, timeshares are not foreclosed upon). 4:30- After saying no yet again, we got our paperwork signed to get our free gift (Gopro!), our $75 prepaid VISA "Deposit rebate", and checked out where they gave us a "free" weekend stay at Massatutten and ANOTHER "gift" of a coupon for some other timeshare resorts for only "$99 a night". :/ FYI. To people who are easily pressured into making horrible financial decisions. Do not do this. To those considering actually buying a timeshare at this resort, 5 minutes googling shows there are MANY timeshares for Massanutten on Ebay for a few hundred dollars ALL DAY LONG, which in my opinion, is the true value of a timeshare there... read more

We booked a stay here because we couldn't trade our timeshare week for anything in New England. I am really glad things worked out they way they did. We are staying on the "Woodstone" section, which I am told is the most recent construction a the resort. So new that it still had that smell of being recently painted in the lobby common areas. The unit we stayed in was a very large 2BR with 2 full baths. One BR had a king size bed and the other two twin beds. There was also a sleeper sofa in the living room. One bathroom had a large two person jacuzzi tub and a separate shower. The other bathroom had a more standard shower over a normal size tub. Of course, we picked the ideal week during the ideal year. "President's Week" in February was ideal because the nearby schools weren't on vacation, so the crowds were very light. Ideal year because of the tremendous amount of snow this winter. The skiing might disappoint someone used to Colorado or Vermont, but for a first ski trip with our boys (11 and 14) it was plenty challenging and enjoyable. We were surprised by the prices of the food in the lodge at the mountain. In a good way - the prices were very reasonable. We spent one day at the indoor water park. They claim constant balmy water and air temperatures year round, but we found both the water and air colder than we would have liked. Still, the kids had a great time. The adults were a bit bored. Bottom line is that we liked the place very much and will definitely consider returning. read more

We suffered a timeshare tour to win a stay at the hotel, which we cashed in on for New Year's. My 2 stars are the average of my reviews for each resort location: Timeshare tour: 1 star Be warned all ye who "win" a stay here who have never gone on one of these tours before. We almost didn't return for our hotel win because of how horrendous this part of the experience was, but in the end we can't say no to freebies. To start, I suggest anxiety meds to anyone w/anxiety issues, because the first step is to enter a large room with loud 80's music & a loud carpet print that smells like someone puked up an ashtray & didn't bother to clean it up. The message of the ambiance, as the tour itself, is that the pressure is ON. If you didn't have anxiety issues before, you probably start to have them now. Our saleslady was a woman named Dellis who we told we only wanted a 2 hr tour since that's what we'd been told on the phone, and we'd read horror stories of people being there from 3 to 6 hours. This was a huge problem for D. who did not hide her unhappiness, talking to other salespeople about what to do. In the end, the whole thing lasted about 2.5 hours. Everything on the property involves driving, so it takes a long time to get through it. I almost understand why it can't be done in 2 hrs but wish we weren't told that over the phone - it was dishonest. D. was nice for the most part and understood that there was no way we'd be duped into buying a timeshare. While we liked her, we understood she was the minority in not being overbearing. She tried, but unlike some of the stories we heard, didn't make us feel like shit or insult us when we repeatedly said no. The salespeople here do not like the word no which worries me for many of them, esp. in their dating lives where I hope they know that no means NO. Our closer was much ruder than D. & was NOT happy with us when my husband gave him his final NO along with a handshake that let him know it was time to stop (a great tactic I recommend to others!). A 2nd closer was also rude when we said D. was a great saleswoman. They seem to not understand that a good salesperson knows how to be subtle, and when pushing someone is not the right tactic. In the end, we left with a voucher for a 2 night stay, a $175 VISA gift card (more like $100 because there was a $75 non-refundable deposit to book the tour), and a $50 gift certificate to a food chain of our choice, for which we choose Ihop. And so, we get to our stay... Hotel: 2 stars Essentially a Day's Inn or another similar chain but priced as something far nicer. While our room was free, I would have been painfully disappointed if I'd actually had to pay $150/night for it. The only saving grace was a balcony with a nice view which we enjoyed. Clearly hasn't been updated in years with old carpets and bedspreads that still have the smell of smoking guests of the past. Tiny box television. Microwave not in the room itself. No soundproofing in the least bit, so you constantly hear people loudly talking in other rooms and sleep is impossible since the main demographic of the resort is families w/ loud children. The pool/fitness room are not connected to the hotel so you have to drive to them, which is annoying in the winter when you have to take layers on and off to go outside. The front desk is a few miles away from the hotel, so very confusing to check in. Constant driving is the theme of this resort - almost nothing is walkable. The only good thing about the location of the hotel, unlike most of the timeshare units, is you can walk to the ski resort, which was nice for us going to the NYE party at the lodge. Otherwise, you're always driving here. Rec Centers: 2 stars We used the facilities at both Le Club & Woodstone and found pros & cons at each so they're both 2 stars. At Le Club, we loved the outdoor hot tub but missed the outdoor heated pool many other ski resorts have. Main pool was decent but basically what you'd find at a gym, not a supposedly nice resort. The goal seems to be to get people to spend extra money to go to the expensive water park instead, so keep the main pools as plain as possible. The locker rooms were small & not very clean. At Le Club, we didn't like that there was a separate locker room to use the sauna/steam room and they were separated by gender, while at Woodstone they were in the pool area for anyone to use. Le Club had a better location so less driving, but again, we didn't like having to drive to these in general. Dining: 3 stars Food options were generally mediocre. I reviewed Fareways on their page and gave it a 3, though overpriced & no ambiance. Again, loud children everywhere, especially Hideaways at the water park (random) with an adjacent arcade. We craved a real hideaway - a quiet cafe or a calm fireplace, which the ski lodge had but didn't turn on. Overall: too much driving, everything costs lots of money, & the resort focuses on building new stuff rather than improving the old. read more

Massanutten Resort - Hotel room with little balcony overlooking the ski resort - Hotels Near Me - Massanutten, Virginia

My friends and boyfriend at the time came here for the water park . Online it says it's like $30 per person for the water park but if you are not a member/ not staying there it's like $40 or 45 a person . And if you need a towel it's like $20 extra , if you need a locker it's extra too. So my ex decided not to go due to the higher prices while the friends went. They have an arcade there which was fun. Not bad prices I think . It also had good views of the water park . They also had a bar and grill which was decent . The layout of the resort was very confusing but had good views. Then we did mini golf , go karts , and something related to that. Overall I had a memorable and enjoyable experience here. Next time if I go again I'll probably hit the water park. read more

We received a letter from the Massenutten Resort. The resort offered us a vacation package in exchange for a 90 minutes timeshare sales presentation. I have heard a few negative comments from friends. They refer this place as "Must Have Nothing" resort. Since we only live a few hours away. We thought, why not for a free 4 days 3 nights vacation with $100 gift card. We also received a gold activities card for the discount within the resort. We originally wanted to upgrade to a condo for more comfort. But it would have costed us about $175 for 3 nights. So, we decided to just stay in the hotel instead. We checked in the middle of the weekdays, the receptionist was able to give us a room with a great view. Our room had the view overlooking the mountain terrains, the ski slopes, and the swimming pool. Just a thought, if you have decided to come to stay at this place, when you check in, ask to be placed in hotel 5 with the view of the pool and mountains and the top floor. You will love the view at the top floor. The hotel room has outdated decor. When we entered the room, it had that musty type of smell from an antique store. The hotel room was overall okay and clean. But I saw cracks in the sink. I like the fact that there is a sink outside of the bathroom. So, one can take a shower and others can still use the sink. We did not expect too much since it is a free room. But I definitely would not pay $150 per night to stay there. There are actually quite a lot of activities for families. You can go to the swimming pool, basketball court, racquetball court, exercise room, hiking trails, tubing, kayaking, horseback riding etc. The resort even has a family adventure park and waterpark. (You can read my review on the water park). I do not recommend to eat at the resort. The resort is very close to the downtown Harrisonburg. The driving time is about 15-20 minutes. There are plenty of restaurant options to choose from, and the James Madison University is also in Harrisonburg. There are also many wineries around the area. Charlottesville is only an hour away, you should pay a visit there to the historic downtown. We were prepared for a pressure sales tactic from the timeshare representative. We arrived to the presentation at 8:00am. They offered some continental breakfast. But they tasted like the pastries have been sitting out for a few days. Our representative asked us questions from the typical sales pitch about our vacation plans and places that we would like to go. Then he took us around the resort. The tour of the resort was actually quite pleasant. He took us to places that we would never have discovered by ourselves. As soon as we get back to the office, the manager was trying to sell us a one week timeshare for about $20,000. If you cannot pay in full, the company will charge you 17.9% mortgage interest rate. It is like a shark loan. We have no problem saying no. Don't let them pressure you into buying the timeshare unless you see a value in your life style. So, we arrived at 8:00am and we left the sales office at 10:30am. Don't expect them to let you go within 90 minutes. When they talk to you on the phone, they say 90 minutes presentation. But when you read the actual contract, it says "at least 90 minutes". Overall, it is a nice free vacation. For me, it is more like been there done that deal. There's no reason for me to buy a timeshare and go back there every year unless the resort offers me another free vacation package. read more

Massanutten Resort - View from the hotel room - Hotels Near Me - Massanutten, Virginia

My family loves Massanutten; we have visited about 15 times over the last 9 years since it's only a 3 hour drive. We own Gold Crown, so unlike the majority of complaints on yelp our accommodations are always excellent. Our unit is always a 2bdrm 2bath with Jacuzzi, large kitchen/dining area and huge living room. We go every year for the skiing and often for Memorial Day to enjoy other outdoor activities. We only stayed 3-days this past weekend, but managed to mountain bike the far side of the mountain, play tennis, hike the ridge, swim, hit the water park, take a canoe trip and visit the petting farm. There are always more than enough activities on site to keep you busy and entertained. I discovered the mountain biking last year and you could literally bike all day without riding the same trail twice. BTW, we stay at the Woodstone and Summit sections and they were always well maintained and clean. As for the sales tactics, yeah they tell some wild stores to convince you to buy (you can pay for your 2nd unit by renting it!, yeah good luck with that). If you want to buy simply look on eBay and you can find a great deal at probably 80-90% less then what is offered onsite. read more

This place sucks. Please, please, please take your vacation elsewhere. First, this units are terribly outdated and infested with bugs - I know that the place is located in the woods, but honestly, pest control would be helpful?! Next, the food at all of the restaurant locations is awful. There are a ton of activities, but, they are extremely overpriced and the ones that we participated in (Kayaking, Mountain Biking, Horseback Riding for the adults and a bevy of arts and crafts and outdoor stuff for the kids) weren't particularly enjoyable. The waterpark and the animal show were the two lone standouts that were semi worth it. Also, the Wifi here sucks. Again, I get it, you are in the mountains to get away from the pressures of city life. But honestly, we couldn't get online to do basic things like get directions. There is no excuse for this in 2015. Next, we went to complete a 'Survey" with the sales team. It was NOT a survey at all, instead it was a super high pressure, very uncomfortable hard sell to buy a time share. At the end the manager basically called us stupid for not seeing the "opportunity" of buying a time share at this God Awful place and then held us hostage for 25 mins while he sent other more senior level people in to essentially interrogate us about why we didn't want to buy. Please promise me that you will NEVER EVER EVER agree to participate in this. Actually, just save yourself the trouble and stay away from this place. Stay somewhere else in the Shenandoah Valley area. This "resort" is not the place you want to go to spend a week of your hard earned money and vacation time. read more

A few weeks back, I received a call from the promotional department of Massanutten saying that I had won a vacation giveaway -- I vaguely remembered entering on Facebook so I was ecstatic! I was on the metro commuting home when I took the call so it got dropped. I tried to call back, but it was after 5 and so it went to voicemail. I left a few messages over the next couple weeks, 4 or 5 in total, and even spoke to a customer service rep who promised to have them give me a call, and have had NO response. I started to get suspicious that this might have been a scam, even though the number that called me was the number listed online for Massanutten. So I googled and found another person who had a very similar experience: http://www.tripadvisor.com/ShowUserReviews-g57950-d123550-r4607445-Massanutten_Resort-McGaheysville_Virginia.html. So here's your fair warning, I'm glad now that I dropped the call. If you "win" a vacation from Massanutten, be careful with what information you give them. read more

I'm an owner at Woodstone and absolutely love this resort. I love the scenery and there's an employee that made our trip extra special this time. I shared a photo of the review I left on Facebook and I'll share some photos of the renovated unit we had as well. I can't wait to go back again ! read more

See all

I am writing this review to warn everyone that as nice as this resort is the customer service is the worst I have ever experienced. The staff has no clue what they are doing, we had over 50 rooms booked and most of the time I have spent getting room keys re done fixing check out dates as they keep changing them for some reason. At midnight last night I was back at the front desk trying to fix things again. I will never come here again. read more

My family just spent 7 days at Massanuttan. Everyday all 8 adults (in 4 separate units) woke up with lower back pain. Each bed was so old that they had body indents in them. Even the original 20 year old bedspreads! That basically ruined our vacation. Two of us coughed constantly while we were there and my guess would be it was from the mold in the bathroom as our coughing stopped when we returned home. The toilet ran constantly and had stains in it that looked like a horror movie (I have pics). There were old stains all over the green carpet. The main hall light didn't work. It was very old. In fact it was all very old. It's past the point of needing an update! Rumor has it that we were in the ghetto section. We tried our luck at the restaurants there. It took 45 minutes to serve us a hamburger that cost $15.00! SMH Not a good experience at all. read more

We don't own a timeshare here so we booked a room to stay for a couple nights at the hotel. The room has the essentials but nothing else. It's in desperate need of an update and sound proofing. The grounds were so nice and we went to see the fall colors and took the ski lift up to the top of the peak of Massanutten. That in itself made the rest worth it. There are some towers about a 1/2 mi hike from the lift drop off point where you can see the landscape almost all around the top. To be honest the hype of the four season resort I would have expected it to look more modern or a little more upscale but it looks like its stuck in the 80s. I have heard that other accommodations are nicer so we will have to try that next time. I didn't partake in any of the other activities the resort had to offer, we spent most of our time off site in the closeby national parks. (Shenandoah, Skyline and George Washigton Natl forest) Bon voyage! read more

Massanutten Resort - Part of the view at the top of Massanutten Peak - Hotels Near Me - Massanutten, Virginia

Disclaimer: I worked here once upon a time. However, comments below come purely from my experience as a guest. The good: -There are more onsite amenities than any other resort we've ever visited. Additional cost for some things but better than the trade off of running all over to find off-site recreation options. -That being said, the local area also has a ton of things to do and places to explore. -Room was nicely furnished and had all the kitchen and bath necessities. -Staff we encountered were helpful and courteous. -Improvements to the resort since our last visit were great and enjoyed many of the new activities. The bad: -Wi-Fi connectivity was awful and needs to be improved or removed. Connections dropped frequently and speeds were insufficient for even casual browsing. We relied on our cellular data plan instead. We got the excuse that there were too many people online. Counterpoint, build your network to exceed the potential guest capacity, instead of being overwhelmed by it. -Entire room shook anytime upstairs neighbors moved, let alone when their children we're running around and jumping on our ceiling. -Could have used a better map of resort. Activity locations were sometimes confusing to find even for someone very familiar with the mountain. read more

Very nice resort with plenty of activities, however they did not do a great job of explaining all the added on fees and rules and regulations for purchasing activities. The brochure of the activities is not detailed at all. For the pony ride, they do not explain that you're spending $10 for 2 minutes of a pony ride. In the ski section, no where does it show the prices for equipment nor says that equipment is not included in the price. And for the water park, once it's sold out online, you have to go to the park early to purchase tickets before it sells out.... but they don't tell you that every person needs to be present to purchase the tickets. Disappointed with Massanutten Resort. read more

Sweet, refreshing, clean mountain air. I only got to spend a relaxing April weekend there while the family was able to spend the entire week...and had to bring work with me. BOOOO. That said...free wifi to keep me connect...AWESOME!!! well....sorta. As such, I didn't get to enjoy some of the offerings, but we did enjoy our Regal Vista units on Chadwick Dr. which is a brand spanking new development. The only thing that bothered me slightly was the outdoor grill wasn't very clean. I know...it's an outdoor grill but handfuls of dried grass inside? Just a minor irritation, but otherwise the place itself was really nice. read more

I rented a condo at the Woodstone buildings and was pretty impressed with how clean and updated it was. When staying at a rural resort I'm always fearful of a room whose amenities and wallpaper hasn't been updated since the Reagan administration but that was not the case at all. The fridge was a nice size and the bathroom, towels and sheets were spotless. The rec center is clean too but the timeshare tours (a whole other thing at this facility that you don't have to deal with if you're a paying guest) going on around you made an otherwise pleasant environment seem weird and shady. I wanted to tell all those families on the sales tour included with their "free weekend stay" to run for the hills as fast as possible. I'd definitely stay again and never as a "prize." read more

If reliable Internet service needs to be part of your resort experience, then you can skip Massanutten. I have been a visitor for many years, and the Internet is always out for days at a time during any week I've been there. I need to stay connected because of my work, and my wife and I enjoy streaming Internet programs in the evening when we travel. Nope. Only now and then. I spoke to the manager about this issue a number of times over multiple visits. She is a very nice and earnest person, but I have not experienced any improvement in Internet reliability in the last couple of years despite promises of imminent upgrades whenever we touch base. Bottom line--if natural beauty is all you want, Massanutten is tops, but if you want or need consistent Internet access while at your resort, this isn't the one for you. read more

I really enjoyed my stay here. Rooms come with a fire place but it only works in the winter it seems. There are two full bathrooms, one with a jacuzzi and infinity mirrors. One thing Massanutten could do to improve their guests stay is to lengthen the hours the pool and steam room are open, 8/9 o'clock is too early to close in my opinion. The steam room is heaven. Eucalyptus essential oils and hot water vapor, such a great place to detox. I went in 7 times in three days. It's really great at counteracting all the drinking that often happens on vacation. The grounds were extensive with plenty to do. A great place to get away with the family. I would like to go back during ski season. There are restaurants, bars and a water park on the property, you'll have to use a car to navigate from place to place most likely as the grounds are massive. read more

They were force us to take tour and tried to sell stupid stuff. I told them my wife is sick so she can not attend the tour, and they told me come back another time or they were gonna give us 150 dollars penerty. I was really mad while I was in resort. read more

See all

Upon checking in we were told of a 'quiet hours' policy. Unfortunately the condos across from us partied all night long. Do not go on the weekend if you are looking for rest. We were up all night for the last two nights of our stay. We called the front desk and security came out multiple times. Yet their hands are tied to do anything. We packed up and left at sunrise. We have an exhausting 8 hour drive ahead of us. We will never return to this resort. read more

Well this was my FIRST time here and I expected way more my hotel room was just ok the sheets had a weird odor on them then the worst part about the trip was my terrible go cart ride experience the go karts died numerous of time which didnt allow me to enjoy the 4 and half minute ride smh then on top of it all I was told I HAD to sit in the meeting about someone that was trying to sell me a timeshare and that the meeting going to be a hour and half and it was 3 hours which frustrated me because I told them I wasn't interested so I felt very harassed it was ridiculous how many people they sent in there to try and sell you something you said no to numerous of times go here if you have a lot of time to WASTE read more

Would give this place zero stars if I could. I paid $150 a night to stay in the "massanutten hotel" and expected a nice, relaxing experience as the word "resort" is in the name. Needless to say the hotel was a dump. The sinks in the bathroom were gross, they left us with a minimum number of towels and next to no soaps, the room appearance itself looked like it was taken straight out of the 80s, the lights in the bathroom would flicker, the shower didn't work etc....now the hotel itself wouldn't be a problem if the rest of our experience had been fun. My boyfriend and I are in our early twenties and came to celebrate our anniversary, so we aren't the most bougee or demanding people, but even by our standards the place SUCKED. Every single aspect of the "resort" was super outdated and looked like a Girl Scout camp but a little bit bigger. Appearance itself is one thing but the customer service was ATROCIOUS. Every person I dealt with, and I mean every one, either at the restaurants or cafes or check in desk was rude and looked miserable. More than that, we got told we could get a free tour of the property which actually turned out to be a timeshare scam. The man giving us the tour was nice enough, but his boss was extremely rude- I mean I have never dealt with anyone worse. We also overheard what they were telling other guests about timeshares and they were flat out LIES it was comical. Some quotes we overheard by people trying to sell guests timeshares: "we only have the hotels on property to advertise our timeshares" or "the market value of a one bedroom apartment is $200,000 this is a steal". Mind you I pulled up Zillow and the market value is probably half of that. Save your time and money and go somewhere else- literally anywhere. read more

My family was in a total pinch (moldy air bnb) and had stayed here in the past - when we tried to call and make a reservation in the evening no one was in the office. Nothing on the website indicated that we couldn't make a same day reservation. Called first thing the next morning and they refused to do same day check-in. "The system wouldn't allow it." The woman at the office couldn't have been less helpful. I will never come back here. read more

BEWARE!! During check in they try to SELL you a '$50 buffet breakfast and tour' for a resort survey and $100 valued gift. THIS IS A LIE. This is a TIMESHARE SCAM and their so-called buffet breakfast is some $tree honeybuns. The salesman takes you on a tour of their $30,000 condos and and gives this whole spiel about how you use your money is all wrong and they have all the solutions. They use psychological warfare to belittle and manipulate you into making rash financial decisions. We told them no over and over again until finally I had to go off just to get them to stop belittling us. We had our two yr old twins with us who were getting whiney and upset after going through this for 2 hours just for them to get nasty with us when they didn't get the sale. They have a whole other salesperson take you in a different room and is "super empathetic and nice" and gives a last ditch effort to make the sale. And when we told him that we were lied to about the whole thing he acted like they knew nothing about how check-in frames the "breakfast and tour". This is just more psychological manipulation meant to break down your defenses after berating you for the past hour. They all have their roles to play in this scheme from check-in to the final guy handing over the gift card. We would have left as soon as we learned it was a timeshare scheme but then we would have lost the $50 we paid and the gift you get at the FINISH of the lecture. Unless you intend to buy a timeshare here I would not suggest Massanutten Resort as vacationing option. If you are going for the water park like we did, it might be worth it to consider Great Wolf Lodge as a safer and more convenient option. read more

I am really surprised by the negative reviews... My sister is an owner and we added on a suite to their weekly timeshare. My husband and I had a blast with my one year old daughter and my mother in law. We opted for the activity pass to take advantage of all the things offered and it was a good choice for us, we saved well over $150 with the pass. Things are not cheap but it is a resort so you know you will spend money. You don't have to spend it is you hike and swim, that is free :) We love our time there on the slopes and at the waterpark! The Arts and crafts were fun too! read more

In December of 2015 I was feeling adventurous and signed up for a $99 "3 day 2 night" "VIP" trip to Massanutten when I and my family were doing some shopping at Tysons Corner Center. I knew the basics...a discounted visit with the promise of a tour and sales presentation. "45 minutes" they said. "It's something maybe fun to do" I thought, and we are always looking for something to do. Now, "2 nights" is 2 nights, but "3 days" is not. Check-in is at 4pm on day 1 (and our place was not ready until after 5) and Check-out is at 1100. And after you find out the sales presentation is officially 90 min and can go for 3-4 hours....well, there is not a whole lot of that middle day left. And "VIP" is a term with no meaning whatsoever. It's overused these days, and they certainly overuse it. As soon as I got to the parking area for check in I knew I didn't want to be there. The air smelled like fertilizer and herbicide. Inside was a long line (presumably "VIP"suckers like me) waiting to check in. They were late having our key ready so we lost any chance to avail ourselves of the pools or other activities. Our unit, 250B eagle trace, was literally at the back end of nowhere and had 55 steps up a hill to unload a car. It was a 8 minute drive to any semblance of civilization. It looked like someone thought "let's put some houses here, cram them in, and who cares". Then, when they couldn't sell them, they made them the equivalent of a poorly-kept hotel with no services. Kitchen was lame (no cooktop, fridge shelves were falling apart), beds uncomfortable and too small, shower went from burning hot to ice cold with the tap of an elbow in a stall that was too small. And the bedroom had a big showy jetted tub that did not have working hot water. Then I realized I'm glad, because my kids did not need to be in that....who knew what nasty residues were in those jet pumps after a thousand chislers looking for a cheap vacation passed through. There was a lovely gas fireplace. But, again, whoever designed it was going for a few showy things and not the real stuff to make people comfortable. The air was bone dry inside and my twins (2 1/2) woke up coughing at 0200. At 0830 the next morning we showed up for our "tour." I had originally hoped that the condition of the resort would have me looking forward to a tour. We ended up feeling very unimpressed and cynical going in. Within minutes I asked "how much do I need to pay you to skip this tour and check out in an hour." It was $120 and I gladly paid it to be done with them. We went to the indoor waterpark and enjoyed it for 2 hours. Then that was basically boring. The maintenance on that place, like the rest of the resort, was being allowed to slip. Management is clearly extracting cash vs reinvesting consistently in their physical plant. I had to laugh when as we walked into the waterpark, "The Who"s "Won't get fooled again" was playing on the music system. I cannot speak for their skiing or any activities. I just know I wanted to be out of there as soon as I arrived. The place just seemed contrived and trashy in general. And $99 cheapo vacation deals are for people whose time is worthless to them. Lesson learned. read more

See all

Ill get straight to the pros and cons and not bore you. Pros: good little get away Decent scenery in the winter Fun snow tubing Decent prices for food for being a resort. All sales people and staff are really really friendly and nice. Cons: you have to pay for all over priced activities nothings included. And the activities are pricey. You constantly see a salesman roaming around with a family trying to sale them a timeshare. Rooms are out dated, I think our tv was from the early 90s and picture was really fuzzy with their 15 channels of cable. If you consider a time share, never take the first offer they give you, I was surprised when it happened but if you've ever negotiated for a used car at a dealership, it's kinda like that. Interest rate though is 17%. If I could id give this a 2 1/2 star. I'll just round up though read more

our first time staying for the week. we enjoyed the mountain view's, the wildlife, the parks and pools. they have done a great job cleaning and sanitizing and spacing things apart. we ate at the VA BBQ and pizza place for dinner & for breakfast and it was great. we LOVED our house at the summit. can't wait to come back! read more

There is so much stuff to do around the resort that coming for a weekend or a week is definitely eventful. I stayed in one of the hotels and it was awful. The room itself was clean, dated but fine. But the walls are paper thin. For two nights we heard everyone in the next room over and the floor above us. We had to call security several times one night and no one ever came. There's absolutely no sound proofing in these hotels. Hopefully, the villas and condos are better. I honestly won't ever stay in one of these hotels again simply because you can hear EVERYTHING!! Another thing is if you do a promotional stay, they send several people to sell you on purchasing a timeshare and the prices make no sense. I would definitely return for them activities but to relax is a hard no. read more

My wife and I received a free two night stay here, no weekends or holidays. We chose two nights in early March. We stayed in "Hotel 5"--a strange, desolate place with long hallways, HORRIBLE, sunken-in mattresses, a shitty television and paper thin walls. We brought our 3 year old figuring we could find some enjoyment. We arrived on Sunday so we were excited to hit the water park first thing in the morning. The water Park doesn't open until 12 NOON on weekdays!! So we basically have to kill time ALL morning (went to the Petting Zoo, the Overlook, etc. but we really found there wasn't alot to do there (and you really have to drive EVERYWHERE). Granted, going to a mountain resort with a 7 month pregnant wife and a 3 year old we should have known what we were getting into. However, I would not recommend this place on many factors; mainly the beds and overall accommodations, the poor choices of bad, bad food, and the overall lack of things to do other than skiing, tubing and snowboarding. If you are young and don't give a shit and just want to hit the slopes and get wasted, eat shitty food then it's probably not that bad. I'm really not bitter, just trying to help someone else from thinking this place is a "Four Seasons" resort and think it is any way classy or upscale (it's not). It really feels like a crummy place up and down. read more

I signed up for a drawing of some sort when I went to a pet expo last month, which I barely remembered doing; I think it was either this kiosk near the entrance or this vendor booth where they gave me free dog food and treats. In any case, I'm glad they called me! I've read on sites that they're really aggressive or that the tour is hard to get through or that it lasts hours on end and that they really just harass you into buying one. From my personal experience, the only problem I had is that 90 minutes was really about 135 minutes. My time slot was at 11, but I got there late at 11:30. We got out a little before 2. My friend (who accompanied me so he could help me it if I had trouble saying no--I know I'm in no financial position to go in on a timeshare!) and I rode around the resort with our guide, Jeff, in his car as he showed us all the activities and facilities and amenities available. Jeff was very nice and friendly and charismatic (as all salespeople). I was up front when he asked why I decided to do the tour and told him I did it for the $325 gift card ($75 of it being my deposit) and for the free stay. No BSing on my part. I think the worst thing you can do is lead these people on. It'll only make them try harder and be more annoying in the process probably. Another tip is task your guide questions too. It's their job to ask you questions about personal interests and stuff, so to reverse it on them is intriguing for both parties involved. Jeff was a delight. The resort is actually quite pretty and there does seem to be a lot to do. You pay as you go for the activities you want to do; It's not all built into your timeshare price, which is why it's so cheap, I guess. They have seasonal things happening year round, and it overall seems like a pleasant place. Quiet cabin in the woods type feel. I'm more of a tropics/beach person though. Took a tour of Shenandoah villa (the newest of eight villages total). It was pretty! The offer I was given after the tour was for two weeks out of the year, $177 a month for ten years. Interest rate is 10% though. But the idea of RCI and being able to stay at any international RCI resort for so cheap is appealing. I think this is worth going in on if you do like to travel often. I myself am still drowning in student and car loans so it was a no for me. He didn't really harangue me, apart from a "are you sure there's nothing I can do to make you buy?" to which I politely but firmly declined. I thought it was gonna be a lot harder to say no and that there was gonna be person after person talking to me, but it was just Jeff the whole way through! We parted on good terms, I wished his son good luck on his baseball game later. I got my gift card and my certificate for a free three day two night stay. Just took 2 hours of pleasant conversation and a car ride. The communities seem well kept and clean. They renovate things every five years including appliances. The tour was surprisingly tiring despite having gotten around by car for the most part lol. Then again I did drive 5 hours round trip on a Tuesday to do this (worth it! $250 visa gift card plus a free stay) so I am tired indeed. Overall, if you're just doing this for the incentives like I did, I think it's worth it. If you're genuinely looking into buying a timeshare I think this is a good choice as well. Very secluded community surrounded by nature, not too far from JMU. There are golf courses, a water park, pools, athletic facilities and glasses, a petting zoo, zip lining, river tubing and skiing (seasonally), markets, restaurants, a movie theatre, and lakes to go fishing in. I'll update this review after I claim my free stay and see what it's like to actually stay here. read more

Just spent the Memorial Day weekend with my family. I must say I was pleased with our condos. The rooms wit the twin beds were small, but nice. The patio/balcony in the lower unit was small & not screened in, but I guess it needed to be for the grill. Be prepared to see wildlife up close, as the deer roam freely & are not phased by people... Lots of groundhogs as well. The wifi was hit or miss, which is bad because we were trying to listen to music... My relatives said the presentation/sales pitch went on way longer than it should have. I did enjoy the outdoor & indoor pools. Only issue is the parking.... if you have more than 3 cars, parking can be tricky. Overall it was a good stay. read more

My husband and I just stay at this resort with our 10 month old daughter from Aug 10-13th. We were invited to come check out the resort but had to attend a time share presentation.we arrived at the resort around 300pm, Check in took about 35 minutes. Hotel: we stayed in hotel 4. The hotel was located right near one of the outdoor pools. On the first floor there is an ice machine, vending machines, and 2 microwaves. There are no elevators so you must carry all your belongings up the stairs. The hallways were muggy and smelt like a liter box. Room: We stayed in room 1435. Our room was a standard queen hotel room with a decent view of the mountains. Our room had a standard bathroom with a Second sink right outside the bathroom door. We had a desk with a coffee maker and ice bucket, a dresser with a flat screen TV (we never turned it on), a decent size mini fridge, a table with 2 chairs and a sliding door that opened to our balcony. The room was clean, but the decor was outdated. The beds were very uncomfortable and squeaked every time you moved an inch, so if you are looking for a comfortable pillow top mattresses and getting a good night sleep, you may want to try somewhere else. Their condo's may have more comfortable mattresses but I do not know for sure. Resort: the resort is very large. Took us 10min to drive from the front desk to our room. You pretty much have to drive to everything on the resort. The resort has a lot to offer of you are willing to pay for it. Ex: water park $38pp, mini golf $7pp, horseback riding $38 pp, petting farm $7pp. We did not participate in any of the activities but did use the indoor pool which our daughter enjoyed. The rec center had a game room, racquet ball, ping pong, small workout room, indoor and outdoor basketball court, "movie room" (aka alcove along the hallway with chairs and a tv). Towels are available for the pool. The pool itself was large but very crowded. 3 lifeguards were on duty. There was a separate kiddy pool area which was also crowded. The pool area has bathrooms with showers and lockers. Timeshare tour: our tour started at 8am. We were told there would be a continental breakfast. Lie. food provided was bagels with butter, small cold donuts, apple and orange juice. If you are coming for a presentation my advice would be to skip the crappy food (saves you about 30min) and just get right down to business. when we were called to attend the presentation we were told it was a 90-min presentation. This is a lie. I thought we were moving along quickly and it still took 3 hours! They take you to tour a condo unit they are trying to sell you and point out various areas of the resort (general store, horseback riding, rec area, waterpark, ski lodge, etc). We took our own car bc we did not feel like moving our daughters car seat. Staff: friendly, polite. There are restaurants on site but we ate elsewhere do I cannot comment to how good or bad they are. Overall we had an okay stay. We did not appreciate waking up at 7 to go to a 3 hour timeshare tour that was only supposed to take an hour and a half. We also did not appreciate being woken up on our last day at 6am by the fire alarm. We would consider coming back ONLY because of its location! The resort is a little over 30 minutes from the shenanadoah national park. If you stay here you must check it out! It cost $20 per car to get in but save your receipt and you can reenter for 1 week with your receipt! we spent 2 days hiking in the park, the views were amazing. On our way home we even decided to travel a little out of our way just to drive down skyline drive one last time. read more

We stayed Friday thru Sunday and purchased the weekend off Groupon. Was extremely impressed upon arrival how clean and everything in good working order. The kitchen was fully stocked with dishes/pot&pans so was able to cook dinner with the family every single night. Condos are spacious and relaxing. Kids enjoyed movie night up at the top of the mountain and enjoyed entire days at the indoor water park. Extremely impressed with 24 hour security constantly driving by and peacefulness of the mountains. Will def be coming back read more

See all

Summertime rental. Room was clean, due to COVID all documentation was removed from the rooms. In light of this, someone forgot to harden concierge services. Upon check-in some info and websites were given to the person (only one allowed) checking in to figure out the amenities, but the APP that we used figure out our itinerary was not mentioned at all!! We figured there was an an app on our second full day, and we even went to the concierge twice before that understanding there must have been a gap in information they provided! Then on Wine-down Wednesday, we called the concierge hours before since it was raining and asked if it was still going on.They said it was just show up, but when we did show up they told us we needed a reservation. So, without a reservation we waited for 45 minutes. We complained that we had called the concierge office with no direction to get a reservation. Suspecting then information provided, we also called base camp 3 times, and no one answered. We went anyway. Understanding the concierge's mistake, the manager created a table for us in the hallway which was fine, but failed to assign a server. We waited for another 20 min while watching servers walk Back-and-forth to the kitchen all the while averting their eyes every time we tried to catch their eye. We left. It was too much neglect; had enough left a day early as well. Overall, three stars because I will bring my boys because it's a good value vacation, but now I'm armed with the knowledge of how this resort works and not to expect much in terms of world-class service. The real Four Seasons this is not!! read more

1. The condos smell like something died and then someone sprayed low grade air freshener to cover it up. 2. 40% of the arcade games are broken 3. The petting zoo was closed when it was supposed to be open and we were told we should have called ahead. Then had to explain to 2 toddlers why we had to leave. 4. We booked three nights and were told we couldn't retroactively change our reservation to receive 2 free spa services with a 2 night stay. 5. The "le club" is a le dump. Everything is dated and the locker rooms are filthy. This place sucks. read more

My boyfriend and I attended a "promotional vacation," fully aware that we would need to attend the 90 minute timeshare presentation in exchange for a free 3 night, 4 day stay and $200 Visa gift card. We read plenty of reviews that made us pretty wary of attending, but I'm so glad that we did! My only complaint is with RCI, the timeshare sales company. I made the reservation, provided my address, phone number and e-mail address, yet when we checked in there was not a reservation under my name. After a couple minutes of confusion, I gave them my boyfriends name and bingo-the reservation was under his name. I found this to be a tad sexist considering I was the one in contact with the company, and we do not have the same contact information, but otherwise-great weekend and this does not have anything to do with the actual Massanutten resort staff in any way. The 90-minute presentation was indeed only 90 minutes and our salesman was understanding of our situation. We informed him that we are both working full time and in graduate programs full time, so are really just attending as a last vacation before the semester starts up again. He didn't pull out any devil horns or pressure us in any way--completely understanding and we were pretty surprised at that-but very thankful! After leaving the presentation, we did not encounter any additional sales pushes or phone calls. There was a big winter storm this weekend, and the resort kept the roads clear throughout the whole weekend with 24/7 snow plows and salting. We love to ski and snowboard, so the fresh snow was great. The slopes were well maintained, staff was friendly, and lodge was accessible when we needed a break. The restaurants at the resort remained open, and had great food-specifically Fareways at the golf course, highly recommend. We stayed in Hotel 5, the room was clean and housekeeping was sure to come by every day to see if we needed any extra towels, shampoo, etc. even if we did not want them to pick up the room. If you want a relaxing vacation in the mountains, I definitely recommend it--despite previous poor reviews I've read here by others :) read more

1. Outdated decor; imagine fading gold faucets 2. No clean towels; wash your own or bring from home 3. Want to eat? Drive forever for a good meal; no Starbucks near 4. Need soap or shampoo? Bring them from home. 5. Want some activity? Drive around the mountain for it. 6. Kick off your shoes and relax them on the stained carpet. 7. Fake plants in the room really add to the back to nature vacation feel 8. Quiet get away? Share each moment with 8000 timeshare owners who aren't happy that they got suckered into buying their place years ago read more