The entire staff at this office is professional, caring, and compassionate. They were incredibly…read morekind when I recently had to say goodbye to our dog after having 12 years with her. I will never go to another vet ever. I appreciate them so much

They are a scamming vet office... That I think just gets off on putting dogs to sleep!! and then…read morescam people out of hundreds of dollars and still leave with out your pet!! If you love your pets don't take them to this vet office ever!!! This is not a passion of this office but simply jobs!!! Not caring at all!!! Good luck to you and your pet if you go to Navarre Animal Clinic...

I had to take my cat Mr. Grey in for a visit today because he hasn't been feeling well. Aquadale…read morewas the only office in the Massillon area that had openings for us today and they got us in quickly. Everyone was really friendly. The waiting room and exam rooms were both clean and nicely decorated with comfortable seating. The doctor and her staff explained everything and were extremely caring and empathetic. I'll definitely be bringing my other fur babies in. Thank you!!

Recently, my cat of 7 months, was acting very lethargic and had no interest in playing with the…read moreother cat, so I took my cat to Aquadale Veterinary. On examination of my cat, she was treated with an antibiotic shot. The next day Ashley was a new kitty cat. At last, she had energy and was her old playfully self. I do believe if she had not been given that shot I would have lost her. Thank you Aquadale for saving Ashley's life.

Care & staff are excellent. Not thrilled about the mask mandate but cannot deny that the care is…read moreexcellent there. My animals love the staff

When I woke up and found my Cat ill and had no idea why, I called my vet of 23 years. They said oh…read morenext Friday we can get her in. What??? So I called my friends Vet (Lake Cable Animal Hospital) and they got me in within the hour. I was SO appreciative of their help. I will be using them from now on.

Terrible Terrible vet. Very rude, unprofessional, talks over you all the time. We recently took our…read moreblack lab to him and had been brining both our dogs there for a while. Our black lab had gotten sick quickly so we took him to the vet as one would. He did an exam a 10 year old would do if they were pretending to be a vet. He barely spent anytime with him, prescribed something and made him worse. He had lymphoma and gave him something for his stomach. He did not check or even go near his mouth because he was afraid of him. If you want to be a vet, have a little bravery. He is not a mean dog. He has never hurt anyone in any way. We took our dog to another better vet, and he is dying. Dr. Kilmer should not be a veterinarian. Terrible.​

The worst vet in the area! Do not take any animal to him to be treated. Had to have my dog put down…read morethere. Horrible! No sedative given to calm her. Poked her several times while trying to find her artery the whole time making me hold her down. As awful an experience as I've ever had! Still having trouble getting getting over it! If I could give him a negative star rating I would! STAY AWAY!

This vet clinic is the best ever. The veterinarian and the staff are superb. They explain…read moreeverything so I understand and get my pups in right away when needed. I have moved in my life so I had 5 different vets. This is the best.

Prices are great. When my dog is healthy and no issues I loved coming here for that reason…read more Unfortunately, things took a turn this April when my dog dislocated his front paw / wrist. The saying, "you get what you pay for" has come to bite us in the rear I'm sad to admit. The 8 weeks of treatment following his injury was a total joke. We continued to give them the benefit of the doubt at cotwins because they are a genuinely nice staff but we eventually switched to another clinic in fear that his leg was not going to heal properly. He was not splinted professionally over and over again. My husband and I were diligent about wrapping him and splinting him correctly after educating oursleves with various YouTube tutorials - but the staff would wrap it and splint him incorrectly every time. I'm talking the splint would fall off his leg before we would make it home from the clinic. This happened at least 3 separate times before we realized this wasn't our dog's fault this was incompetence on their part. They didn't even size the splints correctly when we had to order new ones - we were told to cut them to size at home with a saw. So we had to research on our own what length the splint needed to be and where it needed to extend to in order to support the joint correctly. Not to mention saw it to size ourselves and sand it down. I guess I prefer a vet who uses their education and knowledge to provide that kind of care and expertise in these situations. We did figure it out ourselves but I think of my older parents and people who might not have the capacity to handle that on their own. On top of that after switching vets I feel like his medication was mismanaged. He needed to be on a better anti inflammatory treatment plan but they dropped the ball on that. Unfortunately we are 3 months post accident and I just left our new vet telling us he'll have arthritis in that joint that is only going to get worse and he will be lame on that foot in time. Of course I'll never know if we could have prevented that entirely but given our experience with cotwins in this situation my recommendation is to go somewhere else!

I've taken all of my animals to him after the hell I saw at another clinic. He has always been nice…read morehandled the animals well and listened. I have a dog who was abused by a man and has a broken back, but Dr. B was so gentle it took one visit for him to win my dog over. All my animals are excited to go for their appointments. How many dogs do you know eager to go when they hear the word vet?

this place is a joke! took my cat to be treated for ear mites and I repeatedly told the vet that my…read morecat is very sensitive with his ears and puts all claws out. after barely getting one ear treated, choking him on a rope and getting my cat so stressed out he tried to sedate him. by this time my cat wanted nothing to do with him. So the vet tells me "get him the hell out of here and take him somewhere else". what the hell? maybe if he knew how to do his job, he would have sedated him from the begining.

I was with my brother when his dog ran out on the road and was struck by an automobile that sped…read moreoff. The dog was bleeding from his head, so we immediately rushed him to this clinic. I am taking away one star because, in a panic, I asked Siri for directions and it pulled up the address of the old clinic on Fulton. Not knowing that they had moved since I (luckily) have never had to go before, we drove out of our way to the wrong clinic. Suggestion: Close this listing on ALL online registries. When we finally arrived to the correct clinic, the receptionist asked if we wanted them to administer CPR.....OF COURSE WE DID - why do you think we were there? The vet tech let us know that he did not survive the trauma. She offered a copy of his paw print inked onto a poem. They wrapped him in an insulated blanket that would ensure his fluids did not leak, and then in an additional sheet. She was very kind and very personable. She's the reason I am giving four stars today. Hopefully I never have to return, but in an emergency situation I am glad they are close by.

Late Sunday night about 9:30, I noticed my Morkie appearing uncomfortable. Not his usual, playful…read moreself. I immediately became concerned. Several EMERGENCY vets near me were closing within a few minutes leaving my only option being Stark County Veterinary EMERGENCY in Canton. I called ahead told the lady on the phone my dog's symptoms. She responded with a diagnosis of some sort of leg complication or disease. Ha? Made no sense to me. She asked me if he was UTD on his shots. I said yes and all of my pups were scheduled for their yearly check-up this Tuesday, June 23, 2026. She immediately stated, 'Ok, when you bring him in, it's $120 for the office visit and the Dr. will want to do x-rays and those 'start' at $650 and they'll want to do several.' Ok. I appreciate the honesty and heads-up but how do 'you' know what's going to be required??? I didn't say anything. She spoke again 'We expect payment in full upon the first visit. Cash or credit. We don't accept any payment plans.' I get that. I responded I'll be bringing him in. She said 'ok'. I drove the 50 min to the clinic. I pulled into a parking spot yet curious as to why the spots were numbered. Understand that UNLESS you back your vehicle into a spot you will not see signage on the building. I approach the door. It's locked. Understandable. The sign says to ring the bell. I did. The receptionist answered and said can I help you? I said yes, I just called about my Morkie and he needs medical attention. She says 'Did you call the number on the sign upon your arrival?' I said what number? She told me to back up into the parking lot and to call the number on the building and she would talk to me from my phone and not the intercom....??? So, holding my dog, I did as she asked and no answer. I went back to the intercom and told her there was no answer. She said I had to have dialed an incorrect number. I pushed my phone up against the glass and the number was correct showing it had been ringing for 1 min and 29 sec. She said 'ma'am, you need to get back into your vehicle and call me from there. I did as she said but very shaken as I was worried about my dog and their concern was ONLY I needed to retreat back to my vehicle. So, I did. I called the number again. This person then asked me about my dogs vaccinations. Has he had 2 or 3? Has he been tested for PARVO? I reiterated AGAIN, he is UTD on all his vaccines and provided her with Richardson's Animal Hospital info. This initial back and forth went on for about 15 min. She said since I couldn't provide proof of his shots and PARVO test results, they would send a tech out to my vehicle and perform the bloodwork and after the results if negative, I could bring him in. I'm leaving out a lot of the nonsense back and forth. I think she was rude. It was at the point where I said that I have driven nearly an hour for them to see my distressed pup and greeted with a borage of all these tests and procedures, that may prove unnecessary, BEFORE I walk thru their door, and her response as she scoffed. 'Ma'am, this is protocol and we have people drive for hours to get here and we have declined them service.' After I agreed to the pre-admission testing, I sat there for a few minutes, started my car and left. It was after having a very lengthy time, waiting in my car, I looked at Stark County Veterinary Emergency Google and BBB reviews, I was confident in my decision based on 2 star rating and multiple similar instances. I decided my best bet was to reach out to Dr. Tim (Richardso's Animal Hospital) first thing in the morning. Update: Morkie is back to normal and I sincerely believe that his grooming day prior and anal gland expression was the issue. He was experiencing some discomfort (normal) and was perfectly fine by the time we got home and back to his normal ornery self this morning. I should have calculated the 2 star review rating against the 54 reviews submitted and driven him further to a more reputable clinic. In the end, all is good.