I recently purchased a vintage 2007 BMW hardtop convertible as a replacement for my 1971 Pontiac. I'm too old for the Pontic now and wanted a fun car with updated with airbags and safety equipment not available in 1971. I have known Gary Flores for many years and he knows cars and how to treat customers and, lucky for me, is with Master Care Care now. I began to think I had made a mistake when the top would not go up and down as it should and I had a terrible noise in the trunk. The thought of going to a BMW dealer was troubling and, most certainly costly. Gary saved the day again and the fine people at Master Care Care fixed it promptly, at a reasonable price, and attended to other issues that would have been problematic in the future. I would encourage anyone who needs auto repair, call Gary and the fine team @ MCC 713-862-6630. You'll be happy you did! Bill U. read more

I've been taking my car to Master Car Care for about two years now, and they consistently go above and beyond. Their turnaround time is always quick without compromising the quality of their work. I always feel confident knowing my car is in good hands, and as a woman, I especially appreciate being able to bring in my car with any concern and trust that I'll be treated fairly, honestly, and with respect. I always receive great service and would highly recommend them!! read more

Joe was exceptional and transparent about my vehicle. I highly recommend seeking his assistance; he will undoubtedly guide you through the process. read more

Let me tell you about Joe. It was another day navigating the trenches of Houston traffic when a car decided their lane wasn't enough and they wanted mine too. I swerved, hit the curb, and suddenly my car wasn't driving straight. The first shop quoted me almost $3,000. After that minor financial heart attack, I realized my insurance company was basically going to be no help unless I wanted to pay a deductible AND risk my rates going up. Insurance is complete bullshit. So I started calling around to see if I could find a better option. Enter Joe at Master Car Care. I sent him the quote and right away he started going through what actually needed to be fixed and what didn't. He got the damage repaired for way less money and even went out of his way to find someone who could fix my scratched-up rim so my car looked like it did before. But the biggest thing was Joe actually cared. He cared that my car looked good, that it drove right and that I was happy with it. He called me with updates the whole time and you could tell he actually gave a damn. That's pretty hard to find these days. Joe is officially my car guy now. If you're having car trouble, go see him. read more

UPDATE: he called yesterday , said they had to paint the bumper. I said why it should've come in as an original Toyota bumper he said no it's off the market. Well, my car only has 39,000 miles. I don't want a piece of shit on my car I told him to stop what he was doing! this morning. I get a video showing the car is done bumpers on painted, how can a car be painted primed clearcoat in 12 hours etc. how can it be on when I told him to stop yesterday? What in the hell is going on with these men that are bullying me y'all this is unacceptable sir Harris whoever you are I should've known when you stole shit out of my car that you guys were unethical, corrupt and bullies. I will not accept an off the market on my car when I reached the 1500 it was to put my car back to the way it was not I never even got a copy of the estimate that girl took the clipboard and then she had me sign a blank pee. She goes here put your name here and your phone number here and sign here so it's a scam. I'll have to find a TV station that will investigate or the cops Time I call insurance co. I thought a simple bumper would be easy to fix on Toyota rav 4. Sure if they use off market parts The price I agreed on had Toyota part. I even gave my grok confirmation So I had a fender bender the other day and I got oh they have a collision site. I'll go take my car over there in my car and he gave me an estimate 1400. I said OK and they said we can scan it now because we need to know, match the car meaning they would scan it to order the bumper to my Toyota so I will. I'll leave the car here then so then they give me a ride to my house so they told me it would be ready Wednesday morning. They'd get the bumper in probably Monday Tuesday put it on and be ready Wednesday today. He calls Tuesday late , we got the bumper in but we have to paint it like what do you mean paint it you ordered it. He said Walter off the market bumper. I said oh hell no yes I swore I trusted them. My car has 39,000 miles on it. I'm not gonna drive the rest of my life with a car with bits and pieces otherwise the bumper was fine with me driving it. I would've duct tape the damn thing so shame on me for being stupid and they won't send me a copy of the estimate the girl took it after I signed it. She handed me a blank piece of paper and said he write your name and number down here they gave me a ride home. They have my vehicle they bought Shit parts won't give you my car. I'm stranded at home so Master car care thanks for leaving an elderly woman home alone with no ride. Jesse Kirk one of them so help me God one of them Called and you know my name is Dorothy. He called me dirty. He could not say Dorothy the number one name in America for the Wizard of Oz dirty. you don't put Shit parts on my vehicle so if you're a woman, so help me God please do not go to this place. They will not tell you truth. I thought they were reputable otherwise they're gonna take advantage of old women. Do not take your car there so help me God. Seriously how am I a woman of 69 years old supposed to know that places don't use official parts to a car that you bring in to be repaired why wouldn't I think they wouldn't use Toyota parts? I never heard the word off market until the guy said something today freaked me out. Thankfully I went to a Police meeting tonight with the Community and they explain the difference between OEM original parts and off the shelf or off the market you do not ever use off the market so these men knew they were screwing me over read more

while it's never something you want to do, but when it's necessary MCC is definitely the place to take your vehicle. Gary is who took care of me & my '95 Explorer. He told me the price range when he figured out what was wrong. No surprises. He got me from MCC to home & back via Lyft - what a great curtesy to have. They really take care of you & your car. Highly recommend. Thank you, Gary. read more

10/10--Highly recommend! The entire team did an outstanding job on my car. Their attention to detail, quality of work, and customer service were truly top-notch. They even took the time to inspect and address areas I hadn't mentioned, showing how much they genuinely care about their customers and the quality of their work. I dealt directly with Body Shop Manager Ford Rusk. He was excellent in his communication, gave regular updates, and OUTSTANDING customer service throughout the entire process. He went above and beyond to make everything smooth and stress-free. The results exceeded my expectations and were exactly as promised. Since they also have a service department, I will be a returning customer! read more

Master Car Care & Collision - Auto Repair Near Me - Houston, Texas

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My second time at Master Care Care. Was very pleased with first visit and decided to return for both routine maintenance and to fix a problem with the A/C vent system. Glad I let them do the A/C. The evaporator assembly had to be replaced, the controls to change air flow in the vehicle had stopped working, crap plastic. This required the whole dash/console and front doors be removed. What a pain and I don't recommend searching the videos online, it's like looking at shoulder replacement surgery! Happy to share that throughout all this, I was kept informed by my service manager; G. Flores and team, cost/pricing was up front. I was allowed to decide what service items to be performed without pressure and was given a 3 year guarantee for repair work. Very pleased with Master Care Care and will continue to trust them with my vehicles. read more

Daniel did a great job helping me with my bumper. He quickly assessed the problem and found that he could fix it right away at no cost to me. It was such a relief! I really appreciated his honesty, efficiency, and excellent customer service. I would definitely recommend Daniel and his team to anyone needing automotive repairs. Great experience! read more

Gary Flores was very helpful. He handled the warranty company and a few extra repairs my car needed.

I unexpectedly walked in Master Car Care today because I heard a rattling noise in my vehicle. Gary was incredibly kind and helpful. He examined my vehicle promptly, found the issue and immediately repaired the bolts that needed tightening. Much to my surprise, he did not charge me since it was so minor. But to me this was a major act of professionalism and thoughtfulness. I live in the neighborhood and will most certainly return the next time I need a repair. I am blown away by the incredible professionalism. read more

This place stands by their work, and gets the job done. Brought in my vehicle and they didnt get it right the first time, it happens, but they bent over backwards to make it right. No extra charge. No hassle. I dont expect perfection everytime, but its good to know these guys take it personally and will get it right. They communicate with you and give you a solid time table for the job. Highly recommend. read more

Gary provided a level of customer service in terms of communication that is exceptional. He welcomed and answered all questions to satisfaction regarding the inspection report. It was a great experience and will return for other car needs. read more

Great experience as always! As a female dropping my beloved Fiat off with these guys is a no-brainer! Thank you Donny for listening patiently to all my concerns. Estimate received, major brake work completed & drives like a dream. Will never take my car anywhere else. And Joe was awesome!! read more

A great place to have your car serviced! I've been using them for years. Ask for Gary.

Great service, as usual, from Master Car Care. Tyler was very courteous, friendly, and helpful.

I needed a new alternator. It was repaired by the next day with no annoying hard sell to do additional work.

After my car decided to have a dramatic meltdown (complete with mud and a partially detached bumper ), we took a chance on this shop because of their great reviews--and I'm so glad we did. Jesse and Tommy were incredibly helpful and kind during what was a pretty stressful situation. They got my car fixed quickly, didn't try to price gouge us, and walked us through everything along the way. It was our first time there, but they treated us like longtime customers. Fast, fair, and honest mechanics are hard to come by, but this place absolutely delivered. Hopefully my car behaves itself from here on out... but if it doesn't, I know exactly where I'll be going back. read more

I've taken my truck here to both the body and mechanic shops, and they always do a fantastic job. The latest visit, Tyler was able to diagnose an issue and get my brakes replaced within hours. read more

Good work every time i come in. My dad always came in and took me here as well. Would come again

Got in ahead of appointment. Finished earlier than expected. Very friendly staff and knowledgeable.

Master Car Care is the best spot in town for any issues with your car. I've been using them for the past few years whenever I have any car problems, and they always do a fantastic job. They keep you constantly updated with any findings or concerns. Their communication is top notch. They also have very reasonable prices for all of their services. I am so thankful that I was able to find them. If I could give them 10 stars, I would! read more

I live close by Master Car Care & Collision. Last week, my truck would not start so I walked over to Master Care. Sean greeted me in a friendly manner, and then grabbed some tools and walked over to my house/truck. It ended up needing to be pushed over to the shop to evaluate the problem, and the Master Care team took care of all of the effort. Ultimately a part needed to be replaced, which was completed the next day, and the truck was returned to me washed and ready to roll. Great service. read more

Today I spoke with Mr. Ted and confirmed that they we're short staff, but that I can come by around eight and would have a technican take a quick look at my concern about my power steering rack leaking. I arrive at 8 am at Master Care at 2305 Yale Street in the Heights to have them look at how bad my power steering rack and get their opinion on the leak. I was informed that it wasn't leaking to much not very much said mechanic Mr. Michael would again check on next oil change. I was really very happy to hear. The atmosphere at this location is so family oriented you feel like you're part of it that you're value of being their customer they're gonna make the suggestions needed to get you on the road again and keep you safe on the road. The post card that is sent thru the mail will introduce you Mr. Harrison Rusk who is 2nd Generation owner. This card has specials for seasonal vechicle check up. And specials being offered with breakdown of warranties & coupon specials. Try them out promise you won't be disappointed. In fact as I was waiting on the results of my vehicle a lady came in with this Card in hand and was excited about getting some work done on her vechicle. Also offers discounts on repairs & warranty by all work performed. Loyal customer Mary Landa read more

Various scratches on door and fender...repaired at really good price. They also cleaned interior, washed the vehicle and did the glossy treatment on the tires, plus made the headlights on a 2014 vehicle look like new, at no additional charge. I recommend them very highly; they have a 'sister' shop, RMS Auto Care, that I've used for 40+ years on mechanical repairs...with same quality of work. read more

do not take your car here. i got a quote from them and they were basically charging double the price compared to other shops. my car was stuck here for basically 1.7 months, and all they did was blame the insurance company. no accountability whatsoever. they claimed parts were not working, come to find out they are scammers, you have been warned. read more

Daniel Reyes in the Body Shop was fantastic! I had a certified part I purchased on-line and he was willing to give me a quote for the install AND price-match a competitor. He not only met me at a convenient time, but was so friendly, he installed the part himself while I thought I was just waiting on a quote! I will be coming back to Daniel and Master Car Care for my touch-up paint and any 'bumps and bruises' my car gets along the way! 10/10 Recommend! read more

Absolutely Outstanding Service - Above and Beyond Every Step of the Way I can't recommend Master Car Care in Houston highly enough. From start to finish, they have consistently gone far above and beyond what I've experienced at any other auto shop. After a collision, I brought my vehicle in and was immediately impressed by how service-oriented and attentive the entire team was. They didn't just repair my car--they guided me through the entire process, working directly with my insurance to make things smoother and less stressful. They explored every option to find the most cost-effective and sensible repair approach, never pushing unnecessary work, always putting my best interests first. What stood out even more was the hands-on involvement of General Manager Ford Rusk. Ford personally took the time to walk me through each step of the repair process, made sure I understood all my options, and always made himself available to answer questions. His leadership and genuine care set the tone for the whole operation--he treats customers like family and runs the shop with integrity and professionalism that's hard to find. At one point, they even offered me one of their own rental cars to make sure I wasn't left without transportation--a gesture I'll never forget. Throughout the repair process, I received daily updates--clear, honest communication that kept me informed and confident in their work. What truly sets them apart, though, is how they treat their customers long after the job is done. Months later, I stopped by with a couple of unrelated quick issues, and they fixed them on the spot, completely free of charge, just because they genuinely care. Whether you need collision repair or general service, Master Car Care is the shop to trust in Houston. Professional, honest, and incredibly customer-focused--they've earned a lifelong customer in me. read more

No pun intended, I'd steer clear of this spot. I dropped my vehicle off here for brake work and was given a different estimate over the phone than what I received when I requested an itemized estimate. When I tried to say anything, such as requesting more information on parts being used, etc., the individual working with me would interrupt and speak over me. Over the phone he said, "WOW, your brakes really need work." Well, yes, no kidding. I wouldn't be here otherwise. When I thanked him for his time and advised I would be taking my vehicle elsewhere, he was condescending, telling me that this was a standard market cost for this type of work. Most notable was the fact that the estimate was more than double what I ended up paying at another shop in town (which had over 500 reviews and 4.8 stars on Google). Ladies (and gentlemen), do your research and make sure you're receiving quality work from HONEST shops that value INTEGRITY. read more

The staff here is wonderful and friendly! They are efficient and trustworthy. No rip offs. The shop is clean and waiting room has snacks and coffee. I had my oil change, evap system, front stunts, alignment done and they did a great job. Complementary car wash too! Ask for Aaron! read more

Master Car Care & Collision - Auto Repair Near Me - Houston, Texas

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Great service, work was done quickly, it was nice to get a pie chart of what was needed today what can wait. Thank you guys for your help and it was nice to meet you Harrison! read more

I cannot say enough good things about Master Car Care! I brought my car in after a minor incident, and Daniel took great care of me. He provided a thorough and fair estimate, was extremely communicative throughout the entire process, and my car came back washed and detailed when I picked it up. He even threw in a headlight buff! I highly recommend and will be back for sure. read more

Great place to bring your car to for any service you need, whether you need an oil change or any body related issue, they will help you. They are 100% transparent and walk you through the entire repair process. Both times I've needed some assistance with my minor damages Matthew has been a great help. Huge shoutout to the whole team for making it possible and for caring so much for the neighborhood! I will definitely be back every time I need their services. read more

I was in a pinch because my front bumper had been hit a while back and was improperly fixed by a different shop. It was falling off and I contacted Master Car Care and spoke to Daniel Reyes, who had me bring it on over. They fixed it up within the time it took to go eat lunch and come back. They did a great job and Daniel was so pleasant to work with. I wish I had known about this place when I originally needed the work done. I will now be a customer for life!! read more

I stopped in after a small curb bump, which left the bottom part of my bumper detached. I was able to be seen right away, and Daniel Reyes was able to directly fix the issue with no costs. Very nice to visit a car shop where honesty and customer service are a priority, I will be back! read more

Have come here twice now for scratches on my VW Atlas. Matthew helped me both times and was able to provide excellent customer service and get our issues taken care of. I will definitely return any time we need work done to our car. 10/10 would recommend! read more

Todd and Ford were great. Great to work with, reasonable in price and timing, and perhaps most importantly, willing to accept and remedy any criticism. Genuine people not looking to prioritizing a quick buck but instead take care of what people need. Coming here as a one-stop shop for anything car related going forward. read more

New to town and needed some maintenance done like an oil change and tire rotation. They were super accommodating and helpful and found a few other things for me to keep an eye on! They were honest with what needed repairs and did it in the expected time period. The customer service was amazing and so thorough. I definitely recommend and I'll be back! read more

Took my Jeep to Master Car Care after seeing all of the positive reviews. Worked with Mario and Matthew to put together a game plan for the dent and scratches on my car after accidentally backing into something. I dropped my car off on Monday and was told it'd be ready by Thursday or Friday but if they could get it done sooner they would. They did not try to take advantage like some of the national paint and body brands but instead worked with me so that I didn't have to pay for any unnecessary parts or work. Juan did a fantastic job on my car and it honestly looks brand new again! I hope I don't have to come back for any collision repair soon but I can assure you I'll be sending everyone to Master Car Care for their needs! Thank you so much!!! read more

Master Car Care & Collision - After - Auto Repair Near Me - Houston, Texas

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I'll begin with no I did not call them when my girlfriends car needed a repair they had addressed 3 months earlier - as we could not locate our receipt. She lives 2 hrs away. I took it to a local dealership. Once back in town i stopped in with the bad wheel hub and all our paperwork to which they reminded me several times if i had called in, their Nationwide coverage would have covered the repair. Feeling stupid, i walked out but read once in my car.... nope, it doesn't say anything about Nationwide coverage, and again i couldnt find it to read at the time i needed to get it fixed. And due to my lack of following directions neither gentlemen offered to help any further. I was not going to raise my voice or argue with them as they were quite sure their policy. I have been in this industry long enough to know various options available under these conditions. If they had ANY interest in helping a customer out, they could have sent the bad part back and gotten a credit from whomever they buy their parts through, let alone ask for a labor claim. Did not offer as I did not follow directions. This was a repair of $1234. Initially. Sad. Future repairs or neighbor requests for reliable automotive shops will not be sent here. Edit as of 1/28 Owner researched my visits and discussed with his team, then reached out to me about my experience. Very nice man and displayed real concern for my troubles. Seems we both can learn from this situation and was just surprised he would spend such effort on me. Asked to e-mail him a copy of the repair and would handle it for me. Said this is not common, and why his team wasn't sure how to proceed. Understandable. Can't fault the owner as he does not see every customer and hear the end result, but when he does and gets as involved as he has......explains why his family has been is business over 40 years. They take care of their customers. Thanks Harrison! Will happily return when we have car problems. read more

Master Car Care & Collision - Work order/invoice - Auto Repair Near Me - Houston, Texas