I needed a new alternator. It was repaired by the next day with no annoying hard sell to do additional work.

I unexpectedly walked in Master Car Care today because I heard a rattling noise in my vehicle. Gary was incredibly kind and helpful. He examined my vehicle promptly, found the issue and immediately repaired the bolts that needed tightening. Much to my surprise, he did not charge me since it was so minor. But to me this was a major act of professionalism and thoughtfulness. I live in the neighborhood and will most certainly return the next time I need a repair. I am blown away by the incredible professionalism. read more

My second time at Master Care Care. Was very pleased with first visit and decided to return for both routine maintenance and to fix a problem with the A/C vent system. Glad I let them do the A/C. The evaporator assembly had to be replaced, the controls to change air flow in the vehicle had stopped working, crap plastic. This required the whole dash/console and front doors be removed. What a pain and I don't recommend searching the videos online, it's like looking at shoulder replacement surgery! Happy to share that throughout all this, I was kept informed by my service manager; G. Flores and team, cost/pricing was up front. I was allowed to decide what service items to be performed without pressure and was given a 3 year guarantee for repair work. Very pleased with Master Care Care and will continue to trust them with my vehicles. read more

10/10--Highly recommend! The entire team did an outstanding job on my car. Their attention to detail, quality of work, and customer service were truly top-notch. They even took the time to inspect and address areas I hadn't mentioned, showing how much they genuinely care about their customers and the quality of their work. I dealt directly with Body Shop Manager Ford Rusk. He was excellent in his communication, gave regular updates, and OUTSTANDING customer service throughout the entire process. He went above and beyond to make everything smooth and stress-free. The results exceeded my expectations and were exactly as promised. Since they also have a service department, I will be a returning customer! read more

Master Car Care & Collision - Auto Repair Near Me - Houston, Texas

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Gary provided a level of customer service in terms of communication that is exceptional. He welcomed and answered all questions to satisfaction regarding the inspection report. It was a great experience and will return for other car needs. read more

Great experience as always! As a female dropping my beloved Fiat off with these guys is a no-brainer! Thank you Donny for listening patiently to all my concerns. Estimate received, major brake work completed & drives like a dream. Will never take my car anywhere else. And Joe was awesome!! read more

Great service, as usual, from Master Car Care. Tyler was very courteous, friendly, and helpful.

I've taken my truck here to both the body and mechanic shops, and they always do a fantastic job. The latest visit, Tyler was able to diagnose an issue and get my brakes replaced within hours. read more

Good work every time i come in. My dad always came in and took me here as well. Would come again

After my car decided to have a dramatic meltdown (complete with mud and a partially detached bumper ), we took a chance on this shop because of their great reviews--and I'm so glad we did. Jesse and Tommy were incredibly helpful and kind during what was a pretty stressful situation. They got my car fixed quickly, didn't try to price gouge us, and walked us through everything along the way. It was our first time there, but they treated us like longtime customers. Fast, fair, and honest mechanics are hard to come by, but this place absolutely delivered. Hopefully my car behaves itself from here on out... but if it doesn't, I know exactly where I'll be going back. read more

Got in ahead of appointment. Finished earlier than expected. Very friendly staff and knowledgeable.

I would recommend Master Car Care & Collision to anyone! Hands down I've had the best experience with them every time I've gone in for service or repair. I drive a 2018 Subaru forester with over 75,000 miles so naturally it's needing more tlc these days. My last experience with Master Care on Yale St in Houston was amazing and pain free. Joe caught some issues and was able to get me in and out in one day. He was super helpful and accommodating. The services are always at a fair price and I know I can trust them in taking good care of my car. If you go here you won't regret it. It's the only shop I'll go to worry free read more

I live close by Master Car Care & Collision. Last week, my truck would not start so I walked over to Master Care. Sean greeted me in a friendly manner, and then grabbed some tools and walked over to my house/truck. It ended up needing to be pushed over to the shop to evaluate the problem, and the Master Care team took care of all of the effort. Ultimately a part needed to be replaced, which was completed the next day, and the truck was returned to me washed and ready to roll. Great service. read more

Master Car Care is the best spot in town for any issues with your car. I've been using them for the past few years whenever I have any car problems, and they always do a fantastic job. They keep you constantly updated with any findings or concerns. Their communication is top notch. They also have very reasonable prices for all of their services. I am so thankful that I was able to find them. If I could give them 10 stars, I would! read more

Today I spoke with Mr. Ted and confirmed that they we're short staff, but that I can come by around eight and would have a technican take a quick look at my concern about my power steering rack leaking. I arrive at 8 am at Master Care at 2305 Yale Street in the Heights to have them look at how bad my power steering rack and get their opinion on the leak. I was informed that it wasn't leaking to much not very much said mechanic Mr. Michael would again check on next oil change. I was really very happy to hear. The atmosphere at this location is so family oriented you feel like you're part of it that you're value of being their customer they're gonna make the suggestions needed to get you on the road again and keep you safe on the road. The post card that is sent thru the mail will introduce you Mr. Harrison Rusk who is 2nd Generation owner. This card has specials for seasonal vechicle check up. And specials being offered with breakdown of warranties & coupon specials. Try them out promise you won't be disappointed. In fact as I was waiting on the results of my vehicle a lady came in with this Card in hand and was excited about getting some work done on her vechicle. Also offers discounts on repairs & warranty by all work performed. Loyal customer Mary Landa read more

do not take your car here. i got a quote from them and they were basically charging double the price compared to other shops. my car was stuck here for basically 1.7 months, and all they did was blame the insurance company. no accountability whatsoever. they claimed parts were not working, come to find out they are scammers, you have been warned. read more

Various scratches on door and fender...repaired at really good price. They also cleaned interior, washed the vehicle and did the glossy treatment on the tires, plus made the headlights on a 2014 vehicle look like new, at no additional charge. I recommend them very highly; they have a 'sister' shop, RMS Auto Care, that I've used for 40+ years on mechanical repairs...with same quality of work. read more

Daniel Reyes in the Body Shop was fantastic! I had a certified part I purchased on-line and he was willing to give me a quote for the install AND price-match a competitor. He not only met me at a convenient time, but was so friendly, he installed the part himself while I thought I was just waiting on a quote! I will be coming back to Daniel and Master Car Care for my touch-up paint and any 'bumps and bruises' my car gets along the way! 10/10 Recommend! read more

Absolutely Outstanding Service - Above and Beyond Every Step of the Way I can't recommend Master Car Care in Houston highly enough. From start to finish, they have consistently gone far above and beyond what I've experienced at any other auto shop. After a collision, I brought my vehicle in and was immediately impressed by how service-oriented and attentive the entire team was. They didn't just repair my car--they guided me through the entire process, working directly with my insurance to make things smoother and less stressful. They explored every option to find the most cost-effective and sensible repair approach, never pushing unnecessary work, always putting my best interests first. What stood out even more was the hands-on involvement of General Manager Ford Rusk. Ford personally took the time to walk me through each step of the repair process, made sure I understood all my options, and always made himself available to answer questions. His leadership and genuine care set the tone for the whole operation--he treats customers like family and runs the shop with integrity and professionalism that's hard to find. At one point, they even offered me one of their own rental cars to make sure I wasn't left without transportation--a gesture I'll never forget. Throughout the repair process, I received daily updates--clear, honest communication that kept me informed and confident in their work. What truly sets them apart, though, is how they treat their customers long after the job is done. Months later, I stopped by with a couple of unrelated quick issues, and they fixed them on the spot, completely free of charge, just because they genuinely care. Whether you need collision repair or general service, Master Car Care is the shop to trust in Houston. Professional, honest, and incredibly customer-focused--they've earned a lifelong customer in me. read more

No pun intended, I'd steer clear of this spot. I dropped my vehicle off here for brake work and was given a different estimate over the phone than what I received when I requested an itemized estimate. When I tried to say anything, such as requesting more information on parts being used, etc., the individual working with me would interrupt and speak over me. Over the phone he said, "WOW, your brakes really need work." Well, yes, no kidding. I wouldn't be here otherwise. When I thanked him for his time and advised I would be taking my vehicle elsewhere, he was condescending, telling me that this was a standard market cost for this type of work. Most notable was the fact that the estimate was more than double what I ended up paying at another shop in town (which had over 500 reviews and 4.8 stars on Google). Ladies (and gentlemen), do your research and make sure you're receiving quality work from HONEST shops that value INTEGRITY. read more

The staff here is wonderful and friendly! They are efficient and trustworthy. No rip offs. The shop is clean and waiting room has snacks and coffee. I had my oil change, evap system, front stunts, alignment done and they did a great job. Complementary car wash too! Ask for Aaron! read more

Master Car Care & Collision - Auto Repair Near Me - Houston, Texas

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Great service, work was done quickly, it was nice to get a pie chart of what was needed today what can wait. Thank you guys for your help and it was nice to meet you Harrison! read more

I cannot say enough good things about Master Car Care! I brought my car in after a minor incident, and Daniel took great care of me. He provided a thorough and fair estimate, was extremely communicative throughout the entire process, and my car came back washed and detailed when I picked it up. He even threw in a headlight buff! I highly recommend and will be back for sure. read more

I was in a pinch because my front bumper had been hit a while back and was improperly fixed by a different shop. It was falling off and I contacted Master Car Care and spoke to Daniel Reyes, who had me bring it on over. They fixed it up within the time it took to go eat lunch and come back. They did a great job and Daniel was so pleasant to work with. I wish I had known about this place when I originally needed the work done. I will now be a customer for life!! read more

Great place to bring your car to for any service you need, whether you need an oil change or any body related issue, they will help you. They are 100% transparent and walk you through the entire repair process. Both times I've needed some assistance with my minor damages Matthew has been a great help. Huge shoutout to the whole team for making it possible and for caring so much for the neighborhood! I will definitely be back every time I need their services. read more

I stopped in after a small curb bump, which left the bottom part of my bumper detached. I was able to be seen right away, and Daniel Reyes was able to directly fix the issue with no costs. Very nice to visit a car shop where honesty and customer service are a priority, I will be back! read more

Have come here twice now for scratches on my VW Atlas. Matthew helped me both times and was able to provide excellent customer service and get our issues taken care of. I will definitely return any time we need work done to our car. 10/10 would recommend! read more

Todd and Ford were great. Great to work with, reasonable in price and timing, and perhaps most importantly, willing to accept and remedy any criticism. Genuine people not looking to prioritizing a quick buck but instead take care of what people need. Coming here as a one-stop shop for anything car related going forward. read more

New to town and needed some maintenance done like an oil change and tire rotation. They were super accommodating and helpful and found a few other things for me to keep an eye on! They were honest with what needed repairs and did it in the expected time period. The customer service was amazing and so thorough. I definitely recommend and I'll be back! read more

Took my Jeep to Master Car Care after seeing all of the positive reviews. Worked with Mario and Matthew to put together a game plan for the dent and scratches on my car after accidentally backing into something. I dropped my car off on Monday and was told it'd be ready by Thursday or Friday but if they could get it done sooner they would. They did not try to take advantage like some of the national paint and body brands but instead worked with me so that I didn't have to pay for any unnecessary parts or work. Juan did a fantastic job on my car and it honestly looks brand new again! I hope I don't have to come back for any collision repair soon but I can assure you I'll be sending everyone to Master Car Care for their needs! Thank you so much!!! read more

Master Car Care & Collision - After - Auto Repair Near Me - Houston, Texas

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motor mount went out on my SUV & Ryan got it fixed in1day! he saved our Thanksgiving because we needed the SUV to get where we are going! service is always awesome, people are super friendly & work is excellent! great snacks too! read more

I'll begin with no I did not call them when my girlfriends car needed a repair they had addressed 3 months earlier - as we could not locate our receipt. She lives 2 hrs away. I took it to a local dealership. Once back in town i stopped in with the bad wheel hub and all our paperwork to which they reminded me several times if i had called in, their Nationwide coverage would have covered the repair. Feeling stupid, i walked out but read once in my car.... nope, it doesn't say anything about Nationwide coverage, and again i couldnt find it to read at the time i needed to get it fixed. And due to my lack of following directions neither gentlemen offered to help any further. I was not going to raise my voice or argue with them as they were quite sure their policy. I have been in this industry long enough to know various options available under these conditions. If they had ANY interest in helping a customer out, they could have sent the bad part back and gotten a credit from whomever they buy their parts through, let alone ask for a labor claim. Did not offer as I did not follow directions. This was a repair of $1234. Initially. Sad. Future repairs or neighbor requests for reliable automotive shops will not be sent here. Edit as of 1/28 Owner researched my visits and discussed with his team, then reached out to me about my experience. Very nice man and displayed real concern for my troubles. Seems we both can learn from this situation and was just surprised he would spend such effort on me. Asked to e-mail him a copy of the repair and would handle it for me. Said this is not common, and why his team wasn't sure how to proceed. Understandable. Can't fault the owner as he does not see every customer and hear the end result, but when he does and gets as involved as he has......explains why his family has been is business over 40 years. They take care of their customers. Thanks Harrison! Will happily return when we have car problems. read more

Master Car Care & Collision - Work order/invoice - Auto Repair Near Me - Houston, Texas

These guys are so kind! I had such a bad experience with another shop, and Ted actually called them for me while I was in the room so I didn't have to be spoken to rudely anymore. Seriously, these guys are from heaven. Angels. Im a 24 year old girl who knows nothing about cars and they have only treated me with respect and explained everything I needed to know about my car. I'm so happy this place exists. Kindness and customer service goes a long way! I highly recommend this shop to anyone. read more

I came in with white paint marks on my black car from my garage and I asked if I could get a quote to fix the damage but Matthew Mateus was able to get rid of all the paint only leaving minimal scratches!!! So very kind. I will keep them in mind next time I need work done. read more

Went to this place a while back. I cannot recommend a place that will charge 750.00 to put in a new pcm in a 2008 tahoe. The pcm is right in front on the driver's side right behind the front headlight. All you have to do is reach in remove two small screws replace it . Screw the two small screws back, plug in the harness. That's it your done. You don't even have to be on a step latter. It's done from standing on the ground and reaching in. " that's it" !!. Total for that was over 1500.00. Way to much. You py for the location. Learn about your car/ truck. Then you see how hight this place is. Wow. Eye opener. My last time read more

I had the pleasure of working with Ford and John on my collision repair. They were incredibly accommodating, helped when and where they needed to, and had my repairs done as quickly as possible. I would recommend this shop to any and everyone. Best repairs and customer service I have ever received in the auto industry. read more

I am really paranoid about my car's functioning and I hate the idea of getting into an accident caused by my lack of knowledge of any existing issues it could have. My first visit to Master Car Care was about my Range Rover having a sudden radiator leak and a "Coolant level low"message that had become a common thing to see on the dashboard, despite refilling the coolant tank twice in the span of 4 days. I freaked out because running a car the way I do it, in the Houston heat, and with no coolant, were all perfect ingredients for engine overheating. I was already picturing myself buying a new engine, how pathetic is that? After calling so many other shops closer to where I live and getting a "Sorry, we are all booked until january" from all of them, Ted at Master Car Care was genuine and told me: " If you drop it off today, I can't look at it today because we close in two hours. But I will look at it first thing tomorrow morning". The following day around noon I received a text message with a link to the repair estimate and initial technician diagnosis, and hours after that I received an itemized quote. That was awesome. It showed me the price for the parts and the labor with a detailed description of each item, it gave me the option to accept or decline each item, and it took me to the final step where I could e-sign the contract so they could get to work right away. Both Ted and John kept me posted on the status of the repair, which made me feel at ease. Talk about customer service skills... When I dropped off the car it was filthy from all the rainy days, and when I picked it up a week later it was pristine because they washed it. That was another very pleasant surprise. A month after that, when the message showed up on the dashboard saying "Brake Pads Worn", I did what I do: I freaked out. I immediately called Master Car Care to ask if they did break jobs, and thank God, the answer was "yes". I rushed to their shop the second that the call finished and dropped off the car that same day. I received the same superb service as the first time, of course. John was very nice and actually very patient, answering all of the questions and concerns I had during the days they were still working on my car. Having Master Car Care & Collision work on my car gives me an immense peace of mind. I just cannot recommend them enough. I am confident that you will feel like you are good hands with them, and you will make a great choice by trusting them with your safety as a driver. read more

Always great service and quality work. I rarely take our vehicles anywhere else. Usually work is done the same day. read more

Car window got smashed and Master Car Care replaced it for me. They were able to do it in 1 day, matched the tint on my window, and it was at a good price. Matthew was very helpful and great at communicating. If you need any auto glass please consider going here! read more

I've been happy with my experience with Master Car Care, so I wanted to share it with y'all. I've taken my Prius to Master Car Care for my most recent two oil changes and general tune-ups. It's easy to schedule appointments online (you make a request and then normally the next day or two days later, they confirm your appointment by text and email). I like coming here because they're efficient, the price is good, it's convenient to walk to/from if you live in the neighborhood, and the staff are friendly. I was the lucky recipient of an overnight hit-and-run earlier this month, and the driver's side fender was bashed in. I was pretty bummed. I went in to Master Car Care a few days later and John took a look at it, gave me an estimate, and walked me through the expected timeline, process with insurance, etc. I filed my insurance claim with a copy of the estimate, and after I talked to my insurance, I called John to schedule a day to drop my car off. Once I dropped it off, they took care of everything and kept me in the loop as they worked on it. Master Car Care got my car fixed quickly and efficiently. It took a little less than a week to get my car back and it looks GREAT! My car looks brand new. They even cleaned the inside and outside of my car and buffed several years of curb rash off my wheels. I'm so glad to have worked with Master Car Care and thankful to John and the team for their great help. I'd definitely recommend Master Car Care. read more