They pick and choose which jobs to accept and never tell you if they don't want the job. Keith came…read moreout to view what we wanted to do (we wanted a whole kitchen reno with new cabinets, counters, backsplash, vent hood, etc.) He told us he would get back to us with a quote. That was about 3 weeks ago. I called to ask if he had a quote or was working on it and he said he would have to call me back and he never did. This is very poor customer service. If you don't want to accept a job just tell the client, don't lead them on. And if you were actually working on it then you could have let us know that also. 1 Star for bad customer service. Obviously we have no idea if their renovations are good or not. This review is simply for their poor customer service.

I recently. had Creative Renovations come to my home for a renovation project. From start to finish…read moretheir team was absolutely incredible. Their attention to detail was outstanding. I am highly impressed and would recommend them to anyone considering a renovation project.

We replaced almost 1800 square feet of carpet and laminate flooring with Karndean glue down vinyl…read moreplank. We also had them coordinate with a plumber to remove a jacuzzi tub that was taking up useful space. The project is gorgeous and exceeded our expectations. Michelle at the shop was easy to work with and accommodating. Cesar and his crew knocked the job out quickly. A few small imperfections in less than 0.5% of the installed planks was addressed and we couldn't be happier with the job they did. All charges and labor were at the low end of expected rates but the quality was definitely there. We highly recommend the store and would go there again.

We redid our backsplash and they did an amazing job! Very pleased with service!! Great selection…read moreas well!

Wonderful team, and friendly people to work with, really competent folks, they know what they are…read moredoing, just take their recommendation for your job/project and trust them. The work they provide is of great quality and their $$ rate is reasonable and very competitive, we are really pleased with their work. Their professionalism is clear, they completed our project 3 weeks ahead of their initial estimate, despite their fully booked work schedule!! Before you commit with someone for your floor project, contact these folks, they are highly recommended

This company does not do a good job. They originally installed my hard wood floors but the seems…read moreraised up with warmer temperatures. I had them look at them and they told me it was normal and they would go back in the winter when the heat was on. They still do not look correct. Then, they gave me an estimate for replacing my floors that were damaged by water. They only replaced half of the wood in the estimate but would only take $200 off the almost $3000 estimate. Jo, the lady that answers the phones and schedules everything, was rude and unhelpful. I asked around about the company and everyone I spoke to said Jo was mean and hard to work with. I do not recommend this company.

From the sales floor to the installation, the staff we dealt with were exceptional in their…read moreknowledge, expertise, and service. We believe this business has the quality and best value for our money and needs.

In response to the business reply: The project was completed…read more4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don't have plywood subflooring anywhere in our house. We're on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn't realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child's toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn't. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It's unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING.

The company I am working for asked me to build them a library...which needs good solid shelving…read more But we still wanted it to look good. Chad gave us the best quote, and did a great job at that price (meaning, he did not try to charge more afterwards). I am happy with how these shelves will hold up under the weight of books, the owners of the company are happy with how great the shelves look, the rest of the office is happy I can finally get all these old bookcases moved out and clean the area. Everybody wins. I look forward to getting Chad to come back and add shelving to the rest of the walls of the "library" that I had covered in books while he was here.

Installed a defective tub (and over budget at that) Said he would make it right. Never did.read more

Lee and his team turned up this morning to install our new waterproof laminate flooring and I am…read morereally impressed with not only the progress they have made in one day but also the quality of their workmanship. They were on time, were set up quickly and it was obvious they knew what they were doing as they heads down working in no time at all. Everyone on the team was extremely polite and courteous. When we get our master bedroom,bathroom and spare bedroom flooring done we we definitely be calling Williams Home Remodeling to come do it.

This is one of the easiest reviews I've ever written. Working with A Modern Touch Construction was…read moreseamless from start to finish. Every step--from the initial quote to the final walkthrough--was handled with professionalism and care. Communication with the Project Manager, Juan, was excellent. I felt completely comfortable asking questions throughout the process, and his responses were always clear and timely. It was also a huge relief to have someone coordinating all the scheduling and project details on my behalf. And then... the work itself. WOW. I selected the materials and finishes, but their craftsmanship is what truly brought everything to life. They renovated my entire floor, and there isn't a single detail I would change--every aspect exceeded my expectations. I genuinely cannot recommend A Modern Touch Construction enough. The entire experience was a 10/10, and I will absolutely be returning to them for any future projects!

Super porfessional, done on time, every bit of the job was done accordingly, from permits to…read morefinished product. Worth it!

New carpet installed today by Tom January Floors. It has been a great process. Picking a carpet…read morewas made easier by the fact that they let you keep the samples to make selections, discuss pricing up front, and are so pleasant while doing it. The installers today were careful with our furniture, polite and fun young men who showed you their work with great pride. Best of all the price was better than any discount or other store in town for a better quality product. I have a new flooring company! I'm so happy to wholeheartedly recommend them. Everything was on time, on price, and exactly as they told me it would be!

January Flooring has been around a long time, and we didn't hesitate to use them for a big kitchen…read moretile job in the house we bought in 2016. We experienced nothing but delays, poor workmanship, non-returned phone calls, miss-cut tiles, etc. What should have been a one-week project lasted 6 weeks or so. The non-stain grout we paid extra for either wasn't used or was a rip off. We had planned to have January install carpeting in several rooms, but, after all the disappointments with the tile job, we switched to one of their competitors.