Don't go there unless you're looking for driver side washed only. They are ripping people off…read moretaking money for whole car washed and right side brushes are broken. Further more, their response was to come back and go thru a broken machine again? Horrible customer service on top of terrible wash jobs by broken equipment.

Not disclosing their carwash is broken before paying when oinly the left side brushes are working…read moreis highway robbery. Then they call you a liar for pointing it out, telling me it was impossible. The brushes on the right are not operating. It washes only the left side. Good news is it'll be fixed in 2-3 days, while you have to go elsewhere to get right side clean. And customer service is atrocious at best. Amershine owners are crooks and robbing people for the next 2-3 days, at least.

Best car wash in town & quick oil changes! I recommend Car Wash West to all family and friends.read more

Car Wash West did a wonderful job! The staff was incredibly friendly, the service was fast, and my…read moretruck looks absolutely beautiful. Everything was done with care and attention to detail. I was in and out quickly, and the results exceeded my expectations. I will definitely be coming back and highly recommend them to anyone looking for great service and a great wash!

DO NOT waste your money here. I have given the place a dozen different tries, as it has sometimes…read morebeen an okay wash. Most of the time, decent, at best. Today: no soap in the wash. My shoes are soaked because the hoses leak profusely. I had forgotten that a few months ago, I had to go home and change clothes as I was drenched from knees down. I hate criticizing local businesses but this one is a dud. I would have called the owner instead of a public statement but there are no phone numbers posted anywhere. Beware!

I wasted 25 minutes and $10 and had to use Dawn soap due to no matter where you turned the dial it…read morewas stuck on rinse mode. I want my money back ASAP due to even after my time was up the spray kept spraying. I'll call 3188556916 everyday until I get my money back. They don't even deserve 1 star

I normally don't vent publicly, but as a business owner myself, I believe in resolving issues…read morequickly and fairly. Unfortunately, my recent experience with Tommy's Car Wash on Hwy 165 in Monroe left me no choice but to speak up. I've been a loyal, paying member for roughly 7-8 months, possibly close to a year. I drive a practically brand-new vehicle, and one day after going through their wash, the rear windshield wiper blade and cap came off, bending the blade holder so it no longer functioned properly. I immediately reported the damage to management and requested original replacement parts. Their first response was, "We can't do OEM parts -- we'd have to order from Amazon." I declined and was told I could handle the repair myself and bring back the receipt for reimbursement. Since Monroe doesn't have a dealership for my type of vehicle, I drove 1 hour and 45 minutes to Jackson, MS, had it repaired at the dealership, and returned with my paid receipt. I expected a straightforward process. Instead, I was told the district manager needed to "look into it." Days later, when I came back expecting reimbursement, I was met with more delays and excuses. After months of loyalty, this has been both disheartening and disappointing. I have canceled my membership and will be contacting corporate to share my frustration with how this was handled. #upsetcustomer #tommyscarwash #monroe

I have a monthly pass for "The Works"... I chose Tommy's because they have a location in Monroe & W…read moreMonroe, Louisiana (where my family lives), and a couple in the Dallas area/Ft. Worth Metroplex whete I work (1 in Euless & 2 in Denton Park hat I know of)... So no matter where I'm at, if I need my truck washed; I can make it happen... To top it all off, if you purchase the monthly plan, you can use a Tommy's car wash multiple times in 1 day (whereas, others only allow a single wash per day)... Which is horrible, especially if you're vehicle is more than just a standard dirty... I left Tommy's for 1 month & never again.., Just wish they had the bug was stations with brushes to use before going through the entrance...