I suppose if there was a lower star than one, or a half star, I'd rate this place or no star. My experience was as horrid as they come. I think what made it's worse was the no acceptance of responsibility or accountability on the guy's part. I think he's the owner. I dropped off some pants for alteration. When I came to pick up, two were fine, one was not. I dropped that for readjustment and added another new pant for alteration. Let's just say it was a disaster when I came to get the two pants. This man tried to add payments on the fly, said I said things I didn't say and charged different from what was on the receipt he gave me, citing that tax was not being added. Yes, somehow, that was not in the total amount he had prior told me I'd be paying?? I made my feelings clear, told him it was all about the principle and it's a very wrong way to conduct business especially to customers who are new like I was. I'd never go back here and wouldn't even advise my enemy to go there. read more

This is single-handedly the worst, worst, worst place to possibly consider getting your clothing tailored. The owner literally tried to steal my clothing! Check this out: I left several pants, a dress, and a few other things here a few weeks ago. The tailor measured me and we discussed the work. He told me it would take a few weeks and that I'd have to pay in cash. I smiled at the cash-only thing but it's common at mom-and-pop shops. I arrived today with the cash to pick up and pay for my alternations. This is the exact interaction, verbatim: "Well I didn't do your stuff because I didn't think you were gonna pay." "What?" "Many people leave their things and since you smiled when I said cash-only I decided you weren't gonna pick up your things so I didn't do the work." "But why did you accept my clothing if you didn't think I was gonna pay and weren't planning to do the work?" "Well because many people leave their things." "That's not what I asked. I asked why did you accept my clothes if you weren't going to do the work?" "Because you smiled so I didn't think you were gonna pay." This went on for some time. Me asking why he took my stuff, and him rationalizing using unrelated reasons. The owner is unwilling to apologize or take responsibility or be accountable. Rather than apologize, he just kept blaming me and talking about other clients. No acceptance of responsibility for attempting to steal my stuff or making a completely unwarranted assumption. This went on for some time. He then grabbed my stuff and dragged it on the floor, stepping on my dress. I said please don't step on my dress and he denied that he was doing it, even though I was watching. I kept saying, "I just saw you step on my dress." And he kept denying it. This is called gaslighting, a technique abusers use to make people around them question their reality. It doesn't work on me but I recognize the manipulative tactic. He then began to record me, which I'd love to see, because I've been calm and collected, trying to understand the rationale behind him accepting my belongings and not doing work. I decided to sit down in the shop to write a review immediately, while this interaction was still fresh. He told me to leave, despite it still being business hours, claiming that he has to take lunch. I decided to remain here to finish my review, while he continuously harassed me and kept saying things while I asked him to please leave me alone to finish writing this post. He wasn't kind, apologetic, or accountable despite it being clear that he made an unwarranted assumption or tried to steal my stuff or both. The situation is absurd but please, do not take your stuff here. I have no idea if he's a competent tailor, but I know he is at least an attempted thief and can't be trusted. read more

Professional and quick with quality results. I'm not sure what else to say other than appreciating his response to the needs of my elderly mother. read more

Did a good job hemming sleeves of blazers at the wrist. The work was done quickly and on time. I hoped they would also help a blazer with complicated buttons but they said they wouldn't because it wouldn't look good. I appreciated that they were honest rather than do it and it turned out poorly. It's cash-only. read more

Had three super random requests I needed help with, I received a blazer from StitchFix with defects, had a dress I loved but the slip kept riding up underneath it and I popped a button/ripped a dress. He found a way to make all three even better than brand new and the price was very reasonable. I believe I was dealing with the owner, a super friendly gentleman who went out of his way to help me with all my requests in a very fast timeline. I'll be coming back for all my alterations in the future! read more

Perfectly tailored the tux for my wedding and rehearsal dinner. Couldn't have been happier!! Amazing job, relatively quick, great value for the price. read more

I needed a sport coat tailored as the chest and shoulders fit, but the waist was too big. I forget the tailor's name, but he dropped what he was doing, did a quick measurement, and said he could help. I got it back 2-3 days later and it was perfect. I would definitely recommend this place. read more

This is a hidden gem in South Austin. I can get my $200 Paige jeans hemmed with an original hem (it looks exactly the same as before I got it hemmed) but without that $25+ Nordstrom price tag. It's $12.95, and the turnaround can be as fast as one day if you request it, IF the proprietor is not busy. Same for lined J. Crew wool work pants. Ask for pricing. Some things aren't practical to get tailored. Be sure to bring your clothes for the least fuss and best estimates. Douglas is his name. This man takes care of meticulously adjusting your length in the mirror after you try it on in a very spartan dressing "corner," behind the register. He'll do a great job for you. You can tell by the neat way he dresses and grooms himself. When going, be sure to watch for Hill's Cafe - Master Tailor's right across the street from Hill's in a smallish strip mall facing west, so it's a little tricky to see it sometimes. The modest glass-door entrance has a bit of a steep step in it...work those glutes! read more

I'd bought a skirt (part of a very expensive suit) and realized that the way the skirt was cut was very matronly looking. I wanted to get it tapered in on the sides to give it more of a pencil skirt shape. So I looked around at reviews on Yelp and found Master Tailors. He had the best reviews so I stopped by. It's not a fancy place but the work was incredible and it was done within a week for a fair price ($28 or $30). I was a bit worried because the skirt was lined and I didn't know how that would come out. You can't even tell. I'll be bringing my business back to Master Tailor whenever I need a nip there or a tuck here. He doesn't take credit cards. Cash or check only. Thank you! read more

I just got back from Master Tailors where I picked up several pairs of shorts whose waistline I had taken in. His alterations are undetectable and the fit was amazing. I also had capris/bermuda bottoms altered to become shorts, and I am so pleased with how they came out. He has no problem making any further adjustments to his work. Don't underestimate this unassuming place with its no frills set up. Quality work is quality work so you should care less how "fancy" the place is. I diligently research every service I employ so stop looking for a tailor, save time, and use Master Tailors. read more

Big fan of this place. I had looked for a while to find a good tailor in Austin, and I went through a few before I found this place. He knows his stuff and has been doing it for a long time. The prices are very reasonable, as is the turnaround time, and the quality is probably among the highest in Austin - I haven't found a better tailor around here. No credit cards. read more

He was attentive, made great suggestions, and was fast with turn around. I am beyond satisfied with the job he did. I'm bringing back more slacks for him to modify. Excellent service. read more

I am standing up in my best friends wedding in a week and I needed to get the dress hemmed that was custom fitted from a dress shop in Boston. I have recently moved to the Austin area and researched many reviews for alterations on Yelp and decided on Master Tailors. What a GREAT (yet ballsy) decision - especially when it comes to a bridesmaid dress! The guys name is Douglas (just one guy I think) and he does amazing work. The dress was hemmed EXACTLY where I needed it and you can't even tell I got it hemmed. The work is flawless and quick. The cost is a little pricier than some, but not outrageous and I personally think it's 150% worth it for the quality of work. CASH OR CHECK ONLY! The location is kind of hard to find and it's small. Just as Mimi L. said in her previous review, there's not much to it and it is not fancy at all. I will recommend Master Tailors to anyone who needs someone to go to. Two thumbs WAY up! read more

I took my wedding dress in a few months before my wedding and it was a super quick turn around, clean work and he measured it to fit me like a glove. I thought the price was fair and he was professional and courteous. I would definitely come back! read more

He does great work and doesn't just hand you off to some new tailor with no experience.

Charged me $28 to hem one pair of pants. When the guy asked me what length I asked if he could measure me. He rolled his eyes like this was an inconvenience. I won't be back. read more

I've been going to Master Tailors for a year now and I have zero complaints! He is always prompt and provides excellent service for fair pricing! I can always count on him to have what I need quickly and for cheap! I'll never go anywhere else read more

I believe I gave Master Tailors the most stars last time I reviewed them...perhaps on another site???? I am changing my review now.....I am livid!! I went to Master Tailors after reading their reviews. Everyone seems to LOVE the work he does. The only complaint I saw was quite a few people's garments were not ready at the proposed pick up date. I decided to go ahead and chance it. I took my jeans to be hemmed and when I went to pick them up on the date he said they'd be ready, they were not ready ...hadn't even been touched. I overlooked it because I was in no hurry. Once I finally received my finished jeans, they were PERFECT! I was very impressed with his work! They did not look hemmed or altered in any way. YAAY Now I have a fabulous tailor! (I'm short, so I get a lot of things hemmed.) Well....after three visits, I have learned not to trust him when he says they will be ready on a certain date.....I have yet to see that happen. Each time I went to pick them up, they had not been touched...still hangingin the same spot I left them a week before. My last visit was my last visit. I took 5 pair of pants in to be hemmed. My boyfriend took me shopping and bought me very expensive clothes that I would never be able to afford on my own. I took them to Master Tailor to be hemmed. Even though he is awful at pick up times, I was VERYconfident in his work and was not afraid to take him my expensive pants. He said they'd be ready on Dec 29th (1 week).....I went to pick them up Jan 4th....they had not been touched. He advised he could complete them that day and I could come back..... I'm guessing he threw them together really fast...the work was horrible two pair of pants are too short and they all look totally hemmed. Looks like the work of a low budget laundry mat tailor. I am so sad! I have ruined these gorgeous EXPENSIVE pants.I cannot replace. I will not be returning to Master Tailor. If any of you have a good tailor, please do share as I am always needing pants hemmed. read more

Checked this out after reading Diana's review and she's spot on. I had to get a suit tailored quickly, and brought three tattered pairs of jeans (long and never hemmed). This guy is the real deal and old school tailor. Don't let the divey location fool you. Great service, nice price and quick service. read more

Douglas is Great! Yes it may take longer to get your stuff done than he originally stated but I have found his work to be very high quality! He's done work for me taking in the seat in jeans, hemming slacks, even re-cutting some of my suits and sport coats. I highly recommend his work! read more

Douglas is the "master tailor" and he is definitely a skilled tailor. He recently tailored a summer dress for me and it looks great! His prices are very reasonable, your clothes are always ready on time and he is incredibly polite. The shop is a modest little hole in the wall, but don't let that dissuade you. I like to support this small business and recommend Douglas! read more

I'm very sorry to say this, but I cannot in good conscience recommend this establishment. Probably the worst tailor in the city. I gave him three shots and each time he was late on the promised date of delivery and the work looked about as good as I could have done myself. Not the original hem and just shoddy work altogether. I'm not sure how he is still in business. read more

I am so glad I finally found an alterations place that is quick an affordable! All other places I stopped at said it would take 2 weeks to have my jeans hemmed. This shop did it in 2-3 days and charged less than the others. The guy was really nice and efficient. I will definitely be back with more jeans! Cash or check only! read more

When I first moved here from California I called around to have a few pair of pants hemmed but the prices were about triple what I would have paid back home. I know, I know most things are cheaper here but I just didn't feel like an alternation should cost the same as the ugly work pant itself so I just used hem tape. A few weeks ago I found a cute dress in a resale shop that had huge arm holes but for $7 I couldn't pass it up. I also had another dress at home that I knew I'd wear more if it were altered from long sleeve to tank. Lastly, I had a jacket with a ripped seam and since it was lined, it wasn't something I could easily hand sew. So my quest for a new tailor began and lucky for me I found Master Tailors super close to wear I live. He was friendly, efficient, well priced and I'm happy with the result. I will definitely return! Check or cash only though so be prepared. read more

Doug gets it done, no hassles and reasonable prices.

I had an incredible experience at Master Tailor. Appearances are deceiving here. I brought in a bridesmaid dress that had a lot of gathers of fabric on the bodice. The bottom gather stuck out almost like a "shelf" on the dress. I brought it in to Douglas & he did a thorough fitting. When I came to pick it up it didn't look quite right bc the fabric was so heavy. He said he would fix it, & for me to come back later. When I came back he had fixed it perfectly & insisted I not pay him. He is a perfectionist who delivers high quality work& exceptional customer service. Take all of your things to him!!! :) read more

I went in needing my dress hemmed. He got it done on time and did a nice job, although I would have appreciated a phone call when it was done. The only reason I'm docking a star is because I feel I got overcharged. $92 for a simple hemming is steep based on what I'm accustomed to (and from what I'm seeing others are posting), especially considering the dress didn't even cost that much. This was an emergency, so I just went with whoever was available, but next time I'd use someone a little more reasonably priced. read more

I don't normally write reviews on here but I felt compelled to share how much I appreciate Master Tailor. The owner is very kind- seems like a genuine hardworking guy. I've brought many pairs of pants to him and he always does a great job for a good price and gets it done quickly. He always matches thread color perfectly and I know that I can trust him to do a great job. Would highly recommend! read more

EMERGENCY TAILORING JOB - was turned down by 4 local shops (even after offering to pay more to expedite the job) - Master Tailors (Douglas I guess) took my job on willingly and completed 2 sports coats within 36 hours just as requested. Very prompt work and I am very Pleased and Will be Referring. read more

Douglas does great work. Most recently he hemmed a pair of jeans for me and took in the waist. I haven't had a problem with him having stuff ready on time like other reviewers, but I've never needed anything completed urgently. He is definitely my go-to tailor now. He accepts cash or check. read more

I've taken several formal dresses here. Always quick and exactly what i need.

Absolutely phenomenal. One of my best-kept-not-meant-to-be-kept-secrets. I've used Douglas for more than 10 years. I'd trust him with any article of clothing. He's great at what he does. Truly. read more

If looks can be deceiving then the Master Tailor must be a master magician. I originally found Master Tailors on Yelp and have been extremely pleased with his work every time. It's a small place in the same parking lot as a gas station but I can appreciate its charm. Plus I always try to support small local businesses being a busines owner myself. Over the last few months my husband and I have taken in multiple pairs of jeans, slacks, and most recently a designer bridesmaid dress that was a little long and tight through the belly... he did a PHENOMENAL job on the dress which also had a manufacturing defect on the zipper. The clothes have always been ready on time and I've felt very comfortable with the tailor (as a woman this can sometimes be tricky). The prices are reasonable and I don't plan on using another tailor anytime soon. Thank you Mastor Tailor!! read more

I had been looking for an alterations place that would sew a zipper in place of several eye hooks. I was told it would take a week and it only took 2-3 days. Very impressed with their service! Thank you so much!! read more

Poorly run business. Have strict policies on picking up clothes. Took longer than any other tailor I've used in my lifetime. Also did not tailor my dress appropriately where I requested that would not show my bra and boobs in the front. Will need another tailor to fix dress. All around, will not go back. read more

They do not take credit cards and are very defensive about it. Also, you will need to specify if you want a finished edge, or it will be left raw. The charge was 12$ to shorten straps on a bathing suit (which I would've done myself but my machine is broken and I'm intimidated by the stretchy fabric.) When I went to pick up my bathing suit I overheard him tell another customer that they only take cash and checks. I was surprised since l was not told this when I dropped off my bathing suit. I was pretty annoyed because I'm going out of town and was expecting to bring my suit with me. There was no signage anywhere stating that they do not take credit cards and the other customer seemed quite surprised as well. We both told him that he needs a sign. So I went home and came back the next day with my checkbook. When I commented on the rough edge of the work, he got angry told me to leave his shop, not pay him and not to come back. Not very professional in attitude or work, which is a bummer because they are near my house. read more

I had a pair of jeans taken in at the waist, and I must say that the craftmanship was excellent. I've seen much stronger customer service, but apparently, the master tailor had to spend some unexpected time in the hospital, so I'll cut him some slack. I went a few times to pick up my stuff and the place was just locked up. It would have been nice for his helper to put up a sign letting us know what was going on or something. Oh well. Because the workmanship was so good, I'll give him another shot the next time I need something tailored. read more

I've been going to the "Master" for years. It all started about 10 years ago, when he altered my bridesmaid dress, beautifully. Now, my husband and I continue to go back and get our pants hemmed, since we're both short. He even fixed my husband's nice peacoat, which a different alteration business had made such a sloppy job. We had moved and were much closer to the other, but decided Master was well worth the drive! Only once did I have to get my tricky pair of pants adjusted a second time from Master, and he did it without an extra charge. He's super nice and skilled, and his business is a well run operation. I'll remain a customer until the universe decides to split us up! :) read more

Took a sports coat here. They did a fantastic job altering it at a fraction of the price that Ace quoted me. They have most definitely gained a customer!!! Thank you! read more

Great tailor! I've had three suits done so far and a handful of dress shirts and all of them fit amazingly. Quick turnaround as well and a fair price. Definitely recommend. read more