I had an exceptional experience with Mid-Island Collision Centers in Lynbrook. From start to finish, the service was outstanding and truly exceeded my expectations. After getting into a car accident that unfortunately wasn't my fault, I contacted my dealership and had my car brought to Mid-Island Collision the very same day. From the moment it arrived, Chelsea was incredible to work with. She acted immediately to get everything moving and made sure the process was handled quickly and efficiently. While others involved in the process were slow and delayed, Mid-Island Collision was the complete opposite. They stayed on top of everything and kept me informed every step of the way. I received constant updates through text messages and emails about the status of my car, which made the entire experience stress-free. The staff there is absolutely amazing and truly goes above and beyond for their customers. When I picked up my vehicle, not only was the repair done flawlessly, but they also took the extra time to detail the car beautifully. It honestly looked better than when I dropped it off. If you're looking for quality work, exceptional service, and a team that genuinely cares, I highly recommend Mid-Island Collision Centers in Lynbrook. They delivered a top-tier experience from beginning to end. Five stars all the way. read more

My daughter's car was almost totaled due to a tree falling on it. They did a great job and when we picked it up it looked brand new. It took a while due to getting parts but they communicated to us the entire time. I highly recommend this company! read more

After my recent experience with Mid Island Collision, I wouldn't consider going anywhere else. Unlike other places, they used original Audi parts on my car. 10/10 service! read more

Brian and team had to order a wheel molding in advance to do the cosmetic repair on my car. Their communication was very prompt and professional on timing and duration to have the car. It was returned to me when originally committed, on time. I had daily texts based on the status of the car letting me know where it is in the process (such as QA and detailing). Brian is a man of his word, who honored his price even though the estimate once detailed came out slightly higher. I have been a customer of mid-island for many years and attribute that to the quality of workmanship, attentive customer service and overall trust I have with Brian and team. read more

On Feb 7, my wife was involved in a car accident where she was rear ended while stopped at a red light. Luckily nobody was harmed, but our vehicle incurred minor damages to the back bumper that required repair. We chose to have the car repaired at Mid Island Collision, whom I believe to have participated in insurance fraud and is refusing to release my vehicle. The first red flag came when the supervisor at the body shop (Jasmin Khan) was very aggressively trying to get us to sign a document that would allow them to process a no fault payment through our insurance company, Geico, because they stated they paid out much better, had an "outstanding relationship" with the Geico assessor and would receive payment much faster than the insurance of the vehicle who hit our car, Liberty Mutual. We declined to do so and the claim was processed through Libety Mutual. The next red flag came when we received an invoice from Mid Island Collision in the amount of $33,194.04. We found it unfathomable for it to cost $33k to replace a bumper, nearly the entire MSRP of the brand new car which we purchased 9 months prior The car has now been in the shop for 2 months and is fixed, however, the body shop will not release the car to us despite already cashing a check for $33k. They claim there was additional work and parts that were required, totaling ~$2,500, which they have not received payment from Liberty Mutual yet. I have an email confirmation from Liberty Mutual, with the body shop cc'ed, stating that the additional $2,500 check has been approved and is being processed, and the body shop can go ahead and release our car. Yet they refuse to do so. It has now been over 2 months and $35,000 later for a minor bumper damage, yet the body shop will not release my car to me. I believe the body shop to be committing insurance fraud and urge you to AVOID AT ALL COSTS. read more

Our Mercedes-Benz E63 AMG was crunched. Brian and Bunnie and their fabulous staff did a terrific job to repair it. Communication was excellent: they notified us via text as the car progressed through the phases of repair, and they were always available on the phone if we had any questions. Workmanship was excellent: bodywork and paint were meticulous, cannot be distinguished from brand-new. We are VERY pleased with Mid-Island Collision, and we intend to bring all future such work to them. read more

Mid Island Collision - Mercedes-Benz E63 AMG: *before* repair - Auto Repair Near Me - Rockville Centre, New York

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In my opinion, the quality of work should have been much better. My car presents evidence evidence of substandard body work, finish work, and substandard quality control. Lots and lots of money passed within this repair. Management neglected to respect my request for a meeting during week six of repair. After another week of corrections, I was abandoned. I would not return after this bad experience. read more

Description of Complaint: July 15th I dropped off my vehicle that experienced a hit and run. The parts was delayed up until August 24 and Mid C began working on the vehicle. I did not get a hold of Jasmine Khan (customer service rep) who handles my claim and Mid Collision , she totally acted as if she can get my car bill to the max without going over any details and never managed to send me the details of my car estimate and repairs until I asked . I received a message 9:39 am stating my car is being details and polish and at mid collision. I go to mid Collision and Larry states my vehicle is not there it's at Mercedes' service center. I go to Mercedes and Anthony confirms my vehicle was sent to mid collision, he called Jasmine Khan cell phone in which she stated yes we have the vehicle. I don't know why Jasmine is being so cunning and not straight forward. She knows I was not able to get a job due to me needing my vehicle . Jasmine also knows how to downplay leaving the office from the back door when I go to the office because she is not comfortable assisting a women of color. I never knew I would experience this amount of unethical behavior in my life. The HR manager , Bunny is also in favor of these routines as she told me she will give me a call from last month and I still have not heard from her . This has impacted me in several ways as I advocate for diversity for a living and I wish this will never be acceptable in NYC again. read more

Mid Island Collision - Auto Repair Near Me - Rockville Centre, New York

A friend referred me to Mid Island after my vehicle was recently rear ended. I was afraid Covid would get in the way of me being able to get my vehicle repaired; however, thanks to Nikki, I was able to quickly get into a rental and have my car repaired within a week. read more

There's no need to ever try another body shop again. To be frank, they are more than a body shop. The location itself is gorgeous and well maintained. When you walk into the main area, there beautiful luxury cars on display as well as comfortable seating. Near the front desk is a complimentary tea/coffee station as well as soft drinks. The woman at the front desk is always super friendly and accommodating. Brian the general manager, is super professional and always works hard to take care of me and my car. Bob, Bunnie, Jasmine and Maryanne of the staff are just a few of the superstars. Any time I have car trouble, I never worry because I know Mid Island will take good care of me. Bobby, the owner, along with Brian are great at running a luxury body shop! They take lots of different cars, and their speciality is luxury. I will always bring my car here! read more

This business is unprofessional and has no communication network of any sort. As a customer you won't find your rights of knowing the price or what is happening to your car unless you confront them about it. The representatives (not naming them) are very entitled and believes if you ask them something you are being aggressive and victimizes herself. I tried to get some answers about how I can get my car out of the place but they drag the days out for me to pay for storage. I never got to see anyone or talk to their so called boss (adjuster) because they always tell me they are sick or out of office. I don't know how their training or certification works but the whole business model and customer service they have is flawed and definitely don't recommend it to friends, family or fellow customers. read more

I was overwhelmed with the level of service and detail of this business. Emil sent me daily updates of the progress of the work my car was returned to me all sorts of repairs were made above and beyond the original damage. My car was was fitted with new body parts perfectly assembled leaving my 2020 looking brand new with 50,000 miles on it, they even helped me to cover my deductible an absolute pleasure working with Emil. I have had a couple of jobs done by this shop in the pass and they never disappoint and do great work read more

I am extremely satisfied with Mid Island collusion,! Brian and Greg, Lisa and Amanda put my mind at ease after I had a fender bender/car accident, I was devastated to say the least!! no one enjoys going through this, they put my mind at ease, the workmanship is impeccable that professionalism is appreciated and they made everything go smoothly, I recommend them to all my family and friends I know these people for years, they are just good solid hard-working honest wonderful people !! thank you Mid Island for making a horrible situation have a very pleasant ending !!! my car looks like show room new thanks to Mid Island stacy falk read more

Just picked up my MB E- class after the driver's door was hit by a careless driver. It looks amazing...better than new! This repair was done at the Carle Place location. Brian, Greg and their team were professional and friendly. I was notified via text as my car passed through the stages of repair! This is the 2nd time I used Mid Island. The first was at the Rockville Centre location. My severely damaged Lexus was restored perfectly! I've recommended Mid Island Collision to many friends over the years. All have been well satisfied!! Thanks very much! Maryellen McNamara read more

This is our "go to" shop when our car needs accident repair. It is the only shop we deal with. Recently we brought our car in for repair. This time we spoke to Brian, we have also spoken to Rob in the past. Brian is very professional and prompt. He gave us a day and time to pick up our car. When that day came, the car was ready as promised! They also waxed, washed and cleaned the interior!! Hopefully, we won't have anymore car accidents but if we do we know where to take it for repair. K. Booker read more

If I could pick negative stars, I would. Take your car ANYWHERE else. They are SLOW and will not respond to emails, voicemails or texts. Had my truck for MONTHS. Claim to have "supply line" issues yet they didn't order the necessary parts for 4 weeks after having the vehicle. Now the parts have all been delivered and I am still waiting. WEEKS. If you care about your car - please go anywhere but here. read more

SCAM! UNPROFESSIONAL! STAY AWAY! Would give negative stars if I could. The experience from day 1 until that final day was nothing short of horrible. We took our car in for a deep scratch on the front hood of car. Keep in mind this is a 2020 model. I wouldn't be surprised if they took a hammer to the car because they tried to charge insurance $20,000 (I have the paperwork to prove this, which also included a claim to begin changing our doors for new ones...how is that related to a scratch on the hood?). Upon our arrival on day 1 - Bobby (who was dressed in basketball shorts and a hoodie) felt the need to tell us that he is the "top dog here". Pretty standard for people who feel the need to overcompensate and let you know that they are more important than they really are. It is obvious that his staff barely tolerates him, but they must hate working for him given his attitude, unprofessionalism, and constant profane yelling/berating of them in front of customers. As they say - "the loudest one in the room is the weakest one in the room". Bobby is sloppy, unprofessional, uneducated, and is the epitome of trash. He offered to cover our July lease payment due to the amount of time our car would be in the shop and yet he still till this day has yet to deliver on that. We would get weekly calls from the insurance company threatening to shut off our rental because of the lack of communication and getting answers from Mid-Island, particularly Jasmine Khan. This would be constant follow up on our end and try to connect the dots/relay info we would get. This alone took a ton of time out of our busy schedules to do something that should have been handled by Mid-Island. When our car was finally "ready to be picked up" it was NOT even done. There was a missing emblem (which goes to show that they did some above and beyond damage to the car themselves). All-in-all, I would stay FARRRRR away from this scam of a shop. There is no doubt that they commit insurance fraud as well. read more

One of the most horrible places I have ever taken my car to be fixed. They took a month to fix what was probably small damage. They charged the other person's insurance almost 12,000$ for what was probably 1,000$ in damage. They almost never get back to you and you have to call a million times to get through to anybody. Their works is shtty at best. Audi certified my arse. Never ever ever ever going back again. Even if they were the last collision place on earth. read more

Mid Island Collision - Way too much work needed for what was a scratch at most .... - Auto Repair Near Me - Rockville Centre, New York

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Thank you Laura H., and the Skilled Team at Mid Island for making the process of having my car repaired as soon and as easy as possible. Your service is outstanding and the teams skilled dedication to their craftmanship speaks volumes in the final product. Got my car back better than new like the day it left the dealership. Impeccable detailing. read more

Mid Island Collision - Auto Repair Near Me - Rockville Centre, New York

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These people have had my truck since May 11th. No updates. Will I ever get it back? Perhaps a public review will get someone to contact me so that I can get my truck back? Should I sue you? read more

The only place I bring my cars! They did an excellent job on my Audi as well as my father's Mercedes. The cars look as if they just rolled off the factory floor. The staff is very courteous as well, always keeping you up to date on the progress of your car. Highly recommended! read more

This body shop is very friendly n down to earth staff! Nikki is so chill and makes u feel relaxed n NOT like overbearing or annoying. Shes simply jus real, Brian the manager is very nice and open to help! Pat he's nice but comes off a little fake at times...but whatever Customer Service right lol... Neways..They are a high quality body shop experienced in making high end cars look like new again. They use only top quality and wen I say they make yr car look as thou u jus Re-bought it off the lot! thts the feeling i get! they detail the car inside n out after the repair n they guarantee u a 2nd free detail anytime!! The only con i would say is the delay in getting yr car back. This is my second experience with them and they've taken about 3 weeks both times. That wait time is killer. But they cover any addtl charges yr insurance company doesn't pay and ensure you great customer service! Mid Islamd Collission even give u a snack n a drink in their lobby. Im far frm upper class but when i come to their spot i feel like Im a celeb that is using their services! read more

This place 100% commits insurance fraud. I have no idea how they are still in business. Car got rear ended and they charged the other person's insurance $18k. Right after my accident I went to this shop and spoke with Brian who estimated the repair amount would be $3-4k. Suddenly, when my car is in the shop it's a $18k job. Definitely pay off adjusters in order to commit their insurance fraud. They had my car for nearly a month just to fix a bumper. Picked up my car and a few days later noticed my muffler was completely loose. Took it back to the shop so they can fix it. Completely wasting my time and energy instead of certifying work is done properly. How is it possible that a place that works directly with Mercedes Benz does not certify that work is done properly and they let a customer leave with a loose muffler. Do not go here, they are very dishonest and get very nervous when you start asking them questions. They are also extremely stupid because NOT ONE PERSON in this establishment wears a mask during a global pandemic, so disgusting and dishonorable. Office people work in a room with no windows and nobody is social distanced or wearing a mask. Overall, Brian the manager and his boss are dishonest people and proved they have zero functioning brain cells by putting their entire staff at risk of contracting and spreading a deadly virus. They are also putting Americans at risk with this disgusting and selfish behavior of not following the most basic and simplistic rule of wearing a damn mask during a pandemic. Act very patriotic yet they have no regard for the Americans dying every single day of this virus. I feel bad our health care workers who end up having to care for these people when they end up getting sick because of their own selfish behavior. One idiot in the office replied to me "we would know if we are sick" when I asked why no one is wearing a mask. What an imbecile! It's ironic the most dishonest people also happen to be the most idiotic! This whole establishment is a FRAUD. read more

What can I say.... Mid Island NEVER disappoints. My family has been using Mid Island for YEARS and we highly recommend to anyone who wants quality bodywork. Very professional, clean and neat results. So much attention to details and customer service was top notch!. You can tell that they take genuine pride in the work because my car looked BRAND NEW when I picked it up!! What more can you ask for?! Love them and HIGHLY recommend! read more

Mid Island Collision is the ONLY body shop I TRUST with my MB. Their work is impeccable. They take great pride in what they do. The staff are always courteous and professional. When I send an email, I get a response in a reasonable amount of time with my questions/concerns addressed. My car was there 37 days this time, but I knew it was getting the best of care/work. They even go beyond what the car is there for and will fix up little dings on the car, on their own. I won't take my car anywhere but Mid Island Collision - - - Bob, Brian, Nicole, Nikki......everyone is GREAT. I highly recommend Mid Island Collision without hesitation. They are the B E S T!!!!! My car looks brand new -- - Keep up the great work, Mid Island!!!! read more

Mid Island Collision was extremely help after I totaled out my 2012 Infiniti FX35 and then they assisted me in getting a fantastic price on a lease of a 2015 Infiniti QX70S. Thanks Bobby and Brian for everything. read more

A REPEAT CUSTOMER IS THE BEST ADVERTISEMENT A BUSINESS COULD HAVE! - WHEN ONLY THE BEST WILL DO! We have been doing business with Mid Island Collision for years now. MIC has worked on my car, and my wife's car. many times in the past. My wife is more fussy than my mother in law! My wife gives Mid Island Collision a 10 star RATING! The wife again, being unhappy with the pings and dings around the car bumpers and the lower body of her car, THOUGHT IT TIME AGAIN to get her baby fixed up before the cold nasty winter sets in. I spoke to my man Brian, and yours too at MIC, . We showed him the scraps, scratches, pings, n dings. My wife said Brian, make my baby new again, and as always Brian replied not a problem! MIC is always busy, because they do great work and are CERTIFIED by most car brands like Porsche, BMW, Mercedes Benz, Volvo, etc. but in one week, short a day, my wife's car was finished! Looking and smelling BRAND NEW! We ALL KNOW, a happy wife, MEANS is a happy life for me! To Brian and ALL the staff at Mid Island Collision, Thank you ever so much again for doing such a fine job! Yes! We would recommend Mid Island Collision in RVC, NY to family & friends! So If you need any type of auto body work, painting, contact Mid Island Collision! read more

Horrible experience with Mid Island Collison - Glen Cove. My car was sitting with them for more than two weeks while they didn't even start any work on it. As per the estimate received from Brian (who is a complete arrogant person and the manager) it said the car would be finished in two business days after you drop it at the shop. The only job was to replace a bumper and a headlight for which they took two freakin weeks to finish. On top of that, they are very poor when it comes to communicating with the client. Greg has no clue about what he is doing and never informed me that they had the wrong part at the first place all this while where I was paying for a rental on a daily basis. I ultimately received my car but the amount of time, patience, money and calls that were wasted dealing with them was totally not worth it. They are just a money minting business where they will first ensure that you car will be returned to you on time but once you're out of that place you really have no idea when you'd get your car back. I really had a bad taste with them and would suggest anybody to find someone who can value your time and at the least be courteous with you. Very disappointed with the entire experience! read more

RUN AWAY from these creeps! They were paid 75% of the value of my car for a minor dent in my bumper and they held my car hostage unless I signed a piece of paper saying I'd agree they deserve to be paid an additional $10k for their work and furthermore that id agree to go to court to testify if necessary. There is ZERO service and ZERO ethics. My car hasn't run right since I picked it up. They took months and rarely updated me. They made car rental arrangements across the street and said it was included in the repair but hit me with a $770 bill after keeping my car for months. They acted like bullies and had me sick to my stomach. Steer clear of these people. read more

Mid Island Collision - Minor damage. Paid 75% of the car value& held my keys unless I signed that they deserve $24k & I'd testify - Auto Repair Near Me - Rockville Centre, New York

Mid Island Collision is the best of the best! Superior service, Excellent Customer Service. They are all about the customer and making sure you are taken care of no matter what! From the moment you call them to have your vehicle towed, to them calling to speak with the insurance company, the adjuster and everything else along the way. They even helped me out getting into a rental car and helped get me into another lease!! They make the process that much less stressful. Brian, Bobby, Kevin, Ian and Bunnie and the entire Mid Island staff are just AMAZING! I wouldn't and WILL NOT go anywhere else. Thank you for all you do!! If you ever have any doubt where to go to get your car repaired, Mid Island Collision is THE place to go!!! THANK YOU guys SO SO MUCH Deborah, Long Island, N.Y. read more

I see that a lot of people had an issue with time, and let me start off and say yes it did take my car a little while to get repaired but I have to say it is not because of lazy workers. There were a lot of cars at the location when I went and there is only so much you can do as far as accommodations so I get it. If they were only a few cars then i get it. When we go to popular restaurants on a busy Friday night, we expect and deal with the long wait. I think it is the same thing here. With that out of the way, the people were amazing from the front area representative who offered me a drink and a smile even though i walked in right before closing, all the way to the back office. No one was upset that i was there that late and they were always accommodating. They handled my insurance claim for me, paperwork was easy and painless. To show the extent of service, I actually had to turn around when I got my car because my tire pressure was low and I didn't realize they were closed. I pulled into the front area parking of the shop in order to make a u-turn and trek it home and one of the mechanics who recognized my vehicle came from across the street (he was headed to his car to head home) and got my attention to figure our what was wrong. When he knew I needed air in my tire he walked me all the way down the street to get a mechanic to put air in and then he casually went home as he wished me well. When I went back another day to have the tire checked out, one of the mechanics, AFTER his shift because I can only get there close to closing took my car in with a huge smile on his face and found an insanely small leak and patched it up free of charge. And again with this experience I spoke with everyone at the office and no one made me feel unwelcome by being there late. I get it, we want things as fast as possible but good work takes time people. MY car looked great, smelled great, I got constant smiles and even though I hope I don't have to go back (because t would mean something happened to my car) if I do, I would not hesitate going back. Customer service is everything to me and nothing short of amazing at Mid Island! I hope they never lose that. read more

The people involved here are all fraud. I will be suing them for costing me over thousands of dollars because of their deceptive practice poor workmanship. Avoid these scam artists from Nikki the secretary, Brian, Patrick to name a few. I should have walked out when these people were cursing and arguing, threatening to sue, or quit work right in front of me. I will be seeing them in court and notify Mercedes Benz to disqualify them as certified MB body shop. read more

I am always extremely pleased with the quality of work at Mid Island Collison. Over the years, I have taken a few cars in for repairs and body work. The quality of work is outstanding!! The entire staff is extremely helpful and communicates with you throughout entire process. I would highly recommend them for any body work especially on luxury vehicles. read more

I should have read the reviews before i let these people work on my car. DO NOT GO HERE FOR ANY REASON! They lied to me for a month and committed INSURANCE FRAUD. I will be reporting them. I called the Audi dealer who referred them and gave them a piece of my mind. 26k for my bumper. They are nothing but thieves and should be shut down!! read more

Got my car back and it's like new. Thank you so much, Brian!!! Keep me posted with updates and very professional, kind and efficient person! Outstanding customer service. Thank you!!! Also, Patrick at the front desk was very professional, polite and kind as well. Last time when I dropped off the car, there was a customer that was saying so nasty things to him just because he couldn't wait to be called and there were people ahead of him. Instead of arguing with him, Patrick kept quiet and was very professional about it. My sister and I were like "wow, we give Patrick tons of credit for keeping quiet. It takes more will power to do that!" We don't get why customer are so rude and nasty! So sorry that we had to be there to witness it but you were so calm and collected! read more

I have to say this place is trust worthy. Amazing work done to my Audi. This place was recommended by the dealer and their work was been told to me as amazing. Had a front bumper damage as someone took off my bumper while I was parked. Took it to Nicole and she was amazing. She treated be nice and was very welcoming. They even took care of some scratches I had in the back bumper. Got back the car and I must say..... My baby is back. I am very particular with my car and the work was to my specifications. Please see if I can post pictures of the white Audi A6. If you have any damage on your lovely car you care about, please take it here to this certified collision spot. Ask for Nicole. read more

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I am so happy and satisfied with the work that Mid Island did on my car. My car looks like it was never in an accident. I had a employee by the name Bunnie working on my case and she took care of the entire insurance process for me. Even after they received payment for the repair, Bunnie didn't leave me hanging. When I told her I was stressed because the insurance company wanted me to pay the car rental fees and then submit the receipt for reimbursement review, she took actions on my behave and she got the insurance company to pay for my rental fee upfront. I really, really appreciate the services Bunnie gave me ! She kept me informed at all times, she so professional and caring. Everything the owner and she said was delivered as promised. My car looks new and without after market parts. read more

I will start off by saying My car had three different claims. The biggest head ache is dealing with a insurance company let alone three!. My service advisors were Nikki and Brian, I can't tell you how blessed I am to of have them dealing with my car. Not only very professional and know this business more then anyone could imagine, they also took away all stress and worries of dealing with insurances ... I hands down will recommend this shop ONLY to handle any needs for your vehicle. It's not every day you come across a company that is built and ran like mid island collision .. They have set a new bar of excellent customer service in my book... And btw my car looks like I just bought it yesterday- Thank you Nikki and Brian ! You guys are amazing! read more

Mid Island Collision - The final product from the skilled team at mid island collision - Auto Repair Near Me - Rockville Centre, New York

Took my Lexus here after skidding off the road with a ton of damage. They came highly recommended from several layers of friends so it was hard to take my car elsewhere. Customer service was amazing, they had my car the next day and arranged for my rental car. Staff went above and beyond.. my car came back looking brand new.. not one single complaint. They set a realistic timeframe from the onset so I knew what to expect and gave me frequent updates. Thank you to Brian and staff for taking such good care of me and my Lexus. read more

I recently had my car fixed at mid-island collision.The work is amazing. my car looks brand new! I had 3 dents and it looks as if nothing happened. Yes it takes time to get your car back, but it's definitely worth the wait, its your car why would you want the job to be rushed? Nikki is amazing, she kept me posted about everything! I highly recommend this place. read more