I had a great experience with Mastriano Motors! Connor and his team were fantastic from start to finish. I ran into some unexpected red tape with my Massachusetts registration and insurance, and they were incredibly patient, helpful, and professional throughout the entire process. They took the time to answer my questions and made sure everything was handled correctly. It's clear they genuinely care about their customers. If you're looking for an honest dealership with excellent customer service, I highly recommend Mastriano Motors. Thanks again, Connor and the team! -Dr. Matt Foley, Foley Vision Center & Eye Candy Iris, Amesbury, MA. read more

DON'T EVEN BOTHER TO MAKE THE DRIVE!! I didn't listen to the reviews and drove 2 hours on good faith that the truck I was looking at would be perfect like they said. When I got there they were swapping off different parts from the same make and model but different year truck. The check engine light was on and all they did was clear it. They couldn't get their story straight on what the check engine light was for. They said it was on for the mirror which makes so sense at all. It was missing the windshield washer cap under the hood. They sprayed an oil undercoat to cover all the rust and rot. The truck bed had several rot holes straight through it. The brake light was on but the parking brake was not engaged. They were rudely trying to haggle after I already said I was going to pass, and even offered to switch parts back and forth between the two trucks. The salesman Connor said the check engine light was on but he didn't know what for then when we looked at the truck it was cleared and he said "Oh! They must've fixed the problem." And then after someone else came out he magically knew what it was for. When I took the truck for a test drive in had an exhaust manifold tick as well. I'm upset I even wasted my time with this dealership. read more

These guys sell modded trucks that have been used and abused by the rich kids who sold them. I bought a 6.7 from Mastriano in June, and since then Ive had: - Electrical problems - 4x4 issues - Power steering leak And now the thing is leaking oil at such an alarming rate I can't drive it to the dealer, i have to have it towed. I've put about $5000 in repairs into this truck in less than two months, plus whatever this leak is going to cost me. If you want a flashy truck with some interesting (or in my case, questionable) mods and don't mind paying money (or your parents money) to fix the problems they ignored, go with Mastriano. If you need a dependable truck that's ready to work, save yourself a lot of money and hassle and shop elsewhere. read more

6 days ago bot a 2012 equus sonetime back, car showed and drove perfect. As time went on I was proud of this car, washed it all the time.. after a some time the paint was getting dull. Now the car shows where it had a pretty good size accident.. When I called, and sent a letter from my lawyer..So I drove to the dealership, joe Mastriano looked at it, opened the door scanned the vin # and showed me, look clean carfax..Then said the car was hit by a shopping cart.. I'd sure like to see the size of the shopping cart, cause it was the whole rear quarter.. I was going to sue them but let it go. But now I'm having trouble selling cause people think I'm covering up the accident.. This was the second vehicle I bot from them.. I really liked them. But they did me so wrong.. It's been a long time and I didn't want to really bad mouth them... I just wanted them to do the right thing buy the car back and forget about it.. BUT THE NIGHTMARE KEEPS GOING. TROUBLE SELLING THE UNREPORTED ACCIDENT. Clean carfax.. mastrianomotors, Salem NH Thanks for not helping a loyal customer. Joe ,Rich I really liked you guys. Had 5 estimates done , 5,000 to 9500 to repair and repaint.. They finally admitted to repairing the car and saying it was just a painted fender. So I asked who repaired it, there reply was, no longer in business.. The places where the estimates were done said the car had a pretty good impact.. The grandfather of Joe Mastriano who was the original owner said the car said the car never had a mark on it. So knowing that, the car had to have had the accident after getting to the dealership to be sold. So they what happened to the car because it was a one owner, ( Owned by the grandfather of the dealership. I could go on about this all day but.. read more

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just purchased a 2016 RAM from Tommy. Truck had a few issues that I noticed and they fixed them no questions. I got the truck home and found the oil pan was rotten, called Tommy and they got it right in and fixed it for me no charge. The mechanic stayed late to make sure I got the truck back ASAP. great experience I highly recommend this dealer. read more

I drove 2 hours to purchase a 2019 Cheverolet Silverado 2500HD LTZ Duramax with 67K miles. I delt with Connor as he is a fantastic salesman answered all my questions and if he couldn't he got the mechanic. Joe Mastriano came and introduced himself, very nice guy, unlike others at other dealerships who cant be bothered to come out of their offices. I was not pressured or followed or nagged about purchasing as i have been at other places. I use to be a salesman so i had a feeling of what i was going to deal with but i was wrong, this place is top notch Vehicle was priced right, truck was immaculate and needed nothing. Would definitely do business here again read more

We recently went to Mastriano Motors as we saw as used truck in their lot and were very interested. The sales guy was nice enough and let us take it for a test drive, let us put it up on a lift to do our own inspection, so they really were flexible and accommodating. We put a deposit down but after careful thought, we decided not to proceed, as we thought the price was to much. I would return again, if needed. read more

Mastriano Motors, Great looking new truck and car dealer located on Rt 28. They just built a brand new building with great looking showroom and repair bays as well.. Looks like they specialize mostly in truck sales with a great selection on their lot!!! read more

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If I could leave 0 stars I would. Bought an 06 diesel f350 for about $23,000. In good faith I did not haggle with the price I was assured by Joe everything was good on the truck at purchase and it had new injectors. He was firm it was a solid truck. I'd prefer not to be writing this and talk about things like men being fair but I guess thats the way things are there. After purchasing it a day later was leaking brought it back about 4 more times to be repaired and still wasn't fixed. They tried to hack it back together instead of buying a $2 dollar oring to fix it properly and hack the cooling system. Truck then broke down about 3 more times had to have it towed each time which costs a fortune. Fuel system lift pump failed and Joe was trying to tell me it was gelled up because the cold when I am running antigel in the system. Truck sat in my driveway for the first 4.5 months I owned it. Would not refund me or give me another option. Had to borrow cars to get around. Finally they decided to "fix" it after over a month of arguing with him. I was offered a old rental from there for about a total of two weeks out of the 4.5 months it sat in my driveway. Another couple months went by injectors failed. Joe's exact words to me were "you signed the papers right?". Thats the response I get for doing business with this place makes you sick. Had to spend another $1800 plus labor, and they would not stand behind their word, anything they sell or except any responsibility. Drove another few months motors gone. Was offered to be diagnosed but I wouldn't trust them to put air in the tire right. Now upside down in a loan they could care less once you sign there he wants nothing to do with you. Shoty business, hacks, and theives. Stay away from this place go anywhere else. Overpriced junk, horrible service and owner a scam artist. read more

I bought 2 trucks from Joe at Mastriano motors. my experience was great i was in and out in a timely fashion. I had a small issue within The 1st week of my purchase and Joe was a man of his word and fixed it no questions asked and he also gave me a loaner for the night. I recommend all my friends and family to Mastriano motors. read more

If I had the choice I'd choose zero stars. Most unprofessional shop in the state of NH. Head salesman Richard "DICK" Thomas is so unprofessional, lacks communication, respect and maybe a shower as well. Sold me a truck that I couldn't pick up for 3 days just for some backrack lights being wired to drive it home and my transmission over heating like there's no tomorrow. Should I mention the countless grind end parts they lack to service or the golf ball sized hole in the frames they filled with grease and spray coated over. If your going to buy an old diesel or gas pick up truck there think again. And if your getting a newer pickup truck there go somewhere else and buy 2 for their price of 1. read more

Where do I begin? Communication is absolutely terrible. I understand during the time of covid, things can be hectic and take a little longer, well I bought a truck early September and they finally registered it almost 2 months after purchasing. I was technically driving my truck without insurance without my knowledge. They kept saying it will be registered on "this day" and that day always came and it was a new excuse. Next, they sell me a truck with a side mirror issue, no big deal because they said they will "make it right". Here we are, into January and not one attempt on their end to reach out to me to fix it. I reach out to them and it's excuse after excuse. The owner, I believe, Rich is the biggest lying car salesman I have ever dealt with. DO NOT I REPEAT DO NOT do business with these guys. They have horrible business ethics and the dealership is full of liars. RUN AS FAST AS YOU CAN AWAY FROM HERE! read more

Great experience! Bought a 2013 ram 1500 from Richie the gm , great bunch of guys . Was approached right away taken care of the whole time . Got approved Friday and was driving my new truck home on Monday . Richie is a man of his word and takes care of his customers . I highly recommend this dealership , go see Richie he will take care of all your needs and get you into a sick whip . Not overpriced and they do great work. read more

Mastriano Motors - Car Dealers Near Me - Salem, New Hampshire

I went to this dealership a couple days ago, the salesperson said the price was in the 20's (we saw it on their site for 19k). After a test drive, we started showing interest in moving forward. All the usual ensued- politely insulting our credit (assuring us "miracles do happen"), dodging our questions and insisting we wait for any specifics. 10 minutes later they came out with a handwritten figure of several thousand down beyond what we previously indicated what might be possible and a monthly payment that simply didn't make sense. We responded by saying we'd bring our own financing and would like an actual price for the truck, as well as a price for the trade-in we were bringing in. That's when the masks really came off- the dealer actually refused to give us a vehicle price- any price- insisting we agree to a monthly/down payment combo. They claimed that they didn't know the price, which is absurd, that it "depends on the bank". Well, wait a second- if it depends on the bank, that actually logically means that the price depended on the maximum loan for the vehicle they could find- in other words, the highest price they could possibly get away with. The trucks market value is around $15k, and I estimate they were shooting for a loan right around the $25k mark. I don't know who would give such a loan, but we didn't want it. When we put our feet down and insisted the dealer negotiate on the terms of an actual vehicle price, the salesman (the owner of the business I believe) responded with "don't let the door hit you on the way out". I still am in disbelief that they actually refused to give us ANY vehicle price. Stay far away from these people- read up on shady dealer tactics before going anywhere. If nothing else do not negotiate based on monthly payments because no matter how bad your credit is, if you don't see an actual vehicle price you are being scammed. read more

I was treated respectfully and not pressured in my purchase of my 2011 Hyundai Equus. Mike and Dean were helpful, gave me extra on my trade to make the deal work. I would buy here again and recommend a friend or family member. Overall, easy and smooth transaction. WM. read more

Mastriano Motors - Car Dealers Near Me - Salem, New Hampshire

Worst Dealership I have been too. GM, Richie, Is scam artist and doesnt know how to talk to customer. Very Unprofessional. Will not be giving them my business ever again. Make sure you do your research on these guys not the first time.The guy ended up trying to give 600 buck not to talk bad about him and his place of work. read more

Had a great experience at Mastriano Motors! Mike, Richie, and Joe were all very helpful and upfront throughout the entire car buying process. I cant wait to do business with them again! read more

Mastriano Motors easily has some of the nicest diesel trucks in the area. Throughout the whole process, all of the guys were extremely helpful and kind. I highly recommend Mastriano Motors. I will be back again in the future. read more

My brother Bought a 2015 lifted Dodge Ram w 35s. Replaced 2 wheel bearings, 1 lower ball joint, Front brakes and rotors, Oil pan and gasket , 2 front cv axles 4 new tires. Cheap oil pan was rusted out had to replace it as soon as I got the truck. Got 1 year out of the brakes and ball joints. The radio just shut down completely out of no where for no reason. Now I am back to the mechanic once again today. I have had nothing but problems since day one with this truck. Steer clear of this place! Point blank, they sell over priced junk and Rich the manager is not helpful at all and doesn't care about the customer. I paid a lot for this truck and this is crazy for all these problems to happen in 1 year of owning it. read more

Don't buy from here sold truck 3k over book value. Brakes, rotate and calipers all went after a month. Only care about the sale. I and many other customers will never buy from again. read more

If your looking for a used vehicle do yourself a huge favor and steer clear of this dealership. The definition of shady explains this place well. They will pressure you to buy and offer you nothing for your trade in. Their vehicles seemed to have flaws that were covered up by undercoating and there was over spray all over a truck I looked at . I tested drove a truck and the 4wd didn't engage. The transmission also slammed into gears and U-joints were squeaking .I asked before hand If there were any issues with the truck and they said zero. My gut instinct was get the hell out of there fast and warn other people before they get ripped off . Buyers beware ! read more

Stay away from this dealership. They sold my roomate a truck with bad motor and admittedly to the both of us said they removed the emissions from the truck, which is a federal offense and we are finding out now. They also used the oil change place next door to issue a inspection sticker without ever seeing the truck. We purchased this back in Sept. have had the motor replaced and still having issues. BUYER BE WARE read more

If you do not live in N.H. stay away from this place. If you live in N.H beware. They do not know the proper laws, and paperwork required for a proper sale, and are quick to blame everyone but themselves for this. When you try to work through situations like this with them certain employees can be very rude to you. read more

My husband and I drove all the way up from Berkley, MA to purchase a truck. They had it falsely advertised as having power windows and power locks (it had neither, in fact the locks don't even work properly) Then a few months later my husband was driving and one of the tires flew off and hit another vehicle. Upon having a mechanic inspect the other tires all the lug nuts were able to be turned BY HAND! The dealership denied liability and sent us a $100 gift card for our trouble (which we haven't used). They are now denying that we purchased the vehicle from them now that our insurance company is going after them. Real pieces of work these guys. read more

Richie was awesome! I purchased a 09 silverado and he was very attentive and took care of everything as far as getting me financed. Great car buying experience- i love my vehicle! - matt read more

Buyer Beware !! I recently bought a 2002 Dodge ram from this place . I dealt with the manager Ken which wasn't the most pleasant person to deal with. The truck needed a little TLC as far as needing new tires, aliment and cleaning up the interior . I don't know to much on cars or trucks but enough of the basics. This guy swore up and down it was a solid truck other than the little work it needed . I had to pick it up after hours and that's where it all started .I got the smell of anti freeze in the cab which I thought was strange but said" hey they probably topped of the coolant and spilled some" not so much . It started leaking in the cab two days after buying it .. Soild truck huh clearly hidden defect. I already spent $1100 on tires, aliment and ti rod . The heating core is what broke cost $60 for the part and $800 $1000 in labor . I called to square this up and was told basically to screw myself to bad so sad . Guy was very ignorant on the phone willing to do nothing . Thanks for the lemon Mastriano would never go back even for a moped ... read more

First off I just want to say that Mike and Rich a couple of good guys. I had bought a 2012 Dodge Ram Dually 3500 diesel. A couple of days after the sale the interior of the truck smelled really bad. Then 3 days after that the check engine light came on. Turns out there was a module that went bad and as for the smell inside the guy they had detailing used stagnant water that was in the extractor and that's why the truck smelled. Mike and Rich knew I wasn't happy with the truck and said please give us a chance to make it right. Well they did and I am very happy with my 2014 F 350 super duty Lariat diesel. They took that dodge truck back and put me in my new one. They took care of me so I brought my husband back with me and he bought a Denali. When we looked at the Denali the seat was ripped and it had a few scratches and such here and there. Rich said whatever is damaged on it I will fix it (they hadn't gone thru it yet...they just got it in) and he did... we picked it up and the truck looks beautiful....after all it is a used car but they wanted to make sure we were all very happy. They get an A in my book...and trust me....I am a tough customer. I made them work for it! read more

Place is unreal, good at first, after purchase of my truck during week 1 started falling apart. One thing after another head light went out, truck was "serviced" before sale a 4" piece of the air filter was sucked through the turbo and caused the truck to stall out on the highway, turbo had to be taken apart, along with the the turbo inlet being replaced along with the entire intake system. The "body work and paint" was done subpar to say the least and started chipping off during the first wash down to the prime . Along with that they painted over rust that was on the bed, cab corners and frame. Wait there's more,the abs sensor that was "replaced" was done wrong, brakes started to make a loud high pitch noise, it was the abs sensor broken off and stuck in between the rotor and caliber. To top it all off, they would NOT stand behind my 30 day warranty and still have contacted me back after multiple attempts of trying to work out a solution. Do NOT buy from this dealership. read more