This is a review of my service. Server was the definition of unprofessional. Had been sitting at the outside table for less than one minute and was already rushing me to order. I asked him kindly if he could turn on the warmers since it was cold outside, he gave me an attitude and told me "If you're cold then why are you sitting outside?". Really?? Two strikes was enough for me, went inside and decided to order to-go. As I was waiting for my to-go food, I caught him giving me dirty looks and mouthing something about me. I'm sorry but I expect better service from Matchbox. I will not be returning here if the servers do not know customer service. On the plus side, pizza was good when warmed up in the oven, the manager was nice when I brought up the issue to him and so was the hostess. Server left much to be desired. read more

TERRIBLE service!!! The food was good- forgot potatoes in my dish. Asked for bottomless mimosas, we have been here for 1.5 hours and only been served one. Our server never came to check on us after our food was delivered. Went to the bar to ask for our mimosas and she basically told us to fuck off because she is behind. However, we looked and there is no one working on drinks and still no mimosas. Even though the food is good, not worth it! Do not even waste your time here. read more

Great food and great staff! The pizzas and brunch are amazing, and the staff is kind and accommodating!

Well,we found a gem in Silver Spring,great brunch,new and unusual dishes,great flavors,we have been 3 times in a week,never disappointed,you will love it,support local read more

Had a great time last night with my family on a good Sunday evening.The food was great! lovely scenery as well. My server was a guy name Keith & his service was phenomenal! Keep up the great work man! also my drinks from the bar were terrific Thanks again. read more

As a follow up, I will say that not only did customer service reach out to me by email, but also by phone. They were extremely kind and generous and provided me with a gift card to try their place again. I have not yet had a chance to try again, but I will because of the way it was handled. Thank you, Matchbox. read more

Went this past weekend with a small group. Originally the group was large and shrunk twice down to only 6. The food was good. The place was clean. When the check came, the server said she didn't know how to split the check. It became very confusing figuring how to pay. Some people paid cash, which should have made it easier. To top it off, someone was charged twice! The whole check and server issue at the end left a bad taste. Would I go back, probably not. read more

Get the aranchini. That's all I wanted to say but since reviews have a character minimum, I'll add the service was great.

only thing that was good here was the spinach dip. the Buffalo wings were blah, the side of fries were 6$ and barely gave you any. the buns for the sliders were not fresh and their shrimp and grits we're DROWNED in liquid. who wants mushy grits? the silver spring location was the worse experience ever and will not be back ever again read more

Had a great lunch that really hit the spot. Our server, Yaya, was really friendly, on point and showcased amazing service and hospitality. Even the manager stopped by to check in to see how the service and food was. All great things here! read more

Very great service from the time we walked in! The hostess gave us her attention once we came in and first thing I noticed is that the rest is very clean. Very professional workers. And our server Kyle very polite and gave us his attention and updates on the status of our food. Gave refills and made sure we were satisfied with the meals coming out. The Quality and Quantity of the food was the best. You get a good portion for the food you order. Thank you Match Box for the great service! And we will be back again this is our 3rd time here and will surely be back again! read more

matchbox - Mini Burgers off of the appetizers menu! Very nice portions! - New American Near Me - Silver Spring, Maryland

I went to the original Matchbox in DC many times after it opened and always thought it was great. Came to this location recently and it was meh. The pizza wasn't as flavorful as before and some places the crust was burned. The drinks were weak. Patio is a nice place to sit. read more

Great pizza and wonderful dessert. Fun atmosphere. Pizza was a little late due to dinner rush. Manager came out to apologize and offered a free dessert. Glad I tried it out - blueberry French Toast a la mode was delicious. read more

matchbox - Blueberry French toast a la mode - New American Near Me - Silver Spring, Maryland

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Excellent scrumptious tasting food, an excellent waitress named Desiree, but a rude female person who answered the phone when I called back . Here's the deal - I had a wonderful experience at this matchbox! The food was absolutely amazing. I had chicken and waffles, and a Mimosa, and my friend enjoyed a crab dish. We raved about how he couldn't wait to come back! The atmosphere is warm, upbeat vibe and friendly. Prices are reasonable. They have a new menu from "Milk and Honey", which is a scrumptious breakfast spot in New York. Apparently, matchbox purchased the "Milk and Honey" restaurants that you find in some cities and this only adds to the experience - "Milk and Honey" had an excellent menu. The only reason I gave the 4 rating is because of the experience I had when I left. You see, upon preparing to close out the bill, I handed a "second" waitress, not our original waitress Desiree, my credit card to cash us out. I quickly signed, said my goodbyes to my girlfriend and left. Later, glancing at the receipt- I realized the second waitress did not add the drinks. I did not want Desiree to get in trouble, so I called back the restaurant to give her the credit card info. A very rude female person answered the phone when I reached the restaurant and asked me WHY I was looking for Desiree. When I explained that she was our waitress and I was a customer who had just left, the young lady who answered said "well she's not here and why are you asking for her?" I was flabbergasted. In case our original waitress had made a mistake or something I didn't want to tell the person who answer the phone. I asked her if she was the business owner or manager and she repeated, "well she's not here" and hung up. This was just so unexpected and unfortunate - I hope that rude female "phone answerer" person was just an anomaly. ‍ Lesson here - you can have a scrumptious meal, enjoy yourself while you are there. Just don't try to call back after you leave read more

*Brunch review only* We reserved a table here for brunch to celebrate a special occasion. However, we did not know the ONLY way to get brunch foods is to order the unlimited brunch. This unlimited brunch, $28 per person, does NOT include any beverages (no coffee or tea or mimosa). We asked the manager if it's possible to order a la carte or to split the brunch and they said that's not possible. We ended up gorging ourselves (food arriving 4-5 bites at a time) to get our money's worth, but wish we would have known that the ONLY way to get brunch food is to do unlimited before making this reservation. We should have just gone to Eggspectations next-door to get the same food for half the price. There were not many meatless or gluten free options on this brunch menu either. read more

I usually like Matchbox. This location however is problematic. First the service is super slow even when not busy. It took 15 minutes to get water and for a waiter to appear. The food took almost an hour. Worst of all-I ordered chicken tortilla soup and the soup they gave me had crab instead of chicken. I'm not allergic but that could have been bad if I was. I told the waiter whose only response was "well I haven't had the chicken soup here." I said it's not what I ordered and he still tried to charge me for it. They need to do better. read more

Just ate lunch at matchbox , first time there and I must say it was the best pizza i have had in along time (macthbox meat) it was so delicious. The wings old bay i shared with my friend was also awesome. The mixed drinks were also not weak which was a nice change. Definitely recommend!! read more

This is a great establishment. The atmosphere is wonderful and the service is great. I did not have to wait long for my food and it was HOT (which I is important to me). Yaya is awesome and sold me on the salmon even tho I don't like lentos (it was good) read more

I have ordered from Matchbox many times during this pandemic. Very good food and great service! read more

My first time going. My date had the eggs Benedict, I had a pizza. We ordered wings as an appetizer. Good food and we had a great server.

Pizza is bomb...server was good...definitely a place to get good drinks good food and good service

Matchbox Silver Spring is a nice addition to downtown Silver Spring. They've been there for sometime now but I have recently started visiting this location to try their pizza. I am admittedly an and pizza fan but I have been trying to venture out to try other options in the area. Kind of difficult to locate if you're unfamiliar but easier way to describe is that it's across the street from ulta beauty. We ordered a double pepperoni for pickup and our order was fresh hot and delicious. I enjoyed the then layer of sauce and the crispness of the roni's. Solid pizza with great taste. Haven't dined in yet but the interior while dark, looked inviting. Will have to check them out for date night one day read more

ROACHES BEWARE I visited Matchbox/Milk& Honey in Silver Spring on June 28th around 6pm for dinner with a friend. We were seated in a booth next to the kitchen. The restaurant appeared fairly busy and there was no regard for social distancing however the wait staff did wear masks. While waiting for our food several roaches ran down the wall from the kitchen to our booth. Startled by the sight we alerted the wait staff and asked to be reseated. The wait staff was nonchalant about the encounter and didn't volunteer to reseat us (we had to ask). This made me feel as if the encounter wasn't a one-off occurrence. After speaking to the manager we were informed that the restaurant undergoes weekly extermination (on Wednesdays) for pests. Needless to say I didn't feel comfortable eating at an establishment with a pest problem so we left. The food may have been good but I can't trust any food coming out of a kitchen where roaches are active. read more

I'd just like to say that I gave Matchbox 3 stars because the food is awesome. But, this isn't about my experience as a dine-in guest, but about my experience with management. I was very interested in working for Matchbox after having a great conversation with an employee who worked at the Cinatown location. He said it was a great company to work for, even after recently being purchased by the owners of Hen Quarter. The silver spring location in close to my home, so I filled an application online while I was there. I asked to speak to the hiring manager who is also the GM. The hostess went to let him know that I wanted to indroduce myself to him, and he told her that he would be over in a few minutes and to have a seat as he was currently occupied. I have worked in the restaurant industry for more than a decade, having hosted, served, bar tended, and I was also a GM for a fast casual restaurant in Bethesda for more than a year. I was excited about potentially working for this company because I heard the culture was above that of a typical restaurant and that there are opportunities for growth and development. The GM, Brian, left me sitting there for a little more than an hour while he finished his business and moved on to talking and joking around with the other managers and employees. Not once did he come over and introduce himself to me, tell me that it was not a good time to talk, or tell me that he would review my application and contact me if he felt I was a good fit. I'm perhaps a little traditional in that I like to make a good first impression and actively show management that I am enthusiastic about work. He could have had the decency to tell me or have any of the workers tell me that he was unavailable. To be flat out ignored like that felt humilliating and dehumanizing and also completely dispelled any interest I had in working for Matchbox. If the managers in this location think it's ok to treat people this way, I can't imagine how their treatment of their own staff will degrade, and if the employee's don't feel valued or engaged then you'd better believe the guest's experience will eventually decline. So, eat here because the food is great, but don't expect too much from the employees, as it seems they have a terrible example to follow. read more

Awesome remodel in a great location. Excellent food as always. Service also A little pricey so only for special occasions for us.

My husband and I enjoyed a date nite in Silver Spring and decided to go to Matchbox. We waited less than 5 minutes to be seated. Our server was Kamarion and he provided quick, efficient and friendly service. The food was delicious, especially the dynamite shrimp. read more

We're so happy Matchbox has come to our hood, Silver Spring! Rick and I love going there! The food is always good, staff is friendly & helpful! Special shout outs to Sam, our bartender extraordinaire (And what a Great name after another great bartender Sam Malone on TV's Cheers) and Elisee our server... both make you feel like it's a home away from home! Matchbox is lucky to have them! See you next time! read more

I've been to Matchbox's other locations but yesterday was my first time to this branch in SS. Stay away from the crab soup!!! It's SO salty that it was inedible. The color and texture was like brown gravy. My server noticed that I hardly touched it and just said "Oh I should have warned you it's salty" This soup needs to come off the menu until it's fixed. Someone needs to taste this soup before serving it to guests. Otherwise, the other items we ordered was fine. read more

I had the shrimp pasta it was pretty good however I don't recommend the hashbrowns as they were poorly seasoned with a small amount of cheese. Our server was very friendly and understanding. The atmosphere was comfortable, we were in a booth. I don't see myself returning again but it was a decent experience :) read more

I only saw one waiter the entire time we sat outside so I can't fault him for the time it took to serve us. My husband ordered a bacon burger which he said was cooked to his liking. I ordered three sliders which I asked to be medium with some pink. There was no pink, the cheese I paid extra for was hardly visible and the meat was dried out. My granddaughter ordered fried shrimp which was overcooked and chewy. She only ate two of the five shrimp and I should have told the waiter I wasn't going to pay for it but I did not want to embarrass my granddaughter.and to top it off, it was expensive. I won't go back as I don't think you can blame substandard food on a pandemic. read more

Food: 3.5 stars Service: 1 star *sigh* I am SO disappointed. This is kind of long, so my apologies. Earlier this summer, my cousin, friend, and I went to Matchbox in Silver Spring for brunch when it first opened. The service was horrible and I vowed not to go back (for brunch specifically - I've been back a few times for dinner). Well, my cousin and I decided to go back yesterday to give it another try. If you're not familiar with the concept, Matchbox offers a "brunch box" special - $28 for unlimited small plates. You can also get mimosas/Bellinis/and bloody Marys for $3 each. Anyway, things were going well - the food was hot and fresh and was coming out quickly! My cousin and I both agreed we were glad we gave Matchbox another try. Then, when we got our second round of Bellinis, the food runner spilled an entire glass of Bellini in my cousin's face. It literally went directly into her eyes, mouth, and all over her clothes. It got into all her food, which they immediately took away. She hit the bathroom to try to get herself together. They replaced all her food, but it took a LONG time. The manager took her sweet time to come over and address the issue. She didn't mention anything about comping anything. Meanwhile, my cousin's eye was red... for the rest of the meal, our server was MIA. We had to ask random servers repeatedly where she was so we could order more food. She also took forever to bring my cousin a box for her leftovers. When she finally decided to check in with us again, she asked if we were splitting the check. Um... what?! My cousin shouldn't have to pay... and truthfully, we both should've been comped. That would've been good customer service. When I mentioned this, they did remove my cousin's brunch, but left her drinks on the ticket. I called for the manager and when she came over, I told her that my cousin's drinks should be removed because she shouldn't have to pay for ANYTHING. She seemed reluctant to do it, but she did. I found this entire exchange annoying. The food isn't good enough for me to be consistently disappointed by the horrible brunch service in this restaurant. Fool me once, shame on you. Fool me twice, shame on me, sooo... IF I go back, it def won't be for brunch. The service is trash. read more

food was incredible!!! ribs.... on point! salad...very fresh batman (our server)... was awesome! well worth the drive and time! read more

The best parts of my experience here was the water and leaving this restaurant. Everything was over salted or just not good. I asked to have another set of fries without salt and they still came back salted. The food isn't something to be raved about. The service is super slow. I couldn't get out of this place fast enough. read more

Great Service! Ordered the Margherita Pizza, the Signature Salad, and the salmon. Everything was really good. We sat outside and the server wasvery polite. Very clean and a lot of social distancing. read more

Service was incredibly slow and pizza was waaaay over cooked. Food came out before a basic drink order.

First time here and I'm loving what I ordered which is the Beyond Burger+Kale salad. It was very tasty and a nice portion. Sorry I forgot to take a pic. I'll be going back though read more

I wouldn't even know how many stars to give as my daughter is vegan and there are no vegan options on the menu. Surprising for the silver spring/takoma park area. Very let down as I have eaten at other matchboxes and was excited to try and support my local one. read more

Disappointing experience. Overpriced and the service was really bad. Food took way too long and was room temperature when it arrived at the table not to mention our order was missing items resulting in us waiting even longer (almost an hour total for a kids pizza). Took nearly 15 minutes to get a side of dressing for our salad. I can understand if they were busy but the place was practically empty. read more

Maybe other locations are good, but typical of downtown silver spring, this has fallen flat.

I love matchbox. The location at silver spring has always been excellent. Accept for tonight. I ordered their burger well it was raw. I ordered coffee and donuts which were great. But then I waited over an hour plus for the regular coffee I ordered. Which they comped me for. However, their service was lacking. They brought out everyone's coffee at my table before mine and kept telling me it was on the way. That was frustrating. I loved my meal. We had a party of ten. So I can understand the confusion. However, waiting over an hour and being told it was coming was not cool read more