I would highly recommend this business. Our house already had a gas fireplace when we purchased it…read morein 2020.The previous owner left the owners manual but we still didn't fully understand how to operate and maintain everything. The remote never worked consistently and the pilot light eventually stopped working as well. First my husband went to the showroom and the staff person was very accommodating and scheduled a service call. (We appreciated this approach, as opposed to trying to sell us a whole new unit, for thousands of dollars.) The technician came as scheduled. He was so knowledgeable and skilled that he was able to repair our unit, explain to us how to maintain it and give us general safety and operation tips within an hour. He was also polite and personable. We felt the charge was a good value and will schedule a return visit in two or three years.

Can't say enough great things about the team at CR Gas Logs and Fireplaces! Starting with the…read morefolks in the showroom who went through my options to replace the gas logs I had installed by another local company 4 years ago. Two great installers for my new gas fireplace insert with blower. They were very professional and even left my house cleaner than when they arrived! Showed me how to use the thermostat remote and stayed around while the fireplace was running to be sure everything was working correctly. Only grabbed two names (Brian and Bill) so can't give a shout out to all four people - but thank you to ALL. This is another local company that is well worth checking out - prices were significantly better that other local competitors and the product I selected is top rated. So happy with all the decisions I made in this process.

Good HVAC! The secretary got my number wrong, but they did leave a note on my door. The technician…read morewas young but did the job. It was a great experience! Review: 5+

I've seen some negative reviews and we've relied on Family Danz for heating and cooling for years,…read morethey have always been honest, albeit not the cheapest company in the area, they have always stood behind their work. Our 25 y/o furnace motor was giving out; Wyatt, the service technician, said we could repair the current problem (not cheaply) and not doubt a new issue would crop up. Jonah, sales person, came out the following day and gave us our options. The following day Shawn & Aidan carted away the old furnace and installed our new Bryant Furnace, which is noticeably quieter than the old one. The swept up all the debris. Every person we dealt with (including on the phone) have made this process easy.

We had a leaking skylight in our home, and I asked folks in our community for a Roofing Co…read morerecommendation. A few folks recommended this company so I had them come out for an estimate. I dealt with the owner, whose name is Cam and he was super friendly and extremely reasonably priced. His folks just showed up to do the repair. Steve and his assistant couldn't have been nicer. They took the time to explain everything they were doing and how they were doing it, which I truly appreciated. I would not hesitate to have these folks do any roofing needs that I might have in the future, and I give them my highest recommendation for professionalism and efficiency.

Roof installation was good as was after service. $100 for roof referral is bogus as I referred my…read moreneighbor across the street who had them do his roof and haven't heard a peep from Pinnacle.

What a great company. The follow up, the follow through and the personality of the technicians all…read morestand out for thoroughness, caring and customer centricity. I received service quotations promptly, notification upon deposit receipt and quick turnaround for the install. Technicians were personable, professional and transparent about what would need longer term solutions. Inspection of my chimney and removal of the non-working gas fireplace revealed some structural issues that would have made full restoration to a working fireplace difficult, expensive and ultimately less efficient than a fireplace insert. I went with the Regency insert, which while smaller than I expected has turned out to be efficient and enjoyable. While an expensive choice, I'm thrilled to have a working fireplace again, and the ability to use it for a heat source as necessary.

March 5th 2025 they came and did $5800.76 of what they claimed was repairs to bring our chimney up…read moreto code since the inspection did not pass. May 22nd 2026 we had a home inspector come and do a detailed inspection for an unrelated circumstance and at that time we weren't aware of any issues. Once we received the official report and photos from the home inspection, it seemed familiar to me. So I pulled the chimney inspection and looked at them side by side. It was alarmingly clear that the home inspectors STRONG suggestion to obtain necessary repairs from a licensed contractor for EXACTLY what this company claimed to have already repaired months prior. Ultimately, no repairs were ever done and both inspection photos looked exactly the same which would indicate that this company allowed our chimney to remain out of code, an active safety and fire hazard and we used this trusting that it was now in working order. I provided them with the documentation and request that they refund the work they never did. It's been over 2 weeks now and I still have yet to be acknowledged which I presumed is what they'd do since the alternative would be to take accountability and at the very least apologize for the unsafe conditions they put my family as risk for and rightfully return our $5800.76 back to us. I gave them the benefit of the doubt and have been instead given lack of professionalism.

CONSUMER BEWARE Had Carl come to the house to look at our…read moreLennox Gas Fire insert. The Gas Fire would come on for a half hour 45 minutes and then turn off. After collecting $250 for the service call, we were told he had other calls to go on and could not stay for a half hour 45 minutes to see if the fire place would stay lit after he secured the glass to some latches, saying maybe it was because of a air leak. When we called to let him know the fireplace still was not staying lit. He said it was probably the valve. Never bothered coming back to investigate further. Just said they no longer make Lenox Valves. The problem was the fireplace sensors connections just needed a good cleaning. Definitely a money grab business looking to sell a new fireplace for the tune of $6,000.

We bought a new wood insert from them in 2019. The people and product were very nice but we were…read moredisappointed we had to clean the glass every few days to be able to see the fire. A year or so ago we learned it was because the unit they sold us was WAY too large for the space, so the fires we were burning were not hot enough to keep the glass relatively free of soot. We called and told them, suggesting they might swap ours out for a similarly valued used one the correct size, but they didn't respond. A few months later our follow up email received the same silence. We ended up buying fire bricks to fill enough space in it to allow us to burn smaller, hotter fires without overheating the room. It helped, but we still have to do more glass cleaning than we should and ended up spending more money on the larger unit than we needed to. Note: I will update this review if and when they make an effort to help us out.

Fine customer service experience and excellent product. Found that required booking the home visit…read morewith Evan to confirm which style worked best for us and finalize the quote. Was a little challenging just because that visit requires a refundable deposit and I was trying to compare prices with competitors. But Evan was a great listener and suggested a different product than I initially thought I wanted, understanding the style and function goals I explained. I am so happy with the end result. The installation team were not vaccinated, but graciously put on masks after I asked, since we have unvaccinated kids in our house. Very positive experience overall.

Very expensive. Not super helpful in explaining what went wrong. They fix it. At a high price…read more Pleasant staff. All trying to sell.

Leak at the point water enters the house. There was either going to be an easy fix, or something I…read moredon't want to contemplate right now ... Thankfully Don found the easy solution. I now have time to think and delay a bit on the inevitable. From phone call to finish job, everything was smooth and friendly and professional. They've got me as a customer.

We've used this plumbing service for quite a few years and have recommended them to many people…read more 2 years ago we had them remove a garbage disposal from under our sink and reconnect the drains. But last week we saw a leak where the drains were reconnected. Called the office and they apologized for the work that was done and within 5 days they sent over someone to fix the problem, at no charge to us. We really appreciate how this company stands by their work and will continue to use them in the future

Wind caused some damage on our detached garage roof, and after obtaining several quotes (which were…read moreall near identical) we went with this company for the repair. They were friendly and easy to talk to on the phone, and the repair job was quick and it looks great. However, several issues came up: 1.) After we agreed to hire them they kept pushing our repair date back. They said they were busy with other jobs, several of their employees were sick with Covid, and they everything was backed up from the storms. All of which were probably true, but I wished they had called me to tell me instead of myself having to call them over and over for updates. 2.) They kept pushing the repair date back. While our job wasn't critical (water wasn't getting into our garage) and likely other roofs were a higher priority, it took 2 weeks between quote to having the repair done. Had we needed to cancel due to lack of performance, our older quotes from other companies were expired and obtaining a new one during the busy repair market would have lengthened the process more. SO.... as long as you stay on top of them, they were great to work with. But you need to be proactive because they certainly weren't for our job.

Last November I noticed a minor leak close to one of the skylights on my roof. I hired Star…read moreRoofing based on a recommendation, which turned out to be the worst decision to make. They charged me over $500 to put a few drops of caulking on top of already existing screws (picture attached.) Sure enough, the roof leaked again, this time I climbed on the roof to see what has been done. That is when I discovered that all they did was to place single drops of Caulking on top of already existing screws. I hired another roofer and had the skylight sealed and the leak stopped, even with the recent heavy rain. This new roofer charged me only $350 for the work. My mistake was that I trusted Star Roofing's words, and did not go up on the roof to check the work myself. Lesson learned! The awful thing is that not only I would never trust this company ever again, but now I can't trust other good workers who actually do what they charge a costumer for. Yes, unfortunately one BAD APPLE, ruins the whole box.