Adam was very honest and suggested that the only thing we needed was a carbon monoxide detector. He…read moregets a great review from us.

Adam advised me that our 100 year old chimney was dangerous to use, end of story. (not redeemable)…read more He was immediate in his reply and passionate about his advice not to use the fireplace - to keep us safe. We already suspected as much but coming from someone with with his expertise made the final point. Thank you Adam!

Did a good job at a reasonable price. What more are you looking for? We're in and out in less than…read morean hour and made no mess at all.

Great value and service. Repaired our chimney crown and replaced our stove pipe. They're very…read moretimely in responses and willing to address any questions or concerns. Looking forward to using them to clean our chimney in the future.

Nicest people! Very trustworthy and feel safe starting a fire in my wood burning stove after just…read moremoving to the area . Prices are fair as well

They showed up on schedule. Service person was friendly and cooperative. He fixed a problem with…read morethe baffle which was preventing the chimney from drawing properly and did the cleaning. Work was completed quickly leaving no mess. Charges were as quoted when I made the appointment. I would certainly recommend the firm.

Our front steps needed to be redone and J&A did a great job…read moreby adding another step and making them safer. The work was done quickly and when I called back for a minor touch up they returned and fixed everything without any additional charges. We were happy with the work and the fair price we paid. Highly recommend this veteran owned company.

I am not using this business, but they did offer me a competitive quote and good communicationread more

Chimney Hero's has been servicing my cabin stove for 10 years. They are reliable and trustworthy…read more The technicians did complete inspections and filled out reports for my insurance company The company stands behinds its work and returned to complete a job to make sure stove was working properly. My stove is working well now!

My complaint is about an extra charge of $326.93 for a "Heroes Membership" that I had not asked…read morefor, agreed to, or was told I was being charged for and the mismanagement of this charge by the office staff and manager. The extra charge was in addition to their $340.00 chimney cleaning fee. When I called the office to inquire about the extra charge, I was told the person I needed to talk to was not there, and the chimney tech that serviced my chimney was on vacation. I tried to find contact information for the owner of the business, but was unable to find any, which was as concerning to me as being mistakenly charged over $300, and then having my bank account subsequently overdrawn due to their error. I tried to get to the bottom of how this could have had happened, but every answer I got from the office manager left me feeling more perplexed, bewildered and mistrusting in the company's financial practices. I was ultimately refunded my $326.93 but never offered any sort of written apology or incentive that would lead me to want to keep my business with Chimney Heroes. If they had simply given me a discount on next year's cleaning, and/or an offer to reimburse me for the overdrawn account, I would have felt compensated for the error and wanted to keep my business with them. But you don't just help yourself to a client's bank account after they've trusted you with it to take only what is owed. 3 years ago I spent over $10,000 having Chimney Heroes install a wood stove, and have been a loyal customer for years. During the increasingly frustrating call with the office manager, she told me to make a suggestion as to how they could make it right. I told her that this was why I wanted to talk directly with the owner, as the office manager seemed oblivious to the concept of offering compensation or incentive to keep my business and trust after such a significant error. She clearly wanted me ask for it instead of offering, which added insult to injury. She was condescending in tone and approach, and left me feeling enraged. I am retired and on a limited income and this whole experience has breached my faith and trust in Chimney Heroes, as well as my bank account, and my patience. After 20 minutes I was livid, and she was admonishing me for saying that "this much money is a big f***ing" deal, so I informed her that I was ending the call, and that they had my contact info if they want to make this right. I informed her that I was going to write a review that reflected this experience, and although she balked at this, she continued to be obstinate. A good office manager knows what to do in a situation like this. A good office manager doesn't "handle" a customer, they work with them. That is what I want the owner to know.

The whole team at Black Magic were great partners as we renovated our fireplace and chimney -…read moreespecially Corey and Chris. They were knowledgeable, gave us a range of options, explained everything clearly, and were conscious of our budget. They also were great at following through to ensure everything was working right and that we had peace of mind. We very much recommend calling them if you're having fireplace or chimney issues.

I was charged 250 dollars for what I was told would be a thorough itemized estimate to have a wood…read morestove Installed. I waited three weeks with almost no response to my calls and emails only to receive a woefully inadequate estimate missing most of what I asked for but managing to estimate parts costs for the handful of items they listed ( but did not itemize ) that far exceeded retail. No. I called asking to speak to someone about my estimate? No response. I found another company locally and got a complete job at half the price that I am very happy with. BM outright stole 250 from me and they still have not called me back.

It's been a year and the chimney needed cleaning. The workers showed up early and were done…read morequickly and now I'll be able to enjoy my wood stove all winter worry free.

Heard some thrashing in my wood insert liner and knew I'd need help extracting whatever was in…read morethere. Joel and crew were on the spot the next day, ready to help. They cleaned the chimney (luckily, whatever was in there had gotten out on its own), installed a cap, advised me about a problem with puffback, showed me a better way to maintain my insert, cleaned up and were gone. Prompt service, very fair price, congenial guys and good advice--hard to find but great when you do. They are already on my calendar for next year's cleaning. I've consulted with a number of other chimney companies. This firm got the job done quickly and well and, let me say it again. for a very fair price. I recommend them without reservation.

Failed to properly inspect a customers chimney with 2 visits, missed hole in chimney, collapsed…read moreliner, broken tile at top, poor flue performance (due to being partially clogged) boiler was spilling exhaust into basement because of this. This guy blamed it on the boiler, and when the boiler tech (me) rechecked and insisted the flue needed a full inspection he came back, and fiddled around then told customer "if he wants it done different he can do it himself". Called a different company and had it checked to find the above problems. $4000 dollars later we now have functioning draft and a running boiler. Don't use this guy. He is lazy and unprofessional. Who ever heard of a chimney inspection that didn't include looking down the chimney from above?

From the owner: I clean chimneys and install chimney caps.read more

I would highly recommend this business. Our house already had a gas fireplace when we purchased it…read morein 2020.The previous owner left the owners manual but we still didn't fully understand how to operate and maintain everything. The remote never worked consistently and the pilot light eventually stopped working as well. First my husband went to the showroom and the staff person was very accommodating and scheduled a service call. (We appreciated this approach, as opposed to trying to sell us a whole new unit, for thousands of dollars.) The technician came as scheduled. He was so knowledgeable and skilled that he was able to repair our unit, explain to us how to maintain it and give us general safety and operation tips within an hour. He was also polite and personable. We felt the charge was a good value and will schedule a return visit in two or three years.

Can't say enough great things about the team at CR Gas Logs and Fireplaces! Starting with the…read morefolks in the showroom who went through my options to replace the gas logs I had installed by another local company 4 years ago. Two great installers for my new gas fireplace insert with blower. They were very professional and even left my house cleaner than when they arrived! Showed me how to use the thermostat remote and stayed around while the fireplace was running to be sure everything was working correctly. Only grabbed two names (Brian and Bill) so can't give a shout out to all four people - but thank you to ALL. This is another local company that is well worth checking out - prices were significantly better that other local competitors and the product I selected is top rated. So happy with all the decisions I made in this process.