Decent service but charges 3% to use a credit card. This is extremely unethical and should be…read moreflagged!

Came out for cleaning and recommended a liner. had been to house multiple times but showed up for…read moreappt without a way to get to top of chimney and install. Once they returned to complete this, After installation noticed that the cap is crooked and appears installed incorrectly. Had to call twice for them to come back out. Again did not have proper equipment to fix this. And now have ignored emails and calls to come back to fix. We will have to take care of this ourselves. Will be finding a new company.

Tyler and his team came to help us resurface and level the concrete floor in our shed that had sunk…read moreover the decades. They did a great job! He was very communicative, and paid a lot of attention to detail to every part of the project pieces. He detailed everything that needed to happen and had many thoughtful touches like going to two stores to try and get the color we wanted for the final paint. We'll definitely have Tyler back for our masonry projects.

From the owner: We are a family run business and we strive for excellence, and take pride in our work. I have been…read morein this industry for 6 years, and I absolutely love it. We will service any unit, we will sweep any chimney. We do rebuilds, tuck-pointing, liners, and fireplace restorations. We also do Landscaping, hardscaping, retaining walls, garden beds. We are capable of doing whatever work you need done. Your wish is my command, as they say. Our goal is to make you happy and satisfied. So give us a call and make all your worries go away.

Our front steps needed to be redone and J&A did a great job…read moreby adding another step and making them safer. The work was done quickly and when I called back for a minor touch up they returned and fixed everything without any additional charges. We were happy with the work and the fair price we paid. Highly recommend this veteran owned company.

I am not using this business, but they did offer me a competitive quote and good communicationread more

We had been getting chimneys cleaned and other service from them for a long time, and they always…read morewere responsive and reliable. Most recently, a guy came with a drone and spent most of his time taking drone pictures of our chimney, and then gave us a real scare story about all the work we needed, at tens of thousands of dollars. We then went up onto the roof and took a close look. The flashing and caulking he said needed redoing was in perfect shape. The cement caps on the chimneys were solid and not crumbling as he claimed. The pointing was still solid after the most recent re-pointing. If he thought things were so bad from the drone pictures, he should have gone up on the roof himself to double check. The real problem though is that now we can't take his word for anything about the whole fireplace system, so we will need to go elsewhere in the future.

I spent years researching inserts and grills, and spent time with Matchless Stove & Chimney, Best…read moreFire Hearth & Patio, and Northeastern Fireplace & Design. Here's what I found. The sales guy at Best Fire tried to rip me off to the tune of $1,500, so a decision was quickly made to never go there again, and it was narrowed down to Northeastern vs Matchless. I would compare it as Mercedes vs Subaru. If you have an extra couple thousand to burn, go with Matchless, you will not be disappointed. If you are cost conscious, go with Northeastern, you will not be disappointed. I ended up buying my grill from Matchless and both of my inserts from Northeastern.

CONSUMER BEWARE Had Carl come to the house to look at our…read moreLennox Gas Fire insert. The Gas Fire would come on for a half hour 45 minutes and then turn off. After collecting $250 for the service call, we were told he had other calls to go on and could not stay for a half hour 45 minutes to see if the fire place would stay lit after he secured the glass to some latches, saying maybe it was because of a air leak. When we called to let him know the fireplace still was not staying lit. He said it was probably the valve. Never bothered coming back to investigate further. Just said they no longer make Lenox Valves. The problem was the fireplace sensors connections just needed a good cleaning. Definitely a money grab business looking to sell a new fireplace for the tune of $6,000.

We bought a new wood insert from them in 2019. The people and product were very nice but we were…read moredisappointed we had to clean the glass every few days to be able to see the fire. A year or so ago we learned it was because the unit they sold us was WAY too large for the space, so the fires we were burning were not hot enough to keep the glass relatively free of soot. We called and told them, suggesting they might swap ours out for a similarly valued used one the correct size, but they didn't respond. A few months later our follow up email received the same silence. We ended up buying fire bricks to fill enough space in it to allow us to burn smaller, hotter fires without overheating the room. It helped, but we still have to do more glass cleaning than we should and ended up spending more money on the larger unit than we needed to. Note: I will update this review if and when they make an effort to help us out.

The original owner sold this business to relatives a few years ago. The new ownership is awful…read more They hire incompetent subs who don't know what they are doing. Then management goes nuclear on clients whh when they express concerns or present complaints. The wife is particularly nasty.

Upsold us when they came, about doubling the price. Roof around the chimney developed a leak after…read morethat. Others in our circles have also also reported poor experience.

Kyle was great. He cracked open and cleaned out my chimneys with class. He cleaned up the big…read moresloppy mess he made as well. Price was so good. It felt like he paid me.

Kyle from Altamont Chimney was professional, honest and knowledgeable ! My prefab fireplace has a…read moremetal chimney and a mantle that goes around it. Kyle noticed the last time he cleaned the flue that the outside mantle was slightly rusted and should be painted. He came back and painted it and I was totally grateful because he noticed my furnace outtake was abit rusted and painted that while he was up on the roof! You don't find that type of service anymore!! Thank you!! Josette G

We have used Frank and Windswept Chimneys several times - both for our annual chimney cleaning and…read morefor some modest repairs. The price for a chimney cleaning is a little higher than some other local companies, but the quality is worth it. The chimney is also thoroughly checked over to identify any safety issues, and the area is left clean after the visit. We also have had repairs done as well as a partial chimney repointing. Frank's labor rates for masonry work are very reasonable, and he was responsive and reliable about returning calls and showing up when scheduled.

Unprofessional. Continuously promised a quote that never arrived. Did not return messages. Very…read moredisappointed.