Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

Scheduling an appointment is absolutely impossible. The people who work the phones want to review…read morepersonal medical information with you and contradict what you were told by the doctor and what you know yourself to be true. They are rude and condescending which is especially worse because you are dealing with a possibly serious medical concern.

My MD instructed me to have lumbar spine imaging done by Hackensack Radiology because I had a prior…read morestudy done by them in 2023 and it was on the portal. He requested the radiologist compare the studies and I reiterated that request TWICE; once when making the appointment; and again when I checked in, I had the second study done on 7/22./25. The report when posted said "no comparison study available." SO, I called on 7/25. Today is 7/28, I am seeing my MD tomorrow...and there is NO REVISED STUDY on my portal. This is totally unacceptabLe and I will be posting this review on all available public sites.

Not the fanciest place but the front desk people are always pleasant amidst the constant flow of…read moremiserable patients. The technicians are always clear in their instructions and make an unpleasant experience bearable.

Went in for a xray of my abdomen and the receptionist attempted to break HIPPA laws by asking me to…read moreconfirm my last name in the elevator within an ear shot of the waiting room. I told her while the elevator doors were still open that's against my hippa rights and she kept trying to get me to say my last name. I told her I will tell her in the X ray room and I eventually felt like I had to ask her to stop giving me a hard time. She was being lazy and trying to shortcut her job by saying " I like to make sure I'm the elevator to make sure i have the right patient" . MA's are not allowed to say your full name or your birthday in public areas of offices!

If I could give this place 0 stars, I would. Went in for a diagnostic mammogram and ultrasound. The…read moreultrasound tech did not know how to properly use the machine, spent a whole hour on one breast and was reprimanded the whole time for not labeling the findings and their locations accurately, as well as for holding the machine upside down! They also put my wrong age and wrong family history in the reports! My doctor informed them I could not do the mammogram on that day due to my breast having severe pains. They insisted on doing it anyway, slammed the machine down on my breast until I nearly fainted from the pain and said they could not proceed. When I received a copy of the results, they put the wrong results on the CD. I traveled an hour back to get another CD and asked if they could open the files in front of me so I could make sure the right ones were there. "We don't have any computers that can open the files on the CD, ma'am." I said, "In this giant imaging center, you don't have one system that can look at what is on the CD you are burning?" "No, ma'am." Was told the visit would be $420 upon going in. Turned out to be over a thousand dollars and was billed for the ultrasound 3 separate times. I am told to go back and repeat the whole process because I need to re-do the mammogram they themselves tried to force after my doctor told them I could not withstand it due to severe pain. Do not go to this location--I now have to pay to repeat all of these tests and can't even use these results, if they are even on the second CD, which they probably aren't.

Nice and friendly staff. Just had an MRI done on my left foot this morning. Patti assisted me in…read morethe registration process, she was friendly and cordial. I got called in pretty quickly by the MRI Technician Manny, he was courteous, patient and amiable, he made sure I was comfortable for the procedure. The staff here is what makes this place so great!

This was my 3rd visit to Affinity Radiology and while I've always had good experiences here, today…read moredeserves a special shout-out. My MRI tech Bosh, was absolutely incredible!!! I'm someone who gets really anxious with MRIs and he picked up on that instantly. Before I even got in he explained everything and gave me an eye mask which he said would help (and it did). Once I was in the machine, he talked me through every single step so I wasn't lying there guessing or spiraling in my head. He even told me exactly how long each part would take "this next one is about 2 minutes," "this one will be around 3 minutes," and then toward the end "just 3 more sections and you're done." This is going to sound crazy but he told me that I was doing great...which was nice to hear even though I wasn't doing anything but laying there - but hearing that just helped relax me so much (if that makes sense). That level of communication made such a difference and helped me stay calm the entire time. He reassured me throughout and kept checking on me and was genuinely kind (which is HUGE when you're nervous). Because of him, what normally stresses me out became completely manageable. From now on I'm requesting him and everyone I refer here is getting the same instruction...ASK FOR BOSH!! Hey Affinity Radiology I hope you read this because I have to stress it one more time...he's an absolute gem!!

I was sent to Affinity Radiology in Hackensack for an open MRI of the brain , by the Brain Center…read moreof Englewood . After checking in , I was sent to a room with a male tech who told me to get undressed from the waist up! I asked why , since I had removed my jewelry at home . He said because of the metal in my bra .My bra has no metal, and I stated that , so he told me to get on the machine which I did . He told me I would be hearing loud noises and he took a pair of rubber ear plugs out of a plastic bag and inserted them into my ears, while leaning on my chest with his elbows and upper arms . He could have handed me the plugs, as I am quite capable of inserting them into my own ears . This was not an open MRI at all! . I became extremely claustrophobic after about 30 min and pushed the button he gave me to use if I needed help. He did not stop the machine nor he come to my aid , and after pushing the button multiple times I forcibly extracted myself from the machine! Why would , or should , anyone go to a radiology center not affiliated with a hospital? Most local hospitals in Bergen county have the technology . If you are sent to Affinity radiology, ask your self and your doctor "WHY " and make sure to get a satisfactory answer before going .

Staff was very nice! Would definitely recommend getting an MRI here! Good parking. Office was…read moreclean.

Everyone from the receptionist, Alexander to the MRI technician, Nancy were fabulous. They were…read moreboth friendly, efficient and professional. Nancy could not have been any nicer. After completing my initial paperwork, I was out of there in 20 minutes. Thank you very much ! Joe talkiewicz

Let me say this first, the MRI tech (female) is an absolute sweetheart and wish I could rate her as…read morea 5 on her own. The reason why I give it 3 stars is cause they're not coordinated. We've been there a total of 4 times between myself and my girlfriend for a car accident. I went in early and was taken in on time and was quick. However, the 3 times my gf has been there has been just ridiculous. We came in an hour early for her first visit to fill out the forms and get her ID copied. (Typical for first time patients). We weren't seen for 1.5 hours AFTER her initial appointment mind you we were there an hour early already so we were there 3 hours total for a 45 minute test because it was the lumbar spine and foot. Skip to the 3rd time for her and here's where I got pissed off. My gf had aggravated her neck injury to where she was nauseous at times, vomiting and burning pain between her shoulders because her spinal cord was being pinched by the herniated disc. I made sure to get there on time for 630am appointment. They called the day before to see if we could change to 9am but I told them absolutely not because she had an X-ray appointment 45 minutes away in Hoboken. Guess they double booked her time slot after we booked ours already so they were trying to move one or the other. We get there 1st and someone came in after us. I'm guessing the other 630. They take him FIRST! Mind you, my gf had to take the pain meds she was prescribed to just MAKE the drive there from the pain let alone have to lay down on the table for her MRI. 45 minutes later her pain meds wear off and she's in pain and vomiting. The MRI tech remembered her and said why didn't they tell her the extent of her symptoms because her exam would've taken 10 minutes cause the guy who was allowed to go ahead of us was 45 minutes long. She had my gf sit next to her and tried to keep her calm while I drove to a gas station to get her big gulp cups of ice to put in a ziplock bag to help with her pain because they ran out of ice packs. Had to be on empty for them for a while cause the whole shelf was empty. Come back she's done already and sitting with the tech cause it was dark in her area rather than sitting in the lit waiting room which had me so grateful because she didn't have to do so. Also, on the 1st visit, they never handed her back her drivers license and out of habit of never really needing to pull it out, we assumed it was given back. 3 whole weeks not knowing they never gave it back. They didn't call to say hey, the drivers license was left in the copy machine. Not until I made my date for an MRI did I ask hey was a drivers license left behind did they say oh yea. We tried calling. (Complete bs)

I call on a third or fri and ask for an appointment for an xray the following week. You don't need…read morean appointment just walk in Mon, Tues etc during business hours. I go and the first thing this young lady says to me is "nobody is here to do an xray today !" I explain I was told I can "walk in anytime" during these hrs./days. Basically SOMEBODY DECIDED NOT TO SHOW UP FOR THEIR JOB and WASTE MY TRIP. "Walk in Walk out MRI " joke. incompetence

Incompetent Service and Unethical Billing Practices…read more I had an awful experience at ImageCare. They didn't follow the doctor's prescription correctly and missed half of the MRI order for my face and neck, only performing the orbits scan. After realizing their mistake, they contacted me to apologize and assured me that they would correct it at their cost. However, they went ahead and charged me twice instead. To make matters worse, they didn't ensure prior authorization with my insurance before the MRI, causing the insurance to deny coverage. Their negligence and lack of communication have cost me significant time, money, and stress. I'm now fighting with both the clinic and insurance for what should have been a straightforward procedure. This place is only interested in squeezing money out of patients, regardless of health or wellbeing. Save yourself the trouble and go elsewhere. Now they blocked me from adding anymore reviews at google. Definitely, I'll file a complaint through state medical board and every other agency that deals with this issue

I took a star off because it kept giving me an error when I tried to set up an online appointment,…read morebut it didn't tell me why it wouldn't go through. I was running errands and decided to just stop in and make an appointment. Everyone I interacted with was super friendly and helpful! They explained that my type of imaging needed to be cleared by insurance and they had a specific wait time for that - which is probably why the website wouldn't let me make a next day appointment. When I came in for my appointment, I only had to wait about 10 minutes before I was brought into the main MRI room. I came in for an ankle MRI, but I have other medical issues that warrant bi-annual brain MRIs. I'm used to a metal detector in front of the door and having to change completely. It was weird for me to have them take my word that I didn't have any metal on me so I didn't have to change and my purse was just casually put on a nearby counter top. So I wish they explained that more to me in the moment. The techs were super friendly and the process was over quickly. I highly recommend this location!

The quality of their imaging has fallen off during the past years, a few of my doctors reviewed my…read moreresults and said they weren't clear. They tell you that you can set up online appointments, but then they never respond so you have to call, when you call your put on hold automatically without being told that there's a hold time. Some of the front desk staff have an edge and are downright rude for no reason whatsoever. over the years it's been hit or miss with even getting copies of my x-rays, mammograms, etc. and I'm downright tired of the ineptness . I've been going there for years and when one of the doctors left things seem to just go downhill, not sure what the issues are, but I'm done they're out I've moved on. When you can trust an imaging facility, things are really changing for the worst.

No one answers the phone when you call. Robo answers and puts you on hold forever, sometimes hangs…read moreup when you've been holding a long time. I went there finally to make appt. and watched them do it.

El equipo completo de la Dra. Collado es el mejor que he visto. Secretaria, enfermera, etc, te…read morebrindan una atención especial, son muy amables. La doctora le dedica el tiempo necesario a sus pacientes, conversa con ellos y se preocupa de manera personal por cada uno. Excelente servicio!

I absolutely enjoy going for visits with Dr Collado, very understanding takes time to hear all of…read moreyour concerns etc. The girls upfront are sweet and kind they help you out with any questions you may have. it's comfortable.