We had Sparkletts water service for over 9 years and never once needed to call customer service…read more Since the change to Primo Water, everything has gone downhill. I have been charged double and billed early for services I hadn't even received. On top of that, every time I try to resolve the issue I spend 30+ minutes on hold before reaching anyone. What used to be a smooth, reliable service has now become a monthly headache. In just a few months under Primo, I've had to call more times than I did in nearly a decade with Sparkletts. All I want to do now is cancel my service, because the time and frustration are simply not worth it. Primo needs to seriously improve its billing practices and customer support. Loyal customers like me should not be treated this way.

Sparkletts/Primo/Whatever water delivery in Bakersfield is a complete mess. You can't even be sure…read morewhich Yelp profile is them, or when and if they will show up. Delivery dates in your account appear to be suggestions at best, and often dates come and go with no delivery. Apparently every water delivery company in Bakersfield merged, and the back office is run by 3rd graders. Drivers are great, when they are given a schedule.

Shoutout to Cornelius at Primo Brands for saving my back AND my sanity…read more Living on the third floor with no elevator + being pregnant + hauling heavy water jugs upstairs should honestly count as an Olympic sport. And somehow it got even harder after giving birth. I was tired, sore, and still dragging bottles like a workout I never signed up for. Now? They deliver straight to my door. No sweating, no struggling, no "please don't let me drop this" moments. Just clean water for my family and peace of mind for me. Huge, heartfelt thank you to the Montgomery family for looking out and extending their friends & family discount to me. That kind of support really means everything. My back and my wallet are both forever grateful!

Sparkletts has been an absolute NIGHTMARE to deal with .. they transfer you all over the place…read morewith no solution to resolving your issue .. I've been trying to get reinstated for 2 1/2 months and they've been ping-ponging me from dept to dept ever since .. Do NOT give them your business .. I have their dispenser, I want address to return it .. they refuse to give me address .. they say my account has to be reinstated before they give me address .. I no longer want to deal with them .. Has anyone else gone thru this NIGHTMARE with Sparkletts/Primo ..??

Small business with AWESOME CUSTOMER SERVICE! I moved back to town after being away for three…read moreyears. Being a customer before I left, I called the office and reinstated my delivery service. Two hours later Otto delivered my water to my front door !! Comparable price to the major water delivery companies, with RESPONSIVE, UNBELIEVABLE CUSTOMER SERVICE THAT CANNOT BE BEAT ! You will LOVE everything about this company!!!!!!

I stopped by and Purerite is no longer there. The web site takes you to a different company. I'm so…read moresad about this. They had the best water and amazing owners.

Emmanuel Jasso always has a positive attitude and is professional when delivering water for me and…read moremy family

Our driver is Rudy, and he is fantastic. Always friendly, great service, brings water all the way…read moreto the garage.

Was researching for months to find the best and most cost efficient soft water system. My coworker…read moretold me about this place so I called to request a quote. The lady that answered said she would forward my info to an Oscar. Oscar called me about an hour later and went over the entire system and the cost. His price was about $500-$1000 cheaper than local competitors. With good pricing and probably the best yelp reviews I decided to go with him. Installation was about a week later. The installer came around 11am and took about 8 hours to install the entire system. His install time too longer than originally quoted but I'm glad he took his time and didn't miss any steps. When it was all done he educated me on the entire system. It's pretty much a set it and forget it system except for maintaining certain salt levels. Within days I felt the difference in my skin. It wasn't as dry as before and the water really did feel soft. Highly recommend them!!

The water quality has significantly worsened in just over half a year. When I contacted this place…read moreabout the issue, they only performed a basic water softener test and then advised me to take my water somewhere else for a proper water quality test. Water seems soft but it doeant seem to remove any other toxic elements no more or does less This was especially disappointing because they advertise that these tanks should last 5 to 10 years. Based on my experience, the performance declined much sooner than expected, and I did not feel like the issue was taken seriously or properly evaluated.

We've had a great experience with Masters Coffee & Water Service. Their service has been reliable,…read moreprofessional, and always on time. A special thank you to our delivery driver, Rolando Gaza. He is consistently friendly, courteous, and dependable. He always greets us with a smile, takes great care during deliveries, and goes above and beyond to make sure everything is taken care of. It's clear that he takes pride in his work, and it shows. Excellent customer service is hard to find these days, and both Rolando and the team at Masters Coffee & Water Service have earned our appreciation. We highly recommend them to anyone looking for dependable water and coffee service!

Don, my delivery driver from Masters Coffee & Water, provides outstanding service. He is always…read morepunctual, professional, and friendly. My water deliveries are consistently reliable, and he takes great care to make sure everything is placed where it needs to be. It's clear that he takes pride in his work and values his customers. I truly appreciate his excellent service and highly recommend Masters Coffee & Water, especially because of employees like Don! God bless you all and thank you, Cedric Merrick

I was running my hand through my hair this morning and thinking "whoa my hair feels so soft"…read more Thanks Kinetico! I've had three systems installed by them and the process is always great. They recently helped me take my reverse osmosis system with me from my old house to my new one when I moved. I love the peace of mind I feel when I'm refilling my kids water bottles before soccer practice. The whole house water softener system is something I've been planning and saving for. My new old house (built in 1958) needed two systems instead of one, which would have been out of my price range. But they worked with me to finally make it happen. Roman is a great technician and his installs are super tidy.

We have been a Kinetico customer for more than 30 years. We have never been happier with the…read moreoutcome of the customer service and especially the Kinetico product. Edward is responsive. He provided me with all the details of the water system that our city requested to pass inspection upon installation. His installation team is professional. They have the eye for the little installation details. I said this because of where my system had to be installed, and the team worked hard to make it happen. This morning, my inspection passed in flying colors. Edward was confident it would pass. We purchased the Premier Twin-Tank Non-Electric Softener, Premier Twin-Tank Non-Electric Chlorine/Chloramine Filter. There are only two of us in the household, and the product is sufficient enough for us. We couldn't be happier. It's a great system from a great company. As for value, I have said it all.

Best water store around. I drive from LAX area, so about 45 miles round trip but it's worth it. I…read moreonly go every few months so fill about 18 gallons. Great price for alkaline & purified water. Employees are always extremely helpful & friendly. And they have a loyalty card. I've gone to pretty much every water store closer & they're way more expensive but more importantly the alkaline water doesn't taste good.

We get our alkaline water here and each time we go, service has been great. They are very helpful…read moreand they work fast to get all our bottles filled. Prices are great too. We have glass 5 gallon water jugs and they've been very careful when filling it up for us. They used to sell more glass jugs, but lately I haven't seen them. When you go, make sure to get a punch card! I love it whenever we fill them up and get free water!

I'll do this review in chronological order. It started with the owner, Jay, coming to my house…read morepersonally to inspect the site and give a quote. He is a very personable guy and you can tell he is a complete water nerd, and that is a HUGE compliment. The man clearly does something that he loves for work. His family heritage is in water business too going back to Wisconsin, anyone from there knows the last name immediately. Fast forward to yesterday morning. Dan comes out to do the install. As you can see in the picture, Dan had to get fancy with the piping because of the requirement to be able to access the fire sprinkler system in the garage. This dude was an absolute artist with his soldering skills. He's definitely a measure twice - cut once, type of guy. Just a master at his craft and nothing less. Additionally, Dan installed a RO system for drinking water under my kitchen sink. We had one but it was from 2007 and we mainly used it for coffee water and dog bowl water because it didn't really taste the best but was safe for consumption so this upgrade was very much needed. My wife got home from work to two cups of water on the dining room table, I didn't tell her which one was which. One was a cup of arrowhead spring mineral water and the other was fron the new system. She was able to tell which one was the new system HOWEVER she said it tasted great and not like the previous system. So now, going forward, we will no longer be buying arrowhead jugs and consuming micro plastics on the daily. Wrapping up: A solid 10 star if I could review of a company. Pricing was fair and customer service through the roof. Very happy they're local too. Highly Recommend.

We recently had a whole house water softner with filtration and reverse osmosis water system…read moreinstalled by Advanced Water Solutions, and we are extremely pleased with the entire experience. Before making our decision, we interviewed three different companies, and Advanced Water Solutions clearly provided the most value for the money. It was absolutely well worth it. Alonso was our installer, and he did a fabulous job from start to finish. He was professional, knowledgeable, efficient, and took the time to make sure everything was installed properly. About a week later, I contacted the main office regarding an issue with the reverse osmosis system. I was very impressed with how quickly Advanced Water Solutions responded. Alonso returned promptly, quickly troubleshot the issue, and repaired the problem efficiently. I would like to commend Advanced Water Solutions for their expedited customer service, efficient response, and excellent repair support. It's refreshing to work with a company that truly stands behind their service and values their customers. This is truly a FIVE STAR Company and I would not hesitate to recommend them if you are looking for water solutions for your home.

We used Cool Plant Water for 5 years in our business. From account setup to install to de-install…read morethese folks are top notch. Super professional and customer service oriented. Highly recommended!

Contacted Cool Planet to set up a simple water cooler/filter for our small office in Costa Mesa…read more They got back to me right away with their simple menu of options what they offer. Prices were competitive and Amanda was the first of the other companies I contacted to get back to me. We decided on an choice for carbon filtered. Then they came out and installed it within a few days. After a few days, we decided the water here needed more work than just the carbon filter, so they came out and added the RO filter to the setup super quickly and just with the monthly charge to the bill. Everyone was courteous and efficient. They're great to work with and recommend.