Shoutout to Cornelius at Primo Brands for saving my back AND my sanity Living on the third floor with no elevator + being pregnant + hauling heavy water jugs upstairs should honestly count as an Olympic sport. And somehow it got even harder after giving birth. I was tired, sore, and still dragging bottles like a workout I never signed up for. Now? They deliver straight to my door. No sweating, no struggling, no "please don't let me drop this" moments. Just clean water for my family and peace of mind for me. Huge, heartfelt thank you to the Montgomery family for looking out and extending their friends & family discount to me. That kind of support really means everything. My back and my wallet are both forever grateful! read more

Sparkletts has been an absolute NIGHTMARE to deal with .. they transfer you all over the place with no solution to resolving your issue .. I've been trying to get reinstated for 2 1/2 months and they've been ping-ponging me from dept to dept ever since .. Do NOT give them your business .. I have their dispenser, I want address to return it .. they refuse to give me address .. they say my account has to be reinstated before they give me address .. I no longer want to deal with them .. Has anyone else gone thru this NIGHTMARE with Sparkletts/Primo ..?? read more

I used them for about 5 years, but the quality went downhill quick . The customer service is pretty much non-existent with only promises of improvement but no follow through. I also had several bad experiences with the delivery drivers too. They never delivered the amount of water I requested. Often times they delivered bottles with cracks that would leak on my floor. They brand it as Sparkletts but it's really Primo brand. Time to look for other alternatives that care about their customers. read more

Primo Water Does not deliver. Ever since they took over Sparklets. I received a double order 6 weeks ago and have not received any water ever since. They keep skipping my delivery with no reason. Customer Service is anything but that and they have no answers. Just keep saying it is "scheduled for delivery." "Yes, you will receive it tomorrow..." Nope! o water. No help. So service. The absolute worst. read more

I started getting water delivered a few months ago. Everything has been consistent except for one incident where my water tasted and smelled off. The company retrieved the water to "test" it. Unfortunately, they only marked my complaint as "odor", so their testing was just a sniff test. Someone basically sniffed the water and confirmed that there was an odor. Whatever chemicals my family and I ingested were not tested for, so we will never know, and for that I'll always be nervous. I am disappointed with the lab for their "testing." Anyone could've sniff and confirm the odor. As a matter of fact, Sparklett driver smelled it and told me it smelled like windex. The manager did call me to explain the process of treating spring water which is through ozone after we got the the sniff test result. I appreciated him for updating me. I felt like he did give me a bit of assurance. However, I didn't get a clear answer thanks to the incompetence of the lab and its technician. My only guest was that it might have been residual ozone. However, I will never know because the water should've been tested and not just sniffed to confirm an odor. read more

Such a bad service for delivery. Then when I cancelled in Dec 2022, I cannot get my deposit still. It's March 2023. I called 10+ times so far. Wait time 15+ min every time and they say they requested deposit check every time. Sooooooooo frustrating!!!!!! read more

I would even gve them that but I didnt hve choice! I have provided statements and invoice, and I even gve thm a review bck in april for thier horrible service. Yet months later I'm still being charged. Thy nvr cancelled my acct, even tho thy gt bck there stuff and equipment?? CAN U SAY FRAUDS.. THAT IS FRAUD. THESE PEOPLE AND THIS COMPANY IS FRAUDULENT AND THY MAKE IT NEAR IMPOSSIBLE TO REACH OUT TO ANYONE, SUPERVISOR PRESIDENT OF COMPANY ANYONE! As u can see dates on statements these people are still charging me and thy are fully aware I'm no longer customer. Do not waste your time or money with this company! read more

DISGUSTING! It is disgusting how blatantly Arrogant and disrespectful Brandi from the lake land Florida customer service call center is. I'll get straight to the point. Sparkletts' faulty cooler caused extensive water damage to our wood floor and when I called to see what company policy was she stated they "WILL NOT ASSUME LIABILITY" but will reimburse me 3 months fee. $97! Hahaha $97!! Well gee thanks Sparkletts for brushing your teeth before you spit in our face. Needless to say I am filing complaints with the California consumer agency and the BBB. I'm Also seeking legal representation. You would think with all the water filtration options available on the market Sparkletts would treat its customers with more respect. We are people with voices not just a monthly fee that adds to your bottom line. *In the photos first we noticed the floor start buckling, then when stepped on water come up thru the seems. We removed the cooler and over the next few days the wood changed color and buckeled a lot more. read more

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So I called this number during business hours. I've been on hold for over 50 minutes to ask about enrolling. No answer. Im pretty sure that reflects the customer service I could expect to receive. Oh well. read more

0 stars for the company stay away from it or you will end up paying hundreds of dollars and on a collection agency. I had to leave the country for a family situation for about 3 months I come back and tried to reactivate my account to start receiving water since there's no contract other than you pay for whatever water you receive plus the cost of renting the machine which is like less than $3 a month. I call costumer service and they said there's anything they can do my account was referred to a collection agency and not I owe close to 500 dollars plus whatever Interest I'll getting charge... I was in shock !!! I ask for different option maybe they can pick up their stupid and ugly machine and I can pay for the the months of unused/ unconsumed water and that's it ... no I have to pay all that money and the faster the better because of the interest they charge. Don't sign up for this service is very very upsetting and frustrating. I don't know what to do I don't want this machine let alone being on collection for the first time ever read more

I love my water great service I had a problem with one of my bottles that was leaking. The manager was very helpful and replaced my bottle. Great service very nice guy read more

So, I am a Costco member and it turns out that Costco member's receive a member rate and also have a separate customer service number to call. Its been soooo much better. Or it could be the same people they just treat me better because I'm a Costco member. Whatever the case, problem solved. read more

Your company needs a better follow-through with closing out accounts. Number one you dog customers for their payments when I did have service and this service was for years with Sparkletts. Once I closed the account, you informed me weeks later that I needed to hand in the empty bottles, which I more than obliged, or if I did not, the account would go to collections for $ 135.98. I have called you eight times to try and get someone to pick up the bottles but they remain in my front porch looking like an eyesore. No one comes because there is nothing in it for them so the driver will not stop and pick up the bottles. I have a few days before this account goes into collections and now I am asking for the address of a warehouse in the Lancaster area so that I can drop them off. You told me last week that someone would call me by today to schedule a pick-up that was another fabrication. I continue to wait for someone to call me and give me some kind of direction. But as far as I am concerned your customer service falls way short of average. You suck!!!!!!!!!!!!!! read more

You like liars ? Horrible customer service ? Being charged for products you didn't by? And making you pay at the end ? GO WITH SPARKLETTS!! FUCKING HORRIBLE SERVICE !! STAY FAR FAR AWAY ! read more

Used to be good. Now it took 4 attempts and a hour of wait time to finally speak to a person after calling and calling. Customer service isn't allowed to even copy me on an email supposedly being sent to the local office. Why? I'm awaiting a call back from them related to price gouging and not honoring advertised prices. If response is adequate I will update my review. read more

My service was ok but mu friend said that the plant where they filter water is disgusting, and showed me a big bottle of water with lots of impurities when he shake it, so i did not care until tonight i wanted to drink from the water in the hot cold dispenser, llthat my 6 year old drinks from everyday, but susintly i found thouseands of white debries on the glass from where i already drink from, so bad for sparklets, is crazy even my friend also complain of getting a water dispenser replacement with a used one full of roaches from who knows who read more

Sparkletts Water - Water Delivery Near Me - Lancaster, California

I got 1100 kids coming to a dance at my school and I got no water. (All rights reserved) I work at an area high school which, rather unfortunately, has a Sparkletts account. Each year we are forced to use them for water for dances on our campus. THEY. ARE. HORRIBLE. Unreturned phone calls, emails. Hours... not exaggerating for YELP effect ...HOURS on hold to be told this "national call center" can't get in touch with your area manager to help you, so sorry, your dance with 1000+ kids may or may not get the delivery of water and dispensers that has been already arranged. We can't really tell. Your water may come today. Or tomorrow. Or the next day. Or not at all. Really no way of knowing. So so SO sorry for the inconvenience. How does this company stay in business? read more

Would do zero or negative stars if possible. More than not, the delivery showed up outside of the 10 hour time span and delivered the wrong order. I was not given a total of $60 in bottle returns. Its been over 2 months which include about 10 phone calls and 3 emails that I have been trying to be refunded. They charged my card even though I had auto payments off. This comany is simply a grouping of criminals. This is the worst company I have ever dealt with in my life. read more

This company is a joke. About half the time, the delivery guy leaves the wrong number of bottles of water. A couple of times, I've been charged extra for bottles he said he delivered but didn't, or bottles he did deliver that I didn't ask for. Sometimes, I don't get credit for the empties the delivery driver picks up. I've waited an entire day for a repairman to come swap out my malfunctioning cooler, only to find out that "the computer forgot" to schedule my repairman. Literally EVERY TIME I have ordered anything besides my regular water (paper cups, mini-bottles, flavored water) the delivery guy has "forgotten" to stock them in his truck. And whenever you call to complain, you have to wait at least 20 minutes for someone to answer. And when they finally do answer, they'll put you back on hold for 30 minutes and then hang up on you. The only reasons I'm still a customer are because 1) I live in an ancient apartment building and my tap water is yellow; 2) Sparkletts' competitors cost WAY more; and 3) I'm handicapped and can't carry water home from the market. read more

My family have water delivery service with sparklett since 2015. The service is not bad. The only problem we have is they love to delivery water to my neighbor who lives across a street at first year. The problem was resolved since my family moved to an apt in 2016. After two years, we asked sparklett stop delivery water to us at May 2017 because we will move out in July 2017. Since we stop the water delivery, the driver did not come to our unit in 4th floor to pick up the empty bottles. Even he is delivery bottles to my apt' first floor gym every other week. After seven phone calls between May 25th and July 2nd, the Houston Region manager canceled our account, and told us sparklett cannot sand any driver to pick up five empty bottles because we do not order any new water! He also said this is not their problem, they will not refund the bottles deposit, the account has been canceled, and we cannot keep calling them to ask a diver to pick up the bottles. We can not login the our account since July 19th. In the end, my family received a bill from sparklett which ask us to pay 82 dollars at January 2018 because sparklett said they ware delivery water to my old apt between July 2017 to January 2018. This is impassable because apt at Houston has very strict regulations which does not allow anyone left 10 battles of water at the hallway in six months. Sparklett refuses to knowledge they are fraud us, and insist on we didn't canceled account. read more

Service has taken a serious decline. During the pandemic it was understandable but now I feel it is unacceptable. Water delivery is not consistent however the debit for automatic payment sure is. Will be canceling this service when they are back in the office since it is the weekend and they are closed. read more

RATING: -1,000,000 stars We finally had their stupid equipment picked up from our place like a month ago and we STILL have to deal with their sh*t. Not only did they NOT update their records saying that they picked up the equipment from us, they keep billing us for god knows what. Keep checking your bank account frequently because you are being robbed! read more

Just like many other reviewers here, I have a hard time believing that a company like this can still continue doing business. Given, I also have to take my responsibility of NOT changing my water company but unfortunately, there are not many other options to choose from so I've been using this company for over 4 years. I do think that the quality of their service has been getting worse over the years. Especially, for the last 2 years or so, I had to call the customer service almost every month to correct: billing mistake, the wrong amount of water bottles delivered, and getting the wrong type of water. They have a tendency to change fee amounts quite often as well. The most problematic and perplexing issue has been: there seems to be a huge disconnect between the office/headquarters and the delivery team. The delivery guy submits his delivery ticket/invoice, which the billing department goes by, it seems. Butt it was overwhelmingly consistent how the delivery ticket consisted of wrong information almost EVERY MONTH. Not to mention, the amount of water bottles delivered on the delivery ticket AND in actuality were so inconsistent, even though my plan clearly indicated 3 bottles a month. Since I've closed my account last May, the problems didn't end. They compounded additional charges stating that I never return some of the empty bottles. Plus, even though my account is closed, they continue to bill me every month with the additional fee of "paper invoice." Also, the customer service department has an average waiting time of 15 minutes or more. Many times, I had to wait more than 30 minutes to get a representative on the phone. This company clearly has the substantial degree of "internal" problems. The level of a headache and time you have to spend to fix problems with the company is too significant. I wish there is a better way to consume water. I did switch to Ready Refresh company and the service has been good. But sooner or later, I want to consider an in-home water solution. I am going to try to submit a complaint about this company through Better Business Bureau as well. The only power we have consumers is to NOT use service from a company like this and I wish I stopped the service much sooner read more

I am not sure what happened to this company. A while back, I believe in 2011 we were at the OC fair and they offered a good deal on renting a cooler and getting water deliveries. I decided to try it out. I did get sick of buying cases of water all the time and lugging it to my home from my car that is not parked at the house itself. This worked out even more because a few years later I started drinking water all the time. So we set up an appointment, only to find out that the guy was not going to deliver it unless someone was home. So, this works out wonderfully if you both work. Luckily I was able to get the neighbors to answer their door and agree to take this in for me. They were not real friendly neighbors so I am glad they agreed to help. The guy brought the cooler and water over and we were set. Unfortunately I am positive this was not the cooler I requested, but close enough. Not the point, but I was not being too picky. It was the right color at least. Years go by, and we received five gallon water jugs every two weeks. It has always worked out. We leave the empty jug out in the morning, they deliver the new one sometime between the morning and afternoon. No other work required. I don't know what has been going on as of late last year though. So one week in December he delivers the water two days early, on a Wednesday. I have no idea why. My schedule said that coming Friday as always. No phone call or anything. Thursday rolls around and I get my usual automated cut off voicemail about leaving my five gallon jug out tomorrow. Okay. So I leave the jug out that he never took on Friday. (Leave these out so you don't get another $6 per jug tacked onto your bill for keeping it.) Sure enough, no delivery. What the heck was going on?? So I call them, and I explain and want to know why he came early, but not on the schedule. Of course no answer to that, and he was either now coming later than usual, and then ten days after that instead of fourteen, or was it that he was now coming ten days sooner and fourteen after. I forgot. Whatever it was, my schedule was all screwed up and they had no intention of letting me know. Why even give me the paper schedule to keep so I am aware of when they are coming, if they make up their own dates? So after that fiasco a few months go by and no issues again. March 11th rolls around and he never shows up. No morning, afternoon, evening. Hey, I did get my cut off voicemail the night before though so what gives?? I call the next morning. Once again I am never given a reason as to why he did not show up. Did not feel like it I guess? She requested that he come that day on Saturday, and if not then come on Monday. Well I knew he was not going to come that day so I did not bother leaving the jug out. As I figured, I was correct. I leave it out that Monday, and as I was at the store a guy called to see if I still needed water. Um, YES. Still no explanation as to why no one came on Friday as scheduled. A water jug was finally left for me. They came as scheduled again on the 25th. But of course, they cannot stop there. I happen to look at my bank account and notice a $42 and something charge. W....T...H....???? It was bad enough that it jumped up to about $27-$28 as it was. Now I am livid. I call, AGAIN on this last Monday. The customer service on the phone has always been great which is why I will give it a 2 star as opposed to a 1 at this point. No notes or anything as to why I am charged so much. She looks, and cannot find it. Shocking! So maybe they are pulling fast ones and hope I do not see it? So she explains that she leaves an email to the supervisor about getting an approval for my refund. Why do I need approval to get $15 back that you guys overcharged me for zero reason? Mind you, she does say that I was not charged for that 3/11 non delivery or the Saturday after that. She explains that she will call me back when he replies. That was Monday. It is now Thursday. I am SO shocked that I have not received a call and still no refund. Then again it takes companies weeks to give you your money back even when they screwed up, but they are quick to take it. I guess I will have to call AGAIN. If this was not so convenient for me, I would have got rid of them after the last mess. Oh yes, and I did forget to mention that I had a leaking bottle in November that got all over my floor. They were supposed to give me a free replacement, and I did not receive that until I called weeks later and they lowered my bill. It would have never happened if I did not call. I do not want to deal with the hassle of switching companies, and I drink so much water now. I am to the point where I am going to have to decide if I should bother sticking around, or deal with lugging case after case of water and going right through them and having to make numerous trips to the recycling center. I am at the end of my rope here. read more

If this location delivers to Valencia/Santa Clarita...they have terrible service. Not only can they not get the delivery right, but even after messages were sent to the "Area Manager" the driver still was not doing his job. They would come on scheduled delivery days, remove my empty bottles, and would not replace them with a new bottle per my monthly agreement. I wouldn't ever get a phone call or so much as a note. I was only a customer for four months, and like clock work every delivery it was always something. I finally just cancelled and decided to go with a competitor. read more

This USED to be an awesome service even throughout Covid they kept up on deliveries and there was never an issue I was impressed, but just recently on my last 2 deliveries they have not been delivering my water. I order two 5 gallon water bottles since forever which never was an issue but just this last delivery they only delivered 1 I had to come home from work see the incorrect delivery call and sit on hold to correct it customer service was friendly and helpful but today once again I get home from work and NO 5 gallon water bottles were delivered. The last thing I want to do after a long day at work is to sit on hold waiting for customer service to correct an issue that never was and should not be an issue. I will be canceling their new piece of shit service and just buy water on my own! read more

Sparkletts is an absolute RIPOFF. We signed up and as soon as we got first invoice, there was an "energy surcharge" the Sparkletts rep at Costco never disclosed. It's almost the price of an entire bottle of water. That brings costs up to almost $9 a gallon. They should disclose all fees and let consumers decide. Non-disclosure is the same as lying. We are definitely complaining to Costco. read more

The WORST. 1) I called several times during their business hours and at times the lines weren't working or nobody answered. I thought it would be ok if I just used their website, but.... 2) I changed my delivery online at least 3 times and they kept bringing the wrong amount of bottles. I called to tell them this and they assured me it would be correct next time. IT WAS NOT. In the end I left a note for the delivery person spelling out exactly what to do. That is the only thing that has worked. 3) Last week I didn't get my delivery. I called and they told me they didn't bring my water because I had put a "stop" on my delivery. I had NOT called them or logged onto the website for a long time (because both were USELESS) so how could I have put a stop on my delivery?! They said they would fix this by bringing the water in 2 days. Did they? Of course not. 4) I submitted two official complaints through their website. I received emails confirming they got them and that they would reply shortly. They never did. I'm starting my research into getting water elsewhere. I was excited about this service because I have an infant and anything that will save me a trip and time is very helpful - but I've spent more time struggling with all their mess ups and at this point it's not saving me a thing. Big thumbs down. read more

I wish I could give less than one star. I can tell this company has no loyalty to their customers, and only after 2 months of service. I was given a coupon from the USPS after registering for an address change with them. The coupon, Welcome50, offered me a $50 credit to start up service with them, which meant my first month with deposit would be free. Great news. I was spending tons on bottled water, so this was a big save for me. I started out setting up online, which was going well, but I decided I wanted more info that only a human person could provide. So I called l customer care, got my answers, they confirmed the coupon code I had, and signed me up for the monthly service. I logged into my account for the first time and saw that I had service coming every two weeks. No biggie, I'll just call and have them switch it, which they did. Thank you. Now this part is my own fault as I should have checked my credit card statement closer. 2 months have gone by and I'm checking card for tax season, and I notice a charge I don't recognize. It read DS Services which is Sparkletts. I called up customer care to discuss the charges and why the coupon was not applied. I let the representative know the story, about how it seems the sales rep didn't really do their job appropriately the first time around. Not only was I signed up for the wrong service, but now the coupon I had was never applied. The representative talks to their supervisor and comes back telling me that it' my own problem and had I not let 60 days pass, they would have honored the coupon. Had they honored it in the beginning like they were supposed to, I would never have a problem. So I have cancelled my service and signed up with Nestle/Arrowhead. I actually avoided Nestle at first because of an article I had recently read, but I also don't appreciate the lack of customer loyalty. read more

Worst water service, billing system is outdated, On hold for 33 minutes. Water is left outside, empty bottles are not picked up so you have to pay for new deposits, $89 for 3 bottles not worth it !!! read more

Sparkletts Water - No more ! - Water Delivery Near Me - Lancaster, California

I had to cancel their services because they couldn't deliver the water bottles where I asked to leave-my back door. After I canceled their services, they promised me to pick up the remaining empty bottles which they haven't picked up. It was 3 months ago. I gave them 3 phone numbers to call me to schedule pick up, but they never called me. And now they have a nerve to send me an invoice for "bottle deposit fees". Every time I called to their customer services, I had to wait for at least 30 minutes and I literally had to wait for over an hour (I left my phone on speaker) for "Cancel my account" option. I hate to pay this stupid deposit fees, which I shouldn't have to pay as I intend to return the bottles, but I don't want them to ruin my credit history and I'm done with their stupidity. Besides, my time is too valuable to deal with such an unethical corporate. If this is their way to make a revenue, be my guest. I won't play your game anymore. I am very happy to switch to a local water delivery company. They delivered my order the exactly where I asked to. read more

Sparklett's is the WORST at anything, ever, anywhere. I signed up because I thought they might be better than ReadyRefresh/Arrowhead/Nestle (ha!) and it was a disaster. TO start, the first delivery of cooler and water bottles was several days late. The FIRST delivery! Talk about a bad impression. Then, the refill of two bottles that was supposed to come 2 weeks later was late. The driver, who had said to contact him directly with questions or changes, called to say he was going to be a day late. I thought, at least he let me know he was going to be late and would arrive the next day. That was a Wednesday, so I was expecting him on Friday. He never showed up, nor did we ever hear from him again. I tried calling the cell number he gave me six more times over the next four days and never heard back. Now, his mailbox is full --- likely with other irate customers -- and we never heard from him again. THEIR WAiT TIME ON HOLD WHEN YOU CALL THE MAIN NUMBER IS OVER 40 MINUTES! I've had to call in several times trying to find out what was going on, where was my water, etc. And the wait is always the same. Once I finally got through to cancel, the lady put me on hold again after I told her why I was calling, then hung up! I persistently called back again and finally got my cancel request in. The rep scheduled a pick-up for a week later to get the water cooler and my long-empty bottles, and...wait for it...HE NEVER SHOWED UP AGAIN! Sparklett's is textbook bad customer service. Do not order from them, and tell everyone you know not to as well. There is no company worse at what they do than Sparklett's -- and that's a fact. read more

This is by far the worst water company out there. They are not only very expensive, but also love to charge $10 dollars for late charges every month and not have the decency to mail you a bill! They charge for delivery fee every single time they come to your house and they don't even let you know that. I was paying 32 dollars a month just for them to come to my house, another 45 dollars for the water and so much more for the late fee! I cancelled my account and they accumulated charges along with late fees for months and didn't even send me a bill. I happened to discover I was in collections. I'm so disappointed with this company because they don't explain that they charge a delivery fee every single time they come to your house, nor do they tell you that you will pay late fee for every month you don't pay and they don't mail you a bill so at the end you're forced to pay because you're in collections! read more

I can't believe the customer service, the worst I ever had, they are very clever they don't give the service and they charge you month after month, they will charge you incredible amount of money for water that could cost me way less. NO WATER NO SERVICE AND YOU PAY THE SAME EVERY MONTH???? I cancelled it twice, I paid everything and they never came to pick up the equipment and the bottles, after you paid what they do is leave the regular deluvery of water, and then you are hooked up again. I've been a customer for two years, and the operators are so disrespectful when you want to cancell it. read more

NIGHTMARE. I'm becoming so frustrated that I'm going to cancel service....after having it for two weeks. My initial delivery date a couple of weeks ago had its date changed 4 times. Twice, I took time from work to go home and wait for the delivery only to log into Sparkletts.com and see the date had been changed. Water was FINALLY delivered on the 4th attempt after an "emergency" Saturday water delivery. Then, the water delivery was incorrect. I specifically ordered mountain spring water and was sent purified. Earlier this week, the delivery calendar said my next delivery was on a Wednesday. Then I logged in and saw it was changed to NEXT Thursday. I changed the delivery date to the Thursday of this current week and now I log in and see that the delivery was again changed!!! What is going on? read more

after getting a call from the regional manager I got all my issues sorted. I believe the communications for the Sparkletts site needs improvement but for now I am very happy with how the response was with this manager. They back paid me for the missing bottles and sent me some water I've been missing. Honestly thank them so much for helping me. I wish this review was under better circumstances but it is what it is. read more

This company cannot get delivery right if they tried, worst service ever. Nothing but excuses after stupid excuses. Save yourself alot of stress, Do Not Use This Worthless Company!!! We need another water company that WORKS!! read more

I signed up for your services 8/1/19 and was advised delivery would take next day. I called their call center 8/6/19 to follow up as I had not received delivery and was told it would now be delivered 8/8/19 and would be called to advise on estimated time of delivery. never received a call much less the water so I called to cancel services today 8/9/11. very dissatisfied with your company. terrible read more

Horrible service. Something was obviously wrong with the machine or water has it had a foul after taste. Called Sparkletts and they did not give a damn!! 1st call couldn't even get a credit for water we have not been able to drink. 2nd call the day, the day they were to have a tech come out to replace I receive a notice for my upcoming delivery at the end of the week. This included the machine that was to be delivered today (tuesday). So I call back as I had to take a day off from work because they don't give you a window time and ask about my order, "oh it wasn't in stock" so no one bothered to call me or send a email that there would be no delivery today?! Not everyone is at home all day to wait around for a possible delivery and being the temp has been over 100 degrees! They lost a long time customer after this fiasco. I will never even buy a sparkletts brand product. HORRIBLE customer service. Thankful I found a more reasonable and understanding service. read more

If you're looking for a company to deliver water to your home or office. You're better off purchasing your own water dispenser and getting a local company to deliver water. I personally use Water Village out of Echo Park. They're awesome! I tried both Sparkletts and Ready Refresh and they both are the worst! read more