I have been working with Irina, and she is fantastic! Her approach is with care and dedication, that her field requires. She's up front, and honest. Yet understanding and compassionate. 10/10, and would recommend her to anyone! read more

outstanding staff this place is non judgmental and just so caring. These people have transformed my life and they take all insurance types. If your looking for help this is the place seriously . read more

both Dr Dawn and Kendra (nurse practitioner) are amazing, knowledgeable and caring. I will always be grateful to them for their expert advice, deep listening, expert guidance and amazing support. I wholeheartedly recommend the Mather's center and Dr Dawn and Kendra (MHNP). they are simply the best. thank you thank you thank you! read more

Terrible patient services. They don't call you back. Tele-health appointments barely ever connect properly. Was promised therapy services within 3months... it's been six and nothing! They refuse to take patients history into account - I have tried so many anxiety meds that don't work prior to Mathers, but they refuse to try anything new, even after begging for anything new that I haven't tried. This has been going on for 2 months now that I haven't been able to get ANY anxiety medication from them. End result, I fired them and they fired me. Good riddance... I get better mental health care from my Primary Health Care Provider! I would not give them any stars if I could. read more

If I could give 0 stars I would. First time here and last. I was prescribed so many medications that were not right for me. And had a really bad reaction to the combination. Do not recommend this place read more

I wish I could give zero stars. 2 appointments were missed by Dr. Wanyana. She just didn't show for 2 appointments in a row. Then we had a phone appointment for 5:30 but called at 3:30 and had an attitude that we couldn't get to the phone and stated that she was too busy to call at the appointment time. The office staff has 2 people. The man is nice, but the woman is rude and belligerent. When try to get ahold of the manager, the secretary lies and says she is the manager to cover for her friend, the doctor who missed 2 appointments. Trying to get medication refills if next to impossible. I had to call for 15 business days (more than 2 weeks) to get a refill because I had to leave messages and no one answers the messages. Stay far away from this place!!! read more

This place can't keep help and doctors seems to come and go. I am surprised it's still open.

Dr.Vermuri is very compassionate, caring, and knowledgeable doctor with counseling and treatment.. Dr.Vermuri has been very understanding, helpful with my care for many years. Highly appreciated and Recommend Dr Vermuri and staffing at Mathers Clinic. read more

When my husband died over a year ago I was absolutely devastated and grief stricken. I couldn't eat, sleep or function. I turned to Mathers Clinic to seek help from counselor Barbara Webb. I was seeing her once a week for 3 months. She then told me to start taking a chemical (escitalopram ), prescribed to me by her nurse on the phone. I reported that I had very bad side effects from it and that I lived alone, with nobody watching over me. In response, she dropped me, never followed up and didn't care. When you see a therapist you put your trust and life into their hands and that's what I got. I went through months of torment and I am not able to trust another therapist after this experience. read more

I've been going here for 10 years and Dr V. Has been great. Now that he's out on medical leave I can't believe how horrible the receptionists are and the amount of bullshit you have to go through just to get your prescription filled. The last time I needed them filled they wanted me to go in for a drug screen. No problem but I was already out of my medication for 3 days so my screen comes back clean but since the medication I'm on didn't show up on the drug screen. They won't fill my prescription. It's safe to say that I will not be going back there again. read more

Dr Vemuri is the dearest, sweetest man and is now the only Dr I see. He takes time and listens to my issues and then goes out of his way to help me. The virtual meetings during Covid crisis are actually very convenient for me as I do not drive. The staff and counselors are friendly and knowledgeable. Despite all of my personal issues, I've had very positive experiences at Mathers; both Elgin and Crystal Lake locations. Would highly recommend this clinic to anyone needing help with addiction, mental health, counseling and/or DUI evaluations. You can trust these wonderful people to get you on the road to recovery. read more

Dr. V. negligently cold-turkey'd me for 6 days off a medication he specifically told me was incredibly dangerous to do so (so do the warning labels) by not refilling the script for 6 days. This was after he had previously cancelled my previous two appointments (I hadn't seen him since November). After six days of being off the meds I was in a suicidal depression. My wife called the clinic and put me on the phone to reorder meds. The woman I spoke to (Michelle) patient blamed me and told me I should have done more to get meds (I also tried refilling at the pharmacy hoping that would spur the doctor to take action). At that point, I yelled and swore at her. I'm sorry, Michelle-that's not who I am, even though I found out you reported my behavior and the doctor discharged me without notifying me, I still forgive you, I hope you can forgive my rude behavior over the phone. Now, I'm a couple of days from running out of meds and the clinic refuses to renew my script, and through it all, the doctor hasn't contacted me once. I'll be contacting the IL Dept. of Health to file an incident report. Avoid at all costs-they deleted my review on Google. read more

This office is a JOKE. They miss appointments and the phone rings and rings and rings with no one picking up. I'm told the office is closed for COVID but this is NOT right and NOT fair or reasonable to people. Other offices/doctors are able to handle things far better. This office, even before being closed from COVID, failed to fill prescriptions in a timely manner and failed to have doctors call you back. They claim the doctor is a 'doctor' as well but they're not, they are "nurse practitioners". STOP CALLING THEM DOCTORS WHEN THEY ARE NOT. It's falsification of title. read more

I have been an advocate client with Dr.Vermuri that I felt understood me and had formed a good, safe and reliable relationship with him. It is very difficult for me to feel that way and once he retired and I had to see someone new I was anxious. The receptionist, Mern, was extremely nice and helpful and approachable when I was waiting to see this new doctor. She said if its not a good fit there was another one Dr. Aleen Shah and I could schedule with her to accommodate my needs. That appointment was awful, I felt misunderstood, judged and very uncomfortable when I left. I took her advice and scheduled with Dr. Shah and wow, the difference. I was extremely hesitant and nervous going after that awful experience but it turned out to be the best experience. We discussed the best plan, she was kind, open, and truly listened. I felt at ease and she put me back on my regular dose which instantly felt like a weight had been lifted from my shoulders. Its so important to see every person, situation differently. Opposed to boxing them all together and saying no and trying to make me change medications, after taking the same amount for more than 15 years. I am grateful to have found her and look forward to working with her. I know there has been a big change but I highly recommend this clinic. I was hesitant after that one doctor but took the receptionist's advice! I am very happy now and because I kept an open mind to try my new Dr. now I am in a great place. Highly appreciated and recommend. read more

I had an appointment which they gave away. I had enough medication for that night and the receptionist, 3 times, told me everything was my fault. She told me I could have an appt a week later. I told her I was out of meds and she, again, told me that it was my fault. I ended up hanging up on her but haven't even received a call as to my well being. When dealing with mentally unstable people, it is probably a bad idea to make them upset, especially when there is a 50% chance they will try to harm themselves, also, knowing they would not have their meds for a week. I will never go back there! read more

Only if you're desperate. The overwhelming majority of the staff that I've worked with is thoroughly incompetent. I have dealt with a scheduling error caused by someone mixing up the days of the week. A nurse practitioner (Fried) demanding to know why my mother didn't keep track of my medications, even though I am an adult woman, when I pointed out that either she or someone else at the office had already tried a medication for me. The worst is the main psychiatrist (Vermuri). On my last appointment with him the wait was so long that a woman with an appointment before me had run out of oxygen. This was my first appointment with him in a while, and he insisted that he did not need information on my non-psychiatric medications. He was going to look into adjusting my anti-depressants. He also lacks bedside manner, and the therapist I was seeing was aware of this issue. To be fair, other members of the staff are nice and try to make up for the incompetence, but it'd be better if the people in charge just hired better people. read more

If you are serious about helping your loved ones, or, yourself, steer clear of this clinic. The first impression at the Crystal Lake facility is that the waiting area needs to be updated (a coat of paint) and the literature in piles is difficult to look at even if you do not have a mental health issue. I don't know if the front desk staff is paid or court ordered to complete volunteer hours, however, they very rarely give the impression that they are their to work. On occasions, we have waited 10-12 minutes after we checked in and had to go up and remind them we were there, or, ask if the caregiver was in the building. Of course, it was a different person at the desk then, we were told the therapist was not notified we were there. Perhaps they have become too calloused. Mathers does not provide virtual meetings and we now rely on phone call sessions. My husband missed answering and the therapist never left a direct call back number. We called the main office immediately but it was closed. This is the tip of the iceberg. The mental healthcare system in this country is extremely lacking in good providers. I understand insurance may limit service providers which is our situation. I just cannot recommend this facility because I know how long it takes to see a breakthrough and many people cannot afford to wait for results and have to start over. Good luck. read more

Our son needed a formal evaluation for adhd and had testing done at the Woodstock location. The testing was done in September. Mathers Clinic refused to release his results until December which is when his insurance payment went through. Then they refused to release his results until we paid our portion of the bill. What a scam! Our son could have been benefitting from therapy or medication all this time. They had the results ready two weeks after the testing was done and simply refused to give them to us. Find another place to go to, seriously. All they care about is the money. Nobody has asked how our son is doing. read more

They don't respond to patients, the front desk will hang up on you, you'll call the crystal lake number and randomly be talking to the other mathers clinic in Rockford or Woodstock.... I really don't understand this place but I've never had to cry and beg someone to respond to me just so they can fill my medication so I don't have a seizure. read more

I just called to ask a few questions regarding possibly getting a family members care with this clinic. This family member is really going through it lately so I'm trying to help as much as I can. Mental health services that are actually helpful are so hard to find and I realize that isn't entirely up to this clinic to be the good in our community but maybe just try to be respectful and kind to people who need help and compassion? Even the front desk woman who called me back after a couple days (I called Friday around 4pm and the call was returned Monday at 12:20pm) was very short, rude, unaccommodating, not understanding or kind or helpful at all. How is anyone supposed to feel like their family members are being taken care of at all when they can't even call and get a few questions answered in a nice respectful way? Disgusting and sad. read more

I've been going here to see Dr. Fried for over five months now and I can't describe the relief I feel that I finally have everything sorted out. I feel like my happy, determined self again and I never thought that would be possible. The staff has always been friendly to me, and Dr. Fried is a very sweet person. She always responds to emails promptly and I couldn't be happier. read more

I had a very bad experience with the clinic and I was wondering where or who if there is someone that I could speak with. I don't feel safe with who I am speaking to since there is only one person at the front desk. There MUST be someone I can speak to about the "treatment" I was given yesterday over the phone. Even through my tears I was hung-up on...wondering if anyone ever felt justified in getting any of their own issues resolved... read more

I recently called and talked to the office manager at the Crystal Lake office to take care of a mistake they made and was treated with such disrespect and complete rudeness! She would not allow me to speak and when I did she threatened to hang up on me because I was yelling....three times (I was not close to yelling)! She knew nothing of what I was talking about claiming my medical records did not show anything (later while talking to another location all my information WAS there), nor did she know anything about programs offered by her clinic. I am very satisfied with all other customer service representatives I have delt with ,the doctors and other staff. But I have worked in customer service for decades and would have been fired if I EVER spoke to a client in this manner. She needs to be removed!!! read more

This place does NOT care about counseling it's patients in any way. Their only concern is collecting their money every week for the rest of their patient's lives. They should remove the word "counseling" from their name altogether. They basically told me that I could "not be involved" in my family member's care there. They have no bedside manner whatsoever and it's clear to me that they are strictly a "business" with the sole intent of making money. I would NOT recommend this place to anyone who needs mental health care. ESPECIALLY if that person wants their friends/family members involved in their recovery. Thumbs down Mathers. By the way, good luck even getting a hold of someone on the phone here, I've called a grand total of 5 times, and 3 of those times I waited on hold for over 10 minutes just to get hung up on. read more

The counselor and Dr at Mathers Clinic have helped me tremendously, are very caring. I left a Dr because she acted like she didn't care when I was in the middle of a crisis and when I switched to Mathers clinic I felt like they truly cared and have been there for me constantly. The Dr even gave me her email in case I needed to directly reach her without having to call the front desk and she always responded very quickly to me. I would recommend them highly to anyone in need of a new Dr or that has one that doesn't seem to care. read more

I had something going on that I was unable to handle alone. I went to one doctor(not Mathers Clinic) and they made me feel even worse. I found Dr. Vemuri and after my first visit he diagnosed me and knew exactly what I needed to do to come back to having a mentally healthy life style. He took care of any issues I had every time I called and would even contact me quickly in between patients which always was a relief.....especially with OCD. I have to say he was absolutely amazing and I would and do recommend him to anybody I know needing help. read more

They are amazing here! As for payments. They are more than willing to work out a payment plan if needed. Going here has saved my family

The best psychiatrist of the group is Dr. Joanne Parks, and she was let go because she was starting her own clinic and naturally her clients wanted to follow her - like me. They will not tell you that, of course. The office manager called me THE DAY OF my appointment to tell me Dr. Parks was no longer with the practice. She stated that Dr. Parks went on holiday and did not return She made it sound like Dr. Parks just disappeared, leaving her patients high and dry. After bantering with the office manager about information to contact Dr. Parks, I googled her and called her up. She is making it easy for her patients to get in contact with her. Her number is: 847-542-9780 for any of her patients who need to contact her. I am absolutely disgusted with Mathers Clinic, a nonprofit agency, who is more concerned about business than the well-being and mental health of their patients. In addition, they are overcharging patients to obtain their medical records. I've filed a complaint with HIPAA and encourage other patients to follow suit. read more