Worst experience ever. Purchased a dining room table and server. They were both damaged. Another delivery had the same problems ( both damaged). Third delivery, only server brought, damaged yet again. Have called store numerous times and can never speak to same person and had to voice concerns 6 different times. No one there was helpful, they lied about inspecting items prior to delivery. How can they say inspections done when damages so obvious. Either way, I would never purchase another item from Mathis Brothers and returned the damage/defective furniture. read more

Mathis Home - Damaged dining room server. - Furniture Stores Near Me - Irvine, California

Thank you Mathis Brothers for the wonderful experience. Our living room is now finally complete. Our sales person Ati helped keep us updated all along the way. Will surley go to Mathis Brosnan again for our next purchase. read more

Mathis Home - Purchased swivel recliner, recliner loveseat and side tables. - Furniture Stores Near Me - Irvine, California

AMAZING EXPERIENCE from start to finish! I first worked with Michael Tran, who had the patience of a saint helping me pick out furniture for a new vacation home we purchased. He was kind and helpful and spent most of the day with me, even making sure I got a chance to eat at their great little onsite cafe. He gave me beautiful suggestions and has stayed in constant communication with me regarding everything!!! I had to go back today to pick out some mattresses, etc. and ended up arriving before Michael started his shift. That is when I met RJ Jones - with a smile that could light up the universe. He was equally outstanding! I could just feel his sincerity and warmth in everything he did and said to help me. I never felt pressured or like anyone was trying to upsell me....only that they were trying to accommodate me. Steve (who is the mattress expert) was very patient as I went back and forth trying to decide on which ones to get. Please - there is no other place in all of California you should ever be shopping at. The showroom is the size of a small town, but it is not overwhelming thanks to incredible associates like RJ and Michael! Make sure to ask for them. I will recommend this store to everyone I know! read more

Zero customer service after you purchase. Still not delivered and it's past December 8th.

I have had the most horrible experience with Mathis Brothers. I ordered 2 couches in April, 2021. I purchased one special order which did not arrive until way after they said it would arrive. I got false information multiple times about the delivery date and had to absolutely hound them to get any sort of information. Special order couches take time, I get that.. it was mostly just the dishonesty and little to no follow up. My biggest concern is the couch we purchased that was horribly defective. We purchased it in April and 3 days after, a spring popped (on a brand new couch). I called them to ask for a replacement and they said they would not give me a replacement and that a technician would have to come out to fix it. That took many weeks. Once a technician came out, they fixed the one spring. The next day two more springs popped. I called them and asked for a replacement, but they refused and said a technician would have to come out again to determine if it was defective, but they said it would take weeks. I spent hours on the phone with customer service and finally spoke to someone who agreed that it was defective. They allowed me to exchange it, however, the sofa was no longer in stock and I needed to choose another one. I did that. The sofa that I ordered is finally in stock, and Mathis brothers scheduled a delivery date. I took the day off of work to receive the order, and they came and would not pick up the couch because it had a little dog hair on it (not much). I am not sure how not to get a little bit of dog hair on a couch that is in my house with my dog- he was not allowed to sit on it. I wanted the couch, but it was defective, so I needed a new one. I told them that I wasn't aware that it needed to be cleaned to be picked up and offered to vacuum and deep clean it right then it so they could take it. They refused and left. I vacuumed the couch and called and called for hours trying to get someone to come back and pick it up, with absolutely no success. Customer service was extremely rude to me and told me I had to wait another two weeks to get anyone to come out to pick up the couch and deliver the new one. Mathis Brothers sold me a defective couch, and now, a little over 3 months later, still has not resolved the issue. If you would like to spend a ton of money for merchandise that breaks and customer service that is rude and unhelpful- go to Mathis Brothers! Update: I have emailed the email below and still have not received any phone call- no one from Mathis brothers has contacted me. read more

I had been looking all over SoCal for a very particular shape of sofa to fit into my lounge, but with no luck. As soon as Mathis Bros opened I went straight in and was greeted by Alan York who was very committed to helping me find what I needed. I told Alan at the very start I would be a very difficult customer but he never wavered and spent hours with me finding a custom solution. The sofa arrived last week and it looks amazing. I cannot recommend Alan enough. read more

Mathis Home - Furniture Stores Near Me - Irvine, California

Love the furniture at Irvine Mathis Bros and also the sales staff and support staff. Especially RJ who is very professional, kind and helpful. He goes the extra mile for customers. He answers every call and every text. He checks on delivery schedules and always keeps me updated! He's a valuable asset to the company!! read more

I was in the market for a twin and trundle mattress for my daughter and James Hamilton made the experience a breeze! I always found mattress shopping to be exhausting and he made it painless! James was a wealth of knowledge, kind and patient. It's rare to come across good customer service these days so if you want an amazing experience, at a place that sells damn near everything, ask for James. I will certainly be back! read more

I had a terrible experience with delivery. They came 4 times, one time 3 hours after the projected time, without a calll to let me know they were running late. Each delivery was wrong, they delivered a table without plastic pieces to secure the glass, then they brought the wrong sized pieces, then brought the glass top instead of the pieces I needed. Every time I talked to people from the delivery service or customer service I got conflicting stories, and my calls to Caroline the supervisor were never reurned. They finally mailed me the pieces and I have to put the table together myself. read more

We went to Mathis brothers irvine,ATI was very nice and helpful we went to check the store but end up to buy a very nice mattress she gave us really good information,we love it!great customer service!! read more

I have been looking for a mattress the last few days and I started at Living spaces. And then at sit and sleep. Both places I had a bad experience. It makes me said being treaded like I did and I truly believe because of my appearance. I have been moving the past few days and am walking around like a head less chicken in Sweats and flip flops. And my hair messy. Lol. Today I happen to drive by Mathisbrothers and gave it a try. I was welcomed by one sale associate and directed to Derick Gonzales. Let me tell you, he was so helpful, patient, funny, professional and I could tell that he truly cared. Needles to say, I not only bought the mattress but the head board with it and I will be back since I just moved and need more stuff. Thank you so much Derick! You made my day! And I can't wait to come back ! Lesson to be leaned, never judge a book by its cover. I highly recommend Mathisbrotheres furniture store! read more

Hussein Was spectacular we were very unsure what to purchase. He walked us though everything and we made a good purchase. Really happy with The store Hussein and everyone we delt with. Would come back again and buy again. read more

Purchased a dining room set and china hutch about three years ago. Within the past year the chairs have been literally dalling apart, the wood on the hutch is bubbling, and the table is warping. Mathis Brothers has not responded to emails or phone calls made regarding this. In the past 20 years my family has spent many thousands of dollars at Mathis Brothers on furniture. I'm surprised at their lack of concern. read more

We nearly spent $7K in furniture for our home and asked if we wanted to join their "Membership" for discounts and perks. Because I had surgery on my foot, we asked about delivery and set up and was specifically told 4 times by an associate and I reconfirmed once again with a manager. When we return to add to our order, another associate said that delivery all the way into our home and set up was not a free service as part of our membership... it was only discounted. So disappointed... are confirming and RECONFIRMING these details to be told something else at a different time. Will never shop here ever again. read more

They sold me a defective mattress in May and the springs popped out. Causing it to be lopsided uneven.I called them several times and they want if aporoved to give me the same crappy mattress. Also they want me to get a yard stick and measure. Terrible business. I have fallen out of bed 2 times because the mattress is uneven. Patricia Bennett patty20702@gmail. Com read more

So it's been almost another month and I still have no resolution to the replacement hutch I've been waiting for months on. Again this is an item that should have been delivered as new on 2-12-21. Three months later and I still have a hutch with no doors on the front of it. I called two weeks ago and they told me it would be in last week and I would be getting a call that week to schedule delivery. I've been told this multiple times now and of course they never call. I called again today only to be put on hold, like you do every time. This time I after waiting on hold for 25 minutes someone came on and said we need to clear the lines so someone will have to call me back. WTH??? Of course no one called me back and won't. Yelpers don't believe one of these good reviews on here. Their all fake to make up for the numerous one stars they keep getting. This place is the worst business I think I've ever dealt with in my life. read more

So to start out, the purchasing process was really good. We were catered to the whole time walking the showroom floor. Once you get your deposit on the couch is when shit goes south. We paid 1000 down on our couch on September 23, 2020. We were given an estimated wait time of 8-10 weeks. Fine, no problem! Then Thanksgiving rolls around and I was hoping to have it by then for our family. Then that fell through. WE had to call THEM to get an update. We were told another 2-3 weeks. Ok, hopefully by christmas time? We call again and they said that there's still some delays and we won't have it by then. Now we're well past the 8-10 week mark. We never ONCE received any follow up/updated phone calls that were promised to us when we were paying the initial down payment. We had to call them every single time for an update about our couch they costs $2,300. We've already paid down about half and feel trapped. The customer service we were promised in the beginning was NEVER there once they got half of the couch payment. We have been left in the dark the whole time and we're gaslit when we said we never got any calls. Our representative who sold us the couch said "Nothing against you guys but I called you a few times and left voicemails but my cell phone was also acting up around that time. I actually had to get a new phone" So how can you blame US THE CUSTOMER when YOU knew your phone wasn't 100% around that time? We've also asked to speak directly to the manager and they have NEVER once reached out to us. Basically at this point we want our money back. DO NOT SHOP HERE ITS A NIGHTMARE. As of today 2/13/21 we have been told our couch *should* be here by "the end of February" (which is what we've been told for months so like, don't hold your breath?) but 250 dollars off of a 2400 dollar couch is doing the absolute least. You guys can blame COVID for delays but you can't blame COVID/pandemic for poor communication. read more

This review is long overdue! I went in recently to look around and shop for a mattress and a bed and Im so glad I went to this location. A gentleman by the name of Andre was kind enough to help me through this process. He helped me with purchasing my mattress and bed. He answered any questions or concerns I had and directed me to the right products. I love my bed and mattress! read more

Ordered a table online and received the wrong color- got shuffled around (and disconnected) multiple times and still haven't been able to get any help in resolving our return. Disappointed it's this hard to exchange to what we really wanted. read more

HORRIBLE! Just know if you are considering MB to purchase furniture you need to reconsider immediately. We bought a couch in Sept 22 and had quality issues day one. Took about a 3 weeks to get someone to assist. Our agreement was they would re-send new seat cushions to rectify the issue. Took a couple weeks to receive the WRONG SIZE cushions! Delivery guys didn't care - said I had to call for pick up, which I did. It took TWENTY FOUR days to get an email response.... NO, I am not kidding! I responded to their email within an hour..........that was 9 days ago..... and still no word They hide behind emails - never call direct to have a conversation and they don't offer reasonable solutions. Wish me luck read more

We searched for a mattress FOREVER and then purchased one at Matthis. We ended up not liking it and wanted to return it for an exchange. Worked out great. A couple things were my fault for not reading some (NOT SO) fine print, but all in all a wonderful experience. read more

Matthew Coleman our salesman was invaluable in helping us purchase our lovely sofa and he took care of all our details including our early pick up and delivery preparation. We are happy with our sofa and had a pleasent transaction. Will definately use Matt for all our future purchases here and would absolutely recommend him to anyone in the future. read more

I will NEVER purchase anything here again. The sales team is very misleading, commission hungry and the furniture is overall trash and cheaply made. Looks pretty but very low quality. Also be careful when financing. I was never told that I had 12 months to pay off my balance before they charged an extra $300 for "interest". I'm not sure why the monthly payment was so low if I only had 12 months to pay it. But overall mostly dissatisfied with the quality of the furniture. I would expect more from a place like this. I am shocked that this company allows such unprofessional behavior and low quality. Would not recommend. I actually had a better experience at a Mor furniture. I'll just continue to use them going forward. read more

My boyfriend and I were greeted and helped by Rick Treiu. He was so awesome and helpful. He really knows his craft. He never tried to up sell us. He knew what we were looking for an even gave us his input on the color scheme. We bought a bed frame, dining table, tv stand, and a couch for our new condo. He's been super communicative about the delivery and even got us a free warranty on the couch we bought! We are very happy with the service and attention we received. I get super excited when I work with people who are in sales but understand that sales is all about listening to the needs of your customer instead of going for the big pricey items or services. Rick is a gem! read more

Firstly, my spouse and I had an utterly amicable experience shopping at Mathis Brothers!! We recently had a bulk purchase made with them for our new house, and feel highly satisfied with all the products. Also, they have innumerable collection of items to choose from. Aman who was are sales associate for most of the items, spent so much time helping us find the right items as well as answering all our questions, especially about the different mattress and their benefits. He helped us purchase all the items at a very good deal!! Special thanks to Kathleen and Aaron for helping us with our rug purchase!! We are very happy about all the products and services provided by Mathis Brothers!!! Sri&Bala read more

I would not even give them a 1 if I had a choice!! BUTTOM LINE IS IF YOU DON'T MIND EXTRA CHARGES BEING ADDED TO YOUR RECIEPT OR SALES ASSOCIATES AND MANAGERS WHO TELL YOU THEY WILL DO SOMETHING AND DON'T, THEN GO AHEAD AND BUY FROM THEM BUT I KNOW I WONT!!!!! Misrepresentation on both of my purchases. Charged extras fees after the order is explained to customer by sales associate. The cashier area does not show you your receipt after you pay at the front desk, they just fold it up and give it to you. After my first purchase I found that they had charged me a membership fee. Neither the cashier not my sales associate Bob told me about this charge or even that there was an additional charge. When I called about it, he told me that he thought had and that it was a good deal because I got discounts and free delivery. So I thought ok and figured it was just a miscommunication. This was also the first time I asked Bob whether the sofa I was interested in buying was made in USA and he assured me it was, and that the factory was in Los Angeles. About 6 weeks later I came back to order the couch and asked at least 3 times if the sofa was ordering was made in the USA and Bob my sales associate assured me it was manufactured in LA. He put the order together and showed me the cost explained that getting furniture protection was a good idea. Trusting him I said ok and he put that on the order that I agreed to. When I got the cashier area to pay for the sofa, they did not go over the order again or note that they added anything else and just asked me to put my credit card in the cc machine sign it and then gave me my receipt folded up. I did not bother to look at it as the costs had already been discussed with me and I was just putting down the deposit at this time. (Shame on me for not checking while I was there). When I got home, I took out the receipt and noticed that they had added a $99.00 delivery fee. I called Bob back and he said he should have told me about that, but it was still a good deal as the cost for deliveries was even more expensive if I did not have the membership. How did it go from being free to being a good deal? I asked to speak with a manager to discuss this as I was told that deliveries were free when Bob explained the membership when I questioned it after my first order. When (I think his name was) Xavier called me back he was very pleasant and apologized and said he would look into why I was not notified of this at the time of purchase and refunded that fee. Six weeks later or so I received my new couch. After the delivery was completed a little late but they were very nice and professional. I started checking out the couch and saw the tag that clearly said made in Mexico. So disappointed!!! When I called Bob he seemed surprised and asked me if I was sure and then asked me to send him proof. Which I did. He then text me back that he found out that they have a second manufacturing facility in BAJA but that it was only an hour away from LA and that they use the same employees and supplies so it should be fine, (his words not mine since when is BAJA 1 hour away from LA and how would they use the same people? He then said he would have a manager call me as there was nothing else, he could do. That was on Saturday afternoon as of Monday I had not heard from anyone so I called Mathis Home Irvine and asked for a manager, I spoke with Bobbie, and he said he would look into it and get back to me but he was off for a couple of days and so he would call me on Thursday. By 5 o'clock Thursday I called him since he had not called me back and he had done nothing but said he would call now and get back to me. He called me back 30 min later and said that there was nothing he could do but he would notify his manager and talk with Bob the sales associate, and someone would call me back. Now it is Saturday afternoon, and no one has called me back or apologized for this misrepresentation or the lack of customer service or if they could do anything to make this better. So much for caring for the customers as they say when you call, and the recording answers the phone. It's about the sale and that is all it is about. BUTTOM LINE IS IF YOU DON'T MIND EXTRA CHARGES BEING ADDED TO YOUR INVOICES OR SALES ASSOCIATES AND MANAGERS WHO TELL YOU THEY WILL DO SOMETHING AND DON'T THEN GO AHEAD AND BUY FROM THEM BUT I KNOW I WONT!!!!! read more

I just ordered a custom sectional today and rug. I highly recommend Giovanni my sales associate and Robin my design consultant. They make a great team and the whole process was quick, easy and painless! Would most definitely use them again! read more

We have had such a good experience with our salesman, Tan, at Mathis. This is our first experience here. We have the good fortune of meeting Tan, working with him and, Barrie, their wonderful interior design consultant. Tan's knowledge of furniture, kind demeanor and patience cannot be matched. We are finishing our family room and now moving on to the living area. The showroom is great! Grateful to be working with Tan and Barrie! Thank you for having two such fabulous employees! L&L, San Clemente read more

We bought and paid for over $ 25000 worth of furniture and this Irvine Mathis bros store can't get our product to us , there is always an excuse why we can't get this furniture, WHAT A ROTTEN PLACE TO BUY FURNITURE!!!!! read more

Be aware of this before buying because you might have a hard time cancelling your order. We ordered two simple console tables for about $2000 at the store one night, but later on changed our idea, so we called the next day morning asking to cancel the order. They didn't handle it immediately. Instead they had to call me the day after telling me my order was cancelled and I would get full refund back. Fast forward 16 days later, I still didn't get any refund. So I called them again yesterday, and they told me my order was still "open", not "cancelled". I expressed my dissatisfaction and asked them to cancel it immediately. They told me they "couldn't find anyone in the store to handle the cancel request", and refuse to fulfill my cancel request through the phone at the moment. Instead they told me they would have someone calling me later the day. I asked multiple times to "please have someone calling me before EOD", and the lady on the phone promised me multiple times that I would get a call from them. I got no call from them at all yesterday, and still no call till this moment. What a surprise but also not a surprise considering they didn't cancel it at the first place. I have no choice but to dispute my credit card under this circumstance. I don't know what's their business? Hoping that I forget about the order and just move on with my life so thy can take the $2000 in for free? read more

I went to Mathis Brothers to look for a sofa and other items and was greeted by Sarah! She was so genuine and helpful and made me feel very comfortable with the whole experience I'm looking forward to coming again and referring my friends and family! Thank you Sarah! read more

Update. Received the couch a little earlier than expected which was a nice surprise. Couch was delivered during the estimated time frame. One small mishap was the pillows they brought was not the ones I ordered. Quick call to the customer service number and "Rachel" is fixing it and my pillows will be here 4-12 weeks (custom order). Couch is just as comfy as it was in store :) read more

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Mohannad is such a great helper! I came in several times to ask for a few things and he helped me patiently and thoroughly until I found what I wanted! He also called back to follow through when the mattress we wanted was back in stock! Thank you Mohannad for all your hard work! read more

Decent guest bedroom furniture and awesome area rugs. The highlight was our saleman, Alan Bautista, who was excellent. The delivery was super fast and they place the furniture and rugs under couches or beds. read more

So update...A manager named Bo has been in touch with me since my initial review. They offered my $200 off my order and I gladly agreed to that. However, my order has since been delayed twice more and my last conversation on MLK day in January with Bo I was promised Mid-February. However, I'm now writing this review again on 2/17- with no couch and no status update. By way of reminder, I ordered this sleeper sofa on Labor Day 2020. I want my couch people!! read more

I've visited and purchased furniture at Jerome's & Macy's and by far Mathis Brothers was the best experience. I I originally made a huge order at Macy's back in March of this year however after countless delays and Terrible customers service I cancelled my order and went with Mathis Bros. Felicia was amazing! I told her my Macy's horror story and knew what to do to help me out. Down to the delivery date she went above and beyond to exceed my expectations. I will definitely be back! read more

This place has terrible customer service. Ordered my mattress a month ago and still haven't received it. They supposedly damaged it twice and tbe first time they didn't tell me till I called in about the status of my order. When the second order was put in they told me 10 days but the date picked later for delivery was 14 days and again no one told me the date they just picked a date and told me when I called in on the 9th day. The second time my mattress was damaged no one told me. I had to call in the day before delivery to get a time slot only to tell me it was damages again. Terrible! read more

Last week my husband and I went into Mathis Brothers for the first time. I always thought that Mathis Brothers had a lot of old school furniture. And was very surprised that they had a very large selection of a lot of beautiful furniture. We were looking for a credenza we found one that we absolutely loved and when we went to bring it up we were told that we could not order it because that it was listed for a different price other than what was on the tag and so that in order for them to sell it to us they would have to charge us the price that was in the system. That was where I should've just left. Any business that doesn't offer you the price listed is probably not a great business. But she offered to sell me the one on the floor for the price that was listed. My husband walked over to it checked it out to see if there was any damage. He took a picture of a part that was missing on the inside. He came back he showed me I was OK with that and that was it. We went ahead and purchased the credenza. Yesterday my furniture was delivered. When the men came in I should've known something was wrong then. They hurried up dropped it off.It was not wrapped nor was it covered with anything. They said it down. And as soon as they did I seen one of the guys fumbling with something in the cabinet. And just thought OK maybe one of the shelves fell off when they were transporting it. He had me sign and then he took off very quickly. By the time I left them out the house and came back up I realize that this furniture looked nothing like it did when I purchased it. I was very disappointed. I took a ton of pictures. I called them. And they informed me that because I had bought this credenza off the floor that it was as is. And the lady told me read your paperwork. I have a receipt here. And nowhere does it say that I am purchasing this as is and that it is final sale. So now I'm stuck with the $1800 credenza that is in very bad condition. With one door that's barely hanging on. And I can't do anything about it. Like I said this was my first time in Mathis Brothers. And I will never step foot in that store ever again. Worst experience ever. I have a brand new home build with brand new furniture and then I have this huge eyesore. $1800 might be not a lot to some of you. But there's no way I would ever spend $1800 on this credenza the way that it showed up to my house. So somehow or another it was damaged between the time it left their facility and got here. But did anyone call me back or email me back no terrible customer service and I wouldn't recommend anyone purchase anything from here. I wish I could give them less than one star read more

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We purchased a table in July. Received it in August. Delivered and it rocked. Delivery would take it back saying I had to call and reschedule an exchange. So I did. New table to be delivered in October on Sunday night between 6p.m. And 9:30 p.m. got a call for delivery at 11 p.m. we were in bed as we had to work the next day. Delivery showed up the next week, not with a complete table but a table top. I need a complete new table. Called to reschedule AGAIN. Now we are looking at December, this will be 5 months. I asked for a complete refund. I was told I was past the 7 day return policy. It took a month to get the first table, first off when does the 7 day return policy start? Again, 5 months and I don't have what I bought. I am beyond frustrated with this company, the product and service provided. The only good part of this purchase was the sales associate Taj in the Irvine store. Spent a lot of time with us and and answered our questions at the time. So Rick, I followed your instructions and sent an email. I have heard NOTHING. I still don't have an acceptable replacement table for the one that was purchased in June , if I remember correctly. It's been so long. EXTREMELY unhappy with this company. At this point I would prefer a full refund and the table removed from my place. Exceptions can be made for your so called 7 day return policy, especially when the product took a month to get to us in the first place (it's been 5 months) and we still don't have the replacement table. I don't think this company deserves even 1 at this point read more

Ordered custom furniture in May 2021. I was surprised that they even got the order right after how many mistakes they made during the order process. Had them delivered at the end of October 2021 with a damaged ottoman. The hinge was ripped out and it scraped against the fabric and thereby ripping it. The delivery person acknowledged the damage. A technician was sent over in November 2021 who promised that a replacement will be ordered and delivered in 5 months. After 5 months, no replacement has even been ordered. Apparently, a regional manager has to approve the request. Nobody wants to take responsibility. Warranty department is rude and unhelpful. If you want to buy anything from Jonathan Louis, I recommend not going through with it especially at Mathis Brothers. read more