When you walk in, the place is clean and inviting. Having a car needing repair is typically not a great day but Joe and his staff made everything easy. Such a good experience upon arrival, and then the best part, things get better... The work was not only completed earlier than expected but it is flawless and done so nice. The breakdown of the work was very clear and we were kept in the loop the entire time. I am grateful for the transparency, of it all. Thank you to Joe and his team. Shout out to StateFarm for this great refferral to a body shop gem! read more

So my BMW coupe had some minor rear fender damaged... So I thought. However, as with modern cars, especially German premium cars, any surface or dent damage can mask a massive repair bill. I won't go into how much it cost, but it definitely made me water my eyes. Luckily my insurance company managed to pay for it with the help of matrix. The staff here is terrific, everyone was friendly, attentive, and honest about what was going on. The repair took about 10 days and events at the car nearby at Enterprise. My picked up the car they had washed and waxed it and it looked great. If you have car damage, especially if you have and expensive model... Come here and get your service and repairs. read more

Top-tier service and flawless work. They made the entire process smooth and stress-free, kept me updated, and my car looks absolutely brand new. Highly recommend -- honest, professional, and detail-oriented. read more

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Highly recommended for body work. The paint they use comes out perfect like from the factory. Comes with a lifetime warranty as well!

Joe K was amazing. Professional. Quick. Easy to get in touch with- actually I never had to reach out. They always contacted me with updates. Best body shop in town by far. read more

Great service and wonderful people.. Joe and Angie are amazing!!! I would definitely be back if anything ever happens.. read more

Matrix Collision Repair Facility - My Jeep - Body Shops Near Me - Los Angeles, California

Was the victim of predatory towing. After an accident, and not in the right state of mind, a tow truck came by and claimed to be from my insurance company. They then towed me to Matrix instead of where my insurer wanted me to go. Then, when my insurer and I tried to get my car moved from there to another shop, they charged an exorbitant storage fee. Never go here. Ever. read more

I would give them a 10 if I could. This is the 2nd time I have used Matrix Repair Facility. Joseph and Angie are just the best!! Their communication and professionalism is over and beyond. And the repair was amazing. They coordinated with my rental company which made it so easy to drop off and pick up. I would highly recommend Matrix and Joseph and Angie are such an asset to this facility. Thank you, thank you. read more

Joe and Angie helped make the whole process so easy. They were so nice. There were some hiccups with the supply chain for a very specific part but that was out of their control and Joe was super transparent and communicative about everything. I will be coming back if I need anything read more

Just got my car back from Matrix and highly recommend them. Joe and the team are extremely friendly and straight shooters. What was really amazing is that Joe followed up when he said he would and did a great job of keeping me informed of the progress of my car and answer any questions I had. My car looks brand new and with no hassles. I would give them 100 stars if I could. read more

Matrix is the place to go for your repair needs. Angie was amazing and helped make the process very smooth. Everyone was super helpful and kind, thank you Rodney and Joe for your help as well. Such an amazing team that delivers great results! read more

This place is awesome! Joe was beyond helpful. The service on my car was done a week ahead of schedule and although there was a one-day delay that wasn't anticipated, I was communicated with and updated consistently. This is the type of customer service you don't see anymore. If you're in the unfortunate position to need a repair, try this place out! read more

Rodney is simply the best. Clear communication, going above and beyond to provide all the info I needed after my collision. Shop did a great job fixing the car on the agreed timeline. Exceedingly fair and thoughtful to deal with. Highly recommend. read more

Matrix is a top tier choice for collision repair. i was rear ended and brought it in through a friends recommendation. Rodney was extremely knowledgeable and helpful and communicated with me through the whole process. Car was detailed and washed and fixed perfectly. Looks better than before I was hit. 10/10 definitely recommend this shop. read more

Let me just add that they tried to bribe me to take my review down. They offered to pay me $400 to take down my review and to never post about them again. Obviously I didn't take it because I want people to know what kind of corrupt business they are running. Attached proof of you don't believe me. read more

We had an accident on Feb. 28-Friday, while parked on the side, a tow truck from honda roadside assistance came, we ask the driver if he was sent by our insurance in which he said yes. He also assured that the towing is free care of Honda road assistance. After towing our truck we ask the driver if he was going to tow our car to oxnard, he said no it is too far and suddenly said he will drop us in Matrix Collision Repair. We ask the driver if Matrix Collision was under our insurance, he also said yes. We arrive at Matrix around 4:45pm, 15 minutes before their closing. Once we arrive in Matrix we ask the body shop rep if they are under our insurance network, which he claimed they are. On the weekend we emailed our adjustor to verify if they are under their network since one of my friend said we might have been a victim of predatory towing. Our adjustor replied on Monday morning and said Matrix and that tow truck are not under our insurance network. I immediately called Matrix to not touch my car and I will have it towed here in Oxnard where it is closer to my place. They even offered me not to pay my deductible just to keep my car, but I still insisted on getting my car out of there shop since I found out they lied to us. My insurance then called me and said Matrix is charging us almost $2.9k for storage fee during the weekend, and for the towing which the driver said it was free before I can remove my car to there shop. I have no problem with them, if they are under our insurance network. But they lied to us by claiming they are which delayed the repair of my car and cause us a lot of stress. Also, for the high amount they charged my insurance for doing nothing and causing more problem to us. read more

Took in my car to fix back fender bender damage to my Prius, the part had been repaired before due to a previous crash at another auto shop that did a poor paint job. Max was very helpful in setting up my repair date, rental pick up and kept me informed of the status of repair during the process. My car was done in only 4 days and paint job at Matrix was far superior to the other job. It looks brand new! Closing was easy with Max and Angelica and I would definitely recommend this auto repair shop to my friends. read more

Took my car there they fixed it. I did not like the customer service. Will never take my car there again. will go somewhere more friendly. not for me read more

Just recently had a car accident and I was referred here and I really felt like they were very knowledgeable and made the process really easy. I definitely recommend. Great staff! read more

I'm writing this after my 2nd time choosing Matrix to fix my car. The team is very quick to get your estimate back, super straight forward with what needs to be done, and can give a realistic time frame as when things will be finished. This time I had Joe and Angie help me with my repairs and all communication has gone smooth! read more

I had a wonderful and stress free experience bringing my car in to Matrix Collision Repair. They are professional, very knowledgeable, honest and friendly. Joseph took care of everything and my car was ready in one week which was a week earlier than expected! He updated me on my car status regularly and was honest with everything regarding my car. There were no additional, hidden costs or overpricing. Car came back washed and all clean. Joseph, Aida, and Angie were all amazing! Seriously, you don't need to go anywhere else. This business is honest and professional. I was referred to Matrix by a family member who also had a great experience with them. I feel really lucky to be referred to Matrix. I will refer Matrix to my friends and bring my car to them in the future. Thank you so much, Joseph, Aida and Angie! read more

I know that people are usually really wary of folks in the auto body shop industry but this was a truly different experience. I came in for an insurance repair after a fender bender - without an appointment in the middle of the afternoon. From the first moment walking in, the receptionist, who was really nice all way through, greeted me and was extremely knowledgeable about getting the process started without any pushy sales or attempts to upsell. Within minutes, Max was taking a look at the damage to my car while the receptionist had already taken care of all of the insurance paperwork on the backend without me needing to do much at all. They were in constant communication throughout the repair and I must say that they truly made me feel like they actually cared about getting my car taken care of and doing it quickly. They have this cool text messaging service that gives you a link to monitor the progress of the car and it was actually really accurate, letting me know when things were ready. Because this was an insurance paid repair, I can't speak to their prices but I do know that the customer service was top-notch. A big shout out to the folks at the reception desk and the estimator that I dealt with who went the extra mile to also take care of anything else in the car even if it wasn't directly connected to the repair. Definitely highly recommended. read more

Matrix Collision was everything and more. I came in sad and left out with a smile. The service and customer service was amazing, Joe and Angie kept me in the loop with everything that was going on with my car and received it back within a week.I highly recommend Matrix. read more

Got rear-ended. This place was recommended to me. They made it super easy. They kept me informed during the whole process and my car ended up getting done early. Max, who helped me was super nice and accomodating with my work schedule. There were no hiccups or promises they couldn't keep. And my car looks great-like nothing ever happened. Highly recommend! read more

Have only had great experiences at Matrix. Angie and Joe are wonderful, super communicative and supportive. They work seamlessly with State Farm. I've taken my Prius there the last three times the converter was stolen, and they've had it done within one day. I would trust them implicitly with any vehicle. They are pros and they know what they're doing. Honest, professional, and a general pleasure. read more

Never post Yelp reviews but felt it was my civic duty to help others avoid this place. Got into a serious rear end accident on the 10 freeway. They were the recommended repair facility by the at fault party. Side note: never go to the repair facility of the at fault party. They returned the car with the tow hitch cover missing -- and when I kneeled down to look at it saw the frame piece they had put in looked used. I asked the guy and he said they used second hand salvage parts. Never would have agreed to this. They never to this day months later - have sent us the hitch cover. To top it off there was a hole in the left taillight they they did not repair saying they determined it was not from the accident -- which is silly. Occam's razor - either a 24 inch tall person shot my taillight from behind with a BB gun the same day as the accident or it's a hole from the debris from the crumpled car that hit me from behind. Now I wasn't even going to leave a review for the above shenanigans - but was just informed by a mechanic after paying $2000 repair bill to replace cracked motor mounts that they were most likely damaged in the accident and never repaired. Avoid this shop at all costs and never use the at fault party recommended shop. You will get fleeced or in this case out back on the road in a dangerous vehicle that they did not repair properly. read more

Back door I get repaired after one month! I only tried to close the door It cracked... Ps.The worker in the matrix collision is keep replying that I hit the door. But I am sure I pushed the door to close and this happened. (My suv back door is hatch open) It seems they only applied thin layer on the damaged door. Plus I am reviewing on yelp too, because some one is keep saying that I got this dent for a hit instead of carefully asking what was the problem...(I am not trying to get it repaired from you for any compensation for this review just let you know)...A no go repair shop for me! And Mr. Rodney, the way you are replying below sounds like I am a habitual bad reviewer "hit again"? You know I reviewed on the google first and I came back to yelp did the same review just because of your attitude. I did not hit again. It is the same crack I got from your mickey mouse job. Please take care of your work quality instead of busy defending your own company. read more

Matrix Collision Repair Facility - Body Shops Near Me - Los Angeles, California

Rodney was extremely helpful! Their work is quality and extremely professional! Thank you, to everyone at Matrix Collision Repair Facility!

Max got my car in and out and Angie was a great receptionist there the best to get your car done definitely would recommend

I was in a small accident and my insurance had become State Farm. Matrix is authorized to work on electric vehicles. I was a little worried because I didn't have any information about their work. I am blown away. They did the most perfect job and the car was returned immaculate. My rep, Max, was responsive, lovely and kept in touch. I can't recommend Matrix enough. Really really good work and service. Better than any place I have experienced west of the 405. read more

Outstanding customer service. Sent here by my insurance but will continue to come back on my own. They are prompt and friendly. Treated me with great respect and really know their business read more

Everything here was perfect, the people there were first off very friendly, the job that was supposed to be done was finished even earlier than the date that it was due, and at first it seemed to me it was a cheap work being done, but actually it was very high quality and was much better and faster than what other bodyshops do. Would definitely recommend to anyone with a car problem! read more

This shop did a great job with my Infiniti ! I got it back two days before the set date they originally gave me . Very clean job and will most definitely recommend. One of the State Farm's top body shop in the West La area ! Paint match perfect , bumper perfect . Thanks guys read more

Was T Boned this morning, a rogue tow truck driver showed up. Name is Eli (Israeli accent) said he was with aaa. I was shook and didn't check id. Put my car on the tow and we started driving. He told me that my aaa certified place was full and that I had to go to matrix. Much further away. Again, didn't verify and assumed all was kosher. I started getting texts and calls from aaa saying they were almost at the scene.... I told them I was already picked up. Got a intuition that something was not legit and once I got to matrix it was all too obvious. These guys are in business with these rogue tow trucks and pull this stuff. Kickbacks and all Avoid matrix at all costs. Found out from Aaa that this happens with matrix often and Eli is a well known scammer. Double and triple check everything If they drop your car inside the facility you are screwed, fortunately he dropped me on the sidewalk. Only cost me all morning but super eye opening. And now my car is where it should have been in the first place. read more

1st time having an issue with my Audi SQ5 paint being chipped. Requested a quote and Rodney Zaman was extremely polite and helpful. Work was done on time. Staff was pleasant and would recommend them to anyone needing body or collision work! read more

Matrix Collision Repair Facility - Before - Body Shops Near Me - Los Angeles, California

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Best Bodyshop in Los Angeles, I recently brought my car for repair. I got Into a accident on the freeway, I called them : within minutes they sent a tow truck. After the asses the damage , I had to do minimal work, they contact my insurance (All-State) and they kept me informed with the status of vehicle. The day of delivery of vehicle everything was impeccable, don't hesitate if you want a pain free Vehicle repair. read more

Avoid Matrix! I recently took my new car to Matrix following a hit and run to have damage repaired and repainted. My insurance company was charged thousands and after three weeks, I was given my car back and noticed a few days later some discoloration in the paint in the repair location. I took the vehicle back to Matrix, the shop manager looked at it and told me I was right. The work needed to be redone and while not common, "repairs sometimes have issues." Told me to drop the car off in a couple days to redo the work. Dropped the car, Matrix called me a few hours later and then said it was "new damage" and they saw a dent there now. So they would not guaranty the work and I needed to pick up my car. Hard to imagine getting hit in the same place twice in a month with exactly the same damage happening. Love to know the statistics on that being possible vs a body shop doing bad work. Three body shops later - each told me the work was not done. No sign of paining or repair just buff and polish. You will see other complaints here similar and the responses written and noted from Matrix are 100%. Avoid this place like the plague. They charged thousands to my insurance for the "repair" and I now have to take them to court to get the work actually done. I bet they write a similar response as others that is defensive and reflect how they run a business. read more

I am delighted with the work of Matrix. They do a fantastic job and fast, but I will say Eve and Max made my experience so easy and were extremely helpful in answering all my questions and made me and my family feel so welcome in the office. I will recommend your company just because of the customers they provided us they both need a raise. read more

I was referred to Matrix by my insurance company for repairs. My vehicle was in the shop for roughly a week and a half when I was told by the service advisor that the repairs were completed and that I could pick the car up. I arranged for an appointment time so they were expecting me. I arrived at the shop and some employee took my car for a test drive while I dealt with paying my deductible and signed paperwork. When the employee returned he told me that my rear tail lights weren't working and that Matrix would not fix them. I explained to that guy and the service advisor that the lights were working when I originally dropped the car off. They acted as though I was lying! I asked them that if they noticed the taillights weren't working then why wasn't I notified of this during the repair process or even prior to my arrival at the shop that day. Crickets. I asked to see the intake form the shop should have completed that would've documented any issues Matrix found with the car before they started repairs. Crickets. So basically these guys at Matrix failed to restore my car to pre-accident condition and made my car extremely dangerous to drive because the taillights were completely non-functional. Of all the times I have ever needed repairs for my vehicle, I have NEVER experienced such unprofessionalism from so-called professionals. I immediately complained to my insurance company and got them involved. Matrix agreed to inspect the car and see if they could figure out how they caused the taillights to fail. I returned to the shop the next day and Matrix performed a power reset which caused the taillights to work again. Why would they fail to do this before releasing the car back to me? Such incompetence! Imagine if I had gotten into an accident due to their oversight/error that they initially refused to repair! Horrible! In hindsight, I should've taken my vehicle to my favorite repair shop, D.C. Autocraft. They are real professionals that know what they're doing, will keep you informed during the repair process, and I highly recommend them. D.C. Autocraft is THE BEST! Don't take your vehicle to Matrix. They are unscrupulous and I have zero confidence in the repairs they performed. read more

Update 12/21/21. The cops recovered my stolen car today and as I thought the key fob was in the car bc the owner Rodney left it unlocked. Rodney lied to me and the cops and gave me a fake key. Rodney is scum. read more

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