I understand going to any car dealership is stressful, especially as a woman. You always think you're going to be taken advantage of, feel stupid and feel like you're not going to be heard. While that may be the case with some salespeople, you will NOT feel that way with Antwan. He will put you at ease and he will make you feel like you're the only person in the room. With regards to finance, the person in charge 3 years ago was an ass. No way around it. Now they have Timmy, who was so incredible as well! Never made me feel stupid and really seemed to care. As long as those two are there, I will continue getting cars from MB Ford! read more

I recently purchased a vehicle from this dealership. While the sales portion was actually pleasant, the financing was much much less so. The finance personnel were extremely pushy about add-on packages, maintenance plans, options, etc. I know that is to be expected at a dealership; however, the lack of transparency and communication after the fact has been atrocious. I wanted to go over the numbers because something seemed off when I got my account set up with the bank. The loan was much higher than what was discussed. When I contacted Rob, all he could say was those were "the numbers to get the deal done." I told him that was not the total price I agreed to. He couldn't understand the numbers when I put the ACTUAL financed cost next to the DISCUSSED finance cost with all of the taxes and fees calculated and laid out. There was a very clear $4,000 cost increase, but no value increase. I agreed to a total price and a monthly payment under the assumption that the payment was based on the agreed number. He offered to undo the deal and refinance with worse terms and a higher payment. After some back and forth, he offered me a free 2 year maintenance plan still without explaining or trying to figure out the discrepancy. He said another finance guy was going to reach out about the maintenance plan; he only reached out after I emailed him directly. I presented him with the same numbers, and when he couldn't explain it he said he would look at it and get back with me. No contact in over a week. No response. No resolution. I would not recommend this dealership unless you want a random hidden cost added to your vehicle with empty promises on resolution. Shady financing and the runaround is costing me thousands. read more

I went to Matt Bowers Ford today intending to purchase a vehicle, but unfortunately the experience was extremely disappointing. I felt pressured into test-driving the vehicle even though I had already made it clear that I was there to discuss the purchase. I was also spoken to in a very condescending, dumbed-down way, which I found disrespectful. When I asked if there was any possibility of getting the price discounted further, the attitude toward me noticeably changed. It felt as though I was being treated poorly simply because I asked a reasonable question about the price. What bothered me most was what happened afterward. While I was there, I could see people in the glass office area laughing, and I could hear what appeared to be them making fun of me. Whether they intended for me to hear it or not, that is how it came across, and it made an already uncomfortable experience much worse. Buying a vehicle is a major financial decision, and customers should be treated with respect regardless of whether they agree to the price or ask for a better deal. Based on my experience today, I would strongly advise potential customers to consider other dealerships before going here. I expected professional customer service and left feeling embarrassed and disrespected instead. read more

AWFUL!!! Give a zero if I could! Very disappointing experience with this dealership. My husband was ready to purchase and finance a vehicle from them, but because we live out of state in Maryland, they refused to move forward with the sale. We even offered to have a licensed Maryland title and tag company work directly with the dealership to handle the Maryland title and registration requirements, but they refused to even speak with them or explore that option. It was extremely frustrating because we were serious buyers and were willing to do whatever was necessary to make sure everything was handled properly. Instead of trying to find a solution or work with professionals who handle out-of-state titling, they simply refused the sale. We even contacted their corporate office and spoke with someone who said they would look into the situation and get back to us. We never received a call back, and now the truck appears to have been sold. Based on our experience, this dealership did not seem knowledgeable or willing to handle anything outside of their normal process. What should have been a straightforward sale turned into a completely unnecessary and frustrating experience. We had financing, were ready to purchase, and even provided a solution for the Maryland title and registration, and they still refused to work with us. If you are an out-of-state buyer, I would NOT waste you time with this dealership. read more

Absolutely terrible. I travel 40 miles to get to the dealership; therefore, before I left to go test drive the car, I verified that the car was still in stock and hadn't been sold. The salesperson that I spoke to on the phone assured me that the car was still available and hadn't been sold. Well, once I got to the dealership, I told that the vehicle I came for had been sold. They offered me a number of other cars that were not what I was looking for. Classic bait and switch!!! I cannot do business with shady dishonest people like this. Terrible read more

I brought my vehicle to Ford for an overheating issue and was told the water pump needed to be replaced. I paid for the repair and towing, but less than a week later my vehicle is still overheating and had to be towed again today. I chose a dealership expecting an accurate diagnosis and a proper repair, not to be back in the same situation days later. To make matters worse, I observed a mechanic vaping at the service counter while customers were present, which did not reflect the level of professionalism I expected. After spending significant money and still having an undrivable vehicle, I am extremely disappointed with this experience. read more

I'd give them a 0 if I could. They had my car for a week and did no work on it. They lied to me twice about what was going on. I got the car back, was told most of the work was done (nothing was). While I was driving it, I got a call saying 'The mechanic is working on the last part right now'. This was while I was driving it! They charged me for an oil change even though I have a warranty package. read more

New manager James was nice and reasonable. Rob Stein was rude off the bat, unkind, judgmental, and dismissive. Car sold to us with issues (touch screen didn't work, cover was coming off, panel beside radio was detached) and we brought it to GMC and paid to have them fixed ($800 for new screen) only to find a broken motor mount. When brought to Matt Bowers, they refused to fix it and Mr. Stein talked to me as if I was unintelligent and insignificant. We asked about the warranty that covers the engine and he said that it covers internal parts. So... because you can see the motor mount, it isn't covered? We put $1000 into the car within 3 weeks of purchasing it in full. James attempted to tell me that this must have happened after we bought it because service wants to find the issue and fix all they can to make more money... then Rob said they knew it existed and chose not to fix it for price reasons. He said it was not a safety issue. The back tire didn't hold air so I spent a few hours and dollars to replace that which had a NAIL in it. I told him it's just bad service to know that and sell it that way. Ridiculous. There was foil and blue tape used as the wiper fluid cap.... Absurd. We ordered a new one of those because it was low cost. After Rob talked to me negatively and continuously inquired why were upset, I told him (in a leveled tone) because it has been a sh** process so far and he threw a fit and said if I was going to curse him out he wasn't going to talk to us anymore and walked away. So it was ok for him to give us attitude and accuse us but if I say the word s***, in context of the situation, he accuses me of cursing him out. He said "I could just cancel this whole transaction" and I said please do! Go get me a check and return it in full to me. Then he tried to offer a trade in option. Of course was not leaving with equal or better value car without having a difference. Not to mention we've now put almost $1000 in this car since we bought it. Instead of making ONE reasonable thing right when there were multiple wrongs, he had a horrible attitude and left me with a horrible taste in my mouth for this place. I had heard bad things before but I wanted to give them the benefit of the doubt in this process but I regret it. When James asked us what we were looking for, I told him I understand we have a limited warranty on a used car and I think we are reasonable people. We are not asking for reimbursement of the cap, radio, tire, etc. but this motor mount was in horrible condition and you were aware of it. It affects the feel of driving the car. It can affect other parts of the engine. Honestly, if they would have kept James speaking to us or provided customer service rather than accusations and poor attitude, I would have accepted the refusal to fix it and cut my losses. However, I was so offended by the way this has been handled that I feel it is essential to share with others to keep this from happening to anyone else. As I've shared my story, I've heard so many more bad stories about Matt bowers ford and people saying "I could have told you not to go there!" AVOID AT ALL COSTS IF YOU WANT A PLACE THAT HAS ANY CONSIDERATION FOR THEIR CUSTOMERS read more

Brought my truck in for a warranty issue. Was told it would take a week to fix. Didn't offer a loaner car. A full week...for warranty repair, with no loaner! Absolutely unacceptable. read more

Worst experience ever buying a vehicle. Customer service is non existent. No call back from management. Will blow you off after they get your money. read more

Had a good experience with Matt bower very helpfull thx yall again for everything thx gilma and the Matt bowers team

Service woman who I spoke to on the phone was very rude. Won't be bringing my Ford here.

I had a coupon for oil change and called them up to ask if it was still valid since there was no expiration date on it. They told it was no longer valid and that they had a special for about $29.00. I bring my vehicle in. This is the first time I went there for service. I pull in and park there for a little bit since I didn't know where they want you to wait for a service member. I saw 2 guys so I tried to asked them. They looked at me and ignored my question. I was then told to pull up some more. A guy named Justin (he was one of the guys that ignored me earlier) came up to get my information. I told them I was here for an oil change and some minor repairs that may be covered under the manufacturer's warranty. He said I should still be under the manufactuer's warranty after scanning my vehicle. I asked to confirm the price of the oil changed and he confirms the price and then tells me that it would be over $50 after all the taxes and additional fees. I stated that they should have stated the full price before instead of lying about it to get people in. He didn't like that. I finished filling out the form and put in all the information including the current milage of the vehicle. He then ask me for the milage again, and I stated I put in already. He said he is not going to go by the sticker that shows when your next oil change should be. I told him that I didn't use the milage on the sticker, so I turn the key and showed him the milage, which was exactly as I entered. He then goes on about he doesn't need the attitude, and I told him that he is the one giving me attitude. He mutters something about I can just leave and walks off. I asked another person what his name was so I can file a complaint with corporate. Seems like classic bait and switch. Tell someone the one cost, and when you go in they give you a different cost. I will be emailing the corporate offices and Ford HQ. I may also file a complaint with the BBB. read more

I want to be very clear: I completed a vehicle purchase here, but the experience -- especially with the finance department -- was unacceptable and deeply upsetting. From the beginning, there was nonstop pressure to add unnecessary dealer add-ons that I clearly and repeatedly declined. When I got to the finance office, the situation escalated. The finance manager raised his voice at me, talked over me, dismissed my concerns, and repeatedly told me I was making a "mistake" for not accepting add-ons. I asked him multiple times to stop. He did not. What made this experience even worse was the noticeable difference in how I was treated versus how he spoke when my husband was briefly on the phone. Once my husband was no longer involved, the tone shifted dramatically -- more aggressive, more condescending, and frankly intimidating. The environment was so toxic that the original salesperson I worked with actually resigned over how this entire situation was handled. That says a lot. This was not hard selling -- it crossed into bullying. No customer should have to endure that just to complete a purchase. If you shop here, be prepared to stand your ground very firmly, especially in the finance office. And dealership leadership should seriously evaluate how customers are treated when they say no. read more

I went in for an oil change and asked for my windshield wipers to be replaced. When I went to pay I didn't see any wipers so I asked. They said they had forgotten. Only then did I see the report about other items that needed attention according to their safety check. They said they could replace the wiper blades and deal with the isdues they had found but it would take anout 30 minutes to an hour longer. I agreed and ended up waiting around for over well two more hours with no updates. No apology when I finally could leave. $900.00 bill and they hadn't replaced the back blade and never noticed my back brake light is out, a friend noticed the day or two after my tuneup. I have been asking for an explanation and texting but nobody replies. read more

Everything. A complete waste of time and not worth the hoops. Shady business dealings, fired the employee who sold me the vehicle but did not honor any negotiations with the sale. read more

Do NOT waste your money here. I came in February with steering issues and they charged me $700 for an alignment that did absolutely nothing. My car was still veering to the right and I was scared to drive it. Another shop quickly found the real problem which was a bad strut and control arm. This dealership either missed it or ignored it and still took my money. I feel completely taken advantage of. Would not return. read more

Sold me a car and was upset about the deal and purposely messed up my out of state paperwork. Title was not in the lien holder, temp tag had expired and was not reissued and finance person almost let me leave the dealership without paying my $6000 down payment, because they were too upset about the deal. read more

DO NOT USE THEM FOR SERVICE. Brought my 2024 F150 (with 5k miles on it) in for a repair that had a TSB on it for a couple of years. Part was on backorder and was instructed to get a rental car and I would be reimbursed as long as it was a Ford vehicle. In total the rental cost was a little more than $1,200 due to the part being on backorder. I have not been reimbursed for that expense and have been continually told that the check was in the mail, have made several trips to the dealership to get this resolved. Each time I have been told they would have to work with Ford and the warranty administrator to get it resolved. It has now been 4 months, no communication, no reimbursement and quite frankly lousy leadership from the service manager. I have asked to speak to the GM several times, but he's always 'busy'. If service is this bad, I can't imagine what the experience is like buying a vehicle from them. read more

I brought my car to Matt Bowers ford. They replaced my engine before checking my battery. When I got my car back after two weeks of being in the shop it broke down at a dangerous intersection and I had to push it out of the street. My battery had died. They also promised me reimbursement for my rental vehicle and only paid me 30% of what my cost was. They were not honest with me on several occasions, did not respect my time or concerns, and put me in a scary and dangerous position. read more

Horrible dealership. Crooked salespeople, backed by even worse management. They did not stand behind their word. I was told i had protection against dings and scratches on my new car. When i came in to get my first ding repaired i was told the salesperson misspoke and i did not have protrction for dings or scratches, just bugs and sap. I negotiated price on what i was told. Both my daughter and i heard the same thing. They refused to do anything. Do not believe ANYTHING the sales and management at this horrible dealership say. Drive outside of nola to purchase. Matt bowers everything is CROOKED read more

Got my oil changed and they didnt put my oil cap on nor the engine cover. Didnt notice after driving for a day. Oil everywhere. Thank God the engine didnt sieze up. They did come out to us and put oil in it . Then we brought it back to the dealership where they did a diagnostic cleanup and new oil change. Some of the staff were very dismissive of us when we stressed we wanted documentation that they left the cap off etc. One staff member while we were talking to him, mid sentence asked us tp move aside so he could help the customers. I told him dude I am a coustomer. All Ill say is chek your vehicle after any service from them. I know I will be doing so in the future. Disappointed read more

If you want to have your car serviced in a timely manner then go literally anywhere else. If you like service managers forgetting to do the things you ask them to look at and forgetting to order parts then you found the perfect place for you! Want them to break something on your car while it's in the shop and it takes them an extra week to fix it? Look no further you found the right place! Want a loner car while they work on yours for a month and a half? Well too bad. They don't do that. Want an alternator replacement to take 2+ weeks. Welcome home, friend! The level of incompetence here is astounding! Absolutely 0 f**cks given to their work or the customer. read more

This was an extremely disrespectful experience all around. We looked at prices for trucks online on their site before going in. We also called and the woman we spoke with said you could qualify for 0% financing for 36 months. 30 minutes later we go to the dealership. Things started off fine. Then we're wandering the lot with the salesman who doesn't even know what trucks they have on the lot. They absolutely low balled our trade in and then quoted us a price that was higher than on the website. When we asked about the price difference they fed us lies. They also had no response about the woman who said 0% financing was an option. Because we are young they thought they could get us to make an absolutely horrendous deal - extremely disrespectful. 0/10 recommend this dealership. I would leave no stars if I could. read more

Inquired about a vehicle, decided to approach something else from a different dealership. The car salesman from this dealership calls me at least twice a week bothering me. read more

Horrible service and communication while my engine was being replaced. Still trying g to follow up on a panel that was not installed properly and fell off while driving! read more

I purchased a 2024 F150 Hybrid truck with less than 26,000 miles. The purchase came with only one key fab for the truck. All fine, until I get home to find out that I could not access some of the options on the truck with the use of two key fabs. Options like the keyless door lock cannot be accessed to retrieve the factory code so that I can delete the old code and add a new code without the second key fab. So, I had to order the second key fab and get the fab programmed for cost of $450.00. When I spoke with those in charge, nothing was done. The response was "we at Matt Bowers purchased this pre-owned truck with one key fab and we then sell it with that one only key fab." Where is the "let us make it right" mentality. Lets see, I spent $40,000 and you could not spend a few hundred to make it right? Even better. I purchased the top of line Matt Bower Service package which includes replacing a key fab at no charge. But, because I did not contact the toll free number and order the new key fab through the service program - but, I instead contacted their parts department thinking I only owned the truck for one week and this would make a difference in the way Matt Bower would handle this need. There was nothing they could do to remedy this situation. Not even an offer to meet me half way in the $450.00 cost. I love my Ford F150, however question if Matt Bowers Ford is where I would purchase my next auto. read more

Reece was my salesman and he is truly a great guy. Straight up and honest. Couldn't have asked for a better person. Thank you Reece for a great experience. read more

Purchased a 2024 F150XLT, 4 x 4 also purchased a lifetime service package. I was told they only had 1 key, and I would have to purchase another one from a locksmith. I asked about the door code reset and they said I would have to bring it back into the service department for them to reset @ $150.00. If I had 2 keys I could reset myself. I don't think I should have to pay for them to reset the code as this is a feature part of the vehicle I paid for. My issue is not having to pay for another key. Lack of customer service at time of purchase is the issue. read more

I went to Matt Bowers Ford for the first time this week , 7/5/24. I purchased a truck out of state. It's a '21 F-150 XLT in black on black. I have an extended warranty that we aren't even into yet ,as I'm still covered with the factory warranty. I've never owned a vehicle with any warranty , so this was all new to me. My Service advisor , Kevin, was personable and took time to listen to my concerns. My truck isn't the newest , fanciest truck , but it's my truck. It's only got 25k miles and is scratch and dent free. I explained to Kevin that it was more important to me to get my truck back in the exact condition I gave it to him in ,than the repairs it was in there for. I'm SUPER IFFY about my truck. I had a wiring harness issue and needed the seal where my driveshaft meets the differential. It took about a week as parts were required to be ordered. I was greeted promptly at my appointment time in a service bay that is not only air conditioned, but the nicest, cleanest service area I've ever seen. I was, and am ,truly impressed. I expressed my concern to Kevin about dings and scratches. We did a thorough walkaround and I assured him that we'd be doing another one when I came to get it. I was given a shuttle ride home as soon as we were finished. Kevin stayed in contact with me in regards to the arrival of the needed part and also assured me that my truck was inside up on a rack, out of the sun and high enough to not be bumped by anything. I was notified that my truck would be ready and got a shuttle to come to my home to pick me up. It was the same driver that brought me home. He was a kind and very positive person. We did do a THOROUGH walkaround and as promised, she was just like I have it to him. I didn't even bother to look under my truck at the actual repairs until I got home. Everything was fine. As we all know, cars and trucks are now dominated by computers and electronics. I feel good about bringing my truck back here for service in the future. I worked for a first-class dealership in my younger years and Matt Bowers Ford reminds me a lot of that atmosphere we had. Kevin is a fine representative of this Service dept. and the dealership! Book an appt. with him for top-notch service and customer satisfaction. I don't see how my experience could have gone any better. I absolutely recommend this service dept. read more

I recently purchased a 1st vehicle for my son. Reece Rico was my sales associate, a perfect combination of friendly and professiona...l not pushy but direct. He was a significant reason for my immediate purchase. Highly recommend him to a potential buyer. he represented Matt Bower Ford very well. Dr. Rob Scheuermann read more

It was really nostalgic, as visiting this dealership was like going back to the car-selling days of the 1980s. High-pressure tactics, don't let the customer leave the premises, endless long discussions between the salesperson and the sales manager that exclude the customer, bait-and-switch games, etc. What was novel was the dealership's attempt to manufacture a 5-star rating by having the salesperson tell me that if I didn't give her all "fives," it would negatively affect her compensation. I actually did that, only to be contacted multiple times to be advised I had to answer all of the survey questions with a "five," including questions unrelated to the salesperson, i.e., questions about the dealership. So, the salesperson's compensation is negatively affected unless I'm prepared to be dishonest on the post-sale survey. I told the salesperson, who was quite nice, that she should look for another employer. read more

Bottom Line Up Front: Matt Power Service Department charged me $243.58 to diagnose the problem, quoted me $2579.65 worth of repairs and it turned out all that was needed was a sensor replacement which I did my self in less than an hour and for less than $150. The TLDR explanation of facts none of this is opinion, it is merely what occurred: I brought the vehicle in on the 14th of August 2025 due to a bucking and surging which I thought was a problem with the transmission. I brought it to Matt Bower Ford from Houma because I have the lifetime powertrain warranty. On Monday the 18th I received a call from the Service Advisor at Matt Bower Ford stating that they diagnosed the vehicle and received a Diagnostic Test Code p2457 "Exhaust Gas Recirculation Cooling System Performance." and that they "found EGR cooler restriction, and erratic EGR flow due too carbon build up causing vehicle to misfire." This assessment was approved by the Service Advisor at 8/18/2025 at 12:55PM. He called me and told me that the necessary repairs included replacing the EGR Valve, the EGR Valve to intake tube, the DPFE Sensor, and the EGR Cooler. Essentially the entire EGR System (part of the emissions control system). They also said that I should have a complete Fuel System Service because the was carbon buildup in the system. The total repair quoted was $2579.65. Finding that to be quite a lot of money I asked the Service Advisor how they knew that the problem was all those components and he told me that they "found carbon buildup in the system" and that the checked different "test points" in the system to verify that. Continuing to question I asked if they could send me a photo of the carbon buildup and how they knew it was all the parts that were the problem and not a specific component. He said he would talk to the technician and call me back. While I was waiting I did some "research" (i.e. google searches) and found that there is a common deficiency among 2019 Ford Rangers in which the EGR (aka the DPFE) sensors are failing causing the exact symptoms I was having (https://www.ranger5g.com/forum/threads/bucking-surging-epidemic.14581/). After about 5-10 minutes the Service advisor called back and said "He lied" and said the technician hadn't actually found any carbon buildup but based his assessment off the fault codes the diagnostics computer was giving him and they don't have the ability to isolate the fault to individual components until they remove the coolers and valve and sensor. I told him he didn't lie he made a mistake as I really believe the Service Advisor to be honest. But I also told him what my "research" found and that I did not want to spend $2500 if all that was needed was a sensor repair and I would take the vehicle home replace the sensor and if the problem still persisted I would bring the car to a local mechanic in Houma where I live since the EGR system is not covered under Matt Bower's Lifetime Power Train Warranty. I picked up the vehicle two days later (I live an hour away in Houma) and speaking to the gentlemen who checked me out he asked me why I wasn't doing the repairs and I told him I wanted to try and replace the sensor myself and not spend $2500. He said that is why he does all his repairs himself because it is so expensive nowadays and that the technicians get paid $70/hr. So purchased the required parts for ~$70, watched a 21:54 min video on Youtube, replaced the sensor myself, checked the system for carbon buildup which I found none and the vehicle is now fine and the check engine light is gone and my Ranger is no longer bucking and surging. All that took me about an 1.5 hours. Oh and they charged me $243.58 to "diagnose" the problem and three others that turned out to be not really problems. ----Below is opinion not facts, so take it for what it is worth--- MY RECOMMENDATION: If you can't fix it yourself, which most people can not, take your car someplace else with actual car mechanics and not service technicians unless it is under warranty. read more

I don't know where to begin. I selected this service department because it is down the street from my work place. A part replaced by a shade tree mechanic kept failing, so I decided to go for a Ford certified part. However, they had my car for six days (never called me) and I decided to walk over to the dealership to investigate the status. A young lady said that my service advisor was out on some sort of bereavement leave. Couldn't they have assigned another person to my case? Anyway, she presented me with a paper stating my car needed $8,000 in additional repairs. (a long list). In the end I agreed to only the original repair that I wanted. It was nice to have the video estimate (I paid for it, about $200). I really felt like they were padding the bill with various fluid flushes, sensor change outs and even an airbag replacement. Their estimate was practically higher than my vehicle's blue book value. Finally, my car was ready after fourteen days. On a late afternoon, I paid the bill, my car was ready but it took another 45 min just for them to give me my keys! Another yelp writer mentioned the same. Then, for the following week I was harassed by the service advisor begging me to give him Five Stars on a Ford survey! Never coming here again! read more

Came here to get oil change I made 3 appointments all around same time and they took almost 3 hours Beyond slow and ridiculous Last time I came I waited 37 min just for someone in service to ask me what I'm here for This dealership sucks if I had a choice to not come Here to keep my warranty id avoid it read more

Kevin in the service department was wonderful to work with. He kept me informed of the status of my repairs and recall work as well as help fixed issues from a different employee. read more

My car has been in their service dept for a month for a door weld recall and a service bulletin for the RDU. The communication has been very poor. The service advisor could never answer my questions on a timeline and tried to tell me I would have to pay a diagnostic fee for them to diagnose the RDU which I brought to them so I didn't need a diagnosis! He said he would check into it again and call me back and he hasn't of course. Twice when I called I was told the first available service person would call me back but it didn't happen. No sub cars available ever! read more

My fiancé and I came today for a new car. Antwan was our sales advisor, and he was absolutely fantastic. It was a seamless process and we are thrilled. Thanks Antwan! read more

Searching for a car and stopped in to Matt Bowers to check out the Bronco. Although I didn't make a purchase, these folks were very helpful and were happy to allow me to take a test drive. The Broncos are hard to come by right now as they're so in demand. Right now you can only get a sport model which is a bit small for my crew. The larger version will be out in a few months, which unfortunately will be too late for me. They were respectful of my time, which is always appreciated and I think most important when I'm shopping for a vehicle. read more

1st time dealing with the service dept. at Bowers Ford was excellent, knowledgeable young woman named Melanie. 2nd visit for a recall repair I dealt with Jimmy. He said he'd do the recall and repair some loose fabric on the door frame. Not only did he not repair the fabric, he also talked me into a rear brake repair. The price started at $350, then somehow got to $461. I looked at the disks he claimed to replace and they were not new disks at all. They charged me for work they didn't do! I complained to the service manager, Daryl, he offered to show me the originals? I had not paid for the originals, I thought I was paying for new ones! It was a BS play, I will never go back to Mat Bowers Ford, and you shouldn't either! read more