This was a terrible experience at Lakeside Toyota. I brought my vehicle in for a diagnostic, and it sat there all day without anyone even looking at it. I was promised a call after lunch with an update--no one ever reached out. I had to chase them down myself, only to be told they "couldn't recreate the issue," so they didn't even run a diagnostic. After I pushed back, I was suddenly told the issue had actually been reproduced earlier that morning--yet no one bothered to communicate that or explain what was wrong. When I picked up my vehicle, multiple warning lights immediately came on. Then I was told it needed to stay overnight, which made no sense considering they had already wasted an entire day doing nothing. I purchased this vehicle from them in cash and also bought a warranty, which has been completely useless. I ended up diagnosing the problem myself and paying to have it fixed elsewhere--something they should have been able to handle. They had multiple chances to make this right and failed. Poor communication, no accountability, and a complete disregard for the customer's time. Avoid this place. read more

Collision repair was completed on my vehicle, but it was returned with paint defects and incorrect decals that were present at delivery. I made multiple attempts to have the issues corrected, including a final written request on April 2, 2026. No resolution has been provided. I have since filed complaints with the Louisiana Attorney General Consumer Protection Section and the Better Business Bureau and am pursuing additional regulatory review. This reflects my documented experience with the repair outcome and follow-up process. read more

Lakeside Toyota - Car Dealers Near Me - Metairie, Louisiana

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Scam involved "Shelby" finding that my sun roof leaked. There is no way that is true. Apparently it saturated my carpet. My wife was told that I approved the $200 blow out but I was never consulted and did not approve the procedure. I drive this car every day in all types of weather and there is no way that I would not have noticed a leak. They could possibly have left it open in the rain. Do not trust these scammers. They recommended all sorts of procedures that were not needed and then ultimately inflated the pricing. read more

My experience buying a new car was not stressful at Lakeside Toyota. The salesman Leonard Young was very knowledgeable and helpful. He listened to what I wanted and found a car with all the features I was looking for. I would totally recommend this salesman and the dealership if you are looking for a car. read more

My experience with Lakeside Collision has been absolutely amazing. Thanks to Cornell and his team, I never have to worry about the quality of work being done to my car because I have complete trust in their abilities. Cornell is the epitome of great customer service and professionalism. I will always choose them when my car needs a repair in the future. read more

I had Caleb Copeland in all his trash persona insult me, tell me I would not find a better deal anywhere else. Insist without seeing my car that it was worth nothing, told me I could be his runner even though I'm an Area DOS and probably twice his age. This is the type of people you employ? Yes, he is correct, I won't waste my time doing business with a company that employs little trashy thugs who think they can strong arm a customer over the phone. Also, when I said I would happily share our text exchange with the President of the company, he said go ahead, he didn't care. Caleb has zero manners, couth or the intellectually ability to realize he just ran off someone who has the means to purchase not one car but two and was willing to do this ASAP, during a global pandemic. Congratulations Caleb! I wouldn't hire you to sell me ice for an igloo. read more

Scheduled an appointment for an oil change and went in and gotten taken care of right away. It was fast and they finish in about 30min. Highly recommend you make an appt than walk in. Thanks lakeside Toyota! read more

If I could leave zero stars, I would. My Toyota Prius V was flooded in May. I decided to sent the car to the dealership where I purchased it because I thought they would do the best job and provide the best service. Boy, was I wrong. I was assigned to work with a service manager named Inez, who was inconsistent and always gave me the run around. She was completely unprofessional, never could answer my questions, and never returned my messages. It took them almost a month to fix my car. When the time came to pick up my car, they brought the car out front and I noticed the undercarriage protective cover was hanging from the bottom of my car. When I asked the service manager on staff at the time he stated that "it's ok, it's just aesthetic and we don't have anyone who can fix it right now." I ended up having to demand that they finish my car. I will never bring my car back to this dealership and will never purchase another car from them. read more

I trust them. Check their site before you go. They have specials for services sometimes

Very poor customer service. I love Toyota but this dealership and the repair center... They rip you off, and give you an attitude. Really guys!? read more

Lakeside Toyota collision center (Metairie, LA) is an upstanding service company. They worked on my cars for over 3 years. They have great outstanding customer service and very supportive. Their body work on cars is perfection. The rep. Mr. Cornell has helped me with numerous repairs for my car, his communication skills is superlatively good. read more

I had to wait 8 hours to change one tire then they told me the cable to hold my tire was broke. And never fixed the cable so it took them 8 hours to fix one tire. I lost whole day of work stay away there excuse is they short on help. Not worth 1 star read more

Very poor customer service experience with their used car sales staff. Spoke with an online agent twice - to arrange test drive of a vehicle listed in their website. I arrive on the lot for the test drive and a different saleswoman meets me. Never introduces herself. When I asked to test drive the car I had discussed with the other salesman earlier that day, she tells me that it's no longer available. Tries to push me to try a different car. No apology from her, just trying to push the other vehicle. read more

Don't take your for repair unless you are under warranty. They tried to charge me $100 of labor for changing the light bulbs in my front lights. When I challenged this with my credit card they called me and told me that Dave (the services rep) would loose money in his paycheck for the overcharge. Another time they quoted me two days to fix my Prius but fixed it in less then a day. They still charged me for at least two days of labor. There are other better places that can work on Toyota's and Toyota Prius's for much less money. They gave me an free oil change instead of money. I would never take my car back to this service department as I do not trust them. I do not trust the sales people in new cars and used cars either. read more

This operation is a total clown show. I called to make an appointment for some body work on my truck. They told me that I didn't need an appointment to come by "anytime between 9am and 3pm." When I got there I was told that I would have to wait at least an hour. Which I did. When I finally got someone to look at my vehicle, they gave me a "rough" estimate. I asked if I could get something in writing. They said, "no we really don't work like that." Shocked that Toyota would put their name on a clown show like this. read more

Over promise and under delivered in each part of my sale of my car. 2 employees were great but the rest of the staff lie to get what they want. I've worked in car sales and this is horrible. I even had an employee crack an anti-Semitic joke and I'm part Hebrew, not cool!! Luckily for lakeside that car was the only one in that color in the area or I would've left with no car. They made me extremely nervous and left a very bad taste in my mouth throughout the entire process, even though I explained things to them and tried to be cool. Thanks to Ryan and Alex they made the sale! I will never buy from them again! Their way of doing business isn't the way it's done sorry. read more

I don't believe that I am a skilled enough writer to create a review that describe how bad the service is at this shop. My car was was in a T bone collision in mid July. I thought I had seen the worst of it. Let me start by saying that I choose this shop despite the review I had seen on the net because it was "Toyota certified". I called the shop on the Monday after and asked about work load and availability. I was assured that they had plenty of staff and could start work immediately after receiving clearance from the insurance company. They recieved the car on that Wednesday, on a beautiful July day. It was nearly Halloween 10/28 when I got may car back. I guess I should have suspected something with all the trick or treating going on that week. Here is just a partial list of fun tricks I enjoyed. The door that was "repaired" didn't fit in the opening. The paint around the door was cracked, I guessing because the door didn't fit. The headliner support plugs were a nice contrasting color to what they should have been, think off black in my light grey upholstery. The "oh shit" handles were installed upside down, no worries, if used, they popped right out. The trim on various part of the interior looked like a 5 yeat old attempted to removed them with a shovel. I can't imagine how else you make them look so bad. My front turn signal light was misappropriated (stolen).A tire was flat, battery was dead, car was filthy... blah blah.. You get the point. 3 weeks later they take the car back, provide me a rental car and tell me that it would be ready the next day. 3 weeks later, I pick up the car. Surprise, the door doesn't fit, the paint is still cracked. 2 weeks later, I have to argue again for a rental car, going to be fixed in 1 day, takes 3 to get the car back. Door still isn't fixed. I gave up. Don't believe anything the manager G tells you. And don't for a second think he cares. read more

Excellent service! Great help at the service dept. John Paul helped me right away and went above and beyond. I appreciate it. That's why I keep getting Toyota's read more

I wanted to give them another chance to gain my confidence. That was my mistake. When I called on Friday I expressly told them that the door lock open rod had been displaced and that it needed to be re-positioned so that the door handle could be put back on the driver's side door. (Factory service manual page DL113). They said to bring it in before noon on Saturday. When I brought it in to Inez, I opened the door from the driver's seat to let her in. The service report says that it was 'not functioning' which could not have been the case because I opened it. I told Inez that the door lock open rod needed to be re-positioned. She didn't write it down. After waiting she came to me and indicated that the door panel needed to be taken off and that it may need to be cut. I brought it to the dealer because I was out of my depth in fixing it and thought they would be better to take the panel off. She quoted a fairly hefty price for the 'labor' of this. After waiting for a good while-Inez came back to tell me that the lock actuator was broken. I had locked it and unlocked it in my driveway earlier in the day. She then quoted a price that almost doubled. She said that she could show me and the technician could explain. After waiting another 20 minutes, I asked to see the manager, Inez left to locate the manager and the technician, Jack came back and asked if I was being helped. I said that Inez was going to get someone. He then ignored me and went and retrieved another car. The manager came back and listened. By then I was potentially late for work. He said that they had to order the non-functioning part from Houston and couldn't do it until Monday. He offered a rental which I couldn't get because I couldn't retrieve my insurance card. I left and went to work. Tuesday, I received a call from Inez saying that I would ONLY have to pay for the original quote and the part. I went and retrieved my car and paid too much based on what I see as not listening to what I indicated was wrong and then saying that something was not functioning when it was functioning before I left it in their hands. Suffice it to say, I WILL NOT GO BACK! read more

I had a accident with a 2018 RAV4 and after reading the bad reviews I must admit that I was hesitant about bringing it to Lakeside Toyota for repair. Luckily I did notice that the reviews were 4 years old. I went there and met Craig. He assured me that it was a different place now. Anyway, I left my car in their hands and I picked it up this Monday and I couldn't have been more happy with the work. It was a fast clean repair and I just can't say enough about the great service I got there. The job was fast, done on time working with the estimates from my insurance company. Thanks Lakeside. Chuck H read more

My family has brought all our cars here for years now. They fixed my '97 wrangler after I thought it was gone and did such a good job it's like new. I just got a mustang gt and when I saw someone had hit it I took it straight to these guys. Earl in paint is very good, and everyone in the front is laid back and friendly. I know my mustang will come out perfect. These guys do great work. read more

The employees here are extremely rude. On the phone and in person EXTREMELY rude. I've never been treated as badly as I have here. I will never again bring my business here. I wish I could leave 0 stars. read more

DO NOT USE THIS SHOP !!!! I am an insurance adjuster and had a claimant take her vehicle into this collision center for repairs. She immediately called me with concerns of how she was treated and what she saw going on at this facility when she dropped off her vehicle. I called the shop to get the status of her vehicle and they refused to give me a status over the phone. RIDICULOUS!!! I have NEVER had a shop refuse to give me a status on a customer's vehicle in 10+ years as an adjuster. I recommended my claimant move her vehicle to a different shop and let her know her initial concerns were fully warranted. read more

Save yourself a huge waste of time and sanity. Poor communication every time. By the third time I brought it in I was fed up, and the problem still isn't fixed. read more

Unless you want to pay for horrible service stay away! The only reason I used this repair shop was because my insurance agency recommended them. The receptionist was completely rude, they promised to call me with updates on my vehicle every other day but i ended up having to call them, the work on my car took a almost 2 weeks longer than expected, and the icing on top the cake.. My car was ready before the 4th of July weekend yet I did not receive a phone and my calls were not returned, which meant I had to pay for a rental car for four days longer than I actually needed to.--very upset customer read more

I got my vehicle repaired at Lakeside Collision! They did a fantastic job. My father snd I had to bring the car in because he was on the registration and sign, but I was the one who got all the updates on the vehicle. Nicole at the front desk was very sweet and helped me with any questions I had about the vehicle! I know if I ever need to get my vehicle fixed again I will def go to Lakeside Collision. I cannot understand why all these other reviews are bad? Maybe they have a chip on their shoulders! I've only heard good about Lakeside. read more