I'd give their service department 5 stars except they apparently just changed their policy to start charging customers a 2.5% fee for using a credit card. That kind of fee on top of charging top dollar for service from a huge dealership is practically usury. This isn't a mom & pop shop. It's a huge dealership charging $100 for even just a basic oil change!!! Credit card fees are the cost of doing business. I will be reconsidering before bringing my car back - not because of poor service, but because of the greed of their management! read more

Regarding Rod Moore, Pre-owned Nissans. Rod was the most patient, courteous and knowledgeable car salesman I have ever met. He spent so much time explaining everything, and even after I decided not to go ahead with the deal offered, remained supportive and available. This young man should go far. He is a real asset to Matt Castrucci Nissan. Diane M. read more

My wife unfortunately incurred a flat tire right in front of their body shop. When I got there Dave Walker the Body Shop Manager, not only took the bad tire off, added air to the spare tire, and replaced the spare on the vehicle. Mr. Walker jumped right in, helping navigate the untimely nuisance of a tire gone bad. He aided us both in getting back to work and on with our day! Thank you, Mr. Walker! May it come back around to you, sir! MH read more

This place is too incompetent to change a tire in less than a full business day. They strung me along all day saying it was almost finished. I could ve done it myself in less time by watching a YouTube video. Everyone in the shop appears to be brand new. I finally gave up and demanded they release my car. They claimed to have just removed the tire. The service manager apparently found this funny. I did not. I will never return and they couldn't care less. [ read more

I had a terrible experience with the service department. I had an appointment for a brake replacement and dropped off my car before the appointment to give them extra time. I was told it should be ready by the end of the day. However, there was no communication or updates from the service advisor until 5:30 PM, when I was informed they had just started working on it and it wouldn't be ready until noon the next day. The next day, again, there were no calls or updates. None of the phone numbers answered. I eventually reached a secretary from another brand's sales floor who transferred me to someone at Honda. She checked the status and told me the vehicle still wasn't ready by 2:30 PM. She said it would be ready in the next hour and suggested I talk to the manager, but I was transferred to a number that no one answered, and the voicemail was full. I am absolutely disappointed and dissatisfied with the service here and would not recommend it to anyone without a backup vehicle. They do not deliver on their promises, and you'll end up disappointed. They have a texting system--just a simple update saying they were busy and needed a few more hours would have been fine. The lack of communication is unprofessional, and because of this, I won't be doing business here again. read more

Incredible experience purchasing my first new Honda! I had a great experience with looking at the test driving with Aeden. He was very friendly and helpful with this experience. The sales managers were also great, friendly and educational. I would highly recommend purchasing a vehicle from this Honda location!! read more

Full disclosure: I am not a would-be customer of Castrucci Honda, but of Castrucci Nissan, whose service department, run by "Brandon" seems to have much in common with the one that has disappointed so many yelp reviewers at Castrucci Honda. Today is Saturday August 24. On Saturday August 17 I had my car towed to their facility and have tried to call them for a status every day (except Thursday) since then. No one ever answers the service department's phone, and my voice messages that include my name, the car's license plate, my phone number and my e-mail address have all gone unanswered. Apart from a brief visit my daughter made to the dealership to verify the towing service had actually brought the car there, the two screenshots below with their bot are the only response I've seen from this stain on Nissan's reputation in what will be, in another ten hours, a full week. Sorry, the first photo didn't upload, but it was more mindless chatter from "Thalia", their non-human public interface. read more

Matt Castrucci Honda - Auto Repair Near Me - Dayton, Ohio

Sales staff were not helpful in my needs of getting the car I wanted. Would not recommend.

Five stars for the dream team at Matt Castrucci Honda! Thanks to Dawn for finding the perfect 2024 Honda Hybrid Sport, Omar for working his magic to put the deal together, and Chad for making the financing process smooth. The entire process was quick and painless--which, in the world of car buying, feels like a small miracle. Our 16-year-old son is going to lose his mind when he finds out his mom's Civic is officially his! If you're looking for a dealership that works together seamlessly to make car buying easy, we can't recommend Matt Castrucci Honda enough. Thanks again for everything! read more

car was there 6 wks, I'd call for update every wk nobody called back although every wk I was told they would. Got car Friday after calling twice then sensors will still on. Dropped it back off Tuesday to which my rental car was still there. they had not contacted them as I called Enterprise. go back to get my car to which the keys are not where they were kept 4 nights before by the same person. Get my spare key, go get my car, leave a voicemail how they need to be bringing my key back to I've made more than reasonable attempts to grab my car to which they don't call me back. I call back the next day at noon. Talk to the same chick who wants to laugh while she she put my keys in the trunk as I would know that because that's where they were when she put them in four days she told me that... I will have used this company for six years and I will never use them again. unprofessional. read more

This place is selling every vehicle THOUSANDS over the MSRP. says it's low inventory and demand. I get that. But other companies sell at MSRP. we we're also told on our trade in that we would not get KBB prices. So they are a company to Jack up prices and not give you what a vehicle is actually worth. This is a company out to make the biggest profit margin as possible, regardless If it screws you already more than what you're getting screwed. LOOK AROUND. Call other places. Don't settle for this crap! read more

So my daughter had a 1994 Civic that was sandwiched between two cars in a rear end collision. The insurance adjuster for the at-fault driver's insurance came out and looked at it expecting to total it (it was 28 years old after all). But it was in excellent condition for how old it was and it ran great with only 100k miles. So she ran the numbers and gave us some $3000 to play with. The damage was all cosmetic, like it needed a new hood and two new bumper covers, some paint, etc. So my wife and I took it around the corner to Castrucci body shop, of which the office looked like it was in some forgotten corner of a bureaucracy chamber in a former Soviet republic. File box on file box was stacked in the waiting area and a very unpleasant lady was on the phone at the desk. But a very nice surfer dude ended up helping us out (would give him personally five stars) and walked around the car with us. Then he went back inside and looked up all the parts. I could see pictures of hoods and bumpers and the like flashing across the screen as he took inventory of what was needed. At the end, he gave us a drop off date and we were on our way. We dropped off the car for the actual work without incident and a week and a half went by. My wife asked me if we should call them for progress but I told her it's body work including paint so it takes a little time. A rude lady ended up calling my wife not long after and was super indignant about some issue with the insurance, more or less that such-and-such at whatever insurance had never heard of her. So my wife told her (extremely patiently) that the guy had probably never heard of this car because we working with another adjuster. So having that squared away, my wife asked how it was coming with the car. The lady told her that there is no parts availability so no work had been done or would be done. What in the world was the point of all the nonsense about getting insurance squared away when you weren't even going to work on the car anyway?? And apparently this lady wasn't even going to tell my wife at all - she was ready to get off the phone! It would have been nice if this HONDA dealer had figured out they couldn't get HONDA parts before we dropped the car off. You would think that would be something they would be aware of. I get it - the car is ancient. But the funny thing is if you Google 1994 Civic hood, you get about 10,000 results for a hood for like $200. So my wife asked this lady to whom we could complain and the lady said "complain to whoever you want." To me the message is pretty clear. They're telling us that we're trash because we own a 1994 Civic and we'll never be in a position to buy and maintain a new Honda through them. That's a real nice message to send. So we went back to the Soviet bunker, a snarling lady practically threw the keys at us, and we drove our untouched poor little Civic home. My sister bought a brand new Civic Si from Castrucci in 2018 but I won't make the mistake of allowing that to happen again. My parents both just treated themselves to a new Accord each a few weeks ago. I made sure they went to another dealer. They probably would have gone to Castrucci. So that's about a $70k sale that they missed out on. Probably they don't care about one sale but I'm telling everyone I know. read more

I wasn't planning to be shopping for another vehicle, but things happened out of my control. My lifestyle choice is best served in a Honda Odyssey. I searched heavily within a 75-mile radius. The year,milage, and price were on point here. I was greeted friendly with no pressure. The salesperson "Sy" Jones made me comfortable and patiently walked me through all possible options. At no point was I being persuaded or pushed to purchase. The dealership made every attempt to set me up with comfortable financing. Buying used cars can be problematic, but not this time. I completely recommend this place to at least consider as an option. Of course, it's a matter of money, needs and wants too. Thanks Castrucci,Sy and Honda. read more

Aj,Will, and Rudy did a great job! They were very helpful in explaining things and with making sure I got a car that fit me and my life.

The maintenance department was not helpful, was not responding to any phone call or messages, and still has my car after 3 weeks. I towed it there with a seemingly simple problem and have gotten zero response about the status of my car. I would highly recommend any other Honda maintenance (Voss Honda has treated me amazing). I left numerous phone messages for the past three weeks with the technician and he has yet to respond a single time. Zero stars. Do not recommend. Go somewhere else for your maintenance. read more

Went in to look at a new Odyssey. The rudest new sales staff I have ever encountered. Avoid at all costs and if you have to go, stay away from Cindy. read more

I've talked with a sales person from Castrucci in Dayton, OHIO two times trying to purchase a new vehicle from them. The first time we went there was about three years ago. The sales woman we talked with was so rude we left and bought an auto from another area. In my opinion she was rude and she didn't prove she could listen to the desires of the person who was seriously interested in purchasing a new auto. The second time I contacted this dealership a sales woman was talked to at Castrucci. I don't know if it was the same woman that we contacted before but in my opinion she was rude again. She did not help me feel welcome to purchase an auto from their dealership. She also had trouble finding answers to the questions a person would naturally want to know about the advertised sales prices. I went to another dealership to purchase an auto again because the woman I talked with this year did not seem to have good people skills. My opinion of this dealership will change if I ever personally meet someone that tells me they had a kind speaking conscientious salesperson help them purchase an auto from them or if I ever feel brave enough to contact them again to try to purchase an auto from them. I am not personally seeking another auto at this time but I know of someone else that may be in the market for a new auto in the future. read more

just now Took my 2016 Leaf into the service department and got total attitude. It was evident right away they were not EV versed at all. I had a T/M system malfunction. It is a 2016 with 4050 miles on it and they told me I had to sign and agree to pay 105.00 for a diagnosis. Next the would not let me talk to the EV mechanic. Third they said everything checked out just fine, they cleared 5 error codes and that all is good. Today I went out to start my Leaf and guess what I have T/M system error issue. Trust me Matt Castrucci service department will never look at my car again. read more

Last day of the year, I bought a Honda from Matt Castrucci Honda. The sales person, Josh, was awesome--very polite and professional, but did not push at all. We did what we could to get the lowest possible price and lowest interest rate. I will admit that we spent time doing research to ensure that we would get the best price, and then we used the end of the year to buy a "new" car (on Dec 31st 2020, we bought a 2020 instead of a 2021) The Finance folks were very professional, we did well. I hope the car lasts ten years, but my father was a car salesperson, and I felt like I was back home. read more

I would not recommend this dealership for young buyers. My boyfriend and I were shopping for cars in 2021 and stopped by this dealership. They tried to rush us into a decision before closing. The salesmen did not have good knowledge of the Accord we were looking at or even of the model in general. He just read off some features on a paper. He ignored our concerns when we pointed out some body damage. As I recall he simply pushed the part of the car back in and said "its fine". He down-played our request to see the car history, commenting that he'd be sure to get it printed with the final paperwork. Ultimately we are very happy to say we did not make a purchase here. read more

Real helpful when you want to buy but after that, that's about it. Service department tells you they can't do something yet other Kia dealership says they can. read more

First time customer for an oil change. I have Honda dealerships closer to me and we gave this one a shot after receiving something in the mail and not having great experiences at other locations since moving here. Jim in service helped us from start to finish and was so genuinely nice and helpful! It smelled clean and new which was a plus. Overall great experience and will be back to see Jim! read more

Just went to buy a car paid for in full and no one approached me for 20 minutes. Three guys doing what seemed to be sales training the whole time. read more

I have owned over two dozen different vehicles in my life and taken them to at least a dozen different shops for parts and service. Our first Honda vehicle was a 1999 Honda Odyssey minivan which we used to have serviced at Matt Castrucci Honda in Miamisburg. I was not at all impressed with the service I received at Matt Castrucci in the 13 years that I owned that vehicle and because of that, I was very reluctant to buy another Honda. Despite my apprehension, I recently purchased a used 2017 Honda Civic EX Hatchback and brought it to Matt Castrucci Honda service to diagnose an A/C problem. I also had some minor body work done on this vehicle by Matt Castrucci Collision. I was very disappointed that very little has changed at this service department since I sold my Honda Odyssey in 2012. First of all, there is no way to contact Honda Service directly or speak to a real person without going through a long list of prompts. I had to press 4 or 5 prompts before I could even speak to a real person. This is very unsafe for the person who calls this establishment via the Bluetooth phone connection in their car. Another local Honda dealer has a direct number to their service department and a real person answers the phone promptly. When I asked the Castrucci employee who finally answered the phone for a direct number to the service department, she gave me a 7 digit phone number plus a 4 digit extension. This also won't work when using my car's Bluetooth phone. I tested the supposed "direct number" and found that it didn't work anyway. My second issue with Matt Castrucci Honda, is that I had to schedule an appointment 10 days out in order to get a convenient time/date that met my schedule. By the time, I was able to get the vehicle in for service it had just surpassed the 36,000 mile mark, so the service advisor wouldn't diagnose the air conditioning issue under warranty. I ended up paying $261.12 for an A/C Freon recharge when this should have been covered under warranty. Of course, I'm flabbergasted that an 18 month old car would need an A/C charge at all. The service advisors at Castrucci are unfriendly and apathetic. They didn't seem to care and my particular service advisor wouldn't even discuss the possibility that a fuse could be blown on the A/C. He made it clear that he wanted to charge the A/C before even diagnosing the problem. Matt Castrucci's prices are exorbitant. The person in the parts department quoted me close to $400 for a replacement key fob, key cutting, and programming while the service advisor at another nearby Honda dealership looked up the costs and totaled the same parts and service at about $275! Checking out and paying at Castrucci is also ridiculous. I came in to pick up my car after work on a week day and there was a long slow moving line at the checkout counter. Checkout at my favorite Toyota dealership and a nearby Honda dealership is quick and easy, even on a busy Saturday. I also had an opportunity to test the Castrucci collision shop. They did a good job repairing a scratch in the paint, but they charged over $900 for the work. The bumper cover replacement should have been simple, but the bumper cover paint doesn't quite match the body paint. Furthermore, when I came to pick up the car, I noticed what looked to be yellow grease pencil marks on the rubber wind deflector under the bumper cover. I mentioned this to the person who cashed me out. He brought out a rag with some cleaning agent on it and cleaned off the most visible part of the yellow mark, but left about two thirds of it still on the underside of the wind deflector. Lastly, the decor and appearance of Matt Castrucci Honda Service hasn't changed in at least 10 years. The waiting area, especially, is old and dirty looking and not at all inviting. At my favorite Toyota dealership and a nearby Honda dealership, the service waiting areas are clean and comfortable and both are attached to the sales area, so I can look at new vehicles while my car is being serviced. One of those service departments even offers free cold drinks and the other has a free massage chair. Matt Castrucci Honda has a lot to learn about customer service and satisfaction. In the meantime, I will drive down the highway to a much better Honda service shop. read more

Excellent customer service. Sales person was very professional. No haggle or hassle with purchasing of this vehicle. Quiet dealership with lots of vehicle varieties. If you're in the area come check this Honda dealership out! read more

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Review for BODY SHOP. I recently had to get some body work on my civic and the manager Lisa and associate Linda both were awesome. It took a little over a week to get my car fixed and they handled all the insurance , helped with rental, and took great care to keep informed and progress on my vehicle. This isn't the first time i've had to get body work done and other times also, received great service from Lisa and her associates. I would absolutely go back again for any repairs needed. Thanks so much Lisa and Linda!!! read more

Friendly people and no pressure if you're still shopping around. There are plenty of new and used cars.

I stopped by Matt Caxtrucci Honda on Sunday to get some help with my new Honda. My long time sales woman, Cindy, was busy with some guy who was an utter bully. I felt so sorry for her. I was impressed how Cindy kept her cool while being verbally abused. When the jerk left, Cindy happily took the time to help me set up my new cell phone and answer my many questions. She really is a very patient woman and I have referred all my friends to her. read more

I am in the market for a new Honda so naturally I came to a dealership to check out the possibilities. I walked on to the lot with my mother and was quickly approached by a sales woman. She was attentive to our questions and curiosities for the first two minutes of our time together. She became impatient and quite condescending. I asked questions about what was on the lot and she insisted I walked over to the used car lot next door to find what I was looking for at the dealership. I have never experienced a salesperson attempt to get me out the door so fast without a sale. This was incredibly disappointing as I have typically experienced great customer service with Honda for the last 10 years. I am not inclined to purchase from here as I do not feel confident in the customer service nor did I feel valued (or treated) as a potential customer. read more

I would give the sales staff 5 stars. The purchase of my Accord almost 3 years ago was easy. My problem is with the service department. They have never returned a call. Making an appointment is impossible. My first appointment was made by my sales person for an oil change. When it was time for my second oil change, I called and it went to voicemail. No one ever called back. I ended up driving in and making an appointment in person. When I got a recall notice about a year ago, I called several times... she same deal, sent to voicemail and no call back. I didn't get it done. I got a second recall notice and tried to schedule online but the site wouldn't work. I sent an email and got a canned response last Monday saying someone would call me. Guess what.. no call back. Last Wednesday or Thursday I called and for the first time I got an actual person. She wasn't helpful, but she was a real person...She told me that she couldn't make an appointment because the computer didn't show any available appointments until November, but.. someone would call me back. I laughed and told her that no one ever calls back. She told me that she would leave it on her desk and when she got back from lunch, if no one had called, she would take it to her manager. Today is Tuesday, I have still never gotten a call back. I did get the 2 recalls completed yesterday at White Allen Honda. Their site worked and they were very helpful when I called. Sales is a one time thing. Service is what I need to work for me. I will be using White Allen in the future. read more

If you want to be taken advantage of, then here's your place. First, we were literally getting into a vehicle to test drive it and an employee walks out with a tag to mark the sticker price up $1500 and sticks it on as we watched! Salesperson did not let us test drive alone but imposed herself along. Finally, knowing what a ballpark monthly payment should be (hello, there are only a million apps out there nowadays), the numbers they gave us were so ludicrous it was insulting. ($200 per month+ over what it should have been) Oh yeah, that included the $1500 markup they had put on after we arrived on the lot as mentioned above) When questioned, it was all kinds of BS, and we just got up and walked out. It's so sad they take advantage of people who may be naive, young, elderly, etc. Shame on them! Go to Kings AutoMall, you will be treated more respectfully. read more

Always a decent experience, especially with the drive-thru bay. Nice complimentary shuttle service. Too bad Voss doesn't have a Honda dealership in Centerville/Miamisburg. read more

I would never purchase a vehicle from anyone in this place. I called to inquire about their certified warranty program and the individual I spoke to, one of their salesman, was very impatient with me asking questions about it. He was very rude and said "as I said!!" He answered more questions by saying "oh my God!" This moron has no business dealing with people! He should be working on an assembly line somewhere. His rudeness was unbelievable! I was thinking about purchasing a Honda here but now I won't even set foot in that place. I cannot remember his name but I know for sure it started with a J. Jeff or Jake rings a bell. read more

We are currently going on 3 weeks of my pilot being worked one, over 20 voice mails and 0 calls back.DO not have your vehicle worked on or serviced here. Spent $800 on a new motor that was not needed on tail gate and they broke the trim piece, glued it back together and failed to tell me they damaged my car! Current General Manager will not call my husband or myself back and all I want is my car back:( read more

I legitimately thought my last name was Castrucci when I was here (it's not). But the entire process of buying a new car and trading in my old one felt like I was their only customer and they were eager to help me without it ever feeling pushy. I was upfront that I didn't want to haggle or small amounts, and asked them to really give me their best price. They blew out the competition AND had my car/trim/color in stock so I drove up from Cincinnati. Night and Day difference from Kings Performance Honda. At Kings I was pressured many times to buy extended warranties or fabric protection add-ons. At Castrucci Honda this was never a hassle. Once I knew I was ready to buy and got to the dealership, I was in my new car and driving away within 90 minutes.... and that included 30-40 minutes of my sales agent (Cindy) teaching me about all of the great features of my Accord Hybrid. I'll always buy Honda...and now I'll buy buy from Matt Castrucci. read more

Best car buying experience I've ever had. I knew what car I wanted and I didn't want to spend a lot of time at a dealership, so I requested an e-quote through the website. Within a couple hours, I received an e-mail from Cindy, the senior sales consultant, with an extremely fair and competitive quote right off the bat. No haggling, no pressure. I contacted a different dealership and only after two rounds of back-and-forth haggling did they come close to Castrucci's price on the same exact car. I had a few questions and Cindy responded to me each time very promptly and efficiently. I decided to make an appointment at Castrucci, instead of with the other dealership, to finalize the deal. Cindy's previous customer appointment was running long when I got there but she made sure that another sales associate, Scott, had all the details we had discussed. Scott was very knowledgeable and helpful, showing me all of the features of the car and answering all of my questions. I was driving away in my new car within 2 hours of arriving (including time for a test drive and going through the financing department). Cindy, Scott, and all of the staff I interacted with were very professional, friendly, and upfront. Highly recommend! read more

Beware do not purchase the extended warranty!!! I have tried for 2 days to get assistance from Matt Castrucci with 0 response. The extended warranty is transferrable but you must have all of your oil change receipts, $100 transfer fee and the they will consider the transfer within 30-60 days. The company is out of California (some knockoff warranty company that the dealer makes a killing selling you their policy rather than offering the Honda extended warranty) The warranty starts the day you take delivery of the car even though they warranty nothing in the first 36,000 miles. This way they can say if you want to cancel the policy that there is only 25% value left. Can you say RIPOFF!!!!!! This is the reason I purchased my HRV from another dealer. Don't even get me started on the lack of staffing in the service department. read more

This review is for salesman Roger Mukherjee. Roger is fantastic! I came from Columbus to buy a new 2017 Honda CR-V from him. I worked with Roger ahead of time by phone, negotiating all the terms of my deal. This was only possible in my case because I already knew the ins-and-outs of the vehicle I wanted, down to the exact model, trim, transmission, and colors. Roger secured my choice and made me a great deal. Because the higher trim CR-Vs comes very well equipped, I also asked not to be sold on any additional services or accessories that I didn't want; Roger made sure my wishes were respected. This streamlined the pick-up process and made it minimally stressful. After the paperwork was signed and the car was prepped, Roger insisted, respectfully, to spend at least an hour walking my wife and I through the advanced safety and tech features of the vehicle. I'm glad he did. Despite hours of online research and countless YouTube reviews, it's not possible to understand all the electronic features in a modern car until you've physically sat in it and walked through them individually. Especially cars with adaptive safety systems, like Honda Sensing, which require additional explanation to understand each features use-case and, importantly, its limitations. This requires patience and a good teacher. And this is where Roger really shined; he intelligently navigated us through the car's menus, translating Honda's terse settings into meaningful commentary. He managed to inform me on several items I did not know. It was clear his desire to share knowledge was as much a point of personal pride for Roger, as he felt it was his professional duty to a customer. I would absolutely recommend anyone looking to purchase a new or used vehicle give Roger the opportunity. In addition to Honda he sells Nissan, Kia, Mazda and used at the Matt Castrucci Auto Mall in Dayton, Ohio. I have had one issue with the car around the license plate the dealership mounted, but Roger has taken complete ownership of the issue and we have plan to get it fixed in the near future. I will edit this post with any updates. read more