Matt Castrucci Kia 3013 Mall Park Dr Dayton, OH 45459 This dealership has caused me emotional distress, anxiety, mental anguish from what they done to me, and covered it up. I purchased a red 2019 KIA Sportage in Orlando, Florida and was almost paid off until I got a call from Matt Castrucci by the Dayton Mall Area, to come in to get a new car and trade in my 2019 kia sportage in the summer of 2024. A person's name was given to me for an appointment to see, and I went there and Rudy has greeted me, and gave me to someone else and not the person whom I am there to see. I was given a 2025 Kia Sportage that look like the same car I just traded in and plain, and I did my research online with them and multiple kia dealership about that same car, and found out they over charged me. So, I complained to them about it, and they didn't want to take the car back, but later on they did, after another kia dealership was going to switch me out. They switched me out in Feb/2025, and the person who sold me the first car was going into my car taking things out without my permission, he went through my car and found the paperwork of the car he sold me first, then handed it over to Rudy, and it upset me. Then I notice things were missing out my car, and when I confronted them about it, they don't know nothing. The car they sold to me next, was what I wanted, but! I didn't know they didnt provide me with GAP insurance on this new 2025 kia sportage prestige until 2026 of April. My car was hit by another driver who was at fault, and the car is now, which is totaled, I went to matt castrucci, and they told me i didn't have GAP insurance through them. I AM HURT, LOST, AND WITHOUT A CAR, AND WITH A REMAINDER LOAN IF ANY, I HAVE TO PAY OUT OF POCKET. read more

It is incredibly frustrating to schedule an appointment, show up, and face delays just because a business is understaffed. Booking appointments that a team cannot handle damages trust and wastes everyone's time. read more

Recommend Phil Bailey at Dayton Mall. He asked questions when I walked in and really focused on what I wanted. Had a couple cars pulled up and ready to go. Good follow up as well. Good job Phil and thanks! read more

Had a horrible experience with the parts department and wouldn't advise anyone give them their business...I bought a used Kia Rio at another dealership that only came with one key. I was told this is the only Kia dealership in the area that makes keys. Visit #1: I called ahead of time to have two keys made for a Kia Rio. I was told they could make the keys while I waited and it would take an hour. It took an hour but the keys didn't work. No big deal. Visit #2: I was asked to make another trip out the next day to try a new key. The second key still didn't work. They said they would order keys from Kia and asked me to come back a week later. Visit #3: Keys could open the doors but still wouldn't turn the car on. Up until this point the person I worked with was very friendly and helpful. The gentleman today was the opposite of friendly and help and was actually borderline rude. He basically said there was nothing he could do and offered no solution. I called Germain Beavercreek service and they said the keys need programmed. They took it upon themselves (even though it wasn't their fault) to even do it at a discount because I was so frustrated. Why wouldn't Matt Castrucci Kia know they needed to program the keys after THREE VISITS? Very unprofessional. read more

Bought a car here on 12/31 and was happy with our purchase. That is when the trouble started. 66 days later and we still don't have our memorandum title to get plates on our vehicle. checked with the state and a title was issued 2/26. a month over the 30 days required by law. We have made 12 calls to the dealership and no one seems to care. Save yourself trouble and stay away from this dealership. I am told the only reason the title would take so long is that they didn't have the title. This was a new car! read more

Took my 2021 Kia Soul in for service and recall. Wesley Ostrander was my service rep, and he handled everything very well. The work was warranty and recall work. Very satisfied. read more

Matt Castrucci Kia - 2021 Kia Soul - Auto Repair Near Me - Miamisburg, Ohio

Horrible!! Dont buy from these guys. Bought a brand new K5 and the tires are shot within 6 months. Was told it was my fault and I had to pay for it. Ive never had this happen on any other car before. Tried to schedule an appointment for an oil change, Im either transferred to someone where the phone keeps ringing. My calls arent returned and basically no help. Ill take my car elsewhere to get serviced. read more

Do NOT listen to these positive reviews. Unless if you're going in for just an oil change, they are some of the most disorganized people I have ever had to deal with. My service advisor Wesley was just an awful experience and I don't even think it's his fault. He told me that there was someone on vacation and he had to train two new people so it seems like it was just too much to put on one person. I basically had to micromanage the entire time that my car was in the shop since no one would call me to update me about anything for the first two weeks. Then they're saying once you give us 1,400 dollars we'll start working on it. 1400 for what?? You haven't even told me that you diagnosed the problem. Then when I asked if they ran this through my premium warranty which should cover all of this, they told me that they forgot about it. You've had my car two weeks and haven't even checked with my warranty that YOU asked for day 1. I was told the warranty company would be contacted same day. Then when I checked in with Wesley, I'm unable to get ahold of him. That's the worst part, y'all have all these people answering the phones and it's never the right person that can look at my chart to tell me anything. Eventually after not hearing anything for 5 days, I call in to talk to Wesley again after calling him several times and emailing him with no response. I was told," I think your service advisor just stepped away. I can check if he's able to talk to you." He put me on hold for nearly 15 minutes came back and stated," Actually Wesley is no longer employed here. We don't know where he left off with your warranty or if he submitted it." I bet he would walk off cause it seems like no one knows anything around there and it's a complete disorganized mess. Even when I dropped my car off, you get this vibe. I saw all these post it notes everywhere, all these papers just stacked on top of each other laying out and several people's car keys just laying on the front counter that anyone could steal. It baffles me that this place has any positive recognition. Even when I asked if I could personally get my car towed to another facility I was told," Well we can still fix it. I'll have to ask my manager if you can do that." Just got my car towed out of there today and sent to Kia of Beavercreek and I can already feel my blood pressure lowering. Thanks for making me wait nearly 3 weeks and 52 dollars a day in a rental car. You want to make this right? Get rid of the entire place and start fresh. Clearly there are a lot of systemic issues going on around here. Kevin was nice tho and was very apologetic, but I was not going to continue trying to make this joke of a shop work. read more

As usual nothing but great service from the staff at Kia. This is our 3rd vehicle that we have leased from Matt Castrucci Kia; my wife has leased two vehicles over the past 6 years, but this is my first time leasing. I wanted a 4-door manual transmission vehicle and Phil; Rudy and Curt took real good care of me to search for what I wanted. They weren't able to find anything local, but they finally found what I wanted, a 2024 Kia Forte GT, but it was north of Pittsburgh! After a few calls they were able to have it transferred to their inventory, and they had someone go and pick it up. I am very appreciative of their efforts yo accommodate my wishes. After arrival a young man named Ali took real good care detailing the vehicle for me, it was immaculate inside and out. I cannot say enough good thinks about the Kia staff. We'll be leasing or buying our future vehicles from the staff at Kia; Phil, Rudy, Curt with a nice assist from Ali read more

I've brought my car there 6 times for my air conditioner. They can't figure out what's wrong with it and offered to fix the condenser. They said it was 1400.00. But they can't guarantee that it will fix the problem. It's temping at 100+ degrees in my car with the windows down. I figured the place that made my car could figure out the problem. No shade at the nice people who work there. Good service and they're nice. I just don't understand how you could say you had 3 master mechanics look at the problem and they can't figure it out. If Kia can't figure it out, who can? read more

Kia service department at Castrucci is terrible! While my car was there, it was impossible to get a hold of anyone. Most of my calls went to voicemail. My calls were never returned. One day I called at noon and was told my service rep was at lunch. I called back at 4:30 the same day and was told he was at lunch. Always had an excuse as to why they couldn't give me an update on what was happening with my car. Service rep was rude and condescending. The icing on the cake was that my car was broken into while there. I eventually had my car towed to Kia of Beavercreek. They were more helpful in five minutes than Castrucci was in two months. Kia of Beavercreek was genuinely interested in helping me any way they could. Castrucci made me feel like they couldn't be bothered with my car problems. Very frustrating when Castrucci knows that there is a problem with 2017 Optima engines. You would think they'd want to do whatever they could to remedy a problem that Kia created. Nope. Never again. Kia of Beavercreek is my new go-to dealership for service. read more

My husband purchased a new Kia as the new year models were coming onto the lot. It was the most underwhelming experience of buying a car I've had. The salesperson was unwilling to negotiate on price AT ALL. We had to negotiate on other issues. The salesperson informed us late into the process, only when asked pointed questions, that the vehicle wasn't eligible for all the rebates that they'd used to advertise it. When we went in to handle the financing, the salesman & finance manager were very condescending to me as I manage the finances in our home despite the car being for my husband. They literally stood over me & stared as I ran numbers to determine which option was best for our financial situation. We could've paid cash, we were financing simply for cash flow & we wanted to figure the best deal between rebates & promotional interest rates. They couldn't seem to understand that my calculations were unrelated to their process so I could do without the mansplaining. When it came time to sign paperwork, we were suddenly informed that the warranty on the iffy Kia transmission is only application if ALL service is done there. The only way out is to buy an extended warranty for several thousand dollars. My husband drives a lot so it was kind of a large surprise expense. Of course there was a hard sales pitch and "Oh, this is a discounted price just for YOU!" Felt very sleazy. read more

My sister keeps taking her new Kia in for service, and they never fix it. The service manager tells her they can't call Kia headquarters, though today, he said they called them. This has been happening since 1900 miles. The minute she drove out of the service area today, her all wheel drive light lit up again! Why can't they fix it? She has had this fixed three times, with 2 parts replaced. Maybe you shouldn't buy a Kia? read more

A little surprised at the poor reviews because I've never had anything but great experiences here. Have leased two Kias and always received great service before, during and after the lease process. Sales people are fair, helpful and willing to negotiate. Service department is always prompt and helpful. Have recommended to several friends. The only reason I'm not giving five stars is the showroom and service waiting room. Not the nicest; in dire need of an upgrade. read more

They recieved 1 star because sales department was ok. Service has been an absolute nightmare. Taking forever to get parts, extremely rude and unprofessional. No more Kia's in our feature and especially steering clear of anything with the Castrucci name on it. Extremely disappointed. Save yourself the headache and go elsewhere. read more

Michelle literally made this review happen. I don't usually leave reviews but I feel it's warranted. I'll try to keep it short. In the thrust of this Pandemic, customer service is a distant second in many of the experiences we're all having daily. 3 months ago our engine killed itself. We then learned there was a huge recall and because we've maintained our warranty, the dealership would be replacing our engine at no cost to us(pausing for dramatic effect, but that's also why we went with Kia). Sorento came with 100k mile bumper to bumper. Throughout all the delays(which I truly don't believe were the fault of the dealership) Michelle continued to communicate and take care of us. After the repairs were completed, we had a couple small issues the following week, SHE helped get the right people to go over the vehicle one last time. They found the issues and replaced what needed and cleaned everything off very well. I've had MANY experiences in this industry throughout the last 25 years. Most have been less than standard. However, anytime I see an individual doing what most others won't, and working with the customer and their management to make things right; it deserves recognition. Matt Castrucci Kia has stood by this warranty and work. I commend them for a job well done. I have to praise Michelle(spelling might be wrong-sorry) for her efforts. Now more than ever, it's very rare to receive great service and she is the reason this experience was soo positive. I'll update this review if needed but my instinct tells me I'll remain a very satisfied customer. J+Z. read more

Was this dealership sold? They used to have a nice sales department. Now I would strongly recommend AGAINST purchasing anything from them. Total idiots. Went to purchase a new car for my daughter from them last night. The sales person she was a working with appeared very nice called, said it was his day off and to speak to his manager. We got to the dealership, we where the only customer at the time. Ask for the manager by name, he did not come out and sent another sales person to speak to us. We ask several questions, one being to run a price comparison for us between two vehicles so we could decide which would be best for her. The salesperson disappeared inside, came back out and said we've already gave you the numbers on this one car. Do you want this car if not I have someone in the showroom that wants it right now. He never gave us the numbers so we could make a purchase decision. We left, told them to sell it. They never did give us the simple comparison. FYI, no one other than the worthless sales manager and two sales people where in the building when we walked out. Idiots, we where their to purchase a vehicle. read more

Only giving two stars because my husband had a decent experience with the salesperson that sold us my new 2014 Kia Soul. However, I do have a major gripe with the way we were treated after the sale which is supposed to be every car dealership's "claim to fame" - the way they treat their customers after a sale is made. We had opted to add on the Zeibart's Diamond Gloss upgrade, and this required me bringing in my new vehicle to the dealership a couple days later to be dropped off for a day while the treatment was applied. Of course, the dealership guaranteed me a rental car. Pretty standard. However, despite the fact that we had purchased a fully-loaded brand new vehicle, I was given an extremely old, beat up 1990-something Chevy Impala that reeked of smoke. Not the worst part. While I realize it's typical to leave the gas tank near empty when people take cars home for a test drive, I DID NOT expect this treatment when taking the brand new car I had just purchased from the dealership back in for them to perform an added-on service for which I paid extra. More money in their pockets, literally a day after we had purchased a car, and they send me away in a vehicle with barely enough gas to get me back to my house and back. I drove 10 minutes home, 15 minutes to work the next morning, and then about 20 minutes back to the dealership the next day, and I'm pretty sure the car was running on fumes when I pulled back in. I informed the service attendant that I thought it was despicable that while my car was being treated with an add-on cosmetic treatment, they would give me such a horrible rental with barely any gas in it, and all I got in return was a pair of raised eyebrows. I took my Kia back to Matt Castrucci for a recall repair just last week. The notice I got from Kia in the mail said the repair would take no longer than one hour. Took it to the dealership, and they claimed it would take six hours. Give me a break. Even if we still lived in Ohio, I would not take my Kia back to Matt Castrucci. read more

Very rude, does not call you back when no one answers for days, doesn't offer a loaner when it's a leased vehicle that will not drive. Thats just the service center. We were basically harassed into getting the car in the first place after he yelled at us for changing our mind after he ran the credit check. We were dumb to stay at that point, but just awful customer service. read more

The service department is terrible. They can only schedule service months out. I was told because this was because this was a recall repair. Tried to schedule service for my heater not working properly along with the recall that is due. I was told the earliest I could get in was mid May. Ridiculous. This is the second recall and it took months to get it scheduled the first time. I need heat now, not in May. I called Jeff Wyler Kia and they are going to do the repairs on Monday. 4 day wait, not 4 months. Service department is why I would never consider buying another car from Castrucci. read more

I had the KIA service department replace a speaker under warranty. Not one hour after picking up the same speaker was making the same noise. The service manager Bob wanted his tech to listen to the speaker. 5 times I took the car in and the tech was not available. Finally I called KIA Motors who contacted the service department twice on my behalf. Promising me that someone from Matt Castrucci KIA would contact me. They never did! I buy cars every two years, and I promise you none of Matt Castrucci will get another penny from me! read more

Had the pleasure of speaking with Mr. Castrucci himself. Alleviated all of my concerns and completely satisfied with my service and sales experiences. Will recommend to anyone in the market for a new vehicle in the future read more

Very very pleased...we are now a 2 kia family...servuce at a fair price and always finished when promised. read more

Matt Castrucci Kia - 2013 sorento and 2015 optima ! - Auto Repair Near Me - Miamisburg, Ohio

The WORST service department that I have ever had to deal with my 2016 kia that I have only had for two months had to be serviced they claimed that I had bad gas in the car not only that I had to reach out to them about my my car they never called me I had to call them and the tech.manager I know never looked me to explain anything all he did was show me water bottle filled with antifreeze(clean antifreeze) and tried to tell me that it came out of my car why because I am women I wouldn't know what antifreeze looked like I will never use their services again as far as my Kia I'm trading it in and not with castrucci read more

Don't waste your time. Incredibly wasteful of customers time. My Kia has a transmission problem according to the check engine light diagnostic, free from autozone. It was a week to get an appointment. Then it took 48 hrs and $105 to spend 5 min to check the codes and recommend a new transmission. After this foolishness it took 30+ min just to pick up the key from Bob Palmer. Total disregard for customers time. They do not do what they say they will do. read more

The Worst service department that I've ever dealt with. I use mainly dealer service departments for maintenance on my vehicles and I must say that the unprofessional and disrespectful behavior of these individuals stands out. From the rude shuttle driver & the lack of communication, to spending the better part of 5 hours trying to get someone from service to call me back. When I was simply wanted to tell them to do the job. I have never had to work so hard to give someone money before. One I was called back by the service manager he informed me that his service department had a perfect record and could not have done anything wrong. In his word "the situation went south but it wast not their fault" Besides he continued "we have a lot of business! no i'm not saying that we don't want your business but we do have a lot of business, so it's up to you if you want us to repair your car or not" REALLY WOW!!!! Then to find out that part of the quote was based on damage they their tech caused was like adding insult to injury. Still waiting to hear from a GM or Owner both of which unavailable today. read more

I am amazed. It is obvious that they are a big dealership because they don't care about their customers. How the dealership is organized causes pandemonium...I waited 10 min and luckily an employee getting coffee told me where I was supposed to go for my appointment. Then when I drove into the garage I was mortified. He pulled out a sheet instructing how much service would cost. When I informed him I didn't need half of the services, he charged me double for one computer diagnostic test and when I asked him what could be causing certain issues he would roll his eyes and say I don't know. I also provided him the 27 point check provided by another Kia dealership and he remained clueless. The base estimate was 1000 and he wasn't reassuring me that it would stay close to that. This dealership optimizes a quick sand lot. Customer service is terrible and if they're not able to get you on a price they will find a way to add of more services. Horrendous. Find another dealership if you must get Kia related service---don't go here! read more

Have bought 2 cars here in the past,both used.Went there to buy a new Kia and was mislead and lied to by the salesman.Talked to the sales manager and he let it slip that they have had issues with said salesman in the past.if so why is this salesman still there?Also the price of my trade in varied with financing.Why?It should be the same. I did call sales manager following Monday to work out a deal and left a message and my number for him to call me back with no response.When I did talk to him with my concerns that Saturday berfore he got defensive and was a jerk.So I really wasn't surprised that he wasn't professional enough to resolve my issues ,return my phone call and sell a car. My wife and I bought the same new car a couple thousand cheaper at a dealer on rt.4 I was totally let down with my whole experience here and will not recommend them or ever step foot on there property ever again. If you can't drive away from this place then run. read more

My parents are retired and were taken advantage of by Castrucci Auto Mall of Dayton and since this dealer has the same owner, I would avoid them as well. Parents took the car in to have the starter replaced. They quoted three hours, finished it in two and still charged three hours labor. To make it worse, they had to remove part of the throttle control to make replace the starter and when my parents got the car back, the cruise control no longer works. Castrucci has refused to do the repair even after calls to Honda corporate offices. read more