1. Matthew Hengy, DO

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    Fredericksburg, VA

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    Matthew Hengy, DO

    4.5 (2 reviews)

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    1 year ago

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    2 years ago

    Dr. Hengy, DD is an exceptional doctor. The level of service and care is above and beyond.

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    Colonial Internal Medicine Associates - Still on hold

    Colonial Internal Medicine Associates

    1.8(104 reviews)
    1.6 mi

    One of the check in women is a little no nonsense, straight to the point, almost cold. I do like…read morehow she makes it a speedy check in though. Dr Munoz is the best! He's so friendly and personable and tells you what he's doing and checking for as he does it. Most of the PA's there are also very helpful and I haven't had a bad experience with any of them.

    *** This review is one star for the telephone system, not the doctors ***…read more I'm a regular patient here for many years. The telephone service system does this to you if you call near lunchtime: 1. It accepts your call and puts you in queue and tells you're customer number five or whatever. Then you're on hold (in my case today, for twenty minutes) with the same constant repeating message that they'll be right with you and that you're such an important patient. Then, after 20 minutes, it goes dead. 2. You call back after 12 PM, only to get a recording saying that they're closed for lunch and to call back after 1 PM. 3. In my opinion, that is not customer-oriented. People have important reasons to be calling a doctor's office. The whole front desk does not need to close down for an hour to eat lunch. Front Desk people can stagger lunches so that someone is always available to take a call. Person A takes lunch from 11:30 to 12:30. Person B covers phone from 12 PM to 12:30 and then takes lunch from 12:30 to 1:30 and Person A covers phone from 12:30 PM to 1 PM. Easy as that. Why have both of them go to lunch at the same time? 4. The telephone system should tell people that they are not continuing to hold as it's now 12 PM and the office is at lunch if they are going to continue this inane practice. 5. Although the doctors here are very good - nothing against them -- I will not be recommending this practice for its outdated and inept telephone system.

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    Matthew Hengy, DO - familydr - Updated September 2026

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