AVOID THIS PLACE. Their cancellation policy is extremely rigid, and they enforce it with zero…read moreexceptions--even in genuine unforeseen circumstances. After looking through other 1-star reviews, it's clear this is a recurring issue for many loyal clients who were treated the same way. What makes it worse is that there are reviews where the owner admits they cancelled clients' appointments because a stylist was sick or to adjust their own schedule, yet they do not offer customers the same consideration. The lack of consistency and fairness is very disappointing. The receptionist I spoke with was unprofessional and unnecessarily harsh. Instead of showing any understanding, she repeated the policy in a condescending tone and made guilt-tripping comments like "these are the stylists' careers" and "you're affecting their income." That is not an acceptable way to speak to customers, especially when emergencies or illnesses happen. A good salon understands that life happens and handles situations with empathy and flexibility. Unfortunately, this business seems more focused on enforcing fees than providing good customer service or retaining loyal clients. If you value fair treatment and professionalism, I strongly recommend choosing a more reputable salon that treats customers with basic respect.

I have been seeing Diana for a few years now and it is always a great experience!…read more The staff are so friendly and it is a clean, relaxing environment. Would highly recommend!

I will not be back to this salon and I do not recommend. I went in just for highlights. I have had…read morevery health hair and have been getting my hair highlighted in Minnesota for 20 years. The woman who was working with me said she would leave the color on for 15 minutes. She never checked my hair, and came back in 25 minutes. It was definitely over processed. My hair was very stretchy. I have had to use toner shampoo once a week just to be able to comb it out. Now that's it's been 2 months, I have so much hair standing up on the top of my head where the hair broke off. Not happy!!

Had a great first experience here. I had a lot of dead ends and had previously cut my own hair. I…read morethought for sure I was going to end up with short hair. Taryn my stylist made sure to keep as much healthy length as possible, blending in my botched cut with layers and a face frame. I highly recommend cyns salon and Taryn as a stylist.

This was my first visit to Rain. Mari did a phenomenal job providing me with my first head spa…read moretreatment and Korean facial. So relaxing, rejuvenating and healing. My scalp tingled wonderfully and my face is brighter and butter soft. I felt totally pampered... I would highly recommend Mari and the Rain Salon & Head Spa.

I had a young lady and it was right after they opened, by Smiths…read more I have thin hair, just below shoulder length- I asked for long blended layers (sheer layers), not shelf layers. I know it can be done because I had it before by a stylist who moved to Arizona. It helps me to add body to my hair with big wave curls. She pretended to understand and proceeded to chop away and gave me shelf layers. The results- I looked like Carol Brady ( Brady bunch tv series). It has finally grown out. I haven't had a decent haircut in years. I usually just cut it myself straight across with no styling. It's always so expensive and never looks good. So while this is a negative review for Rain, it's also a review of most salons where stylists only know how to do the basics even when they charge a fortune. I've tried several salons all different $$$$$$

Very nice location, but pricey for what I got. Also, the steps do not make it easily accessible for…read moreeveryone. Maybe there was an elevator , but I did not see it. I got my shoulder length hair trimmed, shampoo and blow dry for $96 plus tip and tax. In and out of there is 45 minutes.

Sondra took exquisite care (cut, color) of my hair for 23 years. I have terrible hair-thin, fine,…read morenatural center part- and she made it gorgeous every time. And cut it so I could easily style between visits. We had to move from ABQ and I have to find anyone who understands hair the way Sandra does. Added bonus, it's the most beautiful salon one could imagine.

Cayla is my go to girl and she never disappoints. i love getting my hair done and feeling brand new…read moreevery time i get off her chair. her cute and bubbly personality is definitely something i look forward to. she always makes me feel so comfortable and welcomed. definitely will be a lifelong customer.

For the price I expected a lot more. Disappointed again. Haircut was so uninspiring. Where are the…read moregreat stylists?????

This was my first time at Hair Twisted. Angela was great! Very knowledgeable, attentive, and…read morepersonable. She took my long over due dull, gray/brown grow out, unmanageable, frizzy and dry hair to absolutely fabulous, soft and silky again. I am lovin the color, cut and blowout! Already scheduled my next appointment and looking forward to it! Thanks Angela!

I scheduled an appointment with Lydia through the website. I received a text and also confirmed…read morethrough the booking site. The day finally arrived and while in route I receive a text that she is running 45 minutes late. No problem for me as I am very eager to get my haircut during these times. I reply that I will arrive then. She asks to cancel/reschedule. I'm disappointed but totally understand. She rescheduled me for 2 days later. I arrive. I text. I call. She did not reply and has not replied. Such a waste of time! You should continue your search to find a professional.

In the past I was so nervous going into a salons. However, Ana has changed that. She always listens…read moreto what I'm looking for and delivers. She'll happily discuss my hair ideas & new styles too. I always leave feeling so refreshed and cute. The shop is also adorable and conveniently located in Old Town near other really adorable shops.

I was delighted to find that one of the brightest gems of a longtime Nob Hill institution was still…read morein the neighborhood, and now owns the business! Laru Ni Hati today provides a private, comfortable and exclusive client experience in an adorable little shop a few doors east of Buffalo Exchange on Central. You'll hear no hairdryers whirring around you, no onslaught of fumes or background chatter. It's quite wonderful. It really feels like self care and that you're really seen and cared for. Dyan is one of the best stylists in Albuquerque, She's a true master of her craft and provides a wonderful, personal and private experience for her clients. Her cuts are worth three times what she charges. They last forever and I challenge you to find someone local as good at shags and layers as Diane. I promise, you are in wonderful hands at Laru.

Absolutely horrendous service. The OWNER of this salon has…read morestood me up not once, not twice, but four times. Most of the time not even giving me any kind of heads up or notice that she will not be there. My final appointment I tried to make with her was to get roots fixed that she has been supposed to fix for MONTHS now so that I could take Christmas pictures with my son who is almost grown- I don't even know if we will be able to take pictures next Christmas. This meant nothing to her. She pulled yet another no-call, no-show on me days before Christmas (was too late to get in anywhere else) and hasn't called back since. She's lucky I didn't sue in the first place- my first appointment she started with her irresponsible, lackadaisical behavior and had me keep my appointment with a barber (appt was with her originally) who in no way knew how to dye hair. This man thinned out half of my head, burnt a bunch of my hair off. All because she put us both in a bad position. He should've never even attempted what he did with my hair, shame on them both for not knowing better. Did I mention the color of my hair was 6 different shades of orange/off-blonde, with patches of black throughout (my natural color is close to black/very dark brown)?? Not cute or finished or a professional color job, whatsoever. He STILL charged me. This owner hasn't even contacted me to apologize after this last "cancellation." I don't consider it that, this is the 3rd time at least she has stood me up completely with zero notice, zero compassion for me and my day. I worked the night shift and live across town, I had an appointment with her at 9am after working til 3:00am. I also had to work that night, on pretty much no sleep that was lost FOR NO REASON. Went across town, FOR NO REASON. Paid for parking, FOR NO REASON. She had zero concern for any of that, as I was left there til nearly 10am with the door locked and no one there. I not only confirmed the appointment, I confirmed it TWICE. She couldn't even answer the damn phone to let me know she would not be there, much less reach out to me. Zero respect for me, or my time as a customer. Idk what is wrong with this owner, but this is the most unprofessional experience I've had BY FAR with ANY SALON IN MY ENTIRE LIFE AND ANY BUSINESS IN THE CITY! Idk what ur on.....but you need to get it together. There is definitely more going on than some deaths in the family. I doubt someone died literally every time I made an appointment, and you can't be professional and respectful enough to show up after cancelling on me MULTIPLE times and after telling me that you would do my roots for free in the fall after YOUR BARBER messed me up? She only gave me one free service to make up for him burning my damn hair off and screwing it up for months. I've been trying to grow out my hair- his actions caused me to lose at least a year of growth. I hadn't scheduled with a professional salon in years to do my color when I made that initial appointment....and was left with what I got- a burnt head, feeling like I was going to be assaulted at times because this man was so persistent with the flirting and gross speech even though I was far from interested, I didn't feel safe my entire appointment and was never told by this man that he had no freaking idea what he was doing until the end of my appointment when it was too late. I'm also in recovery and this dude was offering me substances he would not quit. Thankfully I have a strong resolve, someone else wouldn't be so lucky. She is incapable of keeping her word, do not even try to make an appointment with this selfish woman. If I could give you all negative stars, I would. So much wrong with the entire picture. Get your shit together. ALL THE WAY. Or just close your doors. But don't treat good people like this- I was nothing but kind and understanding to all of you, but at this point this review is well-deserved. I still haven't gotten a single apology or explanation for last time, I am a paying customer that they screwed over in the past and whom she owes a service to. Negative stars for this "salon." More like a trap house or part-time business she does for fun or shows up for the rich old ladies. But she sure doesn't show up for me, and didn't KNOWING it was for Christmas pictures with my son and KNOWING that she had already stood me up MULTIPLE TIMES and that I've been screwed over so bad as a customer that I very well could have sued them. I should've known from the first appointment just how unprofessional this place is, in every way. There is no freaking excuse good enough for all of this and I have evidence of everything I'm saying- so go ahead. What you should do is take some responsibility. If you can't show up and can't even hire halfway decent people to do so, close your doors. Don't treat good people like this.