There was a bit of a wait to get an appointment (which honestly felt like a good sign), but I ended…read moreup getting in much sooner thanks to a last-minute cancellation. From the moment I walked in, the office felt clean, organized, and really welcoming. The staff was incredibly friendly and made the whole experience easy - especially when it came to picking out frames (which I'm notoriously indecisive about). They were patient, helpful, and gave honest input without any pressure. I went in for a full eye exam for both glasses and contacts since it had been a while, and everything felt thorough but efficient. Nothing felt rushed, and they took the time to make sure everything was just right. They have a great selection of frames, and my glasses were ready in about two weeks. The entire process felt seamless from start to finish. I had such a good experience that my husband is already booked for his appointment!

I was being fitted for frames (first time in a while) and I had the best experience with the lady…read moreAle or Alie.(no name tag on but was called both by her coworkers) She's didn't only ask me all the questions I've never asked myself when picking frames, but she made it her goal to have me leave with glasses I feel comfortable with but more importantly glasses I feel confident in. What a great experience thank you ladies for your excellent customer service and a big thank you to Ale for going above and beyond

Just had my annual eye exam, if you want a thorough eye exam Dr Ong is the best. Very detailed and…read morefriendly. Additionally his staff is excellent, go into detail on your insurance coverage and eyeglass lense options. 100 percent satisfaction with every aspect of the practice

I just had to post another Yelp Review on Vision Optix Optometry in Brentwood, CA. This review is…read morespecifically for Jamie, the office manager. I ordered some beautiful Ray-Ban frames with progressive lenses there. The progressive lenses required an adjustment for long distance and the frame was defective. Jamie provided me with great one on one service and handled the matter personally. Everything was resolved, handled and communicated professionally. Customer satisfaction at it's finest! You can be sure that Vision Optix backs their products and services. Recommend.

The Drs, the staff, and Pooja are great!! Very knowledgeable and never feels like a money grab for…read moreextra services. Highly recommend!

We've had such a great experience with this office. My son's eye doctor Dr. Seketa he is incredibly…read moredetailed, thorough, and knowledgeable--it gives me so much confidence knowing his care is in such good hands. He always takes the time to explain everything clearly and makes sure all of our questions are answered. The staff is just as wonderful--friendly, professional, and always welcoming. They make every visit smooth and comfortable for both of us. We truly appreciate the level of care and attention we receive here. Highly recommend!

My daughter and I came here for our annual vision check. I had a fantastic experience here! The…read morestaff is incredibly professional, and the eye exam was one of the most thorough I've ever had. They used great technology and took the time to explain everything about my eye health. We also ended up getting our glasses here- to take advantage of our insurance perks, we didn't feel rushed at all even though they were about to close for lunch. Highly recommend for anyone in East County looking for a reliable eye doctor! Can't wait to get our glasses!

This is their secondary location from Brentwood. Located just past City Sports and before Walmart…read more They have a great variety of brand selections such as Gucci, Oakley, Lacoste, Nike, etc. I referred my wife and she had an amazing experience. From booking an appointment on the phone and verifying your insurance coverage, it was a smooth process. All of the staff are very nice and helpful.

I was highly satisfied and very pleased with the service I received. The staff was so friendly,…read moreeasy to communicate with, and went above and beyond to ensure a great experience. The front desk was very helpful when I went in to pick up my glasses. I 100% recommend! Thank you for the great service :))) I will DEFINITELY be returning!

This is not the first time this has happened. I've gone to this office at least two or three times…read moreduring their posted business hours (8:00 AM-5:00 PM), and they were closed. I've shown up at 4:20 PM and no one was there. I've also gone at 8:05 AM and they still weren't open. On top of that, they don't return phone calls. It's very frustrating and inconvenient when a medical office is not consistent with their stated hours and doesn't communicate with patients. If you post business hours, they should be accurate and reliable.

Dr Bronge is THE best, truly, his expertise & knowledge is very impressive. He's always on time for…read morehis appointments he holds, clean office environment. They've just moved from Balfour Road to their new location downtown. Plenty of parking, two entrances to the office suite. Easy access to all including mobility challenged with the flat entrance and wide doors. Fabulous array of frames to try on and my glasses were back in a week. Picked them up yesterday and am extremely happy the them. Been visiting every two years for the last seven years and have had 5 star service each time.

Went there using my VSP in February and they were unable to give me a prescription due to me having…read morea cataract. I got an eye surgery to correct it and went back this month December and they wanted me to pay for an eye exam as they charged my insurance for an exam from February. I have four family member who get glasses and now I am looking for a new facility to use. Very crappy of them to charge my insurance for an exam they could not complete. They are not compassionate to their clients and made it appear that they pick profit over patients. Very sad.

Whatever you do, do not patronize Tony and his once a week, elderly. retired optometrist. Used my…read moreinsurance plus $80 and $170 in contacts. Wrong prescription, hung up on me (I'm 80 years old and he knew it) . Don't be fooled by good reviews. Had to start all over with a reputable optometrist office paying out of pocket since he used my insurance. I am not a complainer, this experience was one of the worst of my life.

I was visiting my sister in Brentwood when my glasses snapped apart, a screw came loose. I can't go…read morelong without my glasses without getting a huge headache, and was about to drive to Sacramento. I needed help. Called up this place, and Tony offered to help. He fixed my glasses right up in only a few minutes and even cleaned them up for me, and didn't charge me a dime for it, even though I bought them elsewhere. It meant a lot for him to do that favor for me on such short notice. Saved my day.

I would recommend GOD to Dr. Ong. He is so fantastic I can't stop raving about him. He is a…read moredoctor that truly cares about his patients. He is kind, compassionate in his care. He took the time to explain to me what was going on in my particular diagnosis. He told me that he treats his patients as if they were a family member. ...And yes, he truly does. I highly recommend him and hope that you will see him if you have any eye care problems. His office staff is as kind and compassionate as Dr. Ong. This is a 5***** review for a great experience.

Exceptional optometrist (and human too !) Dr Ong's emphasis is on patient care and education. He…read morehas been my optometrist since I moved to the Brentwood area several years ago and has not failed me once, (especially when I had a sudden painful abrasion of unknown cause). I also have several chronic eye issues which can be challenging to manage, however my comfort and vision has drastically improved as a result of his care. Dr Ong is meticulous and his office staff's attitude and knowledge supports him and his patients. Plus as always..his office is Very Clean...just as it was prior to COVID!

Lenscrafters tried to charge me $1076.00 for a pair of Versace glasses that are on sale right now…read morefor $188 with great insurance coverage. The guy in there had a smile and was ok for the most part, except when he asked for my i.d to purchase glasses. I have never been asked to provide i.d. to purchase prescription eye glasses. Also the energy inside the store was not very inviting for my african american family. Go elsewhere folks Lens Crafters was tryin to pimp today. #NotThe1

Dr Poonam Bains was amazing. Very informative and attentive. Not in love with the fact that I need…read moreglasses now, but she made sure the process was efficient and painless. I would highly recommend.

She is an amazing eye doctor. I saw her last year and was impressed! She is extremely friendly!read more