I rarely leave negative reviews, but this experience deserves one. I called ahead for a quote on a very minor jewelry repair and was given a firm price over the phone. Based on that, I drove to the store expecting a straightforward transaction. Instead, I waited an unusually long time before anyone helped me. When the owner finally came out, she quoted me nearly double the price I had been given over the phone. There was no clear explanation for the increase and no apology for the discrepancy. It felt like the original quote meant nothing. I chose not to argue. I paid for the repair and left because my time is more valuable than debating over a relatively small amount of money. This review is not about the extra dollars. It's about honesty, consistency, and trust. When you're dealing with jewelry, diamonds, and valuable personal items, integrity should be the foundation of the business. Once that trust is lost, it's very difficult to earn back. I will never return to this store, and I cannot recommend it based on my experience. If the owner reads this review, I hope she reflects on how this situation was handled. The issue wasn't the price--it was the lack of transparency and the feeling that the agreement changed only after I was standing in the store. There are plenty of jewelers who value long-term customer relationships. Unfortunately, this was not one of them. read more

Love this place! Found the perfect gift for my wife and they were so lovely and kind.

Long time presence in Studio City. Knowledgeable , provides excellent service and quality, accompanied by a great deal of personal warmth.

In 1995 I spent over $50 grand in cash for rwo rings from Michael B collection as he was noted as the platinum designer of the year" And my appraisal for my engagement ring from Aida was appraised at $44,000 and it is worth $15,009. The rest of the collection also greatly overpriced. My trust was totally due ignorance and I was young. But what is so frustrating is Aida telling me the value would only increase & they would buy it back. LIES- a cheap diamond 2.5 carot stone with a diamond band in Platinum. I guess I believe they were good honest and forthcoming but they lied about quality of diamond. Such a shame and now that Michael B has passed - you would think Aida the widow would want to keep part of her husband's prized work. As she was glowing when mentioning "she would always buy the collection from me. Aida completely betrayed my trust. I was young but truly believed their words as truth. I am so sick to my stomach, thanks Aida. I think Michael would honor his word. read more

Needed an engagement ring sized down (a little too big). Called this place to see if they could do it same-day, it's a thinner gold band so it wouldn't be too difficult. When I called, the owner said they might be able to do it same-day, just come in so they can take a look. Came in 3 minutes after the call. When I walked in, she got up and I showed her how loose the ring was. She said she would size me but didn't, just took my ring down to the repair guy in the back. They didn't size my finger at all, I am not sure if that is normal for this kind of adjustment. *She did not tell me how much the cost of repairs would be until I asked.* luckily, this is not too much, when I asked she said $35-40 since it's not a lot of gold. I wish she was a little more straightforward about the price and the sizing. But otherwise the guy who did the sizing did a good job and they did it quickly on the same day. read more

Everything!!!!! Aida Bogosian was so incredibly helpful and kind. Her whole staff is just like her! I am definitely coming back ! Many Thanks, Marnie read more

I had heard of this jewelry store when a good friend of mine of few years ago and purchase her gorgeous wedding triple pave diamond band made by Michael B. The designer there! Last week I had a bracelet minor repair to have done and their service is so courteous and flawless! You can tell they are there to serve you and want your full satisfaction... I decided that I shall go back, when I have a little saved extra cash to spend, to treat myself at Matthews with one of their lovely diamond pieces I have my eyes on! read more

Great small business shop that provides quick and easy service for fine jewelry repairs. Gorgeous selection of jewels, too. I would highly recommend Matthew's for your high-end jewelry needs. read more

This was my first experience at Matthew's. And it was wonderful! I was weary about going into a jewelry shop, especially one on Ventura... but I was pleasantly surprised by the owner and staff! She was more than helpful and so sweet. I needed something very very simple, but needed it in just a couple of days... with engraving. I thought it was a long shot because I had already asked a few other shops and all of them said it was impossible. BUT, Matthew's said it could be done and promised it to be done right! They were closed on the day I needed to pick up my order, so the owner called me and met with me at the shop to deliver it! Amazing. My girlfriend LOVES the piece I chose for her and we couldn't be happier. I'm so glad I stopped here and absolutely recommend anyone to come here and get their special jewelry from Matthew's. read more

Matthew's Jewelry Store - Jewelry Near Me - Studio City, California

My experience in a nutshell? I was gaslit. I contemplated writing this review for a while, and don't usually write any but didn't want this to happen to anyone else. I'll start with the positives. Most of the pieces I had made were nice quality and the style I wanted, however it was overpriced and there was zero communication, so when I was slapped with a bill of 5K, you can imagine my shock. I brought in some old jewelry to melt and spoke with a lovely woman named Angela, who referred me to the owner who designs pieces. I spoke with the owner about several pieces I wanted made and she told me she would make as many as she could with the gold I provided. I told her great, and to call me with the final designs and to let me know the labor cost, I didn't want anything too expensive. I said if it gets over 1,000 dollars please call me. She said "oh don't worry it won't be that expensive." Cut to probably 10 weeks later. Leading up to this, I called and texted the owner several times. What was the status? What are we going with and how much? Nothing. No communication, until the owner called and said my jewelry is ready for pick up. I entered and she told me my bill was 5300 dollars. I nearly passed out, and she clearly read my confusion, asking "what's wrong? This is a good price." I managed to gather myself to explain I'd never heard from her, and didn't know what pieces were being made and that it would cost this much. She excitedly got the jewelry to show me what she'd done, and while many of the pieces were nice, there were about 3 I would have said "pass" to in the design phase (if I'd ever seen them) and they ended up costing me about 2 of that 5+K. As I couldn't hold in my utter disbelief, she read my energy and "gave me a gold ring" which was a flimsy cast of a ring that was supposed to hold the rubies I'd given her, but she said it wouldn't work. She then handed me a bunch of diamonds and rubies taped to a piece of paper that she had told me would be incorporated in the designs. I asked what I was supposed to do with these now? I wouldn't have disassembled the pieces if she wasn't going to use them... a she says "this happens." Ok great, so shouldn't I have a choice in not getting my jewels handed back to me taped on a piece of paper? worse than where I left them? she explained how much more gold she had to use, which I told her I was not aware of. She then had the audacity to say "These are good prices for the labor, and I am being nice to you." The bill was the punch and this was the left hook. I paid and left. But I was pissed. A couple weeks later, I spoke with the nice employee, Angela, and told her about my experience with the owner. She encouraged me to come back in and speak with her, and she would try and help make her understand my frustrations and bad experience. A couple weeks later, I dropped by to speak with the owner, and brought back a couple of pieces I was hoping to get a refund for, as I wouldn't have wanted them if we'd communicated all along. I walked in and there were customers, so I figured she would take me into a private office, but nope, she had it out with me right there, in front of people. She would not return the pieces I wasn't happy with, costing me 2K, but offered a $150 credit after a lot of dramatics from her. seriously it was like a one-woman show of mania. Bottom line, I am not sure how this woman is in business. I calmly tried to explain my shock at the situation and how without communication, and being uncharged for 5x the amount I wanted to spend, I was feeling taken advantage of, to which she responded with things like "I've been doing this a long time" (basically I know what I'm doing and it's right) or "Now I can see the problem with your type of personality." Mind you, I am a friendly, non confrontational person, who is getting confronted by the owner who is blaming me for what happened and my experience... again in front of people. (who I kept mouthing sorry to) This woman has a personality disorder. A strange inflated sense of self, and ego. She thinks her "time" there makes her superior, and the customers are always WRONG. She has no problem ripping people off and then blaming you for it. Classic gaslighting. Do not recommend. read more

I was leaving for Italy the next day for a month and I needed a battery for my watch. Although they did replace my battery quickly. They did pinch the rubber making the watch not waterproof. I didn't notice until I checked what time it was and the face was cloudy from me sweating walking around with my luggage. Now I'm have to get another rubber seal and a watch cleaning to prevent any rust. read more

I had some jewelry cleaned and repaired and I've never had a worse experience. the owner is so incredibly rude and dismissive, completely over charges and lost stones on a very experience piece of jewelry and said she couldn't find them and she must not have lost them. Then come to find out she did lose them and was still rude to me acting as if it was such an inconvenience for her to look for them. I guess because I wasn't shopping for one of their overpriced tacky pieces of jewelry I wasn't worthy of her time. Would never go back and would not recommend unless you want to be treated poorly for mistakes they made. I'm not sure how they've been in business this long. shame on them. read more

They did a great job fixing my gold hoop earrings! Friendly quick service. Highly recommend

Helped me get a custom cross just in time for my bf's birthday - it's absolutely stunning. They were so thoughtful and quick to help, and designed exactly what it was looking for. Very happy with it! read more

Matthew's Jewelry Store - Jewelry Near Me - Studio City, California

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Aida, at Matthew's Jewelry store is one of the loveliest people I have ever met! Twenty years ago my husband purchased my wedding and engagement rings at Matthew's. This year, for our 20th anniversary, he had Aida design a halo setting around my solitaire diamond. The result is amazing! The ring looks completely new and I am so thrilled with the results. I can't recommend Matthew's highly enough. If you are looking for personal care and design you will never find a better store or people to work with. Everyone we talked to was very welcoming and personable. It made the entire experience enjoyable! read more

I'm not the typical girl. I generally DON'T like perusing jewelry stores because of the death stares of the clerks whom innately posses the 6th jeweler sense of knowing about my slim wallet so I am a waste of time to them. This high level of discomfort results in my entering and leaving a jewelry store in nanoseconds. My latest discovery, however, is that I AM a girl: I just needed a proper jewelry store to bask me in customer service. Michael B is a high-end jeweler located on Ventura in the one of the busiest areas of Studio City. Very swank and high-end (I'm talking you have to buzz to enter the store); is small but feels like you walked into a store-sized diamond. Being prominent on many top LA lists for jewelry stores, one would expect snooty behavior and an over-presented store but it was modern with perfectly accessible and decorated cases. I am VERY judgmental based on first impressions and Michael B and crew instantly made me feel like Julia Roberts in Pretty Women (AFTER they realized that she was now rich and deserved pampering). I was instantly greeted by every employee including Michael himself even though they were helping other customers. Once it was my turn, I told the female clerk that I needed a ring band fitted on a vintage costume jewelry ring but wasn't sure if that was possible since it wasn't real. Michael took over the transaction and explained how he can re-do the entire ring (melt a whole new band for it) but that he can't fit it since it is fake. He was VERY pleasant and filled with knowledge. He did say he could provide one of those ring guards to allow me to temporarily wear it. I have very long and slender fingers so it took a few tries but he found one which made the ring wearable. When I asked how much it was, he replied, "Just take it. No problem". WOW! I am aware that this was probably a couple dollar item but that isn't the point. It is customer service like that which builds a dedicated brand loyalty base. I then asked to look at engagement rings just for fun as I never have in my adult life. I always envisioned an antique yellow amethyst cocktail ring with a band of diamonds versus a traditional engagement ring and he had EXACTLY what I was looking for. Modern but a antique-inspired cocktail ring for $10,800. I tried it on and BAM! I was suddenly giggly and glowing! I had NO idea I was THAT girl with engagement rings! Of course Michael instantly told my boyfriend not to pass me up blah blah. He was trying to sell the ring but wasn't rude and too pushy about it. I have never felt so pampered and welcome at a jewelry store. Michael B definitely has a loyal customer in both myself and my boy (and his name is Michael B too!). I guess diamonds really ARE a girl's best friend! read more

Matthew's Jewelry Store - Storefront - Jewelry Near Me - Studio City, California

I love this place, I have been coming here for over 10years. When I fancy little treat's, diamonds or what ever you & your partner like to sparkle. They have the best quality of diamond & gems. Its classy, service always wonderful. It's nice to have an boutique Diamond store still around. Of coarse they clean up my sparkling gems, when I need. And when I'm ready to get married I'll be getting my diamonds here. read more

Matthew's Jewelry Store - One of my treats. - Jewelry Near Me - Studio City, California

Superb selection, excellent experience, and friendly staff that helped me create a custom order. This is my jewelry store in LA.

Here's a story about a little girl who loves her diamonds so much so. It used to be that only a price tag could dissuade any girl from buying a stack or right hand ring until a finely dressed suitor offered one. Not this girl. See - she's the master of her own destiny. One morning, she decided to walk into into Matthew's for what has now become an annual birthday splurge. Excited and giddy, she explored a pretty limited selection of baubles and trinkets and half-heartedly decided to move on... Seeing her sad panda face, the smartly dressed owner promised our girl the sun, moon, and stars - let us design your dream stack ring that you have in mind! and, you'll have it in under two weeks! But, empty vapid promises despairingly led the girl down deep into a black hole of broken hope and disappointment. Four weeks later, no callbacks, out of town emails, and zero replies to the numerous messages sent regarding our girl's carefully picked design and basic studs in the vain hope of wearing some dazzling sparklers for the upcoming Diwali holiday. C'est la vie for me, thus...the search for my belated birthday/Dwiali gift dispiritedly continues elsewhere...see #DiamondsAreASadGirlsBestFriend Customer service is regrettably at a solid 0. Don't bother as the place will overpromise and under deliver. The End. read more

Amazing customer service. I got engaged on the 27th of November and about a month and a half before that my boyfriend (now fiancé) and I had been to three jewelry stores before walking into Matthew's, we are so happy we did. I really had no idea what to expect but I was beyond impressed. My fiancé and I are not at all "fancy" so we always joke about how we probably won't get the kind of customer service most "jewelry store people" get haha, but this store surprised us. I wanted something simple and classic, I had no idea I'd fall for the yellow diamond that was presented to me. Absolutely beautiful and so fitting to our journey of love. About two weeks later my ring was ready and it fit and looked amazing! Still does. Thank you Matthews for an incredible experience. He surprised me with the ring at the Grand Canyon. read more

Matthew's Jewelry Store - Engagement ring with Grand Canyon in the background. :) - Jewelry Near Me - Studio City, California

Beautiful little store! I had to get my engagement ring resized because it was too big and was referred here by a cousin. We traveled from Orange County so it took a while for us to get there. We were also welcomed by the cutest little dog and friendly people! Amazing service and great staff. They make the jewelry in the back so I was able to get my ring back the same day!! Please go visit them for lovely pieces and all of your jewelry repair needs! read more

Matthew's Jewelry Store - Jewelry Near Me - Studio City, California

My fiancé got the main stone of my engagement ring here and they set it. He came here because it was close to where he worked at the time. I brought it back to get sized the week after he proposed and they were very fast! I got it back the next day. Fast forward 18 months later and I needed it to be plated and polished for our wedding and I dropped it off over lunch. They originally told me it would be 3-5 days but I got a message later in the day telling me it was done! Then I found a deal on Yelp for 1 Free Rhodium plating and polish if I checked in, which I did and I didn't have to pay anything! The staff is very friendly and personable. I will continue to bring my ring here whenever I need anything done to it! I drove across the valley on my lunch break just for them! Thank you!!! read more

I've done some stupid things in my life, but purchasing my wife's jewelry from Matthew's Jewelry isn't one of them. I'd be stupid not to buy here. Why? 1) Their friendly, helpful, and talented, 2) They have the best designer in Micheal B., and 3) Their work is flawless, timeless, and absolutely stunning! They went above and beyond my expectations, and now I am a customer for life! Thank You SOOOOO much for the quality you bring to your jewelry and to my life! -Jeremy read more

Love this little jewlery store. They have the most beautiful wedding sets but also nice colorful stone sets. Loved so many pieces and the owner was awesome answering all my questions. read more

I had an heirloom ring from my Aunt who pasted away. The diamond ring needed to be re-sized. They did it within the day, polished it beautifully, and even gave me a ring box to propose. Very helpful, sweet and efficient. read more

I needed several watches fixed due to some problematic watch bands. Not only was the owner one of the nicest people I have met in a long time, the work was fast, friendly and inexpensive. And looking around the store, beautiful stuff. I cannot say enough good about these folk. This is true customer service. read more

I love this place! When me and my husband were looking for an engagement ring we went here. It was very intimidating at first because of the area but once you enter they make you feel so comfortable and they are not snobby at all! Debbie helped us and he showed us many different options. Hubby ended up getting getting my engagement ring somewhere else, but we came here to get our wedding bands. They were both so perfect! Thanks for making it really easy! http://cheninboutwell.com/weddings/beverly-hills-wedding-photographer-bernadette-joe.html read more

The single best experience I've ever had at a fine, high-end jewelry store! I had broke my solid gold necklace dated back 3 generations that needed to be fixed. Aida was exceptional in assisting me with the fix. She explained and educated me on some of the issues and how to best take care of it moving forward. Am definitely heading back again and recommend as the #1 jewelry store in California!! read more

Mathew's is a classy jewelry store for more than just their gorgeous selection of fine jewelry. I had to replace the batteries in my niece's $10 neon jelly band kids watches. I had no idea that when I found them online under the Watch Repair category, the store was so elegant. When I handed them over my two plastic watches amidst all that shiny sparkly fabulousness, the sales lady Debbie couldn't have been more gracious in handling my request, complete with handing me my receipt in an elegant little envelope. Matthew's is a class act without being snooty. Thumbs up! read more

I just picked up my beautiful Christmas/Anniversary gift from my husband that was designed by Jeweler Aida Bogosian of Matthews Jewelry Store. We knew we wanted something with an emerald to go with my wedding ring. She gave us some great ideas and the result was far beyond my dreams! This is a wonderful place to get quality jewelry with very talented artists to help you get something you will love forever! read more

I don't normally write reviews but this really bothered me. My friend said she got a ring sized at Matthew's for free, so I went to get it sized and then get another ring plated in yellow gold. She told me the ring I wanted sized had real diamonds in it (I was unsure.. so I asked). They held my rings for over a month.. and when I called to check up on them... she asked if I was getting them both plated in white gold? Which was concerning, as I was very clear. When the rings were finished a BUNCH of the diamonds were missing. She sent it to the back and he put a few CZ's in it... But there were STILL missing diamonds.. And she also said they were DIAMONDS... so why replace them with CZ's?? She then charged 60$ for the resizing..and 140$ for the plating... and told me "Im being nice to you"... I got home and the cz's have fallen out of my ring. Very frustrating. Especially after not having my rings for a month, missing diamonds and a kind of unprofessional experience. read more

Everyone here is very welcoming , gorgeous jewels . My husband & I got our wedding bands here and a few other pieces of jewelry !!! Love this place , it's a beautiful boutique in the heart of studio city . Street and rear parking available . read more

The setting to my engagement ring had gotten loose so my diamond was wobbling in there and I needed it tightened. I hadn't purchased it from Matthew jewelers so when I called them to ask if they will repair it they said sure no problem come right in. I went there and they help me right away they even let me watch as they fixed my ring, to top it off they didn't even charge me. I will definitely be back when I need more diamonds. read more

Who would've ever thought I'd write a review for a top-notch jewelry store? Not me, that's for sure! But this store deserves a most-amazing review which is why I'm writing now! I was helping a friend shop for an engagement ring for his girlfriend for about 3 weeks before we stumbled upon Matthew's Jewelry Store. (BTW, my friend wanted to propose on his girlfriend's birthday which was less than 2 weeks away by the time we found Matthew's!) We had already gone to the jewelry mart downtown (both to downstairs vendors as well as the upstairs, more fine jewelry vendors) at least 3 times. We even went to a few jewelers there that were recommended by friends! By the time we went to Matthew's, we were sure of what we wanted and had learned a lot about diamonds and pricing, etc. We were amazed at how wonderful it was to work with Debi! She was straight-forward with pricing and was able to show us 5-7 GIA diamonds that met our requirements. We told her how we wanted the ring to look and be design-wise and she was able to do just that AND exceed our expectations! Price, quality, customer service - par excellence! Not to mention that when she showed us the finished ring, our jaws dropped in amazement! It's gorgeous! In addition to working with Debi, we were able to meet Michael B. - the man behind the store! If you don't know who he is, read about him on their website. He is a more than well-accredited jeweler who put platinum back on the map again, so to speak! He has won tons of awards, too, which made me more of a believer in doing business with the store! Michael and his wife, Aida, were such a pleasure to meet! They weren't a couple of lofty people with their noses in the air! Michael came out of his office just to meet my friend and I! We even got pictures with him! The shop is in a nice spot on Ventura in Studio City. The actual location is also where all the rings are designed and made! They took us on a tour where we were able to see the workmanship and detail put into every single ring! It was really cool! My friend has since proposed to his now-fiance (she said YES!) and, needless to say, she LOVES her ring! Thank you, Debi, Aida, Michael B and the rest of your staff for far exceeding our expectations in every way imagineable! :) read more

I went in without an appt the other day because one of my solitaire diamond earrings was loose in its setting and I was worried it would fall out. She took it from me, fixed it quickly and then offered to clean my wedding rings because they looked dirty. When I asked how much, the lady said no problem, it was free. I didnt buy anything there, although it looked like that had some lovely and unusual pieces. I just wanted to give them a good review because I thought it was just very sweet of them to fix and clean the jewelry of some random, off the street customer! read more

They did a beautiful job repairing and polishing my heirloom ring. So very helpful and sweet. I won't go anywhere else.

This place is one of the best places I've ever been to great customer service great staff great prices I love this place I would totally recommend this place there's nothing more to it exceptional customer service exceptional products don't hesitate to come here read more

This store is overpriced and basically a complete ripoff. You'd be better off going to a more reputable and fair minded store

Aida was great. She helped me pick the perfect ring and they did a great job cleaning my other pieces that I had brought. This is a nice cozy little jewelry store with people ready to help brighten your day. read more

Absolutely the best service from watch repair to custom jewelry repair. They are great.